Guest Services & Quality Intern - Hosco - Barcelona

Description of the Host Property: Canyon Ranch Austin is a serene sanctuary nestled within the rolling, lush hills of the Texas Hill Country. This wellness destination masterfully blends luxury with holistic restoration, offering guests a profound escape from daily demands. Through personalized wellness programs, gourmet farm-to-table cuisine, and tranquil spa treatments, the retreat encourages complete mind-body rejuvenation. With panoramic views of Lake Travis and expertly curated movement sessions, every element is thoughtfully designed to inspire lasting transformation and deep, soul-soothing inner peace. Description of the Training: Step into the kitchen of a world-leading luxury hotel/resort and learn from the best chefs in the American hospitality industry at the Canyon Ranch Austin. Through this J-1 Hospitality internship or traineeship program, you will rotate to different stations, acquiring the skills and techniques necessary to take the culinary world by storm. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience needed to excel in your career when you return to your home country. ITN & ODYSSEY All-Inclusive Program: Unlike most J-1 Program providers, a regional ITN representative will guide you through a streamlined registration process, thanks to ITN and ODYSSEY’s all-inclusive approach. ITN and ODYSSEY will be on hand to provide you with the very best personalized service from the time that you arrive in the United States until your departure from the United States upon completion of your program. Description of the Location: Austin is known as the Live Music Capital of the World® but that's just the beginning of what they're saying these days. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping and beautiful outdoor spaces. With so many things to do in Austin, you can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.

Description of the Host Property: Nestled within Vermont’s majestic Green Mountains, Stowe Mountain Resort stands as a premier alpine sanctuary. Renowned for its iconic Mount Mansfield, the resort offers a breathtaking blend of rugged natural beauty and refined New England charm. In winter, pristine trails provide world-class skiing, while summer transforms the landscape into a vibrant tapestry of lush forests and winding alpine paths. Whether you seek the thrill of descent or the quiet solace of mountain vistas, Stowe remains an unparalleled destination. Description of the Training: Step into the kitchen of a world-leading luxury hotel/resort and learn from the best chefs in the American hospitality industry at the Stowe Mountain Resort. Through this J-1 Hospitality internship or traineeship program, you will rotate to different stations, acquiring the skills and techniques necessary to take the culinary world by storm. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience needed to excel in your career when you return to your home country. ITN & ODYSSEY All-Inclusive Program: Unlike most J-1 Program providers, a regional ITN representative will guide you through a streamlined registration process, thanks to ITN and ODYSSEY’s all-inclusive approach. ITN and ODYSSEY will be on hand to provide you with the very best personalized service from the time that you arrive in the United States until your departure from the United States upon completion of your program. Description of the Location: Stowe is a picturesque New England town nestled beneath Mount Mansfield, where forested peaks, winding roads, and covered bridges create a timeless alpine charm. In every season, it glows with quiet beauty: fiery autumn foliage, snow-laden winters perfect for skiing, and lush summer trails scented with pine. The village blends rustic elegance with warm hospitality, inviting visitors to slow down, breathe crisp mountain air, and savor the harmony between nature, heritage, and outdoor adventure. year-round tranquility and enduring wonder always

Description of the Host Property: Park City Mountain Resort is a majestic alpine sanctuary, where jagged, snow-dusted peaks kiss the cobalt sky. In winter, the vast landscape transforms into a glistening playground of world-class powder, inviting skiers to carve through pristine, sun-drenched bowls. As the seasons shift, the slopes erupt in a vibrant tapestry of wildflowers and golden aspen leaves, perfect for hikers and mountain bikers. This iconic destination seamlessly blends rugged mountain spirit with refined luxury, offering an unforgettable escape into nature's embrace. Description of the Training: Step into the kitchen of a world-leading luxury hotel/resort and learn from the best chefs in the American hospitality industry at the Park City Mountain Resort. Through this J-1 Hospitality internship or traineeship program, you will rotate to different stations, acquiring the skills and techniques necessary to take the culinary world by storm. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience needed to excel in your career when you return to your home country. ITN & ODYSSEY All-Inclusive Program: Unlike most J-1 Program providers, a regional ITN representative will guide you through a streamlined registration process, thanks to ITN and ODYSSEY’s all-inclusive approach. ITN and ODYSSEY will be on hand to provide you with the very best personalized service from the time that you arrive in the United States until your departure from the United States upon completion of your program. Description of the Location: Park City could certainly stake a rightful claim of being the “perfect mountain town.” Combining its silver mining town heritage, an artistic vibe and a deep appreciation for the outdoors, Park City strikes a balance between luxury and comfort, all the while showing a deep appreciation for athletics, arts and community. Whatever your daily activity may be, you’ll work up an appetite for the diversity of fine restaurants that line Park City's Historic Main Street and beyond, and you'll want to wind down after a long day with the craft whiskeys and vodkas at the High West Distillery and Saloon. Aside from that, the offerings for outdoor recreation are immense.

Description of the Host Property: Northstar California Resort is a premier alpine sanctuary, seamlessly blending rustic charm with sophisticated luxury. Nestled in the majestic Sierra Nevada mountains, it offers impeccably groomed trails that cater to all skill levels, from gentle cruisers to challenging steeps. After an invigorating day on the slopes, the vibrant Village comes alive, inviting guests to savor world-class dining, upscale shopping, and cozy fireside moments. With its pristine scenery and unparalleled hospitality, Northstar creates unforgettable mountain experiences for every adventurous soul. Description of the Training: Step into the kitchen of a world-leading luxury hotel/resort and learn from the best chefs in the American hospitality industry at the Northstar California Resort. Through this J-1 Hospitality internship or traineeship program, you will rotate to different stations, acquiring the skills and techniques necessary to take the culinary world by storm. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience needed to excel in your career when you return to your home country. ITN & ODYSSEY All-Inclusive Program: Unlike most J-1 Program providers, a regional ITN representative will guide you through a streamlined registration process, thanks to ITN and ODYSSEY’s all-inclusive approach. ITN and ODYSSEY will be on hand to provide you with the very best personalized service from the time that you arrive in the United States until your departure from the United States upon completion of your program. Description of the Location: Nestled in the Sierra Nevada mountains, Truckee is a charming alpine town known for its crisp air, historic downtown, and year-round outdoor adventure. Surrounded by pine forests and sparkling lakes, it offers a perfect blend of rugged wilderness and cozy community life. In winter, snow blankets the landscape for skiing and snowboarding, while summer brings hiking, fishing, and sunlit trails. Its rich railroad heritage and welcoming atmosphere make it a memorable destination for travelers seeking natural beauty and tranquility truly.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Buscamos una persona para incorporarse temporalmente como botones en uno de los hoteles del grupo Isabella’s House en Barcelona. 📍 Ubicación: Ganduxer 50, 08021 Barcelona 📅 Periodo: del 8 de junio al 3 de julio 👉 Incorporación una semana antes para formación Debido a unas obras en el ascensor del hotel, necesitamos una persona de apoyo para ayudar principalmente con el traslado de equipaje de los huéspedes. 🧳 Funciones principales: • Ayuda con subida y bajada de maletas, • Apoyo a huéspedes, • Soporte al equipo de pisos en momentos de menor carga de equipajes 🕒 Horario: De lunes a domingo, de 10:00 a 15:00 h Buscamos una persona dinámica, amable, resolutiva y con buena actitud de servicio. Si estás interesado/a o conoces a alguien que pueda encajar, ¡nos encantará conocerte!

BOAT LICENSE REQUIRED About Seaesta Seaesta is a digital-first boat rental startup at Port Fòrum, Barcelona. Our mission is to make nautical experiences effortless, from booking to boarding, fully online and hassle-free. As we grow, we're building a small, reliable team to deliver a flawless experience at the dock every day. The Role This role has two sides: running our dock operations, and actively growing our bookings. Dock operations a) Check-in: Welcome clients at the dock, verify ID and booking, explain the boat controls and safety rules, complete the rental paperwork, and assist with departure. b) Check-out: Receive the boat on return, carry out a full condition inspection (hull, engine, propeller, equipment), take photos and upload them to the shared folder, file a damage report with the client if needed, and close the rental documentation. Each check-out includes a basic clean of the boat. c) End of day: The last check-out of the day includes extra time to thoroughly clean both boats and prepare them for the following day. Business development During the day you'll actively promote Seaesta around the area: handing out flyers, visiting and building relationships with hotels and Airbnb hosts, and driving direct bookings. Each promoter has their own personal discount code, so every booking you generate is tracked, and rewarded with a bonus. Schedule The working day is split into two blocks (week and weekend days), based on confirmed departures: Morning block — approx. 09:30 → 15:30 • 09:30 – 10:30 — morning check-in, • 10:30 – 13:15 — business development, • 13:15 – 14:15 — midday check-out + afternoon check-in, • 14:15 – 15:30 — business development Evening block — approx. 17:45 → 18:45 and 20:00 → 21:00 • 17:45 – 18:45 — check-out + evening check-in, • 20:00 – 21:00 — final check-out + full cleaning of both boats Compensation • Monthly payment, • Performance bonus for every booking generated through your personal discount code, the more effective your promotion, the more you earn What we're looking for • Fluent Spanish and English (mandatory), French or German a plus, • Boat license and Sales experience are strong plus, • Availability during the weekend, • Outgoing and confident: comfortable approaching clients, handing out flyers, and pitching to hotels and hosts. This is not a role for someone shy., • Highly reliable and punctual — we depend on you being at the dock exactly on time, every slot, • Strong attention to detail, • Valid work permit for Spain, • Based near Port Fòrum or with easy access to the area is a plus What we offer • A dynamic role in a fast-growing nautical startup, • Competitive salary plus an uncapped booking bonus, • A transparent, professional working environment

Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in our Collblanc Residence? We are looking for a dynamic, versatile operations assistant, who is eager to join two of our best student residence with more than 120 roms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English (high level required), • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • Full time permanent contract (40h a week)., • Rotating morning or afternoon shifts from Monday to Sunday, with 2 days off per week., • Salary of 1.800€ gross per month, • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • Pleasant workplaces in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.