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  • Manager on Duty - Hotel Arts Barcelona
    Manager on Duty - Hotel Arts Barcelona
    hace 1 día
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
  • CAMARERO/A SALA POR 20H - 30H RECONOCIDO GRUPO GASTRONOMICO
    CAMARERO/A SALA POR 20H - 30H RECONOCIDO GRUPO GASTRONOMICO
    hace 2 días
    €1100–€1500 mensual
    Jornada parcial
    Barcelona

    buscamos incorporar a su equipo un/a Camarero/as de Sala 30h y 20h. El local ofrece una experiencia gastronómica especializada en cocina mediterránea y coctelería de calidad, ideal para quienes valoran el servicio al cliente en un entorno dinámico. Requisitos: • Experiencia mínima de 2 años trabajando como camarero/a en restaurantes., • Disponibilidad inmediata., • Flexibilidad horaria para trabajar en turnos mixtos fines de semana, noche entre semana., • Experiencia en manejo de bandeja, gestión de rangos de mesas y uso de comanderos electrónicos., • Se valorará residir cerca del hotel o contar con medio de transporte propio (vehículo, bicicleta o patinete)., • Nivel avanzado de español e inglés (imprescindible para realizar entrevistas en ambos idiomas)., • Documentación en regla: permiso de trabajo en España y número de seguridad social (imprescindible para candidatos extranjeros). Condiciones: • Contrato a tiempo parcial entre 30h y 20h, • Salario competitivo 30h semanales 1100 € netos. 20h semanales 750 netos aprox., • Turnos partidos: de 12:00 a 16:00 y de 20:00 a 00:00. Turnos seguidos: Comidas o cenas., • Recargo por nocturnidad a partir de las 22:00., • Propinas adicionales: estimadas en 100 € al mes aprox, • Dos días de descanso consecutivos y rotativos por semana. Beneficios adicionales: • Seguro médico gratuito., • Auxilio de guardería para hijos pequeños., • Posibilidad de adelanto de salario a través de la app Paint Flow., • 20 % de descuento en todos los restaurantes del grupo en España., • Salario flexible según categoría y valía profesional, • Incorporación inmediata.

    ¡Incorporación inmediata!
    Inscripción fácil
  • CONTABLE-FINANCIERO (INC. INMEDIATA)
    CONTABLE-FINANCIERO (INC. INMEDIATA)
    hace 2 días
    €33000–€35000 anual
    Jornada completa
    Barcelona

    Desde KeyJob Consulting buscamos un/a Contable - Financiero con experiencia para incorporarse a una empresa en Barcelona. Funciones principales: • Supervisión y gestión del ciclo contable completo de la empresa., • Elaboración y análisis de estados financieros, balances y cuentas de resultados., • Cierres contables mensuales, trimestrales y anuales., • Control y seguimiento de la contabilidad general y analítica., • Conciliaciones bancarias y revisión de cuentas contables., • Elaboración, seguimiento y control de presupuestos (Budget) y Forecast., • Análisis de desviaciones presupuestarias, rentabilidad y costes, proponiendo acciones correctivas., • Elaboración de informes financieros y cuadros de mando (KPI) para la Dirección., • Control de tesorería, previsiones de cobros y pagos y gestión del flujo de caja (Cash Flow)., • Gestión y presentación de impuestos (IVA, Intrastat, modelos tributarios, etc.) en coordinación con asesoría o de forma interna., • Apoyo en auditorías internas y externas, facilitando la documentación requerida., • Optimización y mejora de procesos financieros, contables y de control interno., • Coordinación con los departamentos de Compras, Ventas, Operaciones y Dirección para garantizar la fiabilidad de la información financiera., • Participación en la implantación y mejora de procedimientos, ERP y herramientas de reporting financiero. Requisitos: • Formación en Contabilidad, Finanzas, ADE o similar., • Experiencia mínima de 5 años en un puesto similar., • Dominio de SAP y Excel avanzado., • Conocimientos sólidos de contabilidad y fiscalidad., • Persona organizada, analítica y con capacidad de trabajo autónomo. Se ofrece: • Incorporación estable directa con empresa., • Jornada completa en el horario de lunes a viernes de 08:30h a 17:30h, • Salario según experiencia aportada., • Trabajo 100% presencial.

    ¡Incorporación inmediata!
    Inscripción fácil
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