Especialista en operaciones
2 days ago
Tordera
Job Title: Global Transport Operations & Analytics Specialist Location: Headquarters, Spain (Tordera, Barcelona) Transport Operations & Analytics Specialist About the Role Massimo Dutti is looking for a highly analytical and detail-oriented Transport Operations & Analytics Specialist to oversee and optimize our global e-commerce logistics operations. Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management. Key Responsibilities Delivery Performance & Logistics Optimization • Monitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement., • Proactively analyze courier performance, recommending changes or adjustments to enhance service levels., • Analyze customer service inquiries related to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency., • Track monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers., • Configure lead times in various logistics systems to ensure accurate estimated delivery dates for customers., • Monitor and evaluate key logistics performance indicators (KPIs), including:, • On-time delivery rates by country and service type, • Stock availability & fulfillment rates, • Late shipments & delayed returns, • Lead cross-functional initiatives with internal teams (Operations, IT, Customer Service) to drive logistics improvements., • Identify and document best practices in transport operations within the industry and across the Inditex group., • Work closely with the IT department to lead and implement logistics technology projects that enhance operational efficiency., • Ensure cost control of the global courier network, aligning expenses with budget targets., • Support the implementation of new transport operations aligned with global expansion strategies., • Coordinate logistics process adaptations for new market entries, ensuring operational excellence. Key Qualifications • 8+ years of experience in transportation, logistics, or e-commerce operations., • Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields., • Specialized training in Supply Chain, International Trade, or E-Commerce is highly valued., • Advanced proficiency in English (Spanish is a must)., • Advanced proficiency Python., • Strong analytical and data-driven mindset, with experience handling large datasets and drawing actionable insights., • Excellent problem-solving skills, with the ability to anticipate operational challenges and implement proactive solutions., • Strong cross-functional collaboration skills, with experience coordinating with corporate and external partners., • Ability to work independently, with a proactive approach to continuous improvement., • Passion for fashion and digital commerce.
