Concierge (F/M/X)
hace 15 horas
Jerez
ppFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. /ppSituated on the San Roque coast, in a unique and privileged enclave near Sotogrande, itfeaturesa luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. /ppGuests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. /ppSurrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. /ph3Job Description /h3pAt Fairmont La Hacienda, we are committed to providing exceptional luxury and service to our esteemed guests. As a Concierge, you will be the embodiment of elegance and hospitality, warmly welcoming guests, offering personalized assistance and providing thoughtful recommendations. Your role will be crucial in crafting unforgettable experiences, ensuring every detail of their stay is meticulously attended to. /ph3Responsibilities /h3pWelcome and greet guests with warmth and professionalism, using their names whenever possible. /ppOversee the daily operations of the concierge desk, including bell staff, scheduling, and workflow management, to ensure smooth and efficient service delivery following all Fairmont service standards, LQA and FORBES Standards. /ppCoordinate with bell attendant that guests' luggage reaches their room safely, personalizing the experience, and using the guest's name, also make sure it reaches the lobby from their room at the time of their departure. /ppCoordinates the activity of the bell desk team, communicating guest requests, luggage delivery or retrieval, buggy handling, etc. /ppOrganize bell attendant to perform parking and retrieval of vehicles for guests, supervise that they are following safety and quality standards, including proper recording of movements, and safeguarding of keys. /ppReceive from bell desk daily checks of cars in the parking lot, verified with security to prevent unauthorized vehicles from remaining on the premises. /ppMust have excellent product knowledge to provide accurate and friendly information about the hotel, its services, and local events. /ppMaintain updated knowledge of local attractions, dining options, entertainment, and transportation services to be able to provide accurate recommendations to guests. /ppHandle all guest inquiries, both hotel and non-hotel related. Coordinate with external vendors for services such as car rentals, local attractions, tour bookings, and special event planning. Also arrange, coordinate, and monitor transfers, travel tickets, tours, and attraction bookings, as well as onsite and offsite restaurant reservations. Always prioritizing onsite outlets and activities. /ppProvide personalized solutions to all guests' needs and requests, through detailed questions without invading their privacy, ensuring a memorable and exceptional experience. /ppProvide personalized services and amenities to guests, ensuring their privacy, security, and comfort throughout their stay. /ppBuild and maintain positive relationships with guests, anticipating their needs, exceeding their expectations, and fostering loyalty and repeat business through exceptional service. /ppDelivermail, messages, packages, and other items requested by guests. /ppHandle guests’ purchase requests outside of the hotel. /ppHandles the lost found requests from guests side, coordinating with Housekeeping in case of same day requests. In case of a request 24 hours from departure, check with the Lost Found Log. /ppMaintain communication channels with all hotel departments to ensure seamless guest service. /ppWork as a team with other departments to ensure a smooth experience for our guests. /ppAttend and conduct regular team meetings with front office departments and bell attendants. /ppParticipate in regular training with reception, guest relations, concierge, and guest services teams. /ppCoordinate with housekeeping for special cleaning requests, and engineering for room maintenance. /ppAddress any maintenance or repair needs promptly, informing the relevant departments and acting if necessary. /ppIn the absence of the guest relations team handle guest complaints and special requests promptly and professionally, ensuring guest satisfaction. /ppWhen necessary, escort guests to their room on foot or by golf cart when necessary, explaining the hotel facilities and promoting additional services (restaurants, spa, etc.). /ppIn the absence of Royal Service attend any incoming call to the hotel’s main line. /ppMake sure the lobby area, car, and pedestrian access areas are clean and organized. /ppMaintain a constant presence at the door desk during shift hours. /ppMonitor and manage office supplies and equipment. /ppComplete task checklists within established deadlines. /ph3Qualifications /h3pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: /ppStrong communication skills, both verbal and written in English. /ppStrong analytical skills and attention to detail. /ppPresents a professional and polished appearance. /ppEffectively deal with guests and other team members. /ppPossessing the trait of being organized and capable of multi-tasking. /ppAbility to complete work within given deadlines. /ppMaintain confidentiality of proprietary information and protect company assets. /ppStrong team player. /ppMaintain positive working relationships. /ppHighly organized, results-oriented, and able to work well under pressure. /ppPossess a creative mindset with a desire to learn and grow. /ppProficient in Microsoft Windows applications and Opera PMS. /ppFriendly, proactive, and professional attitude. /ph3Additional Information /h3pbWhat is in it for you: /b /pulliCompetitive Salary and Benefits /liliDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globe. /liliWe provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. /liliOpportunity to develop your talent and grow within your property and across the world! /li /ul /p #J-18808-Ljbffr