Information Technology Support Engineer
3 days ago
Majadahonda
We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role. 📍 Work Mode: On-Site 📅 Employment Type: B2B/ Freelance Contract 📌 Location: Majadahonda, Spain 💼 Job Responsibilities: • Provide Level 1 desktop support for hardware, software, and network-related issues, • Troubleshoot Windows OS, MS Office, Outlook, and standard business applications, • Install, configure, and maintain desktops, laptops, and peripheral devices, • Support printers, scanners, and other end-user equipment, • Handle password resets and basic Active Directory tasks, • Configure email accounts and assist with VPN connectivity, • Log, track, and update incidents in the ticketing system, • Escalate complex technical issues to Level 2/Level 3 teams, • Ensure timely resolution in line with SLA requirements 🛠️ Required Skills & Experience: • 1–3 years of experience in Desktop Support / IT Support, • Strong knowledge of Windows 10/11 environment, • Basic understanding of networking concepts (IP, DNS, DHCP), • Experience with Active Directory and user account management, • Good troubleshooting and problem-solving skills, • Strong communication and customer service skills, • Ability to work independently in an on-site environment