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  • Guest Experience Manager- Four Seasons Hotel Madrid
    Guest Experience Manager- Four Seasons Hotel Madrid
    hace 1 día
    Jornada completa
    Latina, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Reporting to the Front Office Manager, the Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. What you will do General As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel. Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests. Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings. Lead and deliver training sessions organized by PnC: Glitchology. Guest Experience Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure. Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay. Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities. Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Ensure Golden is kept updated with all guest preferences. Handle guest complaints and actively manage Glitches. Ensure guests are met on time, and negative experiences are offset prior to departure. Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. Complete Manager’s checklist daily Help and supervise the GEX team with the checklist when needed and assist, in the presence of heavy volume, in the areas of Front Office, Concierge and Guest Services. People Management Supervise the department's monthly expenses, ensure all finance procedures are correctly taken. Labor management: schedules, extra hours control etc. Conduct the monthly audit of supplier invoices, i.e. for flowers, L&F, etc. Control stock with the team, ordering supplies when needed through Birchstreet. Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion. Conduct interviews and staff hiring when needed. Assist with the on-boarding and training of new team members from interns to Asst. Managers Perform Annual reviews to the Asst. Managers as well as give feedback and guidance when needed. Assist the Asst. Managers with team annual reviews and communicating warnings, corrective actions and other feedback. Supervise team development and career aspirations Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement. Monitor Qualtrics seeking improvement. Reply to Google negative reviews, TripAdvisor reviews and Booking.com. Follow guidelines. Follow up with Global GEX projects and initiatives launched or driven by Corporate Team. Participate actively in other Global Guest Experience calls / meetings. What you bring Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish Minimum 1 year managing a medium- sized team Must have experience in Opera Strong leadership & organizational skills required Excellent communication and interpersonal abilities Foster creativity Problem-solving and conflict-resolution skills Skilled in active listening and providing constructive feedback to support team development. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Técnico/a de taller electrónico con certificado de discapacidad
    Técnico/a de taller electrónico con certificado de discapacidad
    hace 2 días
    €18500 anual
    Jornada completa
    Madrid

    Buscamos un/a Técnico/a de Taller Electrónico para unirse a una importante empresa consolidada en Alcorcón (Madrid). La persona seleccionada será responsable de la puesta a punto, reparación, reacondicionamiento y configuración IT de equipos, asegurando siempre los más altos estándares de calidad de la marca. Funciones principales: • Realizar la puesta a punto (PDI), incluyendo la configuración y el montaje de equipos nuevos., • Llevar a cabo el reacondicionamiento de equipos: desmontaje, limpieza y sustitución de componentes., • Diagnosticar averías a nivel avanzado en el entorno de taller., • Efectuar la configuración IT: instalación de firmware, configuración de red y testeo de software Ricoh., • Gestionar eficientemente los repuestos y elaborar reportes técnicos detallados., • Coordinar la entrega e instalación de equipos, ya sea mediante transporte propio o a través de agencia. Requisitos: • Certificado de discapacidad igual o superior al 33% o IPT, • Formación mínima de FP1 o FP2 en Electrónica, Electricidad o Informática., • Imprescindible carnet de conducir B., • Experiencia previa o conocimientos sólidos en montaje, reparación o configuración de equipos electrónicos., • Capacidad demostrada de organización, responsabilidad y trabajo en equipo. Condiciones: Horario: • Lunes a jueves: 8:00–14:00 y 15:30–17:30, • Viernes: 8:00–14:00, • Contrato estable en empresa consolidada.

    Sin experiencia
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  • Automotive Test Driver
    Automotive Test Driver
    hace 3 días
    €15–€20 por hora
    Jornada completa
    Móstoles

    Role Overview We are looking for experienced drivers with a background in automotive or Autonomous Vehicle (AV) projects to support vehicle testing operations in Spain. This role involves monitoring vehicle performance, following assigned routes, and documenting observations accurately. It requires precise execution of test procedures, adherence to strict safety standards, and active participation in data collection processes for advanced automotive systems. Key Responsibilities Safely operate and monitor autonomous vehicles Take control of the vehicle when required Follow routes, test plans, and shift schedules Observe road conditions and vehicle behavior Record incidents and provide clear reports Use smartphones, in-vehicle systems, and digital tools Maintain a safety-first and professional approach Requirements EU citizenship Valid driver’s license with a clean driving record Willingness and ability to travel to the United States for training (visa provided) Good command of English Willing to work rotating shifts (including evenings/weekends) Comfortable with long periods of driving and focus Basic digital skills (smartphones, Google Workspace, etc.) Strong attention to detail and safe driving habits Preferred Qualifications Experience in autonomous vehicle or advanced driver-assistance system testing Technical understanding of vehicle systems Experience working in structured, process-driven environments What We Offer Opportunity to contribute to advanced automotive projects Professional and structured working environment Paid 4-week training (travel & accommodation covered if in the U.S.) Stable, long-term opportunity Ongoing support and training

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