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  • Director of Membership
    Director of Membership
    2 days ago
    Full-time
    Barcelona

    Your Mission Should You Choose To Accept It: As Barcelona's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Barcelona and your hub, with a strong network in the city. Success is measured by: - • Membership growth, retention and increased customer lifetime value (CLV), • High member satisfaction (NPS), engagement, and advocacy, • Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Member Engagement & Community Building - • Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection., • Be the representative of Membership at The Social Hub Barcelona in the local community, connecting with engaging with local businesses, potential partners and other relevant groups., • Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding., • Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Strategic Planning & Execution - • Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working., • Work closely with the support hub team to localize and implement global membership initiatives and frameworks., • Meet and exceed budgets for Membership, M&E, and workspace products., • Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Team & Leadership Development - • Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance., • Foster a culture of excellence, collaboration and feedback, • Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Operations & Experience Oversight - • Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are - • Previous experience in leadership and team management., • Bachelor degree in a relevant field., • You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment., • You have an image of future developments and see opportunities for the organisation and respond to them., • You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub, • You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation., • You are quality oriented, make an effort to deliver high-quality work, focus on exceeding the established quality standards in your own and others’ work and performance, • You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks., • You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team., • You have exceptional English and Spanish communication skills, all other languages very welcome!, • You’re legally allowed to work in Spain What Do Offer - • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities, • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future, • The chance to learn and grow in your role with the potential for future growth, • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!, • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Immediate start!
    Easy apply
  • Head of eCommerce
    Head of eCommerce
    13 days ago
    €25000 yearly
    Full-time
    Sant Martí, Barcelona

    Are you a strategic leader ready to own the digital experience for one of Europe's leading shooting sports authorities? We are seeking a visionary who can seamlessly integrate our sales platforms, marketing efforts, and customer support into a unified, high-performing engine. You will be the ultimate owner of our digital revenue streams and customer lifetime value. At Wolfiek, our ambition is to be the most trusted destination worldwide. This role is central to that mission. You will lead and empower a cross-functional team (eCommerce, Marketing, UX/UI, CRM, and SEO) to execute a unified strategy that drives growth, trust, and unparalleled customer satisfaction. With great responsibility comes great power: you will be encouraged (and expected) to overhaul processes, pioneer new market approaches, and ensure operational excellence across all digital touchpoints. Your Mission • Strategic Leadership: Define, own, and execute the end-to-end eCommerce strategy across all Wolfiek storefronts, focusing on revenue targets, margin health, and sustainable growth., • Team & Talent Management: Lead, mentor, and scale the combined team, including: 3 eCommerce Assistants, SEO Manager, UX/UI Specialist, and CRM Manager. Foster a collaborative, high-performance, and customer-centric culture., • Digital Channel Optimization: Oversee the entire customer journey, ensuring seamless integration between Marketing (acquisition), eCommerce operations (conversion), and Customer Service (retention)., • Platform & Experience: Drive continuous improvement across the website experience (UX/UI), site performance, and conversion rate optimization (CRO) based on data analysis., • Data-Driven Decision Making: Define and monitor high-level KPIs (e.g., overall revenue, site conversion rate, NPS, AOV, RPU) and translate performance insights into actionable strategies for each sub-team., • Operational Excellence: Work closely with the Warehouse and Workshop teams to ensure inventory accuracy, fulfillment speed, and service quality meet Wolfiek’s premium standard., • Stay updated: with industry trends, emerging technologies, and best practices in eCommerce to keep our strategies and operations current., • Work closely with sales, customer service, warehouse, and finance teams to ensure seamless operations and deliver an exceptional customer experience. Your Profile & Skills • Strong project management skills, with the ability to manage multiple projects simultaneously., • Creative thinker with a customer-centric mindset. About Wolfiek Wolfiek is a leading authority for premium shooting sports equipment and accessories. We run multiple specialized storefronts and are building a unified platform and product line under the Wolfiek Group umbrella. Our ambition is to become the most trusted and comprehensive destination for airgun shooting enthusiasts worldwide. We combine expert curation, tight community connection, and high-quality gear with personalized service. Headquartered in Barcelona, we serve customers across Europe, with plans to expand to the US in 2026. What We Offer Joining Wolfiek Group means becoming part of a forward-thinking, innovative team in an exciting industry. We offer competitive compensation and opportunities for professional growth. If you believe you are a good fit for this position, please apply. We look forward to hearing from you!

    Easy apply
  • Community Host Intern (F&B)
    Community Host Intern (F&B)
    3 days ago
    Full-time
    Eixample, Barcelona

    Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location! Your mission should you choose to accept it… As our Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing an awesome service in our restaurant and bars, you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Barcelona Pablenou-location will become a raving fan of TSH instantly! In case you don’t know who we are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do You make sure everyone gets a warm welcome as soon as they walk in; You get to stretch your F&D skills by preparing and serving a variety of local dishes; Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next; You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party; Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift; You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!). Who You Are You’re currently enrolled in a University; Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business; You have previous F&B experience; Enjoy receiving and taking responsibility and you can work independently; You have a flexible, hands-on, motivated and positive approach; You’re an octopus that loves to get your dexterity skills into action; You love responsibility and handle stressful peak periods like a pro; Fluent in English and Spanish– Know any other languages? The more the merrier! Hard working, responsible and a “let’s do this!” mentality; You must be studying within the EU. What We Offer An amazing work environment with a fantastic vibe and lots of positive energy. On the job coaching and guidance. Monthly compensation for your internship. The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. A first glimpse into the world of Hospitality with one of the most innovative players in the market. Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    No experience
    Easy apply
  • Dutch Customer Service Agent- Airline project-
    Dutch Customer Service Agent- Airline project-
    2 months ago
    €1930–€2300 monthly
    Full-time
    Sant Martí, Barcelona

    Customer Service Dutch market Job Description. ADM Value is a BPO based in Barcelona and one of our clients is a leading international airline dedicated to providing top-notch travel experiences to our passengers. We are currently seeking a highly motivated and customer-focused individual to join our team as an Airline Customer Service Representative, specifically for the Dutch market. Position Overview: As an Airline Customer Service Representative for the Dutch market, you will play a crucial role in ensuring our Dutch-speaking passengers have a seamless and enjoyable travel experience. You will be the primary point of contact for passengers, addressing their inquiries, resolving issues, and providing excellent service in Dutch. Key Responsibilities: Respond to customer inquiries and assist with booking reservations, ticket changes, and other flight-related services in Dutch. Handle passenger complaints and concerns professionally and efficiently, striving to achieve satisfactory resolutions. Provide information about flight schedules, baggage policies, and other relevant airline services. Collaborate with other departments within the company to coordinate passenger requests and provide a unified customer experience. Stay up-to-date with airline policies, industry regulations, and market trends to provide accurate and helpful information. Maintain detailed records of customer interactions and transactions in our customer service database. Proactively communicate flight delays, cancellations, and other travel disruptions to passengers in a timely manner. Qualifications: Native in Dutch, both spoken and written, with strong communication skills Fluent in English, both spoken and written. Prior customer service experience in the airline industry is a plus. Exceptional interpersonal and problem-solving skills. Empathetic and customer-focused attitude. Ability to remain calm and professional under pressure. Flexibility to work in shifts, including evenings, weekends, and holidays. Knowledge of airline reservation systems is an advantage. Strong computer skills and proficiency with standard office software. What We Offer: Competitive salary and bonus package. 39hs a week with a permanent contract. Training and opportunities for career development. A dynamic and international work environment. The chance to be part of a growing, innovative airline company. Shifting hours, mornings from 8 to 4pm and afternoons from 12 to 8pm (two working weekends a month) Our offices are in 22@ in Poblenou, BCN. How to Apply: If you are a dedicated and service-oriented individual who is fluent in Dutch and passionate about providing exceptional customer experiences, we encourage you to apply. Please send your resume and a cover letter. ADM Value is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Immediate start!
    Easy apply
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