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  • Pizzaiolo - Florentine Madrid (Opening Spring 2026)
    Pizzaiolo - Florentine Madrid (Opening Spring 2026)
    2 days ago
    Full-time
    Centro, Madrid

    🚀 Madrid, are you ready? 🍝 ✨ Florentine is landing in the capital with a very special opening: a project where we've invested a huge amount of energy and passion. We're opening in the very heart of Madrid's Golden Mile (Serrano) with a concept designed to elevate the Italian dining experience and become a true reference point in the city. This is not just another opening. It's an ambitious, detail-driven project, created to make an impact from day one. A vibrant, elegant and dynamic space where experience, pace and talent come together. We're now looking for exceptional people to join the team from the very beginning and be part of what it means to launch a flagship venue in one of Madrid's most iconic locations. If you thrive on the buzz of an opening, love hospitality and want to grow alongside top industry professionals… Do you want to hear about it or are you ready to live it? 🚀 Madrid, ¿estás preparado? 🍝✨ Florentine llega a la capital con una apertura muy especial: un proyecto en el que hemos puesto muchísima energía y pasión. Aterrizamos en pleno corazón de la Milla de Oro de Madrid (Serrano) con un concepto pensado para elevar la experiencia de la gastronomía italiana y convertirse en un nuevo referente en la ciudad. Esta no es una apertura más. Es un proyecto ambicioso, cuidado al detalle y diseñado para dejar huella desde el primer día. Un espacio vibrante, elegante y dinámico donde la experiencia, el ritmo y el talento se unen. Ahora buscamos personas excepcionales para formar parte del equipo desde el inicio y vivir de primera mano lo que supone lanzar un proyecto flagship en una de las ubicaciones más icónicas de Madrid. Si te motiva la energía de una apertura, te apasiona la hostelería y quieres crecer rodeado de grandes profesionales… ¿Quieres que te lo cuenten o te animas a vivirlo? About us Florentine is an upscale casual dining restaurant brand born in Stockholm. Offering culinary experiences in a glamorous setting straight from the Italian movie scene. Our homemade Italian food and drinks are crafted with passion from carefully selected artisanal ingredients. The concept is part of Urban Italian Group (UIG) and we are a family of 500 amazing people that keeps growing, operating 14 restaurants across four brands and concepts: Florentine, Basta, Lola Maria, and Trattoria Giorgio's, serving over 4.000 guests daily. Sobre nosotros Florentine es una exclusiva marca de restaurantes de cocina informal nacida en Estocolmo. Ofrece experiencias culinarias en un entorno glamuroso sacado directamente de la escena cinematográfica italiana. Nuestra comida y bebida italiana casera se elaboran con pasión a partir de ingredientes artesanales cuidadosamente seleccionados. El concepto forma parte de Urban Italian Group (UIG) y somos una familia de 500 personas increíbles que sigue creciendo, operando 14 restaurantes bajo cuatro marcas y conceptos: Florentine, Basta, Lola Maria y Trattoria Giorgio's y sirviendo a más de 4.000 comensales cada día. Culture and values We value everyone within our team and are really grateful you are here. We believe each of us contributes to the well being of our ecosystem. This goes beyond just serving people, we take them in and truly look after them. Guests and team alike. Our core values: Passion, Trust, Entrepreneurship & Authenticity are guiding light in everything we do. Cultura y valores Valoramos a todos los miembros de nuestro equipo y estamos muy agradecidos de tenerlos a bordo. Creemos que cada uno de nosotros contribuye al bienestar de nuestro ecosistema. Esto va más allá de servir a la gente, la acogemos y la cuidamos de verdad. Tanto a los huéspedes como al equipo. Nuestros valores fundamentales: Pasión, Confianza, Emprendimiento y Autenticidad son la luz que guía todo lo que hacemos. About you and the role We are looking for a skilled and passionate Pizzaiolo with a strong background in high-quality, full-service kitchens. You are a detail-oriented professional who combines traditional pizza-making techniques with a hands-on presence at the oven and a strong commitment to consistency, speed and presentation. • Reporting to the Head Chef, Sous Chef, and Chef de Partie, you will be responsible for the daily pizza operations at Florentine Madrid, ensuring every pizza reflects the brand's identity, craftsmanship and high culinary standards., • You will manage the pizza section throughout service, oversee preparation and cooking standards, coordinate closely with the wider kitchen and front-of-house teams and contribute to smooth and efficient service flow. You will also support stock rotation, proper storage of ingredients and continuous improvement in quality, efficiency, and waste reduction., • You will be responsible for maintaining a clean and organized workstation, upholding the highest standards of food quality, hygiene, and safety and ensuring clear communication between the pizza station, kitchen and service teams at all times. Sobre ti y el puesto Buscamos un Pizzaiolo cualificado y apasionado con experiencia en cocinas de calidad y servicio completo. Eres un profesional orientado al detalle que combina las técnicas tradicionales de elaboración de pizza con una fuerte presencia operativa en el horno y un firme compromiso con la consistencia, la rapidez y la presentación. • Reportando al Jefe de Cocina, Sous Chef y Chef de Partie, serás responsable de las operaciones diarias de la partida de pizzas en Florentine Madrid garantizando que cada pizza refleje la identidad de la marca, su artesanía y sus altos estándares culinarios., • Gestionarás la sección de pizzas durante el servicio, supervisarás los estándares de preparación y cocción, coordinarás estrechamente con el resto del equipo de cocina y sala y contribuirás a un flujo de servicio fluido y eficiente. Además, apoyarás la rotación de stock, el correcto almacenamiento de ingredientes y la mejora continua en calidad, eficiencia y reducción de desperdicios., • Serás responsable de mantener tu estación de trabajo limpia y organizada, velar por los más altos estándares de calidad, higiene y seguridad alimentaria y garantizar una comunicación clara y constante entre la partida de pizzas, la cocina y el equipo de sala en todo momento. Our support and what to expect Our team is made up of incredibly talented colleagues who will make sure you feel warmly welcomed from day one. • Competitive salary, above the standard agreement, because we want you to feel truly valued., • Delicious team meals and refreshments during breaks, so you can enjoy every moment., • Exciting growth opportunities with regular performance reviews and salary evaluations., • Full-time onboarding, cross-training, and a personalized professional development plan., • Weekly schedules with 2 consecutive days off, because your time matters to us., • Our unforgettable annual gala and fun team nights out., • International travel and the possibility to work abroad, expanding your horizons., • Friends for life and a team you'll want to grow with and celebrate every achievement. Nuestro apoyo y qué esperar Nuestro equipo está formado de compañeros de increíble talento que se asegurarán que te sientas muy bien acogido desde el primer día. • Salario competitivo, por encima del convenio, porque queremos que te sientas realmente valorado/a., • Comidas proporcionadas por el restaurante durante tu descanso para que disfrutes cada momento., • Oportunidades de crecimiento emocionantes con revisiones periódicas de rendimiento y evaluaciones salariales., • Incorporación a jornada completa, formación cruzada y un plan de desarrollo profesional hecho a tu medida., • Rotas semanales con 2 días libres consecutivos, porque tu tiempo nos importa., • Nuestra inolvidable fiesta de gala anual y momentos especiales durante el año para compartir en equipo., • Viajes internacionales y posibilidad de trabajar en el extranjero para ampliar tus horizontes., • Amigos para toda la vida y un equipo con el que querrás crecer y celebrar cada logro. Trophy Cabinet 🎖️ • Diversity Prize, 2023 (51 different nationalities within our family)., • Cielo by Florentine voted No.1 restaurant in Marbella by Vogue Spain, 2025., • Top 10 most booked restaurants in Stockholm, 2023., • Best Sweden's Vegan Pizza, 2024., • Basta concept was awarded "Restaurant Concept of the Year in the Nordic countries 2025.", • Basta ranked among the Top 50 Artisan Pizza Chains in the World, 2025. Sala de trofeos 🎖️ • Premio a la diversidad, 2023 (51 nacionalidades diferentes dentro de nuestra familia)., • Cielo by Florentine votado como el restaurante Nº1 por Vogue España, 2025., • Top 10 en restaurantes con más reservas de Estocolmo, 2023., • Mejor pizza vegana de Suecia, 2024., • El concepto Basta fue premiado como "Concepto de Restaurante del Año en los países nórdicos 2025"., • Basta clasificada entre las 50 mejores cadenas de pizza artesanal del mundo, 2025

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  • Front Office Manager- Four Seasons Hotel Madrid
    Front Office Manager- Four Seasons Hotel Madrid
    4 days ago
    Full-time
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Four Seasons Hotel Madrid is currently seeking a Front Office Manager to join our team. Reporting to the Director of Rooms, the Front Office Manager provides strategic and operational leadership for Front Office, Guest Services, and Guest Experience. The role ensures service excellence, team development, and operational efficiency, consistently embodying Four Seasons culture and standards. What you will do Strategic Leadership Set the strategic and operational direction for Front Office, Guest Services, and Guest Experience in alignment with the Rooms Director, ensuring consistent execution of Four Seasons standards. Talent & Team Development Provide strong, inspirational leadership through coaching, feedback, development plans, succession planning and the creation of a robust internal talent pipeline. Recruitment & Performance Management Oversee hiring, onboarding, training, and performance evaluations for the Front Desk, Concierge, Guest Services, and Guest Experience teams. Quality & Performance Optimization Establish KPIs, service benchmarks, and quality standards, continuously identifying opportunities to elevate the guest experience and operational results. Guest Journey Excellence Ensure flawless check-in and check-out experiences and drive proactive service recovery to maintain the highest levels of guest satisfaction. Operational Presence Maintain strong visibility on the floor, especially during peak periods, personally engaging with VIPs, repeat guests, long-stay guests, and first-time visitors. Cross‑Departmental Collaboration Build strong relationships with all Rooms Division teams and hotel departments to ensure seamless and consistent service delivery. Cost & Labour Management Manage labour and operating costs through effective scheduling, budgeting, inventory control, and purchasing, ensuring optimal productivity and financial discipline. Innovation & Continuous Improvement Lead or participate in departmental or hotel-wide projects and initiatives that support innovation, efficiency, and ongoing improvement. What you bring Proven leadership experience in a luxury 5-star hotel environment, overseeing Front Desk, Guest Relations, and Guest Experience operations. Authentic and strategic leadership style with the ability to coach, inspire, and develop high‑performing teams. Deep understanding of luxury service principles with exceptional attention to detail and a guest‑centric mindset. Positive, resilient, and solutions-driven character, able to thrive in a dynamic and demanding environment. Excellent communication and interpersonal skills, with confidence engaging guests, colleagues, and senior leadership. Strong organizational, problem‑solving, and delegation skills. Solid business acumen with experience in labour management, cost control, budgeting, and P&L awareness. Fluency in written and spoken English and Spanish. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Spa Manager
    Spa Manager
    1 month ago
    €30000 yearly
    Full-time
    Salamanca, Madrid

    SPA MANAGER & QUALITY MANAGER Spa de Lujo | Madrid Contrato indefinido · Jornada completa La oportunidad En este spa de lujo de referencia, entendemos el bienestar como una experiencia que se siente, se cuida y se recuerda. Nuestro espacio combina técnica avanzada, innovación y excelencia humana para ofrecer experiencias profundamente transformadoras. Buscamos incorporar un/a Spa Manager & un/a Quality Manager que actúe como referente de excelencia, liderazgo y calidad, asegurando que cada detalle —visible e invisible— esté alineado con los estándares más altos de la hotelería y spa de Gran Lujo. Esta posición es clave: combina gestión, calidad, experiencia cliente y desarrollo de equipo, con impacto directo en resultados, reputación y fidelización. Tu misión Serás la persona responsable de liderar la operación y la calidad del spa, garantizando una experiencia excepcional para cada cliente y un entorno de trabajo premium, humano y motivador para el equipo. Actuarás como embajador/a de la filosofía de lujo y excelencia, integrando operación impecable, sensibilidad estética y cultura de mejora continua. Tus retos • Garantizar una experiencia de bienestar impecable, coherente y alineada con los estándares de auditorías internacionales., • Liderar y desarrollar un equipo multidisciplinar de terapeutas y recepción, combinando cercanía, criterio y supervisión constante., • Gestionar el rendimiento global del spa: seguimiento de KPIs, ingresos, márgenes, productividad y control de costes., • Supervisar la correcta ejecución de tratamientos y protocolos, desde un conocimiento técnico profundo., • Actuar como responsable de calidad, realizando auditorías internas, detectando oportunidades de mejora y asegurando su correcta implementación., • Velar por la excelencia en cada punto de contacto con el cliente, incluyendo la atención personalizada a clientes VIP y la resolución de incidencias., • Liderar la formación continua del equipo en calidad, protocolos y experiencia de lujo., • Coordinar agendas, turnos, stock y recursos de forma eficiente., • Participar activamente en la evolución del concepto spa, proponiendo mejoras y alineando el servicio con las tendencias de Global Wellness. Nos encantaría conocerte si… • Provienes del sector spa/wellness de lujo y has trabajado en hoteles 5★ Gran Lujo., • Has sido terapeuta y has evolucionado hacia posiciones de gestión y liderazgo, aportando una visión técnica y humana., • Cuentas con experiencia en management de spa, control de KPIs y resultados., • Has participado en auditorías de calidad y te sientes cómodo/a en entornos exigentes., • Tienes un nivel de inglés muy alto o bilingüe., • Eres una persona segura, autónoma y resolutiva, con liderazgo natural y atención exquisita al detalle., • Disfrutas formando, acompañando y elevando el nivel de los equipos., • Buscas un proyecto con continuidad, compromiso y proyección real dentro de la compañía. Qué ofrecemos • Incorporación a un entorno de prestigio internacional, referente del wellness de lujo., • Una posición estratégica con impacto real en la experiencia y la calidad., • Proyecto estable con continuidad y oportunidades de crecimiento interno., • Formación continua en gestión, calidad, bienestar y nuevas tendencias del sector., • Un entorno profesional exigente, humano y colaborativo, donde la excelencia se construye en equipo. Aviso legal Esta oferta es gestionada por Thea Ventures S.L. en el marco de un proceso de selección confidencial para un centro del sector lujo. Los datos personales serán tratados conforme al RGPD y utilizados únicamente para fines de selección, siendo eliminados una vez finalizado el proceso.

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  • Guest Experience Manager- Four Seasons Hotel Madrid
    Guest Experience Manager- Four Seasons Hotel Madrid
    3 days ago
    Full-time
    Latina, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role Reporting to the Front Office Manager, the Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty. What you will do General As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel. Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests. Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings. Lead and deliver training sessions organized by PnC: Glitchology. Guest Experience Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure. Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay. Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities. Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience. Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care. Ensure Golden is kept updated with all guest preferences. Handle guest complaints and actively manage Glitches. Ensure guests are met on time, and negative experiences are offset prior to departure. Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction. Complete Manager’s checklist daily Help and supervise the GEX team with the checklist when needed and assist, in the presence of heavy volume, in the areas of Front Office, Concierge and Guest Services. People Management Supervise the department's monthly expenses, ensure all finance procedures are correctly taken. Labor management: schedules, extra hours control etc. Conduct the monthly audit of supplier invoices, i.e. for flowers, L&F, etc. Control stock with the team, ordering supplies when needed through Birchstreet. Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion. Conduct interviews and staff hiring when needed. Assist with the on-boarding and training of new team members from interns to Asst. Managers Perform Annual reviews to the Asst. Managers as well as give feedback and guidance when needed. Assist the Asst. Managers with team annual reviews and communicating warnings, corrective actions and other feedback. Supervise team development and career aspirations Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences. Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement. Monitor Qualtrics seeking improvement. Reply to Google negative reviews, TripAdvisor reviews and Booking.com. Follow guidelines. Follow up with Global GEX projects and initiatives launched or driven by Corporate Team. Participate actively in other Global Guest Experience calls / meetings. What you bring Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge. Have fluency in English and Spanish Minimum 1 year managing a medium- sized team Must have experience in Opera Strong leadership & organizational skills required Excellent communication and interpersonal abilities Foster creativity Problem-solving and conflict-resolution skills Skilled in active listening and providing constructive feedback to support team development. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

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  • Recruiter, Food and Beverage
    Recruiter, Food and Beverage
    4 days ago
    Full-time
    Madrid

    Position is hybrid and based in Weybridge, UK. Join Our Team as a Food & Beverage Recruiter at Royal Caribbean Group! Are you passionate about hospitality and talent acquisition? Do you thrive in fast-paced environments and love helping people find their perfect role? If so, we want to hear from you! Royal Caribbean Group is seeking a dedicated Food & Beverage Recruiter to join our dynamic team and help us source top talent for our world-class cruise ships. About Us Royal Caribbean Group is the world's largest cruise line, with a record-breaking year and exciting new ships launching soon! With our brands Royal Caribbean International, Celebrity Cruises, and Silversea, we operate ships across the globe, delivering unforgettable vacation experiences. Our team is passionate, innovative, and committed to excellence, and we're looking for talented individuals to join us on this journey. The Role As a Food & Beverage Recruiter, you will play a key role in attracting, assessing, and onboarding talented hospitality professionals for our onboard restaurants, bars, and catering teams. Your focus will be on managing the full recruitment cycle, from sourcing candidates to offer acceptance, ensuring we meet our staffing needs for our vibrant F&B departments across our fleet. What You'll Do • Manage end-to-end recruitment for Food & Beverage roles, including sourcing, screening, interviewing, and offer management, • Develop and implement innovative sourcing strategies to attract diverse, high-quality candidates, • Engage passive candidates through social media, professional networks, and referrals, • Collaborate closely with onboard managers and operational leaders to understand hiring needs and role requirements, • Conduct competency-based interviews to assess candidates' skills, experience, and cultural fit for life at sea, • Provide a positive candidate experience through clear communication and professionalism throughout the hiring process, • Support onboarding and ensure all hiring activities comply with relevant employment standards and company policies, • Build and maintain candidate pipelines and talent pools to support high-volume hiring demands, often managing hundreds of roles across multiple ships simultaneously What We're Looking For • Considerable proven experience in hospitality recruitment, ideally within hotels, restaurants, catering, or food & beverage environments, • Strong sourcing skills, including experience with direct sourcing, social media, and talent pooling utilising tools including LinkedIn Recruiter and Boolean search, • Ability to thrive in high-volume hiring environments, managing large candidate pipelines efficiently; our team typically makes between 200-400 hires per month across various ships, • Excellent interview and candidate assessment skills, with a focus on hospitality roles, • Proficiency with Applicant Tracking Systems (ATS) and Microsoft Office tools, • Excellent stakeholder management and communication skills, • A passion for hospitality and the cruise industry is a plus! Why Join Us? • Competitive salary and benefits package, including private healthcare, pension, and travel perks, • Opportunities for career development and international travel, • Work within a vibrant, diverse, and innovative team committed to excellence Location Based in Weybridge, UK - 4 days a week in the office. Ready to embark on this exciting journey? Apply today and help us find the talent that will make every cruise memorable! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1 The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

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