€21700–€23700 anual
Jornada completa
Sant Martí, Barcelona
Join our team as a Dutch-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs. Main Tasks: - Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions. - Log contact details and resolve issues within established service level agreements. - Stay informed about products and services to provide accurate customer support. - Escalate significant issues to a Mentor as needed. - Follow all established project processes and procedures. - Support team members during absences and participate actively in team meetings. - Engage in additional tasks to sustain service performance and customer satisfaction. Requirements: - Native-level Dutch proficiency and fluent English. - Minimum of 1 year in customer service; automotive experience preferred. - Experience with electric vehicles is advantageous. - Familiarity with IT platforms and applications, including Windows and MS Office. - Strong listening and problem-solving skills to meet customer needs. - Ability to manage and resolve calls independently or escalate as necessary. - Commitment of at least 6 months to the role is required.
