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About the job Company Description SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms, of which 36 are suites, exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails. Job Description Manage and oversee SPA & Wellness operations Ensure that the spa operates cost effectively and efficiently. Implement inventory control procedures to ensure that adequate stock levels are maintained. Develop budgets and short to long range strategic planning for the operation of the spa. Develop the spa's standard operating procedures and policies. Work with the Sales & Marketing team regarding all aspects of spa promotions. Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques. Understands the impact of department operations on the overall financial goals and objectives of the property and manages to meet or exceed budgeted goals. Sets a positive example in customer relations. Interacts with customers to obtain feedback on product quality and service levels. Addresses customer problems and complaints. Motivates employees to provide excellent customer service. Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement. Strives to improve service performance. Maintains a close relationship with the teams, always listening to identify and address employee issues or concerns and escalate them to the Director of Spa. Drives the continuous training program so that employees receive adequate training to successfully perform their jobs. Ensures compliance with operating policies and procedures. Qualifications Bachelors Degree in Business and or Hospitality Management Two years experience in a same role in a 5 star spa with a multicultural team or 5 years as SPA Manager Advanced level of English and Spanish. Office package management. Excellent writing, administration and customer service skills. Additional Information Attractive incentive plan. Important discounts on Hotel services. Discounts in Accor group hotels and collaborating companies. Department: Spa The company Avant-garde & Stylish SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

About the job What will you be doing? Support customer check-in and check-out processes, ensuring that service standards are met. Support in the management of reservations, invoicing, documentation and cash control and closing. Assist guests regarding the hotel facilities in an informative, helpful and friendly manner while maintaining a professional posture and demeanour at all times. Answering telephone calls and emails Be fully knowledgeable of the services the hotel offers and ensure that you are informed of all changes and new developments. Be familiar with all the daily events and activities in and around the hotel. Consistently provide a professional, warm and friendly service. 500€/month Shared Accomoddation out of hotel • Shared Accommodation. • Financial Support for Studies: 500 euros gross per month. • Meal: one daily meal in our cafeteria during working hours. • Free Parking. • Student Development Plan. Department: Reception About you Would you like to join our team as a trainee? This is a great opportunity to be part of a 5* Resort in Sotogrande and develop your skills. Providing friendly, sincere and personalised service is one of the ways our colleagues turn moments into memories for our guests at SO/ Sotogrande. We are looking for an intern to assist our Front Office department. Minimum requirements Driver's License. Own vehicle. Relevant Educational Background. Establish an Agreement with the School or University. English Knowledge: Advanced level of English. Additional knowledge of Spanish will be positively valued. Language required: English. Spanish is a plus The company SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity and a healthy and contemporary lifestyle together. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.