hace 7 horas•40 vistas
15 Carrer del Duc, Ciutat Vella, 08002, Barcelona
Hotel / Restaurant & Bar • 51-250 empleados
En JOB TODAY desde julio, 2019
Kimpton Vividora Barcelona, located in the Gothic Quarter brings the boutique hotel concept created in the US by Kimpton in 1981, with 156 rooms and 3 outlets designed to provide the Kimpton experience to our guests.
¿De qué trata el trabajo? Te encargarás de dar soporte en todos los aspectos relacionados con el mantenimiento preventivo y correctivo de todas las áreas del hotel (piscina, áreas comunes, cocinas, habitaciones, etc…). Reportarás al Director de Ingeniería. Tu día a día · Realizar el mantenimiento correctivo y preventivo de las instalaciones del hotel · Colaborar con los servicios externalizados del área. · Atender los partes diarios que se reporten en el hotel. · Registrar las incidencias mediante el software de gestión de mantenimiento. · Realizar arreglos de carpintería, cerrajería, albañilería, pintura, etc. · Mantener el orden y limpieza de las zonas de trabajo, taller y almacenes. · Comprobar el correcto funcionamiento de las instalaciones. ¿Qué esperamos de ti? · Estudios relacionados con el puesto. · Experiencia previa en establecimientos hoteleros/turísticos. · Experiencia en albañilería y carpintería · Actitud positiva, proactiva, enérgica, dinámica, empática con capacidad de trabajo en equipo y pasión por el servicio. · Se valorará positivamente dominio del inglés. ¿Qué puedes esperar de nosotros? · Tarifas internacionales en hoteles IHG con descuento. · Espacio para el crecimiento profesional en una de las mayores empresas hoteleras. · Programas de formación y acceso a la herramienta de formación de IHG. · Comidas durante el turno. · Descuento en el seguro médico privado. · Kimpton Benefits: nuestra plataforma con descuentos exclusivos para empleados. · Ambiente de trabajo cool y mucha diversión 😊.
¿De qué trata el trabajo? Como cocinero, tu pasión por realizar presentaciones llamativas y sabrosas hará que la experiencia de nuestros huéspedes sea magnífica cada vez que visiten nuestros restaurantes. Reportarás al Jefe de Cocina. Tu día a día: • Llevar a cabo todas las elaboraciones de los platos siguiendo los estándares de presentación y elaboración marcados. • Asegurar que la cocina, así como las zonas de almacenamiento de alimentos y productos, están en perfecto estado de limpieza y orden. • Mantener controlado el stock de alimentos y productos necesarios para realizar todas las elaboraciones, reportando cuando sea necesaria la compra de nuevos productos. • Cumplir con toda la normativa de APPCC. • Colaborar con el departamento de restaurante para que el servicio sea fluido en todo momento. • Reportar cualquier incidencia relacionada con las zonas de almacenamiento y neveras al departamento de mantenimiento cuando sea necesario. ¿Qué esperamos de ti? • De 1 a 2 años de experiencia en hotel/restaurante gastronómico como cocinero. • Proactivo/a, positivo/a, energético/a, dinámico/a, empático/a, con capacidad de trabajo en equipo y pasión por el servicio. ¿Qué puedes esperar de nosotros? • Descuentos en alojamientos IHG a nivel mundial. • Programas de formación y acceso a nuestra plataforma IHG. • Manutención en turno. • Uniforme y servicio de lavanderia para el uniforme. • Entorno joven y muy dinámico!
¡Únete a nuestro equipo como Merchandiser! ¿Eres una persona proactiva y con preferencia por entornos dinámicos en los que cada día haces algo diferente ? ¿Te apasiona el mundo del marketing y las ventas? ¡Entonces tenemos la oportunidad perfecta para ti! Estamos buscando Merchandisers entusiastas para unirse a nuestro equipo y ser parte del éxito de nuestra empresa. Como Merchandiser, serás responsable de: Gestionar la presencia de los productos de nuestros clientes en los puntos de venta. Esto incluye el montaje o colocación de elementos de publicidad y visibilidad ( expositores, vinilos, stoppers, displays, etc.. ). Garantizar que estos elementos quedan instalados correctamente y con la mejor visibilidad posible. Reportar la información requerida en cada instalación en nuestra App. Esto nos ayudará a comprender mejor las características y entorno de trabajo de nuestros equipos y nos facilitará información acerca de la actividad realizada. ¿Qué ofrecemos? Un ambiente de trabajo dinámico y multicultural. La oportunidad de trabajar con marcas líderes en el mercado. Un salario competitivo y atractivas bonificaciones. Posibilidades de crecimiento profesional. ¿Qué requisitos debes cumplir? Estudios de grado medio. Experiencia previa como Merchandiser o en un puesto similar. Excelentes habilidades de comunicación e interpersonal. Actitud proactiva, dinámica y orientada a resultados. Capacidad para trabajar en equipo y de forma autónoma. ¡No pierdas la oportunidad de trabajar en una empresa líder y desarrollar tu carrera profesional! ¡Te esperamos!
About the job ¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid, Londres y París, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, que destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total. Lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. GRUPO DERBY COLLECTION actualmente está en búsqueda de un/a Revenue Agent para entrar a formar parte y ampliar nuestro equipo de Revenue, cuya misión será garantizar la máxima rentabilidad de todas las habitaciones de los hoteles de la cadena, aplicando técnicas de revenue, asegurando la mayor visibilidad y posicionamiento en todos los canales de venta. Misión del puesto: garantizar la máxima rentabilidad de todas las habitaciones de los hoteles de la cadena, aplicando técnicas de revenue management, asegurando la mayor visibilidad y posicionamiento en todos los canales de venta. Reporta a: Jefe/a de revenue Funciones: - Maximizar la rentabilidad en la Web Corporativa y las OTA’S (pricing, distribución, segmentación, etc.). - Analizar los precios propios y de la competencia, así como el conocimiento de la misma. - Asegurar el mejor precio y posicionamiento en cada segmento y temporada. - Analizar el comportamiento de los segmentos y canales de demanda de los diferentes hoteles. - Identificar nuevas oportunidades y participar en la creación de nuevas ofertas y paquetes comerciales. - Planificar ofertas y promociones en la web oficial. - Potenciar la marca en la red. - Benchmarking y propuestas de mejoras para plataformas de e-commerce. Department: Reservations About you - Experiencia de 2 años en reservas y/o revenue, preferiblemente en hoteles similares. - Formación universitaria en Turismo. Se valorará formación específica en revenue management. - Amplios conocimientos en revenue management, gestión de OTAs y channel manager. - Dominio del paquete office, especialmente de Excel. - Persona organizada, que sepa gestionar los tiempos, atenta a los detalles. - Capacidad de trabajar en equipo y buena comunicación. - Idiomas: imprescindible tener buen dominio del castellano y de inglés. Language required: Spanish. English is a plus The company Derby Hotels Collection is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid, London and Paris, located in historic buildings such as palaces, stately homes or landmark buildings, noted for housing collections of ancient and contemporary art, more than 5,000 pieces in total, which makes them small museums of incalculable artistic value, these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts among others. We are a global company, paying attention to sustainability, we collaborate with social organizations that promote values of integration, equal opportunities and social insertion and creating unique experiences of excellence, gastronomy and culture. We are sincerely committed to excellence in service, quality and, above all, continuous improvement to ensure maximum satisfaction and personalized attention to guests. GRUPO DERBY HOTELS COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly on the basis of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.
Especialista en marketing digital Junior con Francés **Oferta de trabajo (Español)** Tu rol ¿Te apasionan los productos tecnológicos, la web y las nuevas tecnologías? ¿Te desenvuelves en entornos dinámicos y en constante evolución? Si eres una persona con habilidades tecnológicas, creativa y lista para asumir desafíos, ¡tenemos una oportunidad emocionante para ti! En este rol, trabajarás con una cartera de nuevos clientes, ayudándolos a crear sus primeras campañas de publicidad en línea y logrando un impacto significativo en su negocio. Desarrollarás tu trabajo en un entorno orientado a objetivos, equilibrando metas individuales y colaboración en equipo. Responsabilidades clave 1. Actuar como consultor/a , guiando a los/as clientes en la creación y optimización de campañas PPC 2. Identificar las necesidades y objetivos de los/as clientes 3. Impulsar el aumento del gasto, upselling y sostenibilidad 4. Manejar un alto volumen de interacciones diarias con clientes a través de llamadas telefónicas Requisitos - Nivel de alto en Francés - Habilidad para hablar y escribir en inglés de manera fluida y idiomática - Estudios o grado equivalente (MA/MSc en Marketing o Marketing Digital es una ventaja) - 1-2 años de experiencia en ventas y/o publicidad en línea - Habilidades sólidas de comunicación para presentaciones telefónicas y propuestas - Excelente gestión del tiempo y habilidades organizativas - Mentalidad analítica y enfoque orientado al cliente - Capacidad para prosperar en un entorno dinámico y acelerado Beneficios ✔ Paquete de reubicación ✔ Formación introductoria y capacitación específica en ventas ✔Presencia constante de coaches que facilitarán tu desarrollo personal y profesional ✔Trayectoria profesional establecida para crecer dentro del proyecto ✔Empleo con el mayor proveedor de servicios de centros de contacto del mundo ✔Excelente ambiente de trabajo, grandes compañeros, eventos sociales y desarrollo personal ✔Contrato indefinido Ubicación Barcelona, España (Modelo Híbrido) French Junior Campaign Specialist **Job Offer (English)** Your role Are you passionate about technology products, the web and new technologies? Do you thrive in dynamic and constantly evolving environments? If you are a technologically skilled person, creative and ready to take on challenges, we have an exciting opportunity for you! In this role, you will work with a portfolio of new clients, helping them create their first online advertising campaigns and achieving a significant impact on their business. You will develop your work in a goal-oriented environment, balancing individual goals and team collaboration. Key Responsibilities 1. Act as a consultant, guiding clients in creating and optimising PPC campaigns 2. Identify client needs and objectives 3. Drive increased spend, upselling and sustainability 4. Handle a high volume of daily transactions with clients via phone calls Requirements - High level of French Ability to speak and write in English fluently and idiomatically - Studies or equivalent degree (MA/MSc in Marketing or Digital Marketing is an advantage) 1-2 years of experience in sales and/or online advertising - Strong communication skills for telephone presentations and proposals - Excellent time management and organisational skills - Analytical mindset and customer-oriented approach - Ability to thrive in a fast-paced, dynamic environment Benefits ✔ Relocation package ✔ Introductory training and specific sales training ✔ Constant presence of coaches who will facilitate your personal and professional development ✔ Established career path to grow within the project ✔ Employment with the world's largest contact centre service provider ✔Excellent work environment, great colleagues, social events and personal development ✔Permanent contract Location Barcelona, Spain (Hybrid Model)
Director of Group Sales - W Barcelona About the job Job Number 24172975 Job Category Sales & Marketing Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management Overview The Director of Groups Sales together with the Director of Sales is responsible for the development of successful solicitation strategies to all groups segments in terms of rooms, beverage and food and meeting space, in order to meet and exceed revenue goals. This position oversees and monitors the demand for groups business. He/she is responsible for the process from enquiry to conversion. The Director of Groups coaches and manages a team of Groups Sales managers, executives, coordinators, a Sales Analyst and Trainees. How it´s done ESSENTIAL FUNCTIONS Directs and manages all group and banquet sales activities to maximize revenue potential through verbal or written communication with clients and during site inspections Recruits, directs, and manages trains and counsels Groups Sales team. Leads weekly groups’ sales meeting. Participates in following meetings (as required): Sales Strategy, Morning briefing, sales strategy, pre-convention, training, and other sales related meetings. Designs in conjunction with Director of Sales and Director of Convention Services, HID’s for vital processes involving Groups and Sales in general. Works with the Director of Revenue Management to set the pricing of group requests. Works with other departments within the hotel to provide quality service to customers. Attends some trade shows, customer events, fam trips and local industry meetings. Sets objectives for groups and event sales team following the Marriott Sales Incentive Plan. Handles specific markets/segments according to experience and has own sales objectives. Maintains knowledge of market trends, competition and customers. Participates as a team player with all departments. Assists with projects and reports. REQUIREMENTS The Director of Group Sales must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: EU work permit is required. Proven experience in leading a (sales) team. Minimum of 4 years’ experience in Direct Sales. Passion for sales and for service. Able to work and deliver results under pressure. Must be able to speak, read, write and understand the primary language(s) used in the workplace: Spanish and English (Other languages are desirable). Enquires good communication skills, both verbal and written. Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems, OneSource (SFA-web) desirable. Ability to assess/evaluate performance fairly. Knowledge of hotel and competitive environment. Desire to participate as part of a team. Good team player. Hours: The typical working schedule of the Director of Groups is from Monday to Friday from 09.00 AM to 17.00 PM but may be flexible depending on the business. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management About you Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
About the job Job Number 24173295 Job Category Sales & Marketing Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Conducting Daily Sales Activities that Achieve Department Goals • Responds to incoming group and transient opportunities for the property that are outside parameters of the . • Manages departmental budget, including group and transient sales. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Uses sales resources and administrative/support staff effectively. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new group and transient business to achieve personal and property revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Monitors same day selling procedures to maximize room revenue and control property occupancy. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Maximizes total hotel revenue by working closely with Rooms and Catering departments. Providing Exceptional Customer Service to all Guests and Customers • Supports customer loyalty to company by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports customer service standards and property’s brand standards. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company. Additional Sales and Marketing Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Participates in and practices daily service basics of the brand. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Marketing About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
KECH Development is an international development company with office’s in New York City, Miami, Barcelona and Mexico City. We are looking for a bright, driven and savvy interior designer apprentice to join us in our office in Barcelona for a part-time position. This individual has to have a dynamic personality with the ability to inspire confidence in senior leadership with whom she / he will interact with. In addition, strong oral and written communication skills, strong presentation and listening skills are pluses. Ability to professionally and diplomatically communicate with all levels of management and applicants is an absolute necessity. Responsibilities: - Show accountability for your daily tasks - Enthusiasm towards high level projects - Foster and display communication skills - Set aggressive goals and achievements - Multi-task in a competitive environment Job duties will include: - Work with and support the developer with ongoing and new development projects. - Prepare client presentation materials, design development documentation, construction documentation, contract administration and city regulatory submissions. - Assemble construction drawing sets in Revit, including: site plans, floor plans, elevations, building sections, wall details, etc. - Collaborate with consultants, attend meetings to coordinate drawings, and provide information as required. - Work with current design techniques, building systems, and keeps current with design trends, code changes, and developments to sustain and improve technical and design skills. - Assist the developers in daily ongoing activities Qualifications The candidate should have the following: - Proven abilities in the production of meticulous architectural documents through all stages of a project’s lifespan — from schematic design through to construction administration, with focus on CD/CA. - High level of proficiency in current versions of Revit, AutoCAD, and Microsoft Office. - Strong knowledge of building technology, construction techniques, related engineering principles, sustainability strategies and assembly of construction drawing sets. - Excellent communication, interpersonal and time management skills. - Design and problem-solving skills as well as an appreciation of, and sensitivity to, architectural design intent. - Self-motivated with ability to work with minimal supervision
¿Tienes experiencia en asesoramiento al cliente? ¿Has trabajado en el área de ventas ? Si tienes ganas de crecer profesionalmente en un entorno dinámico ¡esta es tu oportunidad! Nuestro cliente Reconocida multinacional del sector del tabaco se encuentra en la búsqueda de perfiles de un Comercial interno con ganas de unirse a un equipo de comerciales con la finalidad de asesorar al cliente y fomentar la venta del producto. Tus funciones Como Comercial interno tus funciones serán: - Atención al consumidor - Proporcionar informaciones a los potenciales nuevos consumidores y finalizar la venta - Fidelización del cliente - Venta cruzada de otros productos de la marca - Transmitir los valores de la empresa y demostrar un comportamiento acorde con la cultura de la marca - Campañas de contacto con clientes Requisitos del puesto Formación: Sin estudios Idiomas: Catalán: C2 Conocimientos: dominio de excel Experiencia: 1 año - IMPRESCINDIBLE: experiencia de al menos 1 año en ventas de forma telefónica y nivel nativo/bilingüe de Catalán - Valorable: nivel alto de inglés - Altas habilidades de comunicación oral y escrita (fluidez verbal, lenguaje, tono) y escucha activa - Empatía, autocontrol y agilidad en la resolución de llamadas - Conocimiento del paquete Microsoft Office (Word y Excel) - Incorporación inmediata Tus beneficios - Contrato a jornada completa 40h/semana de lunes a domingo, distribuidas entre las 9h y las 21h según el horario de entrada. - Salario fijo de 20.126 euros brutos anuales - Variable: Posibilidad de ganar hasta 450 euros al mes si se llega al 100% del objetivo - Posición 100% remoto - Contrato Temporal por Sustitución, y la posibilidad de entrar en la plantilla de la empresa cliente - Oportunidad de carrera y desarrollo profesional en una importante empresa ¿Por qué con randstad? Randstad, tu mejor elección Trabajar con nosotros es poder elegir entre una amplísima variedad de ofertas de los mejores empleos y en las mejores empresas. Es elegir que te contraten con todas las garantías legales. Es poder firmar el contrato en remoto con todas las garantías y acceder a tu documentación de una manera rápida y sencilla, gracias a nuestra innovadora tecnología. Siempre cerca de ti, realizamos un seguimiento personalizado de tu incorporación para facilitarte la adaptación a tu nuevo puesto de trabajo. Y cómo queremos que sigas creciendo, contaremos contigo para futuras oportunidades de empleo. Elige trabajar con Randstad y te ayudaremos a encontrar ese empleo que mejor se adapta a ti. Somos empleo sostenible La ambición de Randstad es ser la compañía de talento más equitativa y especializada del mundo. Ayudamos a las personas y a las organizaciones a desarrollar su verdadero potencial, buscando oportunidades que impulsen la sostenibilidad económica y prioricen el bienestar de las personas y el planeta. empleo inclusivo Nuestra convicción de que todas las personas, independientemente de su procedencia, tienen las mismas oportunidades de éxito se demuestra en nuestros procesos, donde promovemos la equidad laboral a través equipos diversos e inclusivos. compromiso NetZero Reforzamos nuestro compromiso ambiental para lograr la neutralidad de carbono en 2050 a través de la iniciativa Science Based Targets (SBTi).
Join our team as a Dutch-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs. Main Tasks: - Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions. - Log contact details and resolve issues within established service level agreements. - Stay informed about products and services to provide accurate customer support. - Escalate significant issues to a Mentor as needed. - Follow all established project processes and procedures. - Support team members during absences and participate actively in team meetings. - Engage in additional tasks to sustain service performance and customer satisfaction. Requirements: - Native-level Dutch proficiency and fluent English. - Minimum of 1 year in customer service; automotive experience preferred. - Experience with electric vehicles is advantageous. - Familiarity with IT platforms and applications, including Windows and MS Office. - Strong listening and problem-solving skills to meet customer needs. - Ability to manage and resolve calls independently or escalate as necessary. - Commitment of at least 6 months to the role is required.