Head of Workplace (m/f/x)
hace 4 días
Barcelona
As the European market leader in the laboratory diagnostics sector, the SYNLAB group has been operating within a strong international network of laboratory doctors and specialists since 2010. Approximately 24.000 employees in 22 countries dedicate their efforts in laboratory diagnostics to human medicine. • Lead, manage, and develop a global Workplace team of 11 employees across different countries and time zones., • Define clear roles, responsibilities, objectives, and performance expectations within the team., • Drive team transformation, including capability building, upskilling, accountability, and operational ownership., • Establish a strong culture of ownership, collaboration, transparency, and continuous improvement., • Foster a strong “one team” mindset across the Workplace and Infrastructure departments., • Act as an escalation point for critical workplace, identity, endpoint, access management, and collaboration-related topics., • Support change management and guide the team through organizational, technical, and process-related transformation. Provide technical leadership and architectural direction for core workplace technologies, including: • Active Directory Architecture:Domain/forest design, GPO strategy, OU structure, delegation, replication, security hardening, and privileged access concepts., • Microsoft Entra ID / Hybrid Identity:Hybrid identity, synchronization, Conditional Access, MFA, identity protection, enterprise applications, and integration between on-premises and cloud identity platforms., • PKI Infrastructure:Certificate authority architecture, certificate lifecycle management, templates, renewal, revocation, governance, and integration with workplace and security services., • Remote Desktop Services / Terminal Server Environments:Architecture, operation, performance, licensing, access control, session security, and modernization of remote desktop environments., • Microsoft 365 Services:Governance and administration of Exchange Online, Teams, SharePoint Online, OneDrive, collaboration services, retention, security, and user enablement., • Microsoft Intune / Endpoint Management:Endpoint strategy, device enrollment, compliance policies, configuration profiles, application deployment, patching, endpoint security, and automation., • Identity & Access Management:Joiner/mover/leaver processes, role-based access, least privilege, privileged access concepts, access reviews, approval workflows, and account governance., • Ensure reliable day-to-day operation of workplace services with a strong focus on availability, performance, security, and user satisfaction., • Establish and continuously improve key operational processes, including incident, request, change, problem, access, and knowledge management., • Define and monitor KPIs, SLAs, OLAs, service quality metrics, and operational dashboards., • Ensure proper documentation of systems, standards, work instructions, and operational procedures., • Drive automation and continuous improvement to increase efficiency, reduce manual effort, and improve service quality., • Ensure consistent service delivery across countries while respecting local operational requirements., • Improve transparency on workload, priorities, risks, service quality, and operational performance., • Ensure workplace services comply with internal security policies, audit requirements, and industry best practices., • Work closely with Information Security on identity protection, endpoint security, conditional access, privileged access, and compliance topics., • Support ISO 27001-aligned operational controls, documentation, and evidence collection where applicable., • Ensure secure configuration and lifecycle management of workplace platforms., • Manage risks related to legacy technologies, technical debt, misconfigurations, unsupported systems, and process gaps., • Strengthen the security posture of identity, endpoint, collaboration, and access management services while ensuring auditability, traceability, and regulatory readiness., • Lead the transformation of the Workplace function from reactive operations toward proactive, standardized, secure, and service-oriented delivery., • Improve process maturity across global teams and ensure consistent execution., • Standardize workplace services, tools, policies, operational models, and support processes across countries., • Drive automation, self-service, and modern endpoint management practices., • Support the transition from legacy workplace infrastructure to modern cloud-based and hybrid workplace solutions., • Identify service gaps, technical debt, process weaknesses, and improvement opportunities., • Establish clear ownership models for platforms, services, processes, and operational tasks., • Promote knowledge sharing, documentation discipline, and cross-training within the team., • Act as an enabling function for different business units and countries, ensuring workplace services support business operations, local requirements, and global standards., • Collaborate closely with business stakeholders, country IT teams, local management, and relevant IT functions to understand requirements and translate them into scalable workplace solutions., • Balance global standardization with country-specific operational, regulatory, and business needs., • Build trusted relationships with stakeholders and ensure clear communication on priorities, risks, roadmap items, service status, and improvement initiatives., • Manage vendors, service providers, and technology partners related to workplace services., • Participate in global infrastructure, workplace, security, and transformation projects., • Provide technical input for budgeting, licensing, sourcing, roadmap planning, and investment decisions., • Ensure workplace services contribute to business productivity, operational resilience, and employee experience., • Several years of experience in Workplace, Infrastructure, Identity, Endpoint Management, or similar IT leadership roles., • Proven experience leading international or distributed technical teams., • Experience managing teams across different countries, cultures, and time zones., • Strong background in team transformation, operational process improvement, service management, and organizational change., • Hands-on technical knowledge in:, • Active Directory, • PKI, • Microsoft 365, • Identity and Access Management, • Experience with hybrid Microsoft environments and modern workplace architectures., • Strong understanding of ITIL-based processes such as incident, change, problem, request, and access management., • Experience in security hardening, compliance, risk management, and audit support., • Proven ability to manage technical roadmaps, operational risks, technical debt, and transformation initiatives., • Experience working with business units, country organizations, and local IT teams in a global operating model., • Strong architectural understanding of Microsoft workplace, identity, endpoint, and collaboration technologies., • Ability to assess complex environments and define practical target architectures., • Strong knowledge of hybrid identity, endpoint security, authentication, access control, and compliance management., • Ability to translate technical requirements into scalable, secure, and supportable workplace solutions., • Strong troubleshooting, root-cause analysis, and escalation management capabilities., • Experience with automation, standardization, monitoring, and operational optimization., • Good understanding of security-by-design, least privilege, lifecycle management, and governance principles., • Ability to lead, coach, and develop technical teams., • Strong decision-making and prioritization skills., • Experience driving cultural, technical, and operational change., • Ability to build accountability, transparency, and ownership within the team., • Ability to manage conflicts, align stakeholders, and drive decisions., • Strong focus on performance management, capability development, and team maturity., • Ability to operate effectively in a global and matrixed organization., • Clear, structured, and professional communication style., • Ability to explain complex technical topics to management, business stakeholders, and non-technical audiences., • Strong documentation and presentation skills., • Ability to work effectively with business units, countries, local IT teams, security teams, vendors, and senior management., • Strong service mindset with the ability to balance business needs, security requirements, standardization, and operational feasibility., • Fluent English; additional languages are an advantage., • Stabilize and mature global workplace operations., • Build a high-performing, accountable, and collaborative global Workplace team., • Improve process discipline, service transparency, and operational quality., • Define and execute a modern workplace technology roadmap., • Strengthen identity, endpoint, collaboration, and access management security., • Reduce operational complexity through standardization, automation, and documentation., • Improve cooperation with business units, countries, and local IT organizations., • Act as a trusted technical and managerial leader for workplace services., • Enable the business with secure, reliable, and scalable workplace solutions., • Flexible hybrid working model - 2 days per week in the office, with flexibility and work-life balance., • International exposure across Europe and Latin America, collaborating with diverse teams and stakeholders., • The opportunity to shape and grow within an evolving contract management function where your contributions make a real impact., • Private medical insurance , with 50% of the premium covered by the company for employees and children under 18 years old., • Flexible Compensation Program (Coverflex) including Meal Vouchers, Transport, and Childcare benefits., • Unlimited access to Udemy , supporting your continuous learning and professional development., • Corporate Benefits platform , offering exclusive discounts on travel, technology, retail, wellness, entertainment, sports memberships, and more., • Collaborative and international work environment that values teamwork, innovation, and knowledge sharing., • Meaningful work with purpose , supporting supplier agreements that help deliver healthcare services across multiple countries., • Career development opportunities within a fast-growing international healthcare organization., • Employee Referral Program , giving you the opportunity to help grow our team by referring talented professionals and receiving a bonus for successful hires. #J-18808-Ljbffr