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🚀 We’re Hiring: Hotel Booking Agent At Netzon Group, we’re growing fast—and we’re looking for motivated Hotel Booking Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. 🌍 About the Role Travelodge is a well-established British hotel brand with more than 600 locations across the UK, Ireland, and Spain. With over 40,000 guest bedrooms and more than 3 million cooked breakfasts served each year, Travelodge is committed to continuously improving the customer experience by offering quality facilities in key locations. We are currently looking for enthusiastic and driven individuals with strong sales skills to join our high-energy reservations team. ✅Your Mission • Managing high volumes of inbound calls focused on hotel reservations, including new bookings, amendments, and cancellations, • Converting enquiries into confirmed reservations by confidently guiding customers through the booking process, • Using a sales-driven approach to maximise conversion rates and secure bookings on the first call, • Upselling room categories and promoting additional services (e.g. breakfast, Wi-Fi, upgrades) to increase booking value, • Identifying customer needs quickly and recommending suitable options to enhance their stay, • Meeting and exceeding individual sales targets, conversion rates, and call handling KPIs, • Maintaining strong product and system knowledge to provide accurate availability, pricing, and offers, • Delivering a high standard of customer service while balancing efficiency and sales performance 🔍What We’re Looking For • Fluency in English (Spanish is a Plus), • Strong interpersonal and verbal communication skills, • Previous experience in a call centre, sales, customer service, or other customer-facing roles (preferred but not essential), • Ability to handle challenging calls and difficult situations professionally, • Strong listening skills and the ability to ask relevant questions to understand customer needs, • Sales experience is an advantage but not required, • High level of motivation with a drive to meet and exceed targets, • Clear, concise, and polite communication style 🎁 What We Offer • Start Date: August 3rd, 2026., • Contract: Temporary (3 months with 1 month of probation)., • Full-Time: 39 hours per week., • Working Hours: Rotative Schedule Monday to Sunday - Between 3:00 PM to 11:30 PM., • Salary: €18,711 gross per year., • Performance Incentives: Based on Sales and CPH. Up to €80 per week., • Working Model: Hybrid - 6 days per month in the office., • Training: Office Based from 9:00 AM to 6:00 PM., • Office Location: Barcelona (Eixample). 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us—apply now and become part of our growing team!

🚀 We’re Hiring: Customer Service Agent (TaaS) - Flemish Speaker At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. 🌍 About the Role As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers and contribute to Via's and the team's goals. ✅Key Responsibilities • Keep things running smoothly by offering first line support tough phone, email, and digital channels as needed., • Aim for first contact resolution to handle customer queries quickly and effectively., • Keep customer records updated with reasons for contact, solutions provided, and any other relevant information., • Foster positive interaction, • Follow policies and regulations for the Flemish market., • Offer feedback and insights on areas where you detect possible improvements., • Embody the values of both Via and Netzon. 🔍What We’re Looking For • Fluency in English and Flemish, • Customer-First Mindset: You love helping people and tailoring solutions for them., • Tech-Savvy: You are comfortable using a CRM system and working in a digital environment., • Organized & Motivated: Even when busy, you stay organized and keep delivering quality service., • Eligibility: Permit to work in Spain. 🎁 What We Offer • Start Date: ASAP., • Contract: Substitution Contract (1 Month Probation)., • Full-Time: 39 hours per week., • Working Hours: Monday to Sunday (Rotative days) from 06:00 to 15:00 or 07:00 to 16:00., • Salary: €25,000 per year gross, • Working Model: Hybrid - 6 days per month in the office., • Training: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid)., • Office Location: Barcelona (Eixample). 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us—apply now and become part of our growing team!

About the Role The Operational Disruption Assistance Agent is responsible for delivering exceptional customer support to passengers affected by operational disruptions while also providing premium VIP assistance services within the airport environment. The role combines operational disruption management, passenger welfare coordination and high-touch VIP customer service to ensure passengers receive professional, efficient and personalised assistance throughout their journey. Acting as the face of CMAC on-site, the successful candidate will support passengers during irregular operations, coordinate accommodation and ground transport solutions, manage passenger communications and deliver seamless airport assistance services to VIP customers across arrivals, departures and connections. What Success Looks Like • Passengers receive timely, accurate and empathetic support during operational disruptions., • Operational incidents are managed efficiently with minimal impact on the customer experience., • Accommodation, transportation and passenger welfare services are coordinated accurately and effectively., • VIP passengers receive a seamless, discreet and personalised airport experience., • Customer satisfaction standards are consistently achieved during both routine and high-pressure operational situations., • All services, passenger movements and incident activities are accurately documented and reported., • Company policies, operational procedures and regulatory requirements are fully adhered to. Core Responsibilities Operational Disruption Management • Manage passenger assistance during operational disruptions including cancellations, diversions, overbookings and missed connections., • Provide passengers with alternative travel arrangements and rebooking solutions., • Communicate clear, accurate and up-to-date information regarding available options and service updates., • Coordinate accommodation, ground transportation and other welfare services as required., • Support passengers at CMAC assistance desks and operational locations, ensuring a professional customer experience., • Apply relevant company policies and passenger rights regulations, including EC261/2004 where applicable., • Maintain high standards of customer care in fast-paced and high-pressure environments., • Record passenger allocations for accommodation and transport services, ensuring complete traceability., • Prepare reports relating to passenger assistance, accommodation, transportation and operational incidents to support internal validation and potential claims management. VIP Passenger Assistance • Provide personalised meet-and-greet services for VIP passengers across arrivals, departures and transit connections., • Welcome passengers upon arrival and accompany them throughout their airport journey., • Assist with check-in, baggage services, Fast Track access, immigration, customs and security processes., • Escort passengers to VIP lounges, boarding gates, transfer vehicles or connection points., • Monitor flight schedules and proactively manage operational changes that may impact service delivery., • Coordinate with drivers, transport providers, airport stakeholders and service partners to ensure seamless transitions., • Support passengers during aircraft arrivals, departures and flight connections., • Manage premium service elements such as lounge access, porter services, private transfers and associated hospitality services., • Anticipate and respond proactively to passenger needs while maintaining discretion and professionalism. Service Delivery & Communication • Deliver exceptional levels of customer service aligned with CMAC values and client expectations., • Resolve service issues and operational challenges quickly and effectively., • Maintain clear and professional communication with passengers, clients, airport stakeholders and internal teams., • Ensure all service activity, incidents and outcomes are accurately documented., • Prepare detailed reports highlighting service performance, incidents and operational outcomes., • Support continuous improvement by identifying opportunities to enhance passenger experience and operational efficiency. About You You are a customer-focused professional who thrives in a fast-paced airport or operational environment. You remain calm under pressure, communicate confidently with a wide range of stakeholders and take pride in delivering outstanding customer experiences. You are highly organised, proactive and solution-oriented, with the ability to balance operational priorities while maintaining a personalised and professional approach when supporting passengers. Your Expertise Essential Skills & Competencies • Exceptional customer service and communication skills., • Strong problem-solving and decision-making ability., • Ability to remain calm and professional in high-pressure situations., • Excellent organisational skills and attention to detail., • Strong interpersonal skills with the ability to build rapport quickly., • Ability to manage sensitive situations with discretion and professionalism., • Effective teamworking and stakeholder coordination skills., • Strong administrative and reporting capability., • Ability to prioritise competing demands in a dynamic operational environment. Desirable Experience • Previous experience in aviation, airport operations, passenger services, hospitality or travel., • Experience supporting passengers during operational disruptions., • Experience delivering premium or VIP customer service., • Knowledge of passenger rights regulations, including EC261/2004., • Experience coordinating transport, accommodation or welfare services., • Additional language skills would be advantageous. About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees. We actively encourage Continuous Professional Development and would expect the successful candidate to ensure they are keeping updated with new theory and legislation, attend any necessary in-service training and participate in a program of CPD where required.

Thanks to our growth, we are looking for a Client Relations Agent to join the amazing Dils Lucas Fox team in Barcelona Dils is an international real estate group operating across Italy, the Netherlands, Portugal, Spain and France, driving sector transformation through innovation and digitalisation. With more than 700 professionals and offices in Milan (headquarters), Amsterdam, Lisbon, Barcelona, Paris and several other European cities, the group supports corporates, investors and private clients across the Office, Retail, Logistics, Hospitality, Living and Residential sectors. Building on more than 50 years of heritage in Italy, Dils rebranded in 2021 and has since expanded into the Netherlands (2023), Portugal (2024), Spain (2025) and France (2026), identifying Germany, Poland and the UK as its next strategic growth markets. The group’s integrated model is underpinned by an in-house Transformation Team dedicated to technology, innovation and research, alongside a structured social responsibility approach focused on creating long-term value in the communities where it operates. In Spain, Dils operates under the brand Dils Lucas Fox for the Residential & Living sector, reflecting its deep local expertise in luxury real estate. For other sectors such as Hospitality, Offices, Retail, Logistics, and Capital Markets, the company continues to operate as Dils, fully leveraging the strength and capabilities of the international Dils network. This dual-brand approach allows teams to combine specialized local knowledge in Residential & Living with the global reach and resources of Dils across multiple sectors. Backed by scale, capital, and a long-term vision, Dils Lucas Fox is entering a phase of accelerated growth, expanding its teams and offering exposure to multiple markets and sectors across Europe. Join Dils Lucas Fox to shape the future of luxury Living & Residential in Spain! This is your chance to join a dynamic, digital-first team with limitless growth potential. Become a key player in our growth. Join us as we shape the future of luxury real estate! Your Role • Respond to inbound inquiries from national and international clients through phone, email, and digital channels., • Prequalify leads by understanding their property needs and preferences., • Reactivate client accounts, identifying opportunities to reconnect and provide tailored property recommendations., • Collaborate closely with our sales agents to ensure smooth handoffs and a seamless client experience., • Maintain accurate records of client interactions in our CRM system., • Stay updated on our property portfolio and market trends to effectively guide clients. What We’re Looking For • Customer Service Experience: Previous experience in inbound sales, customer service, or client relations is a plus., • Language Skills: Fluency in Spanish and English is essential; additional languages, like French or others, are highly valued., • Communication Skills: Exceptional written and verbal communication, with a friendly and professional demeanor., • Sales Mindset: A proactive, goal-oriented attitude with a desire to excel in a sales-driven environment., • Adaptability: Thrives in a fast-paced, dynamic setting., • Team Spirit: Collaborative and eager to contribute to the success of the team. What We Offer • Job Security: Full-time permanent contract (40 hours/week)., • Competitive Compensation: Fixed salary with a performance-based bonus structure., • Time Off: 23 vacation days per year plus 2 additional personal days., • Personal Development: Weekly language classes during working hours (fully covered)., • Perks: Access to a benefits platform with discounts on gyms, travel, fashion, and more., • Training: Comprehensive onboarding and ongoing development programs., • Work Environment: Join a modern, international team that values collaboration and excellence. Be part of one of Spain’s leading luxury real estate agencies, where your career growth is supported, and your success is celebrated. If you’re ready to take your sales skills to the next level and thrive in a fast-growing, international environment, we’d love to hear from you! Apply Today and start your journey with Lucas Fox by Dils At Lucas Fox, A Dils Company, we celebrate DIVERSITY in all its forms and are committed to fostering an inclusive, equitable, and welcoming workplace. We value the unique perspectives that people bring through their different backgrounds, cultures, genders, ages, abilities, and experiences — because we believe that diversity drives creativity, innovation, and excellence. We encourage applications from all qualified individuals, regardless of gender, sexual orientation, age, nationality, ethnic origin, religion, or disability.

For a temporary 12 month contract we are looking for an experienced professional fluent in French, Spanish, and English who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers. As a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required . Your key responsibilities • Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management, • Regularly update customers and internal stakeholders on order status and any issues, • Handle customer inquiries, process returns, and claims to resolve customer issues promptly, • Identify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement, • Understanding customer expectations and translating the voice of the customer for internal stakeholders, • Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings, • Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement You bring • 2 - 3 years’ experience in customer service and/or order management, • SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued, • Experience in export documentation, incoterms highly valued, • Good communication skills and excellent capabilities to resolve issues, • Capable of networking within our large organization spread out through different sites worldwide, • Capability to analyse customer data and KPI's, • Initiative to identify process improvements, • French, Spanish, and English is mandatory

Job Description 1. Establishing an Overseas Customer Service Training System • Responsible for establishing the training system for the company's outsourced agency's European 800 Call Center, balancing domestic management standards with overseas localization. Independently develop specialized courses on vehicle models, brand highlights, and scenario-based services, taking into account the company's new car launch schedule and European user needs., • Responsible for the full-cycle training planning of outsourced agency personnel, including teaching methods, empowerment, and training outcome acceptance, continuously improving the team's service professionalism., • Build and iterate the overseas customer service FAQ knowledge base and standardized response script system from the customer's perspective. 1. Overseas Customer Service QC Quality Inspection and Compliance Control • Establish European call center quality inspection standards and SLA compliance system, implement weekly/bi-weekly routine quality inspections, and standardize agent service processes, response scripts, and timeliness standards through audio recording spot checks and case verification to ensure business compliance., • Strictly control service quality, ensuring a team quality inspection pass rate of ≥95%, and output rectification and review plans for problems, forming a closed-loop mechanism of "training-quality inspection-rectification-iteration". 1. Overseas On-Site Management & Cultural Collaboration • Oversee on-site operations, coordinate cross-cultural team collaboration, and facilitate internal and external communication., • Regularly generate training, quality inspection, and service quality review reports to support the continuous optimization and iteration of the overseas customer service system. Job Requirements 1. 5 years or more of experience in call center training, quality inspection, and operation management. Priority will be given to those with backgrounds in the automotive industry, friendly business partners, or experience in Party B’s automotive service projects, and with practical experience in building training, quality inspection systems, and language knowledge bases from scratch., 2. Fluent in English and capable of business communication, Spanish/Hungarian language skills are preferred., 3. Familiar with the overseas working model of Chinese enterprises and good at communication. Based in Barcelona, Spain. But there's a possibility of switching bases to Hungary in March 2027, or possibly continuing in Spain. Arrangements will be made according to specific business needs.

🚀 We’re Hiring: Customer Service Agent - Dutch Speaker At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. 🌍 About the Role As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. ✅Key Responsibilities • Work with customers to answer product information and resolve queries in a skillful and professional way., • Put yourself in our customers shoes, analyze their problems and tailor solutions for them., • Communicate with customers via phone, email, chat and social media., • Become an expert and brand ambassador for New Balance., • Maintain a high level of professionalism and customer satisfaction., • Collaborate with team members and supervisors to improve service quality. 🔍What We’re Looking For • Fluency in both Dutch and English., • A passion for helping customers., • Ability to deal with sensitive calls with empathy., • Strong administrative skills with an eye for details., • A strong professional and proactive approach to problem solving. 🎁 What We Offer • Start Date: ASAP., • Contract: Temporary (3 months with 1 month of probation)., • Part-Time: 25 hours per week., • Working Hours: Monday to Friday from 15:00 to 20:00 - Rotative Saturdays (2 per month), • Salary: €13,086.78 gross per year., • Working Model: Hybrid - 6 days per month in the office., • Training: Full-Time Training for 7 days. Office Based, Monday to Friday from 10 AM to 7 PM., • Office Location: Barcelona (Eixample). 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us—apply now and become part of our growing team!

🚀 We’re Hiring: Customer Service Agent - German Speaker At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. 🌍 About the Role As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance. ✅Key Responsibilities • Work with customers to answer product information and resolve queries in a skillful and professional way., • Put yourself in our customers shoes, analyze their problems and tailor solutions for them., • Communicate with customers via phone, email, chat and social media., • Become an expert and brand ambassador for New Balance., • Maintain a high level of professionalism and customer satisfaction., • Collaborate with team members and supervisors to improve service quality. 🔍What We’re Looking For • Fluency in both German and English., • A passion for helping customers., • Ability to deal with sensitive calls with empathy., • Strong administrative skills with an eye for details., • A strong professional and proactive approach to problem solving. 🎁 What We Offer • Start Date: ASAP., • Contract: Temporary (3 months with 1 month of probation)., • Part-Time: 25 hours per week., • Working Hours: Monday to Friday from 15:00 to 20:00 - Rotative Saturdays (2 per month), • Salary: €13,086.78 gross per year., • Working Model: Hybrid - 6 days per month in the office., • Training: Full-Time Training for 7 days. Office Based, Monday to Friday from 10 AM to 7 PM., • Office Location: Barcelona (Eixample). 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us—apply now and become part of our growing team!

Previous experience in customer service, technical support, or content moderation — particularly within the Social Media or digital technology industry — is highly advantageous. Benefits * Competitive Monthly Salary — reflective of your experience and expertise in the Social Media customer ser

Role OverviewInoHealth is building the customer side of a preventive health platform - and this role owns it entirely. You will build and own the customer excellence function from scratch: support infrastructure, onboarding programs, training systems, and the operational frameworks that deliver exceptional outcomes at scale. This is a builder-operator role: you design the architecture and run it yourself. The builder and the operator are the same person, and that dual-mode will persist well beyond the build phase - this is a role for someone who finds energy in both. InoHealth serves HCPs, corporate clients, and health insurance companies - with hospitals on the near-term horizon. You will design tiered engagement models that scale across all segments without proportional headcount growth, own retention and account health across the portfolio, and build the outsourced support layer as volumes increase. This role has a clear path toward team leadership as the company grows.ResponsibilitiesSupport infrastructure and operationsPersonally architect, configure, and launch the full support stack - you own the tools end-to-end: Jira routing, Intercom, CRM, knowledge base, SLA definitions, escalation logic, and AI-assisted triage. Configure Jira workflows to route bugs, product feedback, and data queries to Product, Engineering, and Data Science - with full traceability and closure loops. Integrate Instabug or equivalent in-app feedback into the support pipeline for automated capture and routing. Build AI-augmented workflows to absorb insurance-driven ticket volume without linear headcount growth. Own the full KPI cycle hands-on: set definitions, build dashboards, pull numbers, and investigate anomalies yourself - you are the first person reviewing the queue when CSAT drops or resolution times spike. Translate that ground-level analysis into structured, insight-driven leadership reporting. Track account health, proactively identify at-risk segments, and own retention and expansion initiatives. Lead strategic reviews and escalation management for key insurance and clinic accounts.Outsourced support, onboarding and engagementIn the early stage, you are the multilingual support function - handling queries across languages, setting tone standards, building playbooks from live interactions. As volume grows, transition into BPO supervision: vendor selection, calibration sessions, agent review, quality scorecards, and compliance enforcement. You build the standards before you hold others to them. Design and own onboarding programs for all segments - HCPs, corporate clients, insurance partners, and end users - each calibrated to context and regulatory environment. Develop training materials, guides, and self-serve libraries using AI tools for generation, localisation, and maintenance. Design a tiered engagement model - from high-touch institutional stewardship to automated self-serve flows - with clear transition rules across tiers as accounts evolve. Represent customer insight in product, commercial, and regulatory discussions. Partner with BD on institutional onboarding and pilots. Collaborate with Regulatory & Compliance on QMS documentation and GDPR obligations across all support operations.QualificationsRequired- Demonstrated experience functioning as both strategic owner and individual contributor of a customer excellence or operations function - typically acquired over 5+ years but assessed on depth of ownership rather than tenure alone.- Proven ability to operate as the first and only person in a function: built processes from a blank slate, with full accountability for outcomes before the systems that produce them existed.- HCP-facing experience in diagnostics, digital health, or medical devices - familiar with clinical workflows and healthcare professional expectations.- Consumer health or B2C digital health experience - understanding of end-user support dynamics and consumer-grade service expectations.- Proficiency with Jira for ticket routing and escalation; experience with Intercom, Zendesk, HubSpot Service Hub, or equivalent support platforms.- Familiarity with Instabug or equivalent in-app feedback tools integrated into support pipelines.- Active, practical use of AI tools to automate support workflows - demonstrated with concrete examples.- Excellent English; German is strongly preferred given our launch markets in Germany and Switzerland. Additional European languages (French, Italian, Spanish) are a meaningful advantage.Nice to have- Experience managing BPO operations - vendor selection, quality frameworks, multilingual agent supervision.- Exposure to IVD, SaMD, or regulated health environments; awareness of ISO 13485,IVDR, or GDPR is a plus.What We OfferA preventive health platform built on proprietary algorithms and validated health insights - at the frontier of a fundamental shift from reactive treatment to predictive, personalized prevention. High-ownership role with direct impact on product direction and company growth, and a clear path toward team leadership as the company scales. Full remote flexibility across Europe, with occasional travel for partner meetings and company off sites. Compensation aligned with seniority, benchmarked to your location within Europe.#J-18808-Ljbffr

ph3Job Category /h3 pSales /p h3Job Details /h3 pSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. /p pSalesforce is hiring Deployment Strategists — Strategic Builders who are customer-facing advisors, defining AI strategy, shaping agentic solutions, and driving measurable adoption for enterprise customers. You’ll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound — typically 12 weeks or less — and may span a single strategic account or multiple customers simultaneously. Your impact ensures customers realize lasting, scalable value from the solutions your team builds. /p h3Key Responsibilities /h3 ul liFull Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage. /li liAI Strategy Architecture: Define the customer’s Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce’s agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start. /li liDeployment Oversight Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. Serve as the operational backbone of your delivery team. /li liAdoption Consumption: Own adoption, consumption, and expansion metrics. Identify blockers early and develop strategies to drive measurable value realization. /li liDelivery Team Coordination: Partner closely with the Forward Deployed Engineers to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones. /li liAI-Supported Development: Develop real customer solutions supported by leading-edge AI tools such as Cursor, Claude, and coding products like Vibes, to accelerate development. /li liCustomer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and presenting proposals, decisions and outcomes in terms of business value, not just technical detail. /li liAI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents. /li liProduct Feedback Loop: Synthesize field insights and translate them into actionable product feedback that influences Salesforce’s Agentic AI platform roadmap. /li /ul h3Required Qualifications /h3 ul li4+ years experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology. /li liDegree in Computer Science or a related field. /li liPrior customer-facing delivery experience (consulting, professional services, or technical advisory) — a requirement, not a nice-to-have. /li liDemonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud. /li liWorking knowledge of one or more programming languages: Python, JavaScript, Java, or Apex. /li liProven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes. /li liExperience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices. /li liStrong project and programme management skills — ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments. /li liAbility to travel 25% of the time to customer sites. /li liBusiness level proficiency in Spanish and English. /li /ul h3Preferred Experience /h3 ul liExperience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing). /li liExperience designing and deploying AI solutions in regulated industries (public sector, financial services, healthcare). /li liSalesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or comparable platform certifications such as Microsoft, Oracle, or similar platforms. /li liBackground in change management, organisational design, or enterprise transformation. /li liExperience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks. /li liGet‑things‑done mindset with strong bias for action — comfortable operating in unstructured fast‑moving environments. /li /ul h3Posting Statement /h3 pSalesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We assess employees and applicants on the basis of merit, competence and qualifications — without regard to protected characteristics under law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, and all other employment decisions. /p /p #J-18808-Ljbffr

pEuropcar España is looking for a motivated Rental Sales Agent in Barcelona to deliver exceptional service and achieve sales targets. You will handle reservations, assist customers, and ensure compliance with rental policies. /ppIdeal candidates have a sales background, strong customer service skills, and the ability to thrive in a fast-paced environment. Join us to enhance the customer experience and contribute to our success. /p #J-18808-Ljbffr

pMercier Consultancy Group seeks a Spanish-Speaking Financial Customer Agent to join its fintech-focused team in Athens, Greece. You will support Spanish-speaking clients across digital financial products, payments, and online banking solutions, delivering professional customer service. /ppIdeal candidates will be fluent in Spanish with a solid background in customer service or financial services, plus working English in a multicultural environment. /p #J-18808-Ljbffr

pMercier Consultancy Group is seeking a Spanish-speaking Customer Support Agent to join a growing team for an online streaming service. This is a fully remote role based in Greece, with responsibilities across chat, email, and phone support. /ppThe ideal candidate will have fluent Spanish, strong communication skills, and a genuine interest in streaming media. Training is provided, and the role offers a remote, stable contract in Greece's digital services sector. /p #J-18808-Ljbffr

Customer Service Agent - Dutch Speaker Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo. At Netzon Group, we're growing fast—and we're looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You'll play a key role in delivering a positive customer experience and representing New Balance. Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for New Balance. Collaborate with team members and supervisors to improve service quality. Fluency in both Dutch and English. Start Date: ASAP. Contract: Temporary (3 months with 1 month of probation). Working Hours: Monday to Friday from 15:00 to 20:00 - Rotative Saturdays (2 per month) Working Model: Hybrid - 6 days per month in the office. Training: Full-Time Training for 7 days. Office Based, Monday to Friday from 10 AM to 7 PM. Office Location: Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

Dutch-Speaking Customer Support Agent — Málaga or Alicante, Spain Málaga or Alicante, Spain | On-site | Permanent contract ️ Start dates: August & September 2026 The opportunity Join an international customer support team based in Spain, working for a leading Dutch telecommunications brand. You'll be part of a dynamic, multilingual team handling customer inquiries across service, technical support, and fiber optic topics — all in Dutch. This is not cold calling or outbound sales. You'll be supporting existing customers with billing, subscriptions, technical troubleshooting, and general account advice. What you'll do • Handle customer inquiries by phone, chat or email in Dutch, • Provide support across service, technical and fiber optic topics, • Identify upselling and cross-selling opportunities as part of the role, • Ensure customers stay connected and satisfied What we're looking for • Native or near-native Dutch speaker (mandatory), • Good level of English, • Customer service experience is a plus — but not mandatory, • EU passport or valid right to work in Spain, • Available for one of the upcoming start dates Working hours • Monday to Friday: 08:00–20:00 (rotating shifts), • Saturday and Sunday: 09:00–17:30, • Mandatory availability on Monday mornings and three evening shifts per week (including Friday evenings) Salary & contract • Permanent contract under Spanish labor law, • Salary from €1,342 to €2,094 gross/month depending on hours (25h to 39h per week), • 2-month probation period Relocation support • Option 1: Company accommodation — 3 months shared housing provided (summer period), • Option 2: €1,500 relocation bonus + up to €500 travel reimbursement, • Option 3 (domestic within Spain): €750 relocation bonus + up to €125 travel reimbursement Training 4 weeks of paid training including classroom, on-the-job and coaching sessions.

pFr. Meyer's Sohn (GmbH Co.) KG in Barcelona is looking for a Customer Service | Freight Forwarding Agent to provide comprehensive support for logistics solutions. You will manage customer interactions, handling transport orders and financial statements while ensuring high customer satisfaction. /ppThe ideal candidate has a vocational training in forwarding/shipping and experience with sea freight orders. Additionally, strong communication skills, particularly in English, are essential. The company offers a supportive work environment with training opportunities and health benefits. /p #J-18808-Ljbffr

pExoticca is seeking a Customer Support Agent in Barcelona to provide exceptional support before, during, and after customer trips. This role involves handling inquiries through various channels, managing bookings, and ensuring customer satisfaction. /ppThe ideal candidate should have experience in customer service, strong communication skills, and be passionate about travel. Exoticca offers a fun, multicultural environment with benefits including flexible compensation and travel packages. /p #J-18808-Ljbffr

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480 B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, Tik Tok, Microsoft, N26, TIER, and We Work. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: Respond promptly and professionally to customer questions through chat (Intercom). Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform. Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously. Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: Work closely with other members of the support team to share knowledge and best practices. Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience. Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: Identify recurring customer issues and suggest improvements to enhance the support process. Contribute to the development and updating of support documentation and resources. Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred. at least 2+ years of experience in a customer support role, preferably in a B2 B Saa S environment. Familiarity with Intercom or similar customer support tools (e.G., Zendesk). Skills and Competencies: Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple inquiries simultaneously in a fast-paced environment. High level of empathy and customer-centric mindset. Languages: Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands. Competitive Salary: A highly attractive compensation package. Professional Growth: Opportunities for career advancement and personal development in a fast-growing company. Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

pLucas Fox by Dils is seeking a Client Relations Agent in Barcelona to respond to inquiries from national and international clients. You will prequalify leads, reactivate accounts, and provide tailored property recommendations while collaborating with sales agents to ensure a seamless client experience. /ppThe role requires strong customer service, fluent Spanish and English, and a proactive, team-oriented mindset in a fast-growing luxury real estate environment. /p #J-18808-Ljbffr

Customer Service Agent - Dutch Speaker Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo. At Netzon Group, we're growing fast—and we're looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You'll play a key role in delivering a positive customer experience and representing New Balance. Communicate with customers via phone, email, chat and social media. Become an expert and brand ambassador for New Balance. Collaborate with team members and supervisors to improve service quality. Fluency in both Dutch and English. Start Date: ASAP. Contract: Temporary (3 months with 1 month of probation). Working Hours: Monday to Friday from 15:00 to 20:00 - Rotative Saturdays (2 per month) Working Model: Hybrid - 6 days per month in the office. Training: Full-Time Training for 7 days. Office Based, Monday to Friday from 10 AM to 7 PM. Office Location: Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

Reference: WESP Malaga offers an exciting and vibrant life that is hard to resist. With its lively nightlife, trendy bars, and bustling music scene, this city has something for everyone. Imagine dancing the night away at the clubs or on the beach, and attending live concerts and music festivals. The beachside location adds to the quality of life, providing opportunities for beach parties, watersports, and sun-soaked days with friends. The city is also known for its delicious cuisine, tapas culture, and vibrant street art scene. You need an EU passport to apply Click here to read more about moving to Spain We offer • Performance bonuses, • Paid training and education, • Relocation payment (flight ticket and one month accommodation) Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato. • Gym membership, • Potentially Spanish lessons, • Development opportunities (get promoted within the company), • Public health insurance, • Regular company activities including hiking, team building, BBQ, etc The job As a customer support agent/representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work will include tasks like these: • Inbound calls and email, live chat, • Different volume with each project, • All project efficiency and quality is important Your qualifications You speak Flemish at a native level and you are fluent in English (B2). Experience in customer care is a plus. Youneed to have an absolutely clean credit record (no records of non-payment) You have a good understanding and level of computer handling skills. Excellent problem solving skills with the capability of research and identification of the right information. You have strong communication and negotiationskillsand you are service-oriented, professional, and thorough. xcskxlj If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help answering any question you may have! #J-18808-Ljbffr

pNetzon Group in Barcelona seeks a Customer Service Agent to join the Via Campaign. You are the first point of contact, helping customers and coordinating with the team in a dynamic, multilingual environment. /ppWe require English and Flemish fluency, a customer-first mindset, and comfort with CRM tools. This full-time, hybrid role offers 39 hours weekly, with office presence 6 days per month and an annual gross salary of €25,000. /p #J-18808-Ljbffr

Customer Service Agent - French Speaker Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura. At Netzon Group, we're growing fast—and we're looking for motivated Customer Service Agents to join our International Team in Barcelona. As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. Omnichannel Specialist: Deliver exceptional customer support across all channels (Phone, email, chat and social media). Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships. Fluency in both French and English. Start Date: ASAP. Contract: Substitution Contract (1 Month of Probation). Full-Time: 39 hours per week. Working Hours: Monday to Thursday from 9AM to 6PM and Fridays 10AM to 6PM. Working Model: Hybrid - 6 days per month in the office. Training: Monday to Friday from 9AM to 6PM. Office Location: Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

Admvalue recherche un Agent de Customer Service pour offrir un soutien aux utilisateurs de sa plateforme immobilière. Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura. Vous serez en charge d'assurer une expérience utilisateur de qualité, en répondant aux demandes de nos clients professionnels. Le poste exige une bonne capacité d'analyse et une excellente communication en français. Vous travaillerez dans un environnement dynamique, avec des bureaux situés à Poblenou. xcskxlj Un CDI à temps plein et une formation complète sont proposés. #J-18808-Ljbffr

A global mobility player is seeking a Rental Sales Agent in Barcelona to deliver exceptional service and maximize sales. Responsibilities include handling reservations and providing outstanding customer care while promoting additional services. Ideal candidates should have proven sales experience, excellent communication skills, and a passion for customer satisfaction. This role offers opportunities for career development within a fast-growing company.br#J-18808-Ljbffr

Europcar in Barcelona is seeking a motivated Rental Sales Agent to join their team. Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. In this role, you will be the first point of contact for customers, providing seamless service and maximizing sales opportunities. Ideal candidates have a sales background and thrive in fast-paced environments. Key responsibilities include handling reservations, processing rental agreements, and ensuring customer satisfaction through exceptional service. xcskxlj Join Europcar and be part of a dynamic team dedicated to enhancing the customer experience. #J-18808-Ljbffr

ppAs a Presales Agent, you will be the driving force behind turning potential leads into confirmed bookings. You will be the first point of contact for our patients, delivering world‑class service. /p h3Key Responsibilities /h3 ul lipActively manage and convert assigned leads into bookings to meet and exceed individual and market pre‑sales targets. /p /li lipExecute high‑quality outbound (and Inbound) call management, ensuring the highest standard of customer care is maintained at all times. /p /li lipEscalate complex issues to the Team Lead when necessary. /p /li lipConsistently meet and exceed key performance indicators (KPIs), including lead conversion rates, call volume targets and quality targets /p /li lipActively participate in coaching, up‑skilling sessions, and training programs to continuously improve sales techniques and product knowledge. /p /li lipStrictly follow established processes, guidelines, and training materials to ensure a consistent and compliant customer experience. /p /li lipAccurately provide feedback into the CRM system. /p /li /ul h3About Impress /h3 pWe believe everyone deserves a smile they’ll love. We are bIMPRESS /b, the largest chain of bdigital orthodontic clinics /b in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people’s faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the btop fastest-growing HealthTech companies by Forbes /b. Born in Barcelona in 2019, we have expanded across b10 countries /b with more than b110 locations /b, offering leading care and state‑of‑the‑art technology. /p h3What we offer /h3 ul lipbCompensation /b: €20.000 - €21.500 gross yearly (+€1.500 variable) /p /li lipbWorking hours /b: 9am - 6pm or 11am - 9pm (rotating hours) and some Saturdays 9am - 6pm /p /li lipbIncentive plan /b: Participate in the medical teams' incentive plan to share in our success. /p /li lipbEnvironment /b: Modern, beautifully designed clinics with high‑end equipment. /p /li lipbCulture /b: High‑energy international team. We thrive on hands‑on collaboration, a relentless drive for improvement, and celebrating our global wins. /p /li lipbBenefits /b: Special discounts benefits on treatments, aligners, and products. /p /li lipbGrowth /b: Comprehensive training for professional growth. /p /li lipbCareer Development /b: Dynamic, unique, and fast‑paced environment with impressive career development opportunities. /p /li /ul h3Diversity and Inclusion /h3 pWe cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. /p pOur differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. /p /p #J-18808-Ljbffr

ppAs a Presales Agent, you will be the driving force behind turning potential leads into confirmed bookings. You will be the first point of contact for our patients, delivering world‑class service. /p h3Key Responsibilities /h3 ul liActively manage and convert assigned leads into bookings to meet and exceed individual and market pre‑sales targets. /li liExecute high‑quality outbound (and inbound) call management, ensuring the highest standard of customer care is maintained at all times. /li liEscalate complex issues to the Team Lead when necessary. /li liConsistently meet and exceed key performance indicators (KPIs), including lead conversion rates, call volume targets and quality targets. /li liActively participate in coaching, up‑skilling sessions, and training programs to continuously improve sales techniques and product knowledge. /li liStrictly follow established processes, guidelines, and training materials to ensure a consistent and compliant customer experience. /li liAccurately provide feedback into the CRM system. /li /ul h3About Impress /h3 pWe believe everyone deserves a smile they’ll love. We are bIMPRESS /b, the largest chain of bdigital orthodontic clinics /b in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the btop fastest‑growing HealthTech companies by Forbes /b. Born in Barcelona in 2019, we have expanded across b10 countries /b with more than b110 locations /b, offering leading care and state‑of‑the‑art technology. /p h3What we offer /h3 ul libWorking hours: /b 9 am – 6 pm or 11 am – 9 pm (rotating hours) and some Saturdays 9 am – 6 pm /li libIncentive plan: /b Participate in the medical teams’ incentive plan to share in our success. /li libEnvironment: /b Modern, beautifully designed clinics with high‑end equipment. /li libCulture: /b High‑energy international team. We thrive on hands‑on collaboration, a relentless drive for improvement, and celebrating our global wins. /li libBenefits: /b Special discounts benefits on treatments, aligners, and products. /li libGrowth: /b Comprehensive training for professional growth. /li libCareer Development: /b Dynamic, unique, and fast‑paced environment with impressive career development opportunities. /li /ul h3Diversity and Inclusion /h3 pWe cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. /p pOur differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. /p /p #J-18808-Ljbffr

pImpress is seeking a Presales Agent to turn potential leads into confirmed bookings and be the first point of contact for patients, delivering world-class service. /ppYou'll actively manage and convert leads, handle outbound and inbound calls with exceptional customer care, and participate in training to sharpen sales techniques and product knowledge, while following processes to ensure a consistent, compliant customer experience. /p #J-18808-Ljbffr

About the Role The Operational Disruption Assistance Agent is responsible for delivering exceptional customer support to passengers affected by operational disruptions while also providing premium VIP assistance services within the airport environment. The role combines operational disruption management, passenger welfare coordination and high-touch VIP customer service to ensure passengers receive professional, efficient and personalised assistance throughout their journey. Acting as the face of CMAC on-site, the successful candidate will support passengers during irregular operations, coordinate accommodation and ground transport solutions, manage passenger communications and deliver seamless airport assistance services to VIP customers across arrivals, departures and connections. What Success Looks Like • Passengers receive timely, accurate and empathetic support during operational disruptions., • Operational incidents are managed efficiently with minimal impact on the customer experience., • Accommodation, transportation and passenger welfare services are coordinated accurately and effectively., • VIP passengers receive a seamless, discreet and personalised airport experience., • Customer satisfaction standards are consistently achieved during both routine and high-pressure operational situations., • All services, passenger movements and incident activities are accurately documented and reported., • Company policies, operational procedures and regulatory requirements are fully adhered to. Core Responsibilities Operational Disruption Management • Manage passenger assistance during operational disruptions including cancellations, diversions, overbookings and missed connections., • Provide passengers with alternative travel arrangements and rebooking solutions., • Communicate clear, accurate and up-to-date information regarding available options and service updates., • Coordinate accommodation, ground transportation and other welfare services as required., • Support passengers at CMAC assistance desks and operational locations, ensuring a professional customer experience., • Apply relevant company policies and passenger rights regulations, including EC261/2004 where applicable., • Maintain high standards of customer care in fast-paced and high-pressure environments., • Record passenger allocations for accommodation and transport services, ensuring complete traceability., • Prepare reports relating to passenger assistance, accommodation, transportation and operational incidents to support internal validation and potential claims management. VIP Passenger Assistance • Provide personalised meet-and-greet services for VIP passengers across arrivals, departures and transit connections., • Welcome passengers upon arrival and accompany them throughout their airport journey., • Assist with check-in, baggage services, Fast Track access, immigration, customs and security processes., • Escort passengers to VIP lounges, boarding gates, transfer vehicles or connection points., • Monitor flight schedules and proactively manage operational changes that may impact service delivery., • Coordinate with drivers, transport providers, airport stakeholders and service partners to ensure seamless transitions., • Support passengers during aircraft arrivals, departures and flight connections., • Manage premium service elements such as lounge access, porter services, private transfers and associated hospitality services., • Anticipate and respond proactively to passenger needs while maintaining discretion and professionalism. Service Delivery & Communication • Deliver exceptional levels of customer service aligned with CMAC values and client expectations., • Resolve service issues and operational challenges quickly and effectively., • Maintain clear and professional communication with passengers, clients, airport stakeholders and internal teams., • Ensure all service activity, incidents and outcomes are accurately documented., • Prepare detailed reports highlighting service performance, incidents and operational outcomes., • Support continuous improvement by identifying opportunities to enhance passenger experience and operational efficiency. About You You are a customer-focused professional who thrives in a fast-paced airport or operational environment. You remain calm under pressure, communicate confidently with a wide range of stakeholders and take pride in delivering outstanding customer experiences. You are highly organised, proactive and solution-oriented, with the ability to balance operational priorities while maintaining a personalised and professional approach when supporting passengers. Your Expertise Essential Skills & Competencies • Exceptional customer service and communication skills., • Strong problem-solving and decision-making ability., • Ability to remain calm and professional in high-pressure situations., • Excellent organisational skills and attention to detail., • Strong interpersonal skills with the ability to build rapport quickly., • Ability to manage sensitive situations with discretion and professionalism., • Effective teamworking and stakeholder coordination skills., • Strong administrative and reporting capability., • Ability to prioritise competing demands in a dynamic operational environment. Desirable Experience • Previous experience in aviation, airport operations, passenger services, hospitality or travel., • Experience supporting passengers during operational disruptions., • Experience delivering premium or VIP customer service., • Knowledge of passenger rights regulations, including EC261/2004., • Experience coordinating transport, accommodation or welfare services., • Additional language skills would be advantageous. About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees. We actively encourage Continuous Professional Development and would expect the successful candidate to ensure they are keeping updated with new theory and legislation, attend any necessary in-service training and participate in a program of CPD where required.

About the Role The Operational Disruption Assistance Agent is responsible for delivering exceptional customer support to passengers affected by operational disruptions while also providing premium VIP assistance services within the airport environment. The role combines operational disruption management, passenger welfare coordination and high-touch VIP customer service to ensure passengers receive professional, efficient and personalised assistance throughout their journey. Acting as the face of CMAC on-site, the successful candidate will support passengers during irregular operations, coordinate accommodation and ground transport solutions, manage passenger communications and deliver seamless airport assistance services to VIP customers across arrivals, departures and connections. What Success Looks Like • Passengers receive timely, accurate and empathetic support during operational disruptions., • Operational incidents are managed efficiently with minimal impact on the customer experience., • Accommodation, transportation and passenger welfare services are coordinated accurately and effectively., • VIP passengers receive a seamless, discreet and personalised airport experience., • Customer satisfaction standards are consistently achieved during both routine and high-pressure operational situations., • All services, passenger movements and incident activities are accurately documented and reported., • Company policies, operational procedures and regulatory requirements are fully adhered to. Core Responsibilities Operational Disruption Management • Manage passenger assistance during operational disruptions including cancellations, diversions, overbookings and missed connections., • Provide passengers with alternative travel arrangements and rebooking solutions., • Communicate clear, accurate and up-to-date information regarding available options and service updates., • Coordinate accommodation, ground transportation and other welfare services as required., • Support passengers at CMAC assistance desks and operational locations, ensuring a professional customer experience., • Apply relevant company policies and passenger rights regulations, including EC261/2004 where applicable., • Maintain high standards of customer care in fast-paced and high-pressure environments., • Record passenger allocations for accommodation and transport services, ensuring complete traceability., • Prepare reports relating to passenger assistance, accommodation, transportation and operational incidents to support internal validation and potential claims management. VIP Passenger Assistance • Provide personalised meet-and-greet services for VIP passengers across arrivals, departures and transit connections., • Welcome passengers upon arrival and accompany them throughout their airport journey., • Assist with check-in, baggage services, Fast Track access, immigration, customs and security processes., • Escort passengers to VIP lounges, boarding gates, transfer vehicles or connection points., • Monitor flight schedules and proactively manage operational changes that may impact service delivery., • Coordinate with drivers, transport providers, airport stakeholders and service partners to ensure seamless transitions., • Support passengers during aircraft arrivals, departures and flight connections., • Manage premium service elements such as lounge access, porter services, private transfers and associated hospitality services., • Anticipate and respond proactively to passenger needs while maintaining discretion and professionalism. Service Delivery & Communication • Deliver exceptional levels of customer service aligned with CMAC values and client expectations., • Resolve service issues and operational challenges quickly and effectively., • Maintain clear and professional communication with passengers, clients, airport stakeholders and internal teams., • Ensure all service activity, incidents and outcomes are accurately documented., • Prepare detailed reports highlighting service performance, incidents and operational outcomes., • Support continuous improvement by identifying opportunities to enhance passenger experience and operational efficiency. About You You are a customer-focused professional who thrives in a fast-paced airport or operational environment. You remain calm under pressure, communicate confidently with a wide range of stakeholders and take pride in delivering outstanding customer experiences. You are highly organised, proactive and solution-oriented, with the ability to balance operational priorities while maintaining a personalised and professional approach when supporting passengers. Your Expertise Essential Skills & Competencies • Exceptional customer service and communication skills., • Strong problem-solving and decision-making ability., • Ability to remain calm and professional in high-pressure situations., • Excellent organisational skills and attention to detail., • Strong interpersonal skills with the ability to build rapport quickly., • Ability to manage sensitive situations with discretion and professionalism., • Effective teamworking and stakeholder coordination skills., • Strong administrative and reporting capability., • Ability to prioritise competing demands in a dynamic operational environment. Desirable Experience • Previous experience in aviation, airport operations, passenger services, hospitality or travel., • Experience supporting passengers during operational disruptions., • Experience delivering premium or VIP customer service., • Knowledge of passenger rights regulations, including EC261/2004., • Experience coordinating transport, accommodation or welfare services., • Additional language skills would be advantageous. About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees. We actively encourage Continuous Professional Development and would expect the successful candidate to ensure they are keeping updated with new theory and legislation, attend any necessary in-service training and participate in a program of CPD where required.

About the RoleSiga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.The Operational Disruption Assistance Agent is responsible for delivering exceptional customer support to passengers affected by operational disruptions while also providing premium VIP assistance services within the airport environment.The role combines operational disruption management, passenger welfare coordination and high-touch VIP customer service to ensure passengers receive professional, efficient and personalised assistance throughout their journey.Acting as the face of CMAC on-site, the successful candidate will support passengers during irregular operations, coordinate accommodation and ground transport solutions, manage passenger communications and deliver seamless airport assistance services to VIP customers across arrivals, departures and connections.What Success Looks LikePassengers receive timely, accurate and empathetic support during operational disruptions.Operational incidents are managed efficiently with minimal impact on the customer experience.Accommodation, transportation and passenger welfare services are coordinated accurately and effectively.VIP passengers receive a seamless, discreet and personalised airport experience.Customer satisfaction standards are consistently achieved during both routine and high-pressure operational situations.All services, passenger movements and incident activities are accurately documented and reported.Company policies, operational procedures and regulatory requirements are fully adhered to.Core ResponsibilitiesOperational Disruption ManagementManage passenger assistance during operational disruptions including cancellations, diversions, overbookings and missed connections.Provide passengers with alternative travel arrangements and rebooking solutions.Communicate clear, accurate and up-to-date information regarding available options and service updates.Coordinate accommodation, ground transportation and other welfare services as required.Support passengers at CMAC assistance desks and operational locations, ensuring a professional customer experience.Apply relevant company policies and passenger rights regulations, including EC261/2004 where applicable.Maintain high standards of customer care in fast-paced and high-pressure environments.Record passenger allocations for accommodation and transport services, ensuring complete traceability.Prepare reports relating to passenger assistance, accommodation, transportation and operational incidents to support internal validation and potential claims management.VIP Passenger AssistanceProvide personalised meet-and-greet services for VIP passengers across arrivals, departures and transit connections.Welcome passengers upon arrival and accompany them throughout their airport journey.Assist with check-in, baggage services, Fast Track access, immigration, customs and security processes.Escort passengers to VIP lounges, boarding gates, transfer vehicles or connection points.Monitor flight schedules and proactively manage operational changes that may impact service delivery.Coordinate with drivers, transport providers, airport stakeholders and service partners to ensure seamless transitions.Support passengers during aircraft arrivals, departures and flight connections.Manage premium service elements such as lounge access, porter services, private transfers and associated hospitality services.Anticipate and respond proactively to passenger needs while maintaining discretion and professionalism.Service Delivery & CommunicationDeliver exceptional levels of customer service aligned with CMAC values and client expectations.Resolve service issues and operational challenges quickly and effectively.Maintain clear and professional communication with passengers, clients, airport stakeholders and internal teams.Ensure all service activity, incidents and outcomes are accurately documented.Prepare detailed reports highlighting service performance, incidents and operational outcomes.Support continuous improvement by identifying opportunities to enhance passenger experience and operational efficiency.About YouYou are a customer-focused professional who thrives in a fast-paced airport or operational environment. You remain calm under pressure, communicate confidently with a wide range of stakeholders and take pride in delivering outstanding customer experiences.You are highly organised, proactive and solution-oriented, with the ability to balance operational priorities while maintaining a personalised and professional approach when supporting passengers.Your ExpertiseEssential Skills & CompetenciesExceptional customer service and communication skills.Strong problem-solving and decision-making ability.Ability to remain calm and professional in high-pressure situations.Excellent organisational skills and attention to detail.Strong interpersonal skills with the ability to build rapport quickly.Ability to manage sensitive situations with discretion and professionalism.Effective teamworking and stakeholder coordination skills.Strong administrative and reporting capability.Ability to prioritise competing demands in a dynamic operational environment.Desirable ExperiencePrevious experience in aviation, airport operations, passenger services, hospitality or travel.Experience supporting passengers during operational disruptions.Experience delivering premium or VIP customer service.Knowledge of passenger rights regulations, including EC261/2004.Experience coordinating transport, accommodation or welfare services.Additional language skills would be advantageous.About UsCMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365.Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond.Our portfolio of specialist brands include, .Uk, and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations.Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company.At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here.CMAC Group actively promotes equality, diversity and inclusion (EDI).EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation.We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected.We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive.CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees. xhfqzwm We actively encourage Continuous Professional Development and would expect the successful candidate to ensure they are keeping updated with new theory and legislation, attend any necessary in-service training and participate in a program of CPD where required.

Exoticca in Barcelona seeks a Customer Support Agent to assist travelers before, during, and after trips. You will handle calls, chats, and emails, providing destination details, visa guidance, and booking changes. The role requires strong English skills and a passion for travel in a fast-growing team.Ideal candidates have 2+ years in customer service or contact centers, and a background in hospitality or travel is a plus. Offices are in Barcelona with team events and travel discounts.#J-18808-Ljbffr

About The Role La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. Also known as a "Pre Sales Engineer", "Sales Consultant" or “Technical Sales” the Solutions Engineer is responsible for presenting product offerings and architecture in the best light to partners, prospects and customers, to evoke confidence in Enghouse´s technology solution, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value. You will have the opportunity to work on exciting Enghouse Interactive technologies such as Omnichannel solutions, Predictive Outbound, Contact Center as a Services (CCaaS), Artificial Intelligence, Conversational AI, Agent Assist, Quality Management, Voice of the Customer Insights, Speech Analytics and Video throughout the sales cycle in partnership with our sales teams. Come join our global Solution Engineering team in Spain and work with a talented group of solution engineers supporting customer in their digital transformation journey with the Enghouse Interactive solutions in partnership with many companies around the globe and particularly in Spain. The role is hybrid and can be based in Barcelona or Madrid. Key Responsibilities • Drive revenue through efficient support of the sales process, • Provide technical presentations, demonstrations & documentation both to executive-level and working-level client audiences, • Understand and communicate solution at both a technical and business level, • Coordinate sales support resources needed to facilitate closure of business, • Maintain comprehensive knowledge of current and future product and service offering, • Identify product improvements via industry trends, customer feedback and issues seen in the sales process to be shared with Product Management and Engineering, • Work cohesively with other members of the selling ecosystem on marketing, strategy, sales technique and process improvement, • Assist account executives in development of proposals and RFI / RFP responses, • Organize communications between teams and external vendors to develop solutions Skills & Experience • Five years’ experience or equivalent skills and knowledge as Solutions engineer on technology companies and SaaS solutions., • Broad knowledge of Customer Experience and Contact Center related technologies: CCaaS, Omnichannel, Outbound dialers, Virtual Agents, WFO, Agent Assistance AI and others., • Knowledge of related infrastructure engineering such as SIP, SBC, Server virtualization (vmware), Kubernets, Networking, Microsoft Windows Server, Linux, Databases (SQL, PostGre)., • Familiarity with Cloud platforms (especially Microsoft Azure) and cloud application architecture., • Proficiency in Excel, Word and PowerPoint., • Software development skills is desirable, • Excellent communication skills: oral, written and listening and strong interpersonal skills, • Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success, • Ability to quickly assess the critical elements of a situation and decide appropriate action, • Strong presentation skills. xcskxlj Must possess ability to sell effectively in front of an audience, • Detail oriented, highly responsive and customer focused, • Fluent English and Spanish. Portuguese is a plus Educational Qualifications • Bachelor's degree in Computer Science, Software Engineering or equivalent work experience, • MBA is a plus Mobility Requirements • Client and sales representative related travel, • International travel may be required eventually #J-18808-Ljbffr

ph3Italian Speaking Customer Agent For FinTech /h3 pMercier Consultancy Group is actively seeking a motivated and client‑focused Italian speaking professional to join a dynamic team based on‑site in Athens, Greece. /p h3Key Responsibilities /h3 ul liDeliver professional, high‑quality customer support to Italian‑speaking clients via phone, email, and live chat within a fast‑paced FinTech environment. /li liAssist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services. /li liInvestigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution‑oriented manner, ensuring full customer satisfaction. /li liGuide users through digital financial tools, mobile banking features, and e‑payment solutions, providing clear and accurate information at every interaction. /li liAccurately document all customer interactions, case notes, and outcomes within the company's CRM system in compliance with FinTech industry standards and data protection regulations. /li liCollaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases. /li liStay continuously informed about the company's evolving suite of FinTech products, platform updates, and industry regulations to deliver expert‑level customer guidance. /li liIdentify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development. /li /ul h3Requirements /h3 ul liNative or fluent Italian language proficiency, both spoken and written. /li liA valid EU passport or the legal right to work and reside within the European Union. /li liInterest or prior experience within the FinTech, banking, digital payments, or financial services industry. /li liDemonstrated experience in customer service or a client‑facing role, preferably within a technology or financial services environment. /li liStrong written and verbal communication skills for explaining complex FinTech concepts clearly. /li liExcellent problem‑solving abilities, high attention to detail, and effective multitasking in a deadline‑driven environment. /li liProficiency in English at a working level for internal communication and training purposes. /li /ul h3Benefits /h3 ul liCompetitive monthly salary reflective of skills, experience, and industry demands. /li liMonthly performance bonus rewarding dedication, results, and outstanding customer service. /li liSecond and third salaries per year (13th and 14th salary) for enhanced financial security. /li liFully paid relocation package including return flight, airport transfer, and hotel accommodation. /li liFully paid professional training tailored specifically to the FinTech industry. /li liComprehensive health insurance coverage. /li liStructured career development pathway within a globally recognised organisation. /li liCollaborative, inclusive, and multicultural team environment. /li liAdditional rewards and benefits tailored to support professional and personal life. /li /ul /p #J-18808-Ljbffr

pJoin to apply for the strongClient Engagement Specialist /strong role at strongDow Jones /strong /pp1 day ago Be among the first 25 applicants /ppJoin to apply for the strongClient Engagement Specialist /strong role at strongDow Jones /strong /ppGet AI-powered advice on this job and more exclusive features. /ppUnder general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.brYou will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.brSuccess will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the EMEA Retention Director.brstrongYou Willbr/strongRetentionbrulliOwn the retention strategy for assigned Strategic accounts in France by building and executing a renewal plan /liliProvide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround /liliEnsure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports /liliOversee the renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year /liliSupport new sales into existing accounts to ensure maximum customer ROI with DJbr/li /ulCustomer KnowledgebrulliKnow your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs /liliUnderstand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. /liliServe as a client conduit internally for feedback and competitive intelligence to DJ Product, Content Marketing.br/li /ulLead GenerationbrulliIdentify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.br/li /ulstrongPreferred Skillsbr/strongulliMin 2-4 years of experience in client engagement, customer success or account management /liliProficient in French and at least one more European language /liliExceptional written and verbal communication skills /liliProven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment /liliExcellent project management and organizational skills with a keen attention to detail /liliProficient in Microsoft Office suite Google Drive /liliKnowledge of Salesforce Tableau desirablebr/li /ulstrongOur Benefitsbr/strongulliComprehensive Healthcare Plans /liliPaid Time Off /liliRetirement Plans /liliComprehensive Insurance Plans /liliLifestyle programs Wellness Resources /liliEducation Benefits /liliFamily Care Benefits Caregiving Supportbr/li /ul\brReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.brBusiness Area: Dow Jones - Business IntelligencebrJob Category: SalesbrstrongUnion Statusbr/strongNon-Union / A clear and likely internal candidatebrSince 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.brThis longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.brReq ID: 47809br/ph3Seniority level /h3ullih3Seniority level /h3Not Applicable /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Other /lilih3Industries /h3Online Audio and Video Media /li /ulpReferrals increase your chances of interviewing at Dow Jones by 2x /ph3Sign in to set job alerts for “Client Specialist” roles. /h3h3Paid Customer service, administration and assistant in a leisure organisation in Barcelona /h3h3Tablet Hotels / Travel Specialist Agent for the Italian Market /h3pBarcelona, Catalonia, Spain 10 months ago /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

ph3Overview /h3pVia is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic candidates for a strongCustomer Support Agent /strong fluent in German to join our dynamic Via TaaS team. In this role, you will experience the dynamics of the mobility industry first-hand and learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany. /ph3What you’ll be doing /h3ullistrongKeep things running smoothly /strong by offering first-line support through phone, email, and digital channels as needed. /lilistrongAim for /strong first contact resolution to handle customer queries quickly and effectively; escalate when necessary following company and client guidelines. /lilistrongKeep customer records updated /strong with reasons for contact, solutions provided, and other relevant information to support customers and maintain service quality. /lilistrongFoster positive interactions /strong in all communications, ensuring customers feel understood and supported. /lilistrongProvide efficient and productive support /strong to meet agreed service levels (SLA) and contact centre KPIs. /lilistrongParticipate in training and briefings /strong (internal and external) to gain expertise and understand client and contact centre requirements. /lilistrongFollow all applicable policies and regulations /strong, including client policies, EU legal frameworks, and local government regulations. /lilistrongOffer feedback and insights /strong on areas that may lead to a poor customer experience. /lilistrongEmbody the values /strong of the client and CPM, ensuring these are reflected in your daily work. /li /ulh3Requirements /h3pstrongWhat skills experience you'll bring to us? /strong /pullistrongGerman skills /strong: Fluent in German (C2), both written and spoken. /lilistrongEnglish Communication /strong: Comfortable working with an international team; able to communicate in English as well. /lilistrongCustomer-First Mindset /strong: Passion for helping people and solving problems, over the phone or by email. /lilistrongTech-Savvy /strong: Comfortable with MS Office and quick to learn new tools. /lilistrongOrganised Motivated /strong: Able to stay organized and deliver quality service even when busy. /lilistrongEligibility /strong: Eligible to work in Spain. /li /ulh3Benefits /h3pstrongWhat do we offer? /strong /pullistrongStarting Date: /strong September/October 2025. /lilistrongSalary: /strong 23.000€ gross per year. /lilistrongWorking hours: /strong Full Time (39 hours/week) with rotating schedule Monday - Sunday between 6 am and 3 pm, 5 days/week (rotating weekends, two weekends off per month guaranteed). /lilistrongFully Paid Training /strong: 4 days (full time, office-based). /lilistrong24 holiday days /strong per year fully. /lilistrongWork Model: /strong Hybrid working model. /lilistrongLocation: /strong Barcelona, Spain. /li /ulpstrongAdditional Benefits: /strong /pullistrongEmployee Assistance Program /strong – Free, confidential, impartial guidance and support. /liliOption to sign up for strongDiscounted Private Health Insurance /strong. /lilistrongReferral Program /strong – Refer a Friend and receive a referral bonus. /liliAccess to specialised strongLinkedIn training courses /strong. /lilistrongEmployee Benefits Club /strong – exclusive perks and rewards. /liliBest-in-class strongpeople engagement activities /strong and programs. /liliOngoing strongtraining and development /strong to cultivate a new and exciting career in a high-growth environment. /li /ulh3About us /h3pAt CPM, we believe in fostering a culture of care, curiosity, and achieving together. We are committed to creating an open workplace and ensuring equal opportunities for all, celebrating diversity in form, including gender, race, religion, disabilities, and sexual orientation. /pp#WeCare #WeAreCurious #WeAchieveTogether /ph3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliCustomer Service /liliTelecommunications /li /ulpCPM International Contact Centre is an equal opportunity employer. Referrals increase your chances of interviewing at CPM International Contact Centre by 2x. /p /p #J-18808-Ljbffr

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Intro We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you’ve come to the right place. About the Role We are seeking a Strategic Builder - a senior technical advisor and lifecycle owner who leads customers through the full Agentforce value journey, from initial use case identification through to active consumption and expansion. Strategic Builders operate by embedding with customers to define AI strategy, architect agentic solutions, and drive measurable business outcomes. As a trusted partner, you will bridge customer’s strategic ambition with Salesforce’s AI and data capabilities, orchestrating pod delivery and ensuring deployments translate into sustained, scalable value. You will also serve as a critical product feedback loop, bringing field insights directly back to the Salesforce Engineering and Product teams. Key Responsibilities Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure AI Strategy & Architecture: Define the customer’s Agentic AI strategy and roadmap. Architect end-to-end solutions spanning Agentforce, Data Cloud, and enterprise systems. Lead design workshops, agent design sessions, and jobs-to-be-done analysis and responsible AI governance. Define end-to-end AI and platform solution strategies aligned to customer outcomes Deployment Oversight: Drive deployment strategy and oversee pod execution end-to-end. Set guardrails, governance frameworks, and quality standards across the full engagement lifecycle Adoption & Consumption: Own adoption, consumption, and expansion metrics post-deployment. Proactively identify blockers to consumption and develop strategies to drive measurable value realization Pod Leadership: Orchestrate the Builder pod, partnering closely with Technical Builders to align strategy and execution. Define scope, entry/exit criteria, and success metrics for each engagement AI-Powered Development: You’ll be developing real customer solutions with the best-in-class suite of leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes, to accelerate development. Executive Stakeholder Management: Serve as the primary customer-facing contact, building trust‑based relationships with C‑suite executives and key stakeholders. Present strategic proposals and outcomes that demonstrate measurable impact Organisational Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce’s Agentforce platform roadmap Required Qualifications Bachelors Degree in Computer Science or related. 6+ years experience in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud technology Demonstrated understanding of the Salesforce platform and ecosystem, including Agentforce and Data Cloud Proficiency in one or more programming languages: Python, JavaScript, Java, or Apex Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices Exceptional communication and stakeholder management skills — ability to engage C‑suite executives and translate complex technical concepts into business value Entrepreneurial mindset — comfortable operating in unstructured environments with a strong bias for action and outcomes Ability to travel 25% of the time to customer sites Preferred Experience Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing) Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare) Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, etc. Background in change management, organisational design, or enterprise transformation Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xcskxlj The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr

ph3What is Exoticca? /h3 pExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to 'creating life milestones.' We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. /p pWe are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. /p h3What is our proposal? /h3 pAs B2B Travel Agent, you are the first point of contact for travel advisors seeking support during the booking process. Your main responsibility is to assist with product-related inquiries, offer personalized travel solutions, and help convert quotes into confirmed bookings. You will ensure a seamless and professional experience for our partners, representing the brand with product knowledge, empathy, and commercial drive. /p h3What will you do? /h3 ul liSupport travel advisors with inquiries about products, prices, availability, and booking policies. /li liRecommend tailored travel solutions and promote relevant upsell opportunities. /li liProvide clear, accurate, and timely information during calls and written interactions. /li liManage real-time booking issues and coordinate with internal teams if needed. /li liStay up to date with travel products, seasonal offers, and company guidelines. /li liUse sales techniques (upselling, cross-selling) to maximize revenue where appropriate. /li liEnsure proper documentation and use of internal systems (e.g., Amadeus, CRM). /li liCollaborate with other internal squads for smooth handovers. /li /ul h3Qualifications /h3 ul liFluent in English and Spanish (spoken and written). /li liStrong communication and problem-solving skills. /li liCustomer‑oriented mindset and proactive attitude. /li liPrevious experience in sales, travel industry, customer service, or a related field is required. /li liKnowledge of GDS systems (preferably Amadeus) is desirable. /li libStarting hour between 18:00-20:00h (Monday to Sunday). /b /li /ul h3Education /h3 ul liBachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential. /li /ul h3Benefits /h3 ul liCompetitive compensation package in line with job responsibilities and experience. /li liAdditionally, we propose the use of flexible compensation management for diet, transportation, private health insurance. /li liOffices in Barcelona city. /li liTravel packages at reduced prices! /li liUnlimited coffee, team lunches, English/Spanish lesson, bi‑annual company parties, afterworks. /li liReferral bonus if you bring people as talented as you. /li liAnd last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization! /li /ul pJoin Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale. /p pExoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law. /p p#LI-Hybrid /p /p #J-18808-Ljbffr

HaddockAt haddock we’re building the first Point of Control (POC) SaaS for restaurants in Europe, the central place where restaurateurs run their entire business.Last month we launched the world’s first AI Agent for restaurants, and it’s already reshaping how operators work day to day.We are the market leader in Spain, and our vision is to expand across Europe and define the future of restaurant operations.Over the last 12 months we’ve doubled ARPU, significantly reduced churn, and increased NDR and now we’re ready to operate at a different scale.About the role 💼As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform.Responsibilities👉Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution.👉Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations.👉Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers.👉Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success.👉Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations.Skills & Experience👉 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company.👉Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions.👉Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience.👉Proficiency in CRM tools and digital platforms for customer management and data analysis.👉Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate.You’ll stand out if you bring ⚡️👉 Previous experience working at a fast-paced startup👉 Previous experience working in a SaaS product👉 Experience working in the HORECA sectorBenefits for our team 👪💸 Competitive salaryof 25k€-35k€gross/year OTE👉Flexible working hours + remote days when needed.👉Coffee and weekly fruit.👉Playflow for flexible payroll.👉Urban Sports membership.👉Alan private health insurance (partially covered).How we work👉3-4 days on-site in Barcelona.👉Fast-paced, customer-obsessed, high-ownership culture.Our Process 🫱🏻🫲🏼1️⃣ Initial fit call (15–30 min)2️⃣ Interview with the Hiring Manager + two CX team members (1 hour) 🗣3️⃣Culture Fit interview with Founders (1 hour) 🤝⏰ The full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent and respectful communication.Our goal is to have this position filled during Q1 2026.💡 Pro tip: If in the first call you don’t know what haddock is, you'll be instantly disqualified 😉#J-18808-Ljbffr

A travel agency in Barcelona is seeking a detail-oriented Customer Service Travel Agent passionate about creating unforgettable travel experiences. ¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato. In this role, you will assist clients with vacation planning, providing exceptional service throughout the process. Ideal candidates will possess strong communication skills, be organized, and have a passion for travel. This position offers growth potential and the chance to be part of a supportive team culture. xcskxlj #J-18808-Ljbffr Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

ppbQuantion /b is a Business Digital Transformation services company founded in 2015 and part of the bAstek Group /b group operating in more than b25 countries /b with over b10,000 employees /b worldwide. /p pOur team is specialized in application development, UX/UI, and digital business transformation, focused on building innovative solutions that drive measurable business results. /p pWe combine our teams in cutting‑edge technologies and digital deep experiences with the innovation ecosystem, to ensure that we can provide the best solution to face business challenges, from its concept to its implementation. /p pWe are looking for a bGenesys Cloud Developer. /b /p h3Key Responsibilities /h3 h3Solution Development Configuration /h3 ul liDevelop and enhance Live Chat, Web Messaging, Social Messaging, and Digital Customer Service capabilities /li liDevelop and deploy Agentic AI solutions within Cognigy Live Chat flows, enabling intelligent automation, contextual decision‑making, and efficient customer support journeys /li liBuild and maintain Architect flows supporting digital customer interactions /li liSupport the deployment and release of new digital capabilities into production environments /li /ul h3Integration Automation /h3 ul liDevelop and maintain integrations between Genesys Cloud and enterprise systems such as Cognigy.AI, PAX CRM, customer data platforms, authentication services, and Lufthansa Ground backend applications /li liUtilize Genesys Cloud APIs, Data Actions, Web Services, and event‑driven integrations /li liSupport workflow automation initiatives that improve customer and agent experiences /li liCollaborate with integration teams to ensure reliable and secure system connectivity /li liTroubleshoot and resolve integration‑related issues /li /ul h3Customer Experience Optimization /h3 ul liWork closely with Product Owners and Business Analysts to translate business requirements into technical solutions /li liSupport the continuous improvement of digital customer journeys and servicing experiences /li liAnalyze customer interaction flows and identify opportunities for optimization /li liSupport experimentation, proof‑of‑concepts, and innovation initiatives /li /ul h3Operational Support Quality /h3 ul liPerform root cause analysis and issue resolution for production incidents /li liSupport testing activities, including system integration testing user acceptance testing /li liEnsure solutions are developed according to best practices, security requirements, and platform standards /li liMaintain technical documentation, solution designs, and configuration records /li /ul h3Agile Delivery /h3 ul liParticipate in sprint planning, backlog refinement, stand‑ups, retrospectives, and release activities /li /ul h3Required Skills Experience (Must‑have) /h3 ul liExperience developing and configuring solutions within Genesys Cloud CX /li liStrong understanding of Genesys Cloud Digital Engagement capabilities /li liStrong knowledge of integrating Cognigy with Genesys Cloud to deliver seamless customer and agent experiences /li liExperience configuring Messaging, Live Chat, Digital Routing, and Architect flows /li liExperience with Genesys Cloud APIs, Data Actions, Web Services, and integration frameworks /li liUnderstanding of customer service and contact center operations /li liExperience troubleshooting complex customer interaction and routing scenarios /liliFamiliarity with REST APIs, JSON, authentication mechanisms, and integration patterns /li liStrong analytical and problem‑solving skills /li liExcellent communication and stakeholder collaboration abilities /li /ul h3Our offering: /h3 pYou will grow professionally in a company in constant development and evolution. /p pYou will benefit from a personalized follow‑up of your professional projects as close as possible to your ambitions. /p pYou will make a real contribution to the company's development in real time. /p pYou will enjoy 23 days of vacation. /p pYou will join our team: diverse, multicultural and constantly growing. /p pYou will have days full of good energy and good atmosphere. /p /p #J-18808-Ljbffr

About Us:INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.Job DescriptionWe are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for:Customer Service:Respond promptly and professionally to customer questions through chat (Intercom).Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform.Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.Collaboration:Work closely with other members of the support team to share knowledge and best practices.Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.Participate in team meetings and training sessions to stay updated on new features, tools, and processes.Process Improvement:Identify recurring customer issues and suggest improvements to enhance the support process.Contribute to the development and updating of support documentation and resources.Provide feedback to the Support Team Lead on potential improvements to tools and workflows.Ideally you’ll have:Education and Experience:Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.Familiarity with Intercom or similar customer support tools (e.G., Zendesk).Skills and Competencies:Excellent written and verbal communication skills.Strong problem-solving abilities and attention to detail.Ability to manage multiple inquiries simultaneously in a fast-paced environment.High level of empathy and customer-centric mindset.Languages:Fluency in English. German, French OR Spanish is also a plus.What’s in it for you:We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands.Competitive Salary: A highly attractive compensation package.Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. xhfqzwm Join us in delivering exceptional support to our Infinni platform users!

Experience the power of a game-changing career Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech. What you will do in this role • Handle calls through CRM agent portal, • Create quotations and orders via SAP system, • Expedite and communicate expected delivery times to customers, • Offer basic product advice to individual customer needs (at least catalogue knowledge), • Provide first level technical assistance to help customers identify their requirements for products and services Concentrix is a great match if you: • Have a proficient or bilingual level of Dutch and French + advanced English, • Are minimum a high school graduate, • Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance, • Are customer oriented, have excellent communication skills and have a commercial attitude and awareness, • Have a business mindset will help you engage better with your contacts What’s in it for you • Full time 39 hours/week permanent contract: Monday to Friday from 08:00 to 17.00, • Great office location in Barcelona, • Friends hunting (referral) bonus, • Full paid training about the company and the project you will be working on, • Career development program and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xcskxlj All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. #J-18808-Ljbffr

About The Job A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes. Responsible for orchestrating the successful execution of the entire Allianz OEs Iberolatam strategic IT portfolio. As the Head of the Transformation Office, you will be the driving force behind our most critical change initiatives, ensuring that strategic projects deliver their intended business value on time and on budget in close collaboration with the Head of Engineering and IT delivery and the Head of Architecture. In this key transformation moment for the organization, you will work directly with senior leadership to harmonize project governance, optimize our IT landscape, and steer the ambitious evolution of our technological capabilities. Thus, bringing Business and IT closer as one Allianz operating globally and fully integrated locally. What You Do Manage the comprehensive IT project portfolio in close collaboration with Allianz OEs Iberolatam, ensuring absolute alignment with strategic business objectives. Provide transparent and data-driven oversight of the global project portfolio. Ensure alignment with Allianz Technology's global strategic objectives via leveraging global best practices and resources to enhance local project execution and delivery. Personally endorse, lead and ensure the successful execution of high-stakes, transversal strategic projects such as NextGen, BMP, SOM, and Cloudification, delivering significant value to Allianz OEs Iberolatam. Develop and implement sophisticated decommissioning strategies (Bebauungsplan) to modernize the IT landscape, reduce legacy system dependencies, and optimize Total Cost of Ownership. Oversee operational finance (FinOps/Cost Office) to ensure rigorous cost management and resource allocation on a day-to-day basis and support the yearly Planning Dialog exercises. Establish and implement robust project steering standards across Allianz OEs Iberolatam, aligning with group best practices. Ensure rigorous governance is applied to all initiatives, monitoring progress and proactively mitigating risks. Deliver successful on-time, on-budget completion of 100% of the strategic project portfolio (NextGen, BMP, SOM, Cloudification). Achieve a significant, measurable reduction in IT landscape adoption and ensure full adherence to the new Project Steering Standards across all projects within the first year. Demonstrate positive ROI and value realization for all completed strategic initiatives, earning a high satisfaction rating from key Allianz OEs Iberolatam stakeholders regarding portfolio transparency and project execution. What You Bring 15+ years of experience in IT transformation, corporate strategy, or large-scale program management, with a proven track record in executive leadership roles. A master's degree or equivalent is required. Deep expertise in IT portfolio management and strategic planning, with the ability to translate complex business goals into actionable, technology-driven initiatives. Demonstrated experience with IT finance, including FinOps, budgeting for large portfolios, and executing cost optimization and application rationalization strategies. Charismatic change agent with exceptional decision-making skills and the ability to drive complex initiatives forward in a challenging environment. Excellent communication and influencing skills, capable of building strong relationships and ensuring alignment with stakeholders at the most senior levels of the organization. Familiarity with AI technologies and GenAI platforms is a strong advantage. What We Offer A hybrid work model that balances in-person collaboration and remote working, allowing up to 25 days per year of work from abroad. A compensation and benefits package that includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location). Career development and digital learning programs, international career mobility, lifelong learning for employees worldwide, and an environment that fosters innovation, delivery, and empowerment. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) to support work–life balance and help employees return from career breaks. About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries, Allianz Technology runs, optimizes, transforms, and innovates the infrastructure, applications and services alongside Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from large-scale IT infrastructure projects that span data centres, networks and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Commitment to Integrity, Fairness & Inclusion Allianz Group is one of the most trusted insurance and asset management companies in the world. We care for our employees, their ambitions, dreams and challenges, creating an environment where everyone feels empowered and has the confidence to explore, grow and shape a better future for our customers and the world. We have a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal‑opportunity employer and welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristic protected under local laws. To Recruitment Agencies Allianz Technology has an in‑house recruitment team that sources candidates directly. We do not accept unsolicited resumes from agencies or search firm recruiters. When we work with recruitment agencies, the engagement is formalized by a contract, and fees are only paid when a contract is in place. xbhjioe Without a contract, we will not accept invoices on unsolicited resumes, even if the candidate is ultimately employed by Allianz. #J-18808-Ljbffr

Apply Experience the power of a game - changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this roleAs a Customer Representative on our team, you will:- Take incoming contacts (via telephone and email) and solve users' demands- Log call details onto call management systems and provide response and resolution within SLA- Maintain service and product knowledge and expertise associated with applications specific to individual clients- Understand the customer profile and maintain appropriate communication in relation to it- Ensure contractual SLA is maintained- Act as a Brand Ambassador for the company and their productsYour qualifications Concentrix is a great match if you:- Are proficient or bilingual in Spanish and Catalan and have advanced in English- Good disposition to work in a customer service environment. As well as teamwork skills.- Customer care skills - ability to listen to and understand the customers' need.- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.- Initiative and availability to receive trainings and adaptation skills.- Proven expertise in client services regarding fashion or boutique experience.- Interest and passion for fashion as well as knowledge of the latest fashion trends.- Proven expertise in E-commerce client service (after purchase)- Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way.- Proven expertise in Payment Method platforms- Knowledge in CRM software.What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:- Full-time 39 hours/week fixed term contract: Monday to Friday from 11:00 to 20:00- Salary 19.623.94 euros gross/year + up to 1.200 euros gross/year in bonus- Central location in Barcelona- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses, and language classesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1743670 Apply

Thanks to our growth, we are looking for a Client Relations Agent to join the amazing Dils Lucas Fox team in BarcelonaObtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.Dils is an international real estate group operating across Italy, the Netherlands, Portugal, Spain and France, driving sector transformation through innovation and digitalisation. With more than 700 professionals and offices in Milan (headquarters), Amsterdam, Lisbon, Barcelona, Paris and several other European cities, the group supports corporates, investors and private clients across the Office, Retail, Logistics, Hospitality, Living and Residential sectors.Building on more than 50 years of heritage in Italy, Dils rebranded in 2021 and has since expanded into the Netherlands (2023), Portugal (2024), Spain (2025) and France (2026), identifying Germany, Poland and the UK as its next strategic growth markets. The group’s integrated model is underpinned by an in-house Transformation Team dedicated to technology, innovation and research, alongside a structured social responsibility approach focused on creating long-term value in the communities where it operates.In Spain, Dils operates under the brand Dils Lucas Fox for the Residential & Living sector, reflecting its deep local expertise in luxury real estate. For other sectors such as Hospitality, Offices, Retail, Logistics, and Capital Markets, the company continues to operate as Dils, fully leveraging the strength and capabilities of the international Dils network.This dual-brand approach allows teams to combine specialized local knowledge in Residential & Living with the global reach and resources of Dils across multiple sectors. Backed by scale, capital, and a long-term vision, Dils Lucas Fox is entering a phase of accelerated growth, expanding its teams and offering exposure to multiple markets and sectors across Europe.Join Dils Lucas Fox to shape the future of luxury Living & Residential in Spain!This is your chance to join a dynamic, digital-first team with limitless growth potential. Become a key player in our growth. Join us as we shape the future of luxury real estate!Your RoleRespond to inbound inquiries from national and international clients through phone, email, and digital channels.Prequalify leads by understanding their property needs and preferences.Reactivate client accounts, identifying opportunities to reconnect and provide tailored property recommendations.Collaborate closely with our sales agents to ensure smooth handoffs and a seamless client experience.Maintain accurate records of client interactions in our CRM system.Stay updated on our property portfolio and market trends to effectively guide clients.What We’re Looking ForCustomer Service Experience: Previous experience in inbound sales, customer service, or client relations is a plus.Language Skills: Fluency in Spanish and English is essential; additional languages, like French or others, are highly valued.Communication Skills: Exceptional written and verbal communication, with a friendly and professional demeanor.Sales Mindset: A proactive, goal-oriented attitude with a desire to excel in a sales-driven environment.Adaptability: Thrives in a fast-paced, dynamic setting.Team Spirit: Collaborative and eager to contribute to the success of the team.What We OfferJob Security: Full-time permanent contract (40 hours/week).Competitive Compensation: Fixed salary with a performance-based bonus structure.Time Off: 23 vacation days per year plus 2 additional personal days.Personal Development: Weekly language classes during working hours (fully covered).Perks: Access to a benefits platform with discounts on gyms, travel, fashion, and more.Training: Comprehensive onboarding and ongoing development programs.Work Environment: Join a modern, international team that values collaboration and excellence.Be part of one of Spain’s leading luxury real estate agencies, where your career growth is supported, and your success is celebrated. If you’re ready to take your sales skills to the next level and thrive in a fast-growing, international environment, we’d love to hear from you!Apply Today and start your journey with Lucas Fox by DilsAt Lucas Fox, A Dils Company, we celebrate DIVERSITY in all its forms and are committed to fostering an inclusive, equitable, and welcoming workplace.We value the unique perspectives that people bring through their different backgrounds, cultures, genders, ages, abilities, and experiences — because we believe that diversity drives creativity, innovation, and excellence. xhfqzwm We encourage applications from all qualified individuals, regardless of gender, sexual orientation, age, nationality, ethnic origin, religion, or disability.