Teleoperador/a
2 months ago
Ciutat Vella, Valencia
REMOTE POSITION/ TELETRABAJO About position Answering Inbound calls with a repair requests for appliances. You should have a strong commercial profile, capable of making sales and hitting targets. Adding to this, you will also be responsible for the Customer Service and claim handling of our services. You will part of a Benelux team that shows best practice and tests new products and material. Your tasks Answer inbound calls in native language (dutch)
Register new appliances for consumers calling in
Capture and confirm appliance registration details
Explain legal warranties and offer additional insurance after registration
Possess a strong commercial profile with sales knowledge and objection-handling skills
Demonstrate excellent customer service skills and familiarity with working towards targets
Adaptability to product changes and ability to communicate effectively
Provide feedback on processes and best practices
Manage registration of client appliances and their information
Offer new or extended insurance options to clients
Adhere to compliance standards and behaviors Your profile
Fluent in the requested language (Dutch)
Working proficiency in English
Spanish would be a plus
Able to effectively communicate to customers
At least 6 months of sales experience
Competent in the use of Microsoft packages
Dynamic, rigorous, diplomatic and highly communicative
Easy adaptable to different partners
Teamwork
Proactive
Excellent customer service skills Benefits Good stable salary with high sales commissions
Restaurant vouchers
Company Health Insurance after one year
Training sessions and wellbeing activities
Young, dynamic, and international work atmosphere with comfortable work conditions
Possibility of having English/Spanish classes
Employee Support Programme Location
Remote/Online, Spain