ENCARGADO - BARCELONA [CNDR]

En Casa Carmen, un restaurante de prestigio ubicado en Avenida Gran Bretaña, 28916 Leganés (Madrid), estamos en búsqueda de un Encargado de Restaurantes apasionado y dinámico que desee unirse a nuestro equipo. Si tienes un fuerte compromiso con la excelencia en el servicio y la capacidad de liderar un equipo hacia el éxito, esta es tu oportunidad. Tu misión será gestionar el restaurante, asegurando que cada cliente disfrute de una experiencia memorable y de alta calidad.   Ofrecemos un contrato indefinido y la modalidad de trabajo es presencial, con una jornada completa. Buscamos a alguien que no solo tenga experiencia en el sector, sino que también comparta nuestra pasión por la gastronomía y el servicio al cliente. Si estás listo para asumir este emocionante desafío y contribuir al éxito de Casa Carmen, ¡te invitamos a postularte! Funciones del puesto: - Supervisar y coordinar las operaciones diarias del restaurante en colaboración con la dirección. - Gestionar, formar y motivar al equipo de trabajo, garantizando un servicio al cliente excepcional. - Controlar los inventarios y realizar pedidos de insumos necesarios para el funcionamiento del restaurante. - Implementar y mantener los estándares de calidad en la preparación de alimentos y bebidas. - Atender y resolver las quejas y sugerencias de los clientes de manera profesional y efectiva. - Elaborar informes sobre el rendimiento del restaurante y proponer estrategias de mejora. - Colaborar con el departamento de marketing para diseñar y promover eventos y promociones especiales. Requisitos del puesto: - Experiencia previa en un puesto similar dentro del sector de la restauración. - Excelentes habilidades de comunicación y un enfoque centrado en la atención al cliente. - Capacidad para desenvolverse en un entorno dinámico y bajo presión. - Disponibilidad para trabajar en horarios flexibles, incluyendo fines de semana y festivos. - Formación mínima: Bachillerato.

¡Buscamos Camareros/as de Sala y Terraza para nuestro restaurante! Requisitos: PAPELES EN REGLA, EXCLUYENTE Experiencia mínima de al menos 2 años Disponibilidad inmediata Jornada de 20, 30 y 40 hs (jornadas partidas) ¿Te apasiona el mundo de la restauración? ¡¡Inscríbete en la oferta!!

¡Buscamos Camareros/as de Sala y Terraza para nuestro restaurante! Requisitos: PAPELES EN REGLA, EXCLUYENTE Experiencia mínima de al menos 2 años Disponibilidad inmediata Jornada de 20, 30 y 40 hs (jornadas partidas) ¿Te apasiona el mundo de la restauración? ¡¡Inscríbete en la oferta!!

¡Buscamos Hostess para Restaurante! Requisitos: PAPELES EN REGLA, EXCLUYENTE -Experiencia mínima de al menos 2 años en posición similar- -Con buen trato al publico. Disponibilidad inmediata Jornada de 40 hs (jornadas partidas) ¿Te apasiona el mundo de la restauración? ¡¡Inscríbete en la oferta!!

About the job Lead change with a guest-centric mindset, ensuring guest satisfaction and managing their questions, needs, and issues. This role provides guidance and leadership to all high-guest-contact associates, working alongside the Quality Manager and HODs to enhance the guest experience. Core Tasks: · Serves as a leader in displaying outstanding hospitality skills. · Ensures employees understand customer service expectations and parameters. · Strives to improve service performance and empowers employees to provide excellent customer service. · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. · Participates in the development and implementation of corrective action plans to improve guest satisfaction. · Handles day-to-day complaints/problems, ensuring that guests are listened to and their concerns are attended to. · Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. · Records guest issues in the guest response tracking system - GXP. · Supports the day-to-day operation, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Ensures compliance with all policies, standards and procedures. · Understands and manages quality tools: GuestVoice, QPower and QA Website. · Supports Quality Manager on responding and handling guest feedback, problems, complaints in GuestVoice, Tripadvisor and MVR. · Supports Quality Manager running weekle GSS Meetings and monthly Quality Meetings. · Showcases and promotes our Whatever/Whenever service promise. · Holds team accountable, provides on time, constructive feedback and creates action plans to correct service gaps and follows up with managers periodically. · Participates in, promotes use of Self Audit tool throughout hotel ensuring managers reach their targets, uses data to draw actionable feedback, and plans. · Responsible for full knowledge of BSA Standards, their implementation and results. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: Customer Service Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

About the job JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Housekeeping Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

🔎 ¡Estamos contratando! Encargado/a de Turno – Tiempo Completo ¿Tienes experiencia liderando equipos y te apasiona el servicio al cliente? ¡Únete a nuestro equipo! 📍 Ubicación: centro de Barcelona 🕒 Tipo de puesto: Tiempo completo 📅 Disponibilidad: Inmediata 🔸 Responsabilidades: Supervisar las operaciones diarias durante el turno asignado. Coordinar y liderar al equipo de trabajo. Garantizar una excelente atención al cliente. Resolver incidencias operativas de forma eficiente. Asegurar el cumplimiento de los estándares de calidad y servicio. 🔸 Requisitos: Bilingüe (inglés y español). Experiencia previa en puestos similares (mínimo 1 año). Habilidades de liderazgo y trabajo en equipo. Actitud proactiva, organizada y con enfoque al servicio al cliente. ✨ Ofrecemos: Salario competitivo. Ambiente de trabajo dinámico. Oportunidades de crecimiento profesional. 📩 Si cumples con los requisitos, envíanos tu CV ¡Queremos conocerte!

Restaurante en La Maquinista está buscando Encargado de turno Ofrecemos : Jornada de 40 horas Comtrato indefinido 30 días de vacaciones 14 días de invernales Salario según valía Horarios rotativos Requesitos : Un año de experiencia en restaurante de gran volumen. Hablar inglés hostelería Papeles en regla Te esperamos incorpórate a un grupo en plena expansión con posibilidades de promoción interna.

Enlagloria está buscando un encargado de establecimiento restaurante en Av. Sarria 125. El contrato que ofrecemos es indefinido de 37,5h semanales de lunes a viernes de 9h-16.30h. Responsabilidades: - Apertura del restaurante - Montaje de barra - Preparar las ensaladas, atender cliente y cobrar - Preparar pedidos de glovo y web - Soporte incidencias y atención al cliente - Cierre del local - Elaboraciones cocina - Pica y limpieza del local - Hacer pedidos a central y proveedores Imprescindible tener experiencia previa y un interés en la comida saludable. Buena energía y disposición. Estamos en una fase de expansión y queremos personas con ambición y los objetivos claros. Si crees que tu perfil encaja con esta posición, déjanos tu currículum y contactaremos contigo enseguida. ¡Contamos contigo para ayudar a las personas a comer más saludable cuidando del planeta!

Se busca Encargado/a de empresa de alquiler de Campers. Responsable, con motivación y flexibilidad horaria especialmente para los meses de verano. Requisitos: Carnet de Conducir, capacidad administrar agenda clientes. Persona organizada. El trabajo consiste en: Preparar vehículos, Organizar entregas con clientes, coordinar devoluciones, manejo de software,etc. Se requiere persona con flexibilidad horaria.

About the job ¿Eres un/a profesional de la hostelería con pasión por el servicio al cliente y experiencia en supervisión? ¿Buscas un puesto con posibilidades de carrera dentro de la compañía hotelera más grande del mundo? ¡No busques más, en W Barcelona te estamos buscando! Tareas principales: Supervisar y coordinar las actividades del personal de servicio de alimentos y bebidas. Asegurar que se cumplan los estándares de servicio y calidad en todos los puntos de venta de alimentos y bebidas. Servir platos de comida y bebidas alcohólicas a los invitados cuando sea necesario. Montar mesas de acuerdo al tipo de evento y estándares de servicio. Responder preguntas sobre selecciones de menú y comunicar con la cocina sobre preguntas del menú, duración de la espera, pedidos para volver a cocinar y disponibilidad del producto. Gestionar los requisitos adicionales de comidas, alergias, necesidades dietéticas y solicitudes especiales. Comunicarse con los clientes para garantizar la satisfacción con cada plato de comida y/o bebida. Seguir todas las políticas y procedimientos de seguridad y protección de la empresa; informar accidentes, lesiones y condiciones de trabajo inseguras al manager; y completar capacitación y certificaciones de seguridad. Entrenar y desarrollar al personal de servicio para mejorar su desempeño y habilidades. Realizar inventarios y controlar el stock de alimentos y bebidas. Lo que buscamos: Experiencia previa como camarero/a y en un puesto de supervisión. Español e inglés fluido. Actitud positiva y personalidad extrovertida. Se valorará positivamente experiencia en hoteles de 4 y 5 estrellas. Habilidades de liderazgo y capacidad para trabajar en equipo. Lo que ofrecemos: Contrato fijo discontinuo. Turnos seguidos de 8h. Horario de lunes a domingo con dos días libres seguidos a la semana. Oportunidades de crecimiento dentro de la compañía. Beneficios: Comedor de personal. Actividades de Team Building. Uniforme y lavandería interna y gratuita. Descuentos en hoteles Marriott y establecimientos de Barcelona. Oportunidades de aprendizaje y desarrollo. Programas de reconocimiento y bienestar. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Department: F&B kitchen F&B service Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

Buscamos personal con: -Ganas de trabajar. -Experiencia en el sector -Experiencia en dirigir equipos y liderar -Experiencia en hacer pedidos, caja, horarios -Buena presencia -Buena actitud Ofrecemos: -Contrato fijo de 40h semanales -2 días de fiesta -Buen ambiente laboral -Posibilidad de proyección interna -Estabilidad laboral