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  • Hostess (Seasonal) - Kimpton Vividora Barcelona
    Hostess (Seasonal) - Kimpton Vividora Barcelona
    11 days ago
    Full-time
    Barcelona

    What's the job? As the friendly face of our Food & Beverage outlets, you'll also be a helpful host, a local expert, and a proud brand ambassador. You'll report to the Food & Beverage Manager. Your day-to-day • Greet and warmly welcome all guests upon arrival, ensuring a positive first impression., • Escort guests to their assigned tables and provide clear explanations of service options when needed., • Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace., • Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices., • Verify that dining areas are properly set and ready before each service., • Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service., • Handle phone calls and guest inquiries in a professional and courteous manner., • Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction., • Assist with buffet setup, station organization, and other pre-opening tasks as needed., • Promptly communicate last call times for breakfast or specific services., • Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift., • Organize and file signed tickets, credit card receipts, and voids correctly., • Encourage guests to leave feedback through platforms like TripAdvisor or The Fork., • Monitor table turnover and guest needs, maintaining attention to detail and guest preferences. What we need from you • 1+ years' experience working with in hotel/restaurant., • Must be fluent in local language and English, additional languages will be highly valuable., • Outstanding communication skills, • Excellent organizational and multitasking skills, • Ability to interact with multiple types of people What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service., • Meals whilst on duty., • Private health insurance discount

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  • Manager, Technical Standards and Fleet Documentation
    Manager, Technical Standards and Fleet Documentation
    11 days ago
    Full-time
    Barcelona

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Manager, Technical Standards and Fleet Documentation reporting to the Senior Director, Asset Management. This is a land-based position that will work onsite in Weybridge, England. Position Summary: Responsible for managing and maintaining the company's comprehensive technical library and documentation center, overseeing the centralized repository of technical manuals, drawings, and specifications for the entire fleet of 70+ vessels, while managing and further developing the technical office operational procedures and ensuring standardization of working procedures across the fleet and shoreside technical operations. Key Responsibilities: Technical Documentation Management • Establish and maintain a comprehensive physical and digital technical library system., • Organize, catalog, and ensure easy accessibility of all technical documentation., • Implement and maintain document control procedures and version management., • Coordinate regular audits of library contents for accuracy and completeness., • Support technical department with documentation retrieval and research., • Manage relationships with classification societies, vendors, and technical service providers. Fleet Documentation Management • Establish and maintain the centralized repository for all vessel-specific documentation including:, • Technical manuals (operation, maintenance, safety)., • Technical drawings (as-built, modifications, schematics)., • Spare parts catalogs and specifications., • Ensure timely updates of documentation following vessel modifications or regulatory changes., • Coordinate with Ship Managers, Vessel Superintendents, Chief Engineers, and Staff Captains for documentation requirements., • Coordinate technical correspondence and information flow between vessels and shore. Compliance and Regulatory Management • Ensure all technical documentation meets flag state, port state, and classification society requirements., • Maintain vessel certificates matrix and expiry tracking system., • Support audit preparations (internal, external, class, flag state)., • Monitor regulatory changes affecting documentation requirements. Procedures and Standardization • Develop, maintain, and improve technical office and working procedures., • Ensure compliance with company management system requirements., • Implement best practices for document management and technical processes., • Develop and conduct training on documentation systems and procedures for relevant personnel. Information Systems & Digital Transformation • Oversee transition to digital documentation systems where applicable., • Manage technical database and document management software., • Ensure data backup and recovery procedures are in place., • Coordinate with the IT department for system improvements and integrations. Quality Assurance and Performance Metrics • Establish KPIs for documentation accuracy, completeness, and accessibility., • Implement quality control checks for critical documentation., • Monitor compliance rates for documentation procedures. Qualifications: Education • Bachelor's degree in Maritime Studies, Information Management, Engineering, or a related field. Requirements • Knowledge of ISM, ISPS, MLC, and MARPOL documentation requirements., • Understanding of classification society rules (DNV, ABS, LR, etc.)., • Familiarity with planned maintenance systems (AMOS). Experience • 5+ years of experience in technical documentation management, preferably in the maritime industry., • Professional certification in document/information management (preferred)., • Sea-going experience as an engineer or deck officer., • Experience with specific document management systems. Technical Skills • Strong understanding of ship technical systems and documentation requirements., • Proficiency in document management systems and MS Office suite., • Excellent organizational and attention to detail skills., • Strong communication skills for interaction with technical teams and vessel crews. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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