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  • CRM intern
    CRM intern
    hace 2 días
    Jornada completa
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you passionate about digital marketing, data analysis, and customer engagement? Driven by an analytical mindset and eager to grow in a dynamic, young, and international environment? Join the VeryChic CRM team to support the rollout, execution, and optimization of high-impact omnichannel campaigns! 🚀 Your responsibilities CRM Campaign Execution & Personalization: Set up, execute, and optimize omnichannel CRM campaigns (email, push app, web push). Work on customer segmentation and message personalization to maximize engagement. Assist in customer journey mapping and optimize lifecycle marketing touchpoints. Performance Analysis & Data Insight: Monitor and strictly analyze campaign KPIs, focusing on sales performance and marketing metrics to drive continuous improvement. Participate in A/B testing, post-campaign reporting, and data-driven recommendations. Conduct market benchmarks and competitive intelligence on CRM trends and automation best practices. Collaborate closely with cross-functional teams to align CRM execution with overall business goals. 🧠 Your profile Native French speaker. Proficiency in English is a plus! Master’s student in Digital Marketing, e-commerce, Data Analytics, Communication, or Business. Strong analytical capabilities with a high orientation toward data analysis, sales metrics, and KPI tracking. Rigorous, structured, and detail-oriented approach to problem-solving. High interest in CRM, marketing automation, and customer segmentation Proactive, eager to learn, and enthusiastic about testing new marketing initiatives. Eligible to sign a 6-month internship agreement starting January 2027. Previous experience in the tourism, travel, or hospitality industry is valuable. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Monthly remuneration of €750 gross/month. 📩 Ready to turn customer insights into unforgettable travel experiences? Apply now to join VeryChic and board your next career journey!

    Sin experiencia
    Inscripción fácil
  • Representante de Ventas
    Representante de Ventas
    hace 3 días
    €20200 anual
    Jornada completa
    Barcelona

    GPV SECTOR BRICOLAJE En Merchanservis llevamos más de 35 años ayudando a marcas líderes a crecer en el punto de venta. Somos especialistas en gestión comercial, outsourcing y retail, ofreciendo soluciones enfocadas en mejorar la visibilidad, la experiencia de cliente y los resultados comerciales. Trabajamos con grandes compañías nacionales e internacionales desarrollando proyectos en sectores como tecnología, gran consumo, bricolaje, construcción y retail especializado. Actualmente buscamos incorporar Gestores/as de Punto de Venta (GPV) para un importante proyecto dentro del sector bricolaje y construcción. Si te apasiona el entorno comercial, el trabajo en tienda y el contacto con el cliente, queremos conocerte. ¿Cuál será tu misión? Serás responsable de desarrollar y potenciar la presencia de la marca en tu zona asignada, gestionando clientes y puntos de venta dentro de los canales Original y/o Moderno. Tu objetivo será impulsar las ventas, mejorar la visibilidad de producto y garantizar una excelente ejecución comercial en tienda. Funciones principales • Gestión y dinamización de puntos de venta., • Implantación y mantenimiento de lineales., • Negociación de espacios promocionales., • Supervisión de stock, visibilidad y promociones., • Fomento del sell-out y acciones de cross-selling., • Reporte de actividad y seguimiento comercial. ¿Qué buscamos? • Experiencia previa en posiciones comerciales, GPV, ventas o atención al cliente., • Valorable experiencia en bricolaje, construcción, ferretería o retail., • Perfil dinámico, autónomo y orientado a resultados., • Buenas habilidades comunicativas y de negociación., • Capacidad de organización y trabajo por objetivos., • Disponibilidad para viajar dentro de la zona asignada., • Carnet de conducir en vigor. Valoraremos especialmente • Experiencia en gran distribución o retail especializado., • Conocimiento técnico del sector construcción/bricolaje., • Manejo de herramientas digitales y reporting comercial., • Actitud proactiva y orientación al cliente. ¿Qué ofrecemos? • Incorporación a un proyecto sólido y en crecimiento., • Formación inicial y acompañamiento continuo., • Posibilidades reales de desarrollo profesional., • Entorno dinámico y colaborativo., • Herramientas comerciales y soporte operativo., • Salario competitivo + variable., • Con posibilidad de incorporación indefinida a partir de los 6 meses. INDISPENSABLE TENER CARNET DE CONDUCIR Buscamos personas con… ✔ Energía y actitud positiva ✔ Orientación comercial y a resultados ✔ Proactividad y autonomía ✔ Capacidad de relación y negociación ✔ Humildad, ambición y trabajo en equipo Si quieres formar parte de un proyecto dinámico, con recorrido y posibilidades de crecimiento, ¡te estamos esperando!

    Inscripción fácil
  • Connectivity Assistant Intern
    Connectivity Assistant Intern
    hace 2 días
    Jornada completa
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you organized, versatile, and passionate about travel tech and hotel operations? Do you enjoy cross-functional communication and technical set-ups in a fast-paced environment? Join our Connectivity team to connect our hotel partners, channel managers, and internal teams to deliver seamless travel offers. 🚀 Your responsibilities Operational implementation of Connectivity Upstream preparation of connectivity offers upstream via Channel Managers (internal setup, partner communication, and pre-publication validation). Direct relations with hotel partners, Channel Manager teams, Sales, Digital Content & Projects departments. Connectivity control before and during the sale. Putting online and managing VeryChic Tonight content. Creation of extranets. Operational set up of Tour Operators. Checking the receipt of TO rates. Communication with TO partners to confirm rates. Creation of TO identifiers. Operational implementation of external services. Activation and implementation of external activities. Checking and monitoring their operation. 🧠 Your profile Native French speaker and professional proficiency in English. Spanish is a plus! Graduate or student in E-Tourism, Hospitality, Business, Digital, or related fields. Autonomous, highly organized, and rigorous with high attention to detail. Versatile team player with excellent interpersonal skills. Strong verbal and written communication abilities. Previous experience in the travel, hospitality, or luxury sectors is a plus. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Monthly remuneration of €750 gross/month. 📩 Ready to connect extraordinary hotels with passionate travelers? Apply now to join VeryChic and board your next journey!

    Sin experiencia
    Inscripción fácil
  • Quality Assistant intern
    Quality Assistant intern
    hace 2 días
    Jornada completa
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you analytical, highly organized, and passionate about the travel sector? Join the VeryChic Quality team and play a key role in ensuring the competitiveness, optimal pricing, and availability of our exclusive flash sales! 🚀 Your responsibilities Competitive Benchmark & Monitoring: Benchmark flash sales across different stages to ensure maximum rate and availability competitiveness. Monitor each offer and track performance metrics before and after competitive analysis. Analyze key measures and trends across specific sales regions and areas. Process Optimization & Strategy: Participate in optimizing and automating benchmark tools and quality processes. Conduct competitive intelligence to anticipate new consumption trends and market demand. Collaborate with Digital Content, Sales, and cross-functional teams to align quality standards. Support other quality management initiatives depending on operational workload. 🧠 Your profile Fluent in at least two of the following languages: English, French, or Spanish Graduate or student in Tourism, E-commerce, Business, or related fields. Strong analytical capabilities and solid proficiency in Microsoft Excel. Pragmatic, organized, detail-oriented, and solution-focused. Autonomous, self-motivated, and comfortable in a fast-paced, evolving environment. Excellent communication skills and a strong team player mindset. Eligible to sign a 6-month internship agreement starting January 2027. Previous experience in the tourism, travel, or hospitality industry is a plus! 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Monthly remuneration of €750 gross/month. 📩 Ready to help create exceptional travel experiences for thousands of members? Apply now to join VeryChic and board your next career journey!

    Sin experiencia
    Inscripción fácil
  • Hospitality Internship
    Hospitality Internship
    hace 3 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Guest Services Internship
    Guest Services Internship
    hace 3 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Supervisor Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Manager on Duty - Hotel Arts Barcelona
    Manager on Duty - Hotel Arts Barcelona
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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