Front Office Supervisor
hace 14 horas
Valencia
Description At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced and guest-focused Front Office Supervisor to join us at OKU Ibiza, our five-star resort that redefines laid-back luxury on the island. This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand shaping modern hospitality through its laid-back luxury ethos. OKU Ibiza is a stunning retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that continues to set new standards in luxury hospitality. ABOUT OKU ‘OKU’ is derived from the Japanese spiritual and architectural concept that means ‘inner space’. OKU Hotels is a boutique collection of soulfully curated, laid-back luxury hotels, created for the modern traveler. Each property is designed around barefoot luxury, local connection, and slow living. OKU Hotels is headquartered in London, with current properties operating in Ibiza, Andalusia, and Kos, and a confirmed pipeline of hotels set to open in Turkey and the Maldives. OKU aims to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide over the next five years. RESPONSIBILITIES OF THE ROLE • As a key contributor to the OKU guest experience, you will embody our laid-back luxury ethos through leadership, professionalism, and exceptional front desk service., • Supervise and support the reception team to ensure seamless daily front office operations., • Lead by example, delivering warm, personalized, and efficient service during check-in and check-out procedures., • Monitor room allocations, guest profiles, and daily arrivals/departures to ensure operational accuracy and guest satisfaction., • Handle guest inquiries, complaints, and service recovery situations with confidence, discretion, and professionalism., • Coordinate closely with housekeeping, reservations, concierge, and other departments to ensure smooth communication and operational flow., • Assist in training, mentoring, and motivating front desk team members., • Ensure compliance with luxury service standards, operational procedures, and brand guidelines., • Support revenue optimization through upselling strategies and room upgrade initiatives., • Oversee cash handling, billing accuracy, and daily financial reconciliation when required., • Previous experience as a Reception Supervisor, Senior Receptionist, or Front Office Agent in a 4- or 5-star hotel., • Strong understanding of front office operations and guest service excellence., • Proven leadership and team coordination skills., • Excellent communication and interpersonal abilities., • Ability to work in a dynamic, fast-paced luxury environment., • Strong problem-solving and decision-making skills., • Familiarity with property management systems (PMS) and POS systems., • Guest-focused leadership mindset., • Professional, composed, and solution-oriented approach., • High level of responsibility and accountability., • Ability to remain calm under pressure., • Strong team player with motivational skills., • In-depth knowledge of front desk operations and luxury hospitality standards., • Understanding of room inventory management and revenue optimization strategies., • Experience with PMS systems and reporting tools., • Knowledge of billing procedures and financial reconciliation., • Awareness of security, emergency, and health & safety protocols. We offer a competitive salary and benefits package aligned with your experience, along with accommodation options available to support a seamless and rewarding journey as part of our team. In addition, you will benefit from: • Opportunities for growth and internal mobility within a rapidly expanding international lifestyle brand., • A collaborative, people-first culture that values initiative, creativity, and excellence., • Ongoing training and development opportunities., • Staff meals and team member privileges., • The opportunity to work in one of Ibiza’s most distinctive five-star resorts.
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