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  • Manager on Duty - Hotel Arts Barcelona
    Manager on Duty - Hotel Arts Barcelona
    il y a 29 minutes
    Temps plein
    Eixample, Barcelona

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system. Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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  • Assistant Director of Welcome - W Barcelona
    Assistant Director of Welcome - W Barcelona
    il y a 2 jours
    Temps plein
    Eixample, Barcelona

    JOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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  • Segundo/a Responsable de Recepcion
    Segundo/a Responsable de Recepcion
    il y a 5 jours
    €26500–€28500 par an
    Temps plein
    L'Eixample, Barcelona

    En Hotel Negresco Princess, ubicado en el centro de Barcelona, buscamos incorporar un/a 2.º Jefe/a de Recepción a nuestro equipo. Buscamos una persona con capacidad de liderazgo, orientación al cliente y habilidades organizativas, que contribuya a garantizar la excelencia en el servicio y el buen funcionamiento del departamento. Principales funciones • Coordinar y supervisar las operaciones diarias del departamento de Recepción., • Asumir las funciones del Front Office Manager durante su ausencia., • Supervisar, apoyar y orientar al equipo de recepcionistas., • Garantizar una atención al cliente excelente, gestionando solicitudes, incidencias y reclamaciones., • Supervisar los procesos de check-in, check-out, facturación y cobros., • Coordinarse con el resto de departamentos para asegurar una operativa eficiente., • Velar por el cumplimiento de los estándares de calidad, medioambiente y sostenibilidad del hotel., • Realizar el seguimiento de incidencias y no conformidades, proponiendo acciones de mejora. Requisitos • Formación en Turismo, Dirección Hotelera, Gestión de Alojamientos o similar., • Experiencia mínima de 2 años en un puesto similar., • Nivel alto de castellano, catalán e inglés. Se valorarán otros idiomas., • Se valorará conocimientos de sistema de gestión hotelera ACI HOTEL., • Capacidad de liderazgo, organización y resolución de problemas., • Persona proactiva, empática, flexible y con orientación al cliente y al trabajo en equipo. ¿Qué buscamos? Una persona comprometida con la excelencia en el servicio, capaz de liderar equipos, adaptarse a un entorno dinámico y contribuir activamente a la mejora continua del departamento. En Princess Hotels & Resorts consideramos que el equipo humano es una de las claves fundamentales del éxito de la compañía. Contamos con programas de bienestar y practicas saludables para nuestro staff, dentro del programa Princess&Me 360 mediante el cual se ofrecen clases gratuitas de yoga, participación en eventos deportivos y solidarios, acciones de voluntariado, etc. y con programas de RSC donde trabajamos todos aquellos aspectos que pueden tener un impacto positivo en la sostenibilidad de nuestro entorno y de nuestra ciudad.

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  • Reservations Department Internship
    Reservations Department Internship
    il y a 2 jours
    Temps plein
    Eixample, Barcelona

    SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! We are looking for a Reservations intern to join SLS Barcelona . Reporting to the Reservations Manager , you will be responsible for assisting guests with their reservations, providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey. Key responsibilities: Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures. Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience. Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles. Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies. Identify discrepancies or errors in rate mapping, room mapping, offers, and distribution channels, promptly escalating them to the Revenue Manager to ensure timely resolution. Monitor and follow up on potentially fraudulent reservations that may impact revenue performance. Manage no-shows and non-guaranteed reservations to maximize inventory utilization. Ensure all distribution channels effectively support the hotel's commercial strategy while maintaining rate parity. Maintain effective communication with key departments, including Sales, Front Office, Concierge, Finance, and any other relevant stakeholders. Drive upselling opportunities in line with established guidelines to enhance guest satisfaction and maximize revenue.

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  • Recepcionista en restaurante
    Recepcionista en restaurante
    il y a 7 jours
    Temps plein
    Ciutat Vella, Barcelona

    ¿Disfrutas hablando con la gente? ¿Te agrada el papel de anfitrión? ¿Eres fan de la comunicación no verbal y lo mucho que explica? ¿Sabes que tal vez eres la persona idónea para ser recepcionista en Maná 75? ¡Este puesto es para ti si despiertas el deseo de repetir la visita de nuestros clientes y los fidelizas! Si eres de esas personas que consigue la felicidad de nuestros comensales, ¡aquí está tu lugar: te queremos en nuestro equipo! ¿Quieres saber cómo abordamos el papel esencial de recepcionista? Todas las áreas son clave en Maná 75 pero la primera impresión, al teléfono y en persona, es fundamental. Por eso nos esmeramos dando siempre una atención y un trato al cliente de la mayor calidad. Eso significa recibir, atender, dirigir al lugar adecuado en el tiempo preciso. Y también estar pendiente de todas las visitas que acuden a Maná 75, cualquiera que sea su tipología (comensales, turistas, curiosos, periodistas, vecinos del barrio). La recepción es uno de las “salas de mando” de nuestra nave, por eso nos esmeramos respondiendo al teléfono de forma elegante, rápida y efectiva, tanto para efectuar reservas como atender dudas de clientes potenciales y/o gestionar cualquier tipo de llamada. Y,naturalmente, participando de forma activa en la operativa de sala bajo el mando del jefe de sala. Como ves, te proponemos un trabajo dinámico, creativo y con un horizonte de posibilidades profesionales. Si has trabajado ya cara al público o si te ilusiona hacerlo. Te animamos a formar parte del rostro y la voz de nuestro proyecto. Requisitos : • Titulación mínima: Bachillerato, Grado Media de Hostelería, Estudios relacionados con trato y atención al cliente, • Experiencia demostrable de al menos 1 año en puesto similar, • Mínima experiencia en restauración (puestos básicos y funcionamiento), • Nivel nativo o avanzado de español, catalán e inglés (se valorarán otros idiomas), • Don de gentes y habilidades comunicativas, • Experiencia atención al cliente, • Herramientas Ofimáticas (dominio Office avanzado, se valorará conocimiento de Cover manager), • Capacidad alta de trabajo y de coordinación para trabajar en equipo, • Persona ordenada, proactiva y resolutiva Funciones: • Recibir llamadas telefónicas y registrar las reservas en Cover manager, • Atender a los clientes in situ (en la recepción del restaurante), por teléfono o por email, • Recibir, acomodar y despedir a los clientes de forma amable y profesional, • Atender las quejas, reclamaciones y sugerencias de los clientes en sala, • Hacer cobros de las mesas, • Hacer feedbacks diarios, • Hacer estadísticas diarias / semanales, • Participar en las reuniones de coordinación, • Atender a los clientes en zona de la responsabilidad asignada ( estar atentos a servicio de bebidas, remonte de las mesas, mantener zona limpia) Se ofrece: • Contrato indefinido (ordinario/fijo-discontinuo), • Incorporación inmediata, • Buen ambiente laboral, • Estabilidad laboral y profesional, • Formación y promoción interna, • Horarios seguidos

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  • House Manager - Hesperia Apartments Sant Joan
    House Manager - Hesperia Apartments Sant Joan
    il y a 2 jours
    Temps plein
    Sant Joan Despí

    ¡TE ESTAMOS BUSCANDO! En Hesperia World, transformamos la forma de vivir la hospitalidad. Somos un grupo líder en el sector hotelero con presencia nacional e internacional, gestionando experiencias únicas en hoteles urbanos, vacacionales y resorts. Si buscas un entorno donde la innovación, la excelencia y el talento son protagonistas, este es tu lugar. Únete a nosotros y forma parte de una compañía en constante evolución. Buscamos un/a HOUSE MANAGER para nuestro APARTAMENTOS HESPERIA BARCELONA SANT JOAN ubicado en Sant Joan Despí, Barcelona. ¿Qué harás en tu día a día? · Gestión de las tareas diarias · Tramitación y gestión de incidencias de clientes · Asistencia y resolución de dudas al equipo · Apoyo al departamento de recepción y pisos · Reporte al director del hotel ¿Qué necesitas para el puesto? 2 años de experiencia en gestión de apartamentos y/o jefatura de recepción Experiencia en modelo de servicio y atención al cliente. Diplomatura en turismo Conocimientos de distribución y negocio hotelero. Labores departamento de recepción. Conocimiento específico de diversas herramientas informáticas (Microsoft Office…) Se valorará conocimientos de Opera Cloud Conocimiento de idiomas: castellano, catalán, inglés, francés (preferible) Dotes de comunicación y trato Rapidez de ejecución y solución de problemas Responsabilidad y proactividad Empatía Trabajo en equipo ¿Qué ofrecemos? •Incorporación a un entorno profesional y estable. •Contrato indefinido • Formación continua y desarrollo profesional • Buen ambiente de trabajo • Descuento en hoteles de la Compañía, así como una variedad de servicios y productos, entretenimiento y más. ¡Únete a APARTAMENTOS HESPERIA BARCELONA SANT JOAN ¡ ¡Te esperamos!

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  • Information Technology Coordinator
    Information Technology Coordinator
    il y a 15 jours
    Temps plein
    Sarrià-Sant Gervasi, Barcelona

    Information Technology Coordinator (Full time Temporary position) Oak House School has a school population of 1100+ students. The successful candidate should be able to cater for English as an additional language as many of our students speak English as a second or third language. Furthermore, the successful candidate must be open and willing to undertake professional training and have a reflective attitude, striving for excellence in all aspects of their practice. Qualifications: • Bachelor's degree in Computer Engineering, Telecommunications Engineering or similar. Experience: • Minimum of 3 to 5 years in management/coordination of IT systems or IT Manager roles (previous experience in the educational field or service/institutional sector will be positively valued). Essential: • Fluent in English and Spanish. Technical Knowledge: • Networking and Security: Network administration (Cisco, Ubiquiti, Fortinet, Aruba), VPNs, VLANs and security protocols., • Operating Systems and Servers: Administration of Windows Server, Linux, virtualized environments (VMware, Hyper-V) and cloud services (Azure, AWS)., • Educational Environments: Google Workspace for Education and/or Microsoft 365 administration domain., • Data Protection Knowledge: Application of the GDPR regulations in environments for the protection of minors. Key Competencies and Soft Skills: • Strategic Vision and Organization: Ability to prioritize tasks in dynamic environments and manage investment projects., • Pleasant and Emphatic Communication: Ability to translate technical concepts into an understandable language for teachers, students and the management team., • Problem Solving and Proactivity: Speed in the management of technical crises and ability to anticipate possible bankruptcies., • Teamwork and Leadership: Ease of collaborating with the pedagogical management and managing technical staff. Attitudes and Attributes • Flexible, adaptable, and positive, • Hard working and willing to do extra where required, • Strongly team-motivated, • Committed to open dialogue with colleagues, pupils, and parents, • Good communication skills, • Good time management Contract and benefits: • Full time, temporary contract, • Lunches provided free of charge Starting date: • At the end of January 2027 for 6 weeks with possibility to continue later in another period. Salary: • Competitive Salary Location: • Barcelona (Spain) Other relevant information: Oak House School is committed to the safeguarding and wellbeing of the students in our care and equal opportunities. All candidates and colleagues must share this commitment and will be subject to our safer recruitment, safeguarding and equal opportunities policies. • Applicants must supply a copy of penalty certificates of all the countries that they live and work the last 10 years., • and provide the names of at least 2 referees to cover the last 5 years employment at least. Oak House School Commitment to Diversity, Equity, Inclusion, and Belonging OHS is committed to strengthening our inclusive culture by developing, and retaining high-performing teammates regardless of gender, diversity, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. We hope that candidates who share our vision and principles and are interested in contributing to the continuous success of OHS will apply for this role.

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  • Connectivity Assistant Intern
    Connectivity Assistant Intern
    il y a 5 jours
    Temps plein
    Eixample, Barcelona

    VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment. Are you organized, versatile, and passionate about travel tech and hotel operations? Do you enjoy cross-functional communication and technical set-ups in a fast-paced environment? Join our Connectivity team to connect our hotel partners, channel managers, and internal teams to deliver seamless travel offers. 🚀 Your responsibilities Operational implementation of Connectivity Upstream preparation of connectivity offers upstream via Channel Managers (internal setup, partner communication, and pre-publication validation). Direct relations with hotel partners, Channel Manager teams, Sales, Digital Content & Projects departments. Connectivity control before and during the sale. Putting online and managing VeryChic Tonight content. Creation of extranets. Operational set up of Tour Operators. Checking the receipt of TO rates. Communication with TO partners to confirm rates. Creation of TO identifiers. Operational implementation of external services. Activation and implementation of external activities. Checking and monitoring their operation. 🧠 Your profile Native French speaker and professional proficiency in English. Spanish is a plus! Graduate or student in E-Tourism, Hospitality, Business, Digital, or related fields. Autonomous, highly organized, and rigorous with high attention to detail. Versatile team player with excellent interpersonal skills. Strong verbal and written communication abilities. Previous experience in the travel, hospitality, or luxury sectors is a plus. 🌟 What VeryChic offers you A modern, bright open-plan office ideally located in the Eixample district of Barcelona. Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. Exclusive discounts on our travel packages for you and your family. A young, dynamic, international, and supportive team. Monthly remuneration of €750 gross/month. 📩 Ready to connect extraordinary hotels with passionate travelers? Apply now to join VeryChic and board your next journey!

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  • Event Manager
    Event Manager
    il y a 29 jours
    €16000 par an
    Temps partiel
    Eixample, Barcelona

    Para grupo de restauración en Barcelona, compuesto por varios restaurantes con más de 20 años de trayectoria en el centro, buscamos un Event Manager para ayudarnos en la captación y gestión de las peticiones de grupos y eventos. Buscamos una persona con autonomía y talento comercial, y con habilidad para coordinar eventos y orientación absoluta al detalle y a la satisfacción del cliente. Funciones: • Captación de nuevas peticiones, • Gestión completa de las solicitudes de Grupos y Eventos recibidas, • Coordinación de las visitas de los clientes y presentación de las instalaciones Elaboración de las propuestas • Coordinación con los responsables de Sala y de Cocina del restaurante implicado, • Gestión de las cotizaciones siguiendo las políticas y el protocolo establecido, • Seguimiento de los depósitos, • Supervisión para mantener los estándares de calidad de cada servicio, • Seguimiento post- evento y fidelización de clientes, • Mantenimiento actualizado de la Base de Datos de cotizaciones (informativas/en opción/canceladas/confirmadas) Requisitos: • Experiencia mínima de 3-5 años en puesto similar en grupos de restauración o en hoteles, • Nivel nativo de catalán y castellano, y nivel profesional del inglés, • Dominio Microsoft Office, • Conocimiento del mercado y de los procesos operativos relacionados, • Para grupos de más de 80 comensales, asistencia in situ al evento (a valorar caso por caso), • Habilidades de comunicación, negociación y orientación al cliente Condiciones: • Teletrabajo (con presencia física una vez a la semana, para hacer seguimiento de las peticiones recibidas y necesidades de los eventos próximos), • Autonomía para gestionarse el horario de trabajo (buscamos resultados, no horas de presencia), • Sueldo bruto anual de 16.000 + comisión del total de la facturación de los eventos gestionados, • Contrato indefinido, • Jornada parcial y flexible Buscamos una persona dinámica y autónoma, enfocada a los resultados, que de respuesta ágil y rápida a las peticiones que se reciban. El trabajo no requiere estar físicamente cada día en las oficinas, sino que puede gestionarse en remoto; lo único que queremos es una respuesta rápida a las peticiones.

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  • HR Director - Barcelona
    HR Director - Barcelona
    il y a 6 jours
    Temps plein
    Eixample, Barcelona

    We are looking for a talented part-time People Director (50-60%) to join our dynamic team, at our Barcelona office. In this role, you will be exposed to an international group spanning various business units, where your ability to protect and nurture our culture and to excel at recruitment will be absolutely key to your success. RESPONSIBILITIES Strategic HR & business partnering Act as HR Business Partner for all companies in the group. Ensure HR monitoring and compliance. Be accountable for the OKRs process, together with our Chief of Staff. Run the annual employee survey and propose an annual HR plan based on the results. Own, monitor and act on the people dashboards to steer performance across destinations. Prepare the people slides for our board meetings. Culture, communication & engagement Be the guardian of our group's culture. Lead HR and internal communication projects (internal newsletters, AI trainings, Learning & Development, etc.). Organise and host our annual offsite for the Eterniti and Emerald Stay team. Talent acquisition & development Oversee recruitment and training. Participate in team members' onboardings and offboardings. Deliver individual training sessions (e.g. presentation or communication skills). Help managers develop their coaching and mentoring skills. Team management, entities & tools Manage two HR team members. Complete the HR integration with the Jewels (acquired companies). Handle key individual HR matters and HR situations that escalate. Be accountable for our HR tools: JazzHR and Skello. Depending on priorities as well as your bandwidth, skills and interest, you may be involved in other projects, in line with your qualifications. KEY INFORMATION Employment start: as soon as possible. Reporting to the CEO (Maxime Friess) and COO (Laurent Lacourt). Position based in Barcelona. Occasional travel across our entities and destinations, as needed Permanent contract (indefinite Spanish contract) Part-time position: 20 to 24 hours / week (i.e 50%-60%). Workdays will be Tuesdays and Wednesdays (at the office), plus another half-day or weekday to be confirmed (home office possible). The application journey has 5 key steps: Step 1: screening call for selected candidates. Step 2: case study. Step 3: video interview with our Chief People Officer and our HR Manager. Step 4: video interview with our COO. Step 5: video interview with our CEO. Step 6: references check.

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  • Project Manager de estudios de mercado
    Project Manager de estudios de mercado
    il y a 1 mois
    Temps plein
    Eixample, Barcelona

    Ubicación: Barcelona (Modalidad 100% presencial en nuestras oficinas) Incorporación: Inmediata. Descripción del puesto: • Elaboración de presupuestos según especificaciones del cliente., • Propuesta de metodología, muestra y target a partir del briefing del cliente., • Realización de briefings internos y externos para el correcto desarrollo del estudio., • Punto de contacto principal del cliente, gestionando la relación de forma continua durante todo el estudio., • Gestión y coordinación autónoma de proyectos, desde el briefing hasta la entrega, incluyendo control de presupuesto y calidad., • Elaboración y/o traducción de cuestionarios y otros materiales necesarios para el desarrollo de los estudios., • Análisis e interpretación de los datos estadísticos resultantes del estudio., • Coordinación de los distintos departamentos internos y externos involucrados en un proyecto, tanto en estudios cuantitativos como cualitativos., • Gestión simultánea de varios proyectos, cumpliendo plazos y presupuestos acordados. Requisitos mínimos: • Mínimo 3 años de experiencia en estudios de mercado (instituto o agencia o consultora)., • Grado en Sociología, Marketing, o similar (se valorará formación complementaria en investigación de mercados ITM)., • Nivel avanzado de inglés, tanto hablado como escrito., • Dominio avanzado de MS Office (Word, Excel, PowerPoint)., • Soltura con herramientas digitales de apoyo (productividad, diseño o automatización de tareas)., • Orientación al cliente, perfil resolutivo y excelentes habilidades organizativas para priorizar tareas y cumplir con los plazos de cada estudio.

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  • Hospitality Internship
    Hospitality Internship
    il y a 6 jours
    Temps plein
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

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