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About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job description We are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers. Role Overview The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. Key Responsibilities • Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence., • Provide accurate and helpful information in response to client inquiries., • Document all call activity clearly and accurately in the Back Office system., • Respond promptly and precisely to online and email requests., • Monitor and manage bookings, including reservations, special requests, amendments, and cancellations., • Escalate issues appropriately, following Contact Center protocols., • Maintain high standards of service quality and professionalism., • Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)., • Adhere to all company policies and procedures., • Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications • Strong customer service orientation and active listening skills., • Proficiency in English and Italian (spoken and written)., • Excellent verbal and written communication, with attention to grammar and clarity., • Problem-solving mindset with persistence in resolving issues accurately and efficiently., • Ability to follow detailed instructions independently., • High attention to detail and adaptability., • Consistent focus and enthusiasm throughout the work shift. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

Estamos construyendo un Call Center especializado en automoción, orientado a generar negocio real, no a hacer llamadas sin estructura. Buscamos personas que quieran formar parte de un equipo que trabaja con método, datos y objetivos claros. Nuestro Call Center no solo agenda citas: • Gestiona y optimiza el CRM, • Cualifica oportunidades con criterio comercial, • Realiza seguimiento estructurado, • Desarrolla captación outbound estratégica, • Analiza y mide KPIs clave, • Impacta directamente en el ratio de cierre del concesionario Aquí cada acción tiene un propósito, cada contacto tiene un objetivo. ¿Qué buscamos? • Mentalidad comercial real, • Capacidad de organización, • Orientación clara a resultados, • Comunicación profesional y persuasiva, • Ambición de crecimiento ¿Qué ofrecemos? • Proyecto en crecimiento real, • Formación práctica en procesos comerciales del sector automoción, • Herramientas, datos y metodología clara desde el primer día, • Objetivos definidos y métricas transparentes, • Desarrollo profesional con proyección, • Entorno donde el rendimiento tiene reconocimiento. Si te motiva formar parte de un proyecto en expansión dentro del sector de la automoción, déjanos tu currículum.

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Teleoperador de soporte comercial: Descripción de la oferta: Cecotec es una empresa familiar, joven y tecnológica con sede central en Valencia, reconocida como un referente español en el desarrollo, fabricación y comercialización de electrodomésticos y otros productos electrónicos para el hogar. Desde su creación, ha mantenido una misión clara: democratizar la tecnología para mejorar la vida de las personas, configurando un amplio catálogo capaz de cubrir todas las necesidades de nuestros clientes por medio de soluciones innovadoras que eleven su experiencia al máximo nivel. Con un portfolio que supera los 3.500 productos —desde pequeños y grandes electrodomésticos hasta movilidad eléctrica, cuidado personal, fitness, productos para mascotas, herramientas, descanso… ¡y los que están por llegar!—, Cecotec ha logrado posicionarse como líder tanto a nivel de venta online como en grandes superficies, con una propuesta de valor para canal y usuario más allá del producto y con una fuerte creencia en el comercio justo. Ha tenido un crecimiento imparable y sostenido y ha logrado exportar su modelo de éxito por todo el mundo. Actualmente opera en más de 50 países y cuenta con un equipo de más de 900 profesionales comprometidos con transformar la vida cotidiana a través de la tecnología. Su éxito se sustenta en su firme apuesta por la innovación continua y una cultura empresarial centrada en el compañerismo, el respeto y la colaboración. Cecotec está en plena expansión internacional y busca seguir revolucionando el sector con perfiles profesionales que compartan su espíritu disruptivo. Si te motiva formar parte de un entorno dinámico, con visión de futuro y cultura cercana, ¡Cecotec es tu lugar! Tus funciones principales serán: 🔹 Realizar seguimiento telefónico diario con la red comercial. 🔹 Contactar con los comerciales responsables de cada incidencia para impulsar su gestión y resolución. 🔹 Registrar y actualizar el estado de las acciones realizadas. 🔹 Realizar recordatorios y seguimiento de los casos pendientes. 🔹 Escalar incidencias cuando sea necesario para asegurar su correcta resolución. 🔹 Mantener una comunicación fluida con el equipo de Pricing y Sell Out. 🔹 Elaborar reportes básicos de actividad y seguimiento. Requisitos: ✅ Grado medio y/o superior en administración y finanzas o similar ✅ Experiencia en Call Center ✅ Nivel avanzado de Excel ✅ Conocimiento básicos de estadística ✅ Valorable: Ingles ¿Qué te ofrecemos?: ✨ Un ambiente de trabajo dinámico y en constante evolución ✨ Oportunidad de formación y crecimiento profesional. ✨ Disfruta de descuentos en todos nuestros productos. ¡Para ti siempre será Black Friday! ✨ Tarde de cumpleaños libre. ✨ Jornada intensiva en verano. ¡Súmate a la revolución EveryBody Tech! 💼🚀

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: (Erste) Erfahrung im Vertrieb, optimalerweise B2B Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast. Bei uns findest du sicher ein Projekt nach deinem Geschmack, das zu deinen Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

🧩 Oferta de Empleo: Soporte Técnico N3 Genesys Cloud CX Modalidad: Remoto (con asistencia puntual a oficinas en Majadahonda y Las Tablas, Madrid) Tipo de contrato: Indefinido Jornada: Tiempo completo Horario: 9:00 a 18:00 Duración: Proyecto de larga duración Salario: A valorar según perfil 🌐 Sobre el puesto Desde SOTEC Consulting – Grupo Astek buscamos un/a Soporte Técnico N3 especializado/a en Genesys Cloud CX para incorporarse a un proyecto estratégico dentro de una importante compañía del sector asegurador. Se trata de una posición orientada a perfiles senior con experiencia sólida en entornos Contact Center Cloud, capaz de participar en el análisis, diseño, evolución y soporte avanzado de soluciones sobre Genesys Cloud CX. El rol tendrá una alta responsabilidad técnica, colaborando en la resolución de incidencias complejas, mejora continua del servicio y optimización operativa de la plataforma. Buscamos una persona con visión técnica global, capacidad analítica y experiencia trabajando en entornos críticos de alta disponibilidad. 🪛 Funciones • Capacidad de análisis, diseño, estimación y construcción de soluciones, • Monitorización, identificación, análisis y comunicación de incidencias/problemas, • Identificación de posibles cuestiones relacionadas con capacidad y dimensionamiento, • Colaboración en la detección de causa raíz, • Desarrollo de automatismos y creación de scripts, • Trabajo en equipo para asignación, identificación de perfiles requeridos y resolución de incidencias, • Identificación y análisis de nuevas funcionalidades de la solución aplicables a la mejora operativa de atención global en Contact Center 🛠️ Requisitos obligatorios • Experiencia con Genesys Cloud CX, • Inglés nivel B2, • Disponibilidad para guardias on-call remotas ante situaciones complejas 📃 Requisitos valorables • Certificación en Genesys Cloud, • Titulación técnica (no vinculante) 🎯 Lo que ofrecemos • Participación en proyectos innovadores y de alto impacto., • Cultura colaborativa con equipos multidisciplinarios., • Planes de desarrollo profesional y formación continua., • Beneficios adicionales. ¿Te apasionan las soluciones Cloud Contact Center y quieres formar parte de proyectos de alto impacto tecnológico? 🌍 ¿Por qué aplicar con SOTEC / ASTEK? Formar parte de SOTEC Consulting significa integrarte en una compañía con más de 30 años de experiencia en el sector IT, respaldada por la solidez internacional del grupo ASTEK. Gracias a esta integración, tendrás acceso a proyectos internacionales de gran escala, colaborando con equipos globales y participando en entornos multiculturales que impulsan tu desarrollo profesional. SOTEC es una compañía comprometida con la igualdad de oportunidades, sin tener en cuenta raza, sexo, religión, edad, orientación sexual, estado civil, discapacidad, nacionalidad o identidad de género. 📈 Da el siguiente paso en tu carrera y forma parte de proyectos que están transformando el entorno digital. 📩 ¡Envíanos tu candidatura!

En Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas, ¿Te animas a ser parte de esta revolución? Buscamos profesionales especializados en Genesys Cloud para participar en proyectos internacionales de implantación, evolución y migración de plataformas Contact Center. Formarás parte de un equipo multidisciplinar responsable del diseño, configuración, integración y despliegue de soluciones Genesys Cloud. Responsabilidades Liderar implantaciones y migraciones de Genesys Cloud. Analizar requisitos funcionales y transformarlos en soluciones técnicas. Diseñar y configurar flujos de atención mediante Architect. Configurar servicios inbound, outbound y omnicanalidad. Diseñar e implementar integraciones mediante APIs REST, Data Actions y Web Services. Participar en el diseño de arquitecturas cloud y estrategias de migración. Implementar soluciones de automatización mediante Bots y VoiceBots. Configurar campañas Outbound y estrategias de marcación. Participar en actividades de troubleshooting y soporte avanzado. Elaborar documentación técnica y funcional. Colaborar con equipos internacionales bajo metodologías Agile. - Experiencia: Más de 6 años de experiencia en Contact Center. Al menos 4 años trabajando con Genesys Cloud. Participación demostrable en proyectos de implantación o migración de Genesys Cloud. Conocimientos técnicos Genesys Cloud CX Administration. Routing y Call Flows. Outbound Campaign Management. Data Actions. Integraciones API REST. Web Services. User Management y Roles. Analytics & Reporting. Workforce Engagement Management (WEM). Bots y VoiceBots. Integraciones CRM (Salesforce, Dynamics, Zendesk u otros). Valorable Genesys Engage. AWS o Azure. Certificaciones oficiales Genesys Cloud. Español fluido. Inglés B2 o superior valorable. Sector: Banca. Modalidad: 100% Remoto. Contrato indefinido Sueldo bruto / año en 40.000b/a - 50.000€b/a Ventajas Ioon: **Formación continua: acceso a plataforma Openwebinars con más de 1.000 cursos on-line **Posibilidad de hacer coaching a compañeros o participar en hackathons donde la marca tiene presencia **23 días laborables de vacaciones al año. **Programa de Retribución Flexible (cheques restaurante, cheque guardería, tarjeta transporte, seguro médico). **Medidas de conciliación (horario flexible, teletrabajo, jornada intensiva los viernes y en verano según proyecto). **Estabilidad y carrera profesional. **Plan de compensación de referencias internas. En Ioon Technologies, cumplimos con nuestro plan de igualdad, garantizando igualdad de trabajo y de oportunidades entre mujeres y hombres en el acceso al empleo y las condiciones laborales.

🚀 Capitole Consulting sigue creciendo ¡y queremos hacerlo contigo! Estamos incorporando un/a profesional con experiencia en Genesys Cloud CX para participar en un proyecto internacional de soporte y evolución de soluciones de Contact Center. 💻 REQUISITOS • Experiencia como experto/a en Genesys Cloud CX, • Capacidad de análisis, diseño, estimación y construcción de soluciones, • Monitorización, identificación, análisis y comunicación de incidencias/problemas, • Análisis de capacidad y dimensionamiento colaborando en detección de causa raíz, • Desarrollo de automatismos y creación de scripts, • Trabajo en equipo para asignación y resolución de incidencias, • Identificación y análisis de nuevas funcionalidades orientadas a mejora operativa en Contact Center, • Inglés B2, • Deseable certificación en Genesys Cloud 🕒 Horario habitual de 09:00 a 18:00h con posibilidad de guardias on-call remoto en situaciones complejas/puntuales. 📍Ubicación: 100% REMOTO - Viajes puntuales a Madrid. 🎉¿Por qué Capitole? 🤝 Nuestros empleados lo primero. Creemos en un modelo diferente, más humano, colocamos a las personas en el centro de nuestra empresa. • Salario competitivo, • Presupuesto de 1.200€ en formación individual para que lo utilices en lo que tú quieras (eventos tecnológicos, libros, formaciones, certificaciones etc.)., • Seguimiento con tu equipo todos los meses para tener un continuo feedback., • Flexibilidad horaria para ayudarte a conciliar tu vida profesional / familiar., • Seguro médico privado pagado íntegramente por Capitole, • Retribución flexible (tickets restaurante, transporte y/o guardería)., • Wellhub (Gymforless) descuentos en grandes marcas para emplead@s (Club Capitole) 💙Para que conozcas a toda la familia: • Team Buildings cada dos meses. ¡No te puedes perder la fiesta de verano o la cena de Navidad!, • Equipo de fútbol patrocinado por Capitole., • Comunidades tecnológicas para que compartas tus conocimientos e ideas con los demás equipos. ¡¡¡Compartir el conocimiento interno es fundamental!!! ¡Por último y no menos importante un EQUIPAZO! ¿Aún no nos conoces? 👉¡¡Descúbrenos!!: _ 🕵️ Mira lo que opinan de nosotros: _ No dudes en enviarnos tu perfil, ¡estamos deseando conocerte! El empleado/a se adherirá a las políticas de seguridad de la información: • Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja., • Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente., • Tendrá que firmar un NDA.

🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. 💡 Responsibilities • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Servicenow, Jira and Confluence, • English B1/B2 Nice to have / Preferred: • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)., • Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics., • Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)., • Experience with event-based integrations (EventBridge or similar)., • Exposure to CRM systems (MS Dynamics)., • Genesys Cloud or cloud provider certifications (AWS)., • Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job description We are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers. Role Overview The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. Key Responsibilities • Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence., • Provide accurate and helpful information in response to client inquiries., • Document all call activity clearly and accurately in the Back Office system., • Respond promptly and precisely to online and email requests., • Monitor and manage bookings, including reservations, special requests, amendments, and cancellations., • Escalate issues appropriately, following Contact Center protocols., • Maintain high standards of service quality and professionalism., • Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)., • Adhere to all company policies and procedures., • Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications • Strong customer service orientation and active listening skills., • Proficiency in English and Italian (spoken and written)., • Excellent verbal and written communication, with attention to grammar and clarity., • Problem-solving mindset with persistence in resolving issues accurately and efficiently., • Ability to follow detailed instructions independently., • High attention to detail and adaptability., • Consistent focus and enthusiasm throughout the work shift. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

Call Center especializado en automoción. Nuestro Call Center no solo agenda citas:.

Design and deliver comprehensive onboarding training programs for new call center employees covering:. Design and execute performance-based incentive schemes to motivate the team.

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Call Center especializado en automoción. Nuestro Call Center no solo agenda citas:.

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: (Erste) Erfahrung im Vertrieb, optimalerweise B2B Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast. Bei uns findest du sicher ein Projekt nach deinem Geschmack, das zu deinen Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: (Erste) Erfahrung im Vertrieb, optimalerweise B2B Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast. Bei uns findest du sicher ein Projekt nach deinem Geschmack, das zu deinen Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job description We are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers. Role Overview The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. Key Responsibilities • Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence., • Provide accurate and helpful information in response to client inquiries., • Document all call activity clearly and accurately in the Back Office system., • Respond promptly and precisely to online and email requests., • Monitor and manage bookings, including reservations, special requests, amendments, and cancellations., • Escalate issues appropriately, following Contact Center protocols., • Maintain high standards of service quality and professionalism., • Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)., • Adhere to all company policies and procedures., • Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications • Strong customer service orientation and active listening skills., • Proficiency in English and Italian (spoken and written)., • Excellent verbal and written communication, with attention to grammar and clarity., • Problem-solving mindset with persistence in resolving issues accurately and efficiently., • Ability to follow detailed instructions independently., • High attention to detail and adaptability., • Consistent focus and enthusiasm throughout the work shift. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

SSM Health is an Equal Opportunity Employer:Community Description:About SSM Health:Pay Transparency: Up to or more $700K plus salary! Plus Singing bonus! No call! SSN (near St. Louis) Mt. Vernon IL! SSM Health - Illinois in conjunction with Oza Cancer Center seeks a Hematology/Oncology Physician to join its growing team. This is an employed position provides a great area to establish a balanced personal and professional lifestyle incorporating an Academic element with a Community based practice near big city amenities just one hour away from downtown St. Louis! SSM Health – Mt Vernon Illinois allows for easy access to St. Louis, Chicago, Evansville, Indianapolis & Louisville. Highlights of the opportunity are: Practice at a brand-new state of the art facility and newly remodeled cancer center Facility is a not-for-profit Catholic institution affiliated with SSM Health Illinois Active Hospitalist & Intensivist program in place Physician focused administration Fully electronic office and dedicated staff Potential for waiver sponsorship Excellent Financial Package: Competitive base salary guarantee Bonus incentives available Sign-on bonus and relocation assistance available Attractive benefits package: Medical, dental and vision coverage + more! Short & long term disability insurance paid for by the organization 36 days of vacation $5,000 CME allowance Retirement options available, including a 401k with an employer match Student loan repayment available Academic : SLUCare Physician Group and SSM Health have partnered for decades to provide exceptional medical services to patients at Cardinal Glennon Children's Hospital, St. Mary's Hospital, and most recently Saint Louis University Hospital. SLUCare's more than 600 faculty, other academic medical professionals, and staff are now a dedicated academic physician division within SSM Health – St. Louis and continue their work as researchers and educators. They will collaborate with SSM Health Medical Group's more than 600 community-based providers to deliver care at more than 50 physician office locations, as well as through comprehensive virtual and digital health services. Facility Description: The Oza Cancer Center is an outpatient facility on the Good Samaritan Campus in Mt. Vernon, IL. Visit joinssmhealth.com to view a complete listing of career opportunities with SSM Health. SSM Health values the unique contributions each team member brings to our organization. Compensation for this role is based on a variety of factors including relevant experience, medical specialty, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. This position may also be eligible for incentive pay. SSM Health may ultimately pay more or less than the posted range as permitted by law. SSM Health's healing legacy originated in St. Louis, Missouri over 150 years ago where five nuns, known as the Sisters of St. Mary's, were called to aid and heal in God's name. Since those humble beginnings, SSM Health has grown to become one of the largest Catholic not-for-profit integrated health systems serving the Midwest. Today, our healing ministry includes over 15,000 providers and approximately 40,000 team members, all working together with a shared Mission to deliver exceptional healthcare services that reveal the healing presence of God across Missouri, Oklahoma, Illinois, and Wisconsin. With 23 hospitals, 9 post-acute care centers, and over 490 physician offices and specialty care clinics spread across four states, SSM Health offers a world of opportunities where clinicians can do a world of good. Whether you're seeking to heal, teach, learn, lead, connect, or discover, there's a place within SSM Health for you to thrive. Southern Illinois is one of the hidden gems of the Midwest. With astonishing natural beauty, local and natural history, and communities with their own unique identities, there is so much to do and discover here. Experience ancient history at Cahokia Mounds State Historic Site, the nation's largest archaeological site, in Collinsville, IL or explore the historical hideout of notorious outlaws, such as Jesse James, at Cave-In-Rock, nestled in the Shawnee National Forest. Take in a day of the arts, dining or entertainment during one of Mt. Vernon's many festivals or a day of relaxation on the Southern Illinois Wine Trail. There are abundant hospitality and opportunities for those who call this unique region their home. Watch this video to learn more about living and working in Southern Illinois with SSM Health. SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law. To view all of our current provider career opportunities, visit joinssmhealth.com.

Location: Avera Helmsley Center-Pierre Worker Type: Regular Work Shift: Day Shift (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $24.50 - $41.25 Position Highlights Position Ranges and Highlights RN - $27.75 - $41.25 May be eligible for $10,000-$15,000 Sign On Bonus May be eligible for $2,500 Relocation Bonus LPN - $24.50 - $33.75 May be eligible for $7,500-$10,000 Sign On Bonus May be eligible for $1,500 Relocation Bonus You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview Responsible for providing professional nursing care to patients and families. Communicates with physicians as well as other healthcare team members to provide excellent patient care. What you will do Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with nursing standards. Coordinates the patient care activities for the clinic. Prepares equipment and assists provider during procedures, treatments, examinations, and testing of patients. Observes, records, and reports patient’s condition and reactions to drugs and treatments to provider. Oversees appointment scheduling and ensures preferences are given to patients in emergency situations. Maintains timely flow of patients. Greets patients and prepares them for physical examination. Screens patients for appropriate information including obtaining the health history, taking vitals, and conducting a nursing assessment. Documents obtained information in patient chart. Instructs patient in collection of samples and tests. Responds to patient phone calls in a timely manner with appropriate input from the physician. Educates patients and families about diagnostic process, medications, nutrition, and maintenance of health and wellness. Suggests solutions to patient care crisis problems and complaints. Maintains exam rooms with necessary supplies and materials. Ensures cleanliness. Prepares list of medical supplies needed. Assures appropriate labeling of pathology specimens according to lab protocol as needed. Performs quality control and maintains records on all lab testing. Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer. Required Education, License/Certification, or Work Experience: Registered Nurse (RN) - Board of Nursing An active license in the state of practice Upon Hire Expectations and Standards Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable. Benefits You Need & Then Some Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. PTO available day 1 for eligible hires. Up to 5% employer matching contribution for retirement Career development guided by hands-on training and mentorship Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to .

Registered Nurse (RN) - OR (Nason Medical Center) ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación. Job Type : Full Time | M-F, 12-8:30 PM; No weekday call; but the RN would be in the rotation for weekend call, about once every 7-8 weekends. Sign-on Bonus: Up to $20,000 Your experience matters Conemaugh Nason Medical Center is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a part-time RN - OR joining our team, you're embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team Very busy Operating Room - General Surgery, Orthopedics, Urology. How you'll contribute A part-time RN OR who excels in this role: • Perform interventions necessary to ensure that the patient's procedure is performed on the correct site, side, and level., • Perform interventions to maintain the patient's wound and tissue perfusion at or above baseline levels., • Perform interventions to maintain the status of the patient's genitourinary, gastrointestinal, musculoskeletal, endocrine, respiratory, cardiovascular and neurological systems and fluid, electrolyte, and acid-base balances at or above baseline levels., • Perform interventions to ensure the patient is at or returned to normothermia at the conclusion of the immediate postoperative period., • Perform interventions to protect the patient from surgical site infection., • Develop an individualized perioperative patient plan of care., • Protect the patient from injury caused by extraneous objects and chemical, electrical, laser, mechanical and thermal sources., • Documents patient care given accurately and completely., • Act as a patient advocate and maintain privacy and confidentiality of individuals and health information., • Provide consistent and comparable care regardless of the setting., • Perform accounting procedures to protect the patient from unintended retained surgical items., • Transfer care as applicable - use handoffs for reporting aids, • Involve the patient or designated support person actively in decisions affecting his or her perioperative plan of care and the rehabilitation process., • Manage the patient's specimens according to organizational policy and procedures., • Maintain required competencies., • Assess patients at intervals as stated in policies and procedures., • Communicate the patient's current status to relevant parties throughout the continuum of care., • Administer medications safely and correctly., • Evaluate the patient's progress toward attaining outcomes., • Assess the knowledge level of the patient or designated support person., • Provide education regarding the expected psychosocial response, nutritional management, medication management, pain management, wound management, and expected responses to the operative or invasive procedure., • Provide age-specific, culturally competent, ethical care within legal standards of practice., • Participate in quality review and performance improvement projects., • Use problem-solving and conflict resolution skills to foster effective work relationships with team members. Qualifications - External Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: • Comprehensive Benefits : Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more., • Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off., • Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match., • Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)., • Professional Development : Ongoing learning and career advancement opportunities. What we're looking for Applicants must have Graduate of a RN program and a current nurse's license in the state of Pennsylvania or a current multistate license (MSL) from compact member states/territories required. Additional requirements include: • Associate's degree is required; a Bachelor's degree is preferred., • Basic Life Support (BLS)., • Basic Trauma Nurse Course (BTNC) or equivalent training (ATCN, TCRN, TNCC) obtained within 1 year of hire is required., • Must be able to work irregular hours including call hours. More about Conemaugh Nason Medical Center Conemaugh Nason Medical Center is a 45-bed hospital that has served rural and suburban populations in Roaring Spring, Altoona, and parts of Blair, Bedford, and Huntingdon counties for 121 years. With a state-of-the art cardiac catheterization lab, Conemaugh Nason offers a range of inpatient and outpatient cardiac services close to home. The hospital provides 24/7 emergency care as an accredited chest pain center, and offers comprehensive outpatient, imaging, diagnostic, and specialty services. As a LifePoint Health National Quality Leader, hospital personnel are leading the way among peers by delivering the highest quality of care for patients. EEOC Statement Conemaugh Nason Medical Center is an Equal Opportunity Employer. Conemaugh Nason Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. xcskxlj We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Capitole Consulting sigue creciendo ¡y queremos hacerlo contigo! ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación. Estamos incorporando un/a profesional con experiencia en Genesys Cloud CX para participar en un proyecto internacional de soporte y evolución de soluciones de Contact Center. REQUISITOS • Experiencia como experto/a en Genesys Cloud CX, • Capacidad de análisis, diseño, estimación y construcción de soluciones, • Monitorización, identificación, análisis y comunicación de incidencias/problemas, • Análisis de capacidad y dimensionamiento colaborando en detección de causa raíz, • Desarrollo de automatismos y creación de scripts, • Trabajo en equipo para asignación y resolución de incidencias, • Identificación y análisis de nuevas funcionalidades orientadas a mejora operativa en Contact Center, • Inglés B2, • Deseable certificación en Genesys Cloud Horario habitual de 09:00 a 18:00h con posibilidad de guardias on-call remoto en situaciones complejas/puntuales. Ubicación: 100% REMOTO - Viajes puntuales a Madrid. ¿Por qué Capitole? Nuestros empleados lo primero. Creemos en un modelo diferente, más humano, colocamos a las personas en el centro de nuestra empresa. • Salario competitivo, • Presupuesto de 1.200€ en formación individual para que lo utilices en lo que tú quieras (eventos tecnológicos, libros, formaciones, certificaciones etc.)., • Seguimiento con tu equipo todos los meses para tener un continuo feedback., • Flexibilidad horaria para ayudarte a conciliar tu vida profesional / familiar., • Seguro médico privado pagado íntegramente por Capitole, • Retribución flexible (tickets restaurante, transporte y/o guardería)., • Wellhub (Gymforless) descuentos en grandes marcas para (Club Capitole) Para que conozcas a toda la familia: • Team Buildings cada dos meses. ¡No te puedes perder la fiesta de verano o la cena de Navidad!, • Equipo de fútbol patrocinado por Capitole., • Comunidades tecnológicas para que compartas tus conocimientos e ideas con los demás equipos. ¡¡¡Compartir el conocimiento interno es fundamental!!! ¡Por último y no menos importante un EQUIPAZO! ¿Aún no nos conoces? ¡¡Descúbrenos!!: Mira lo que opinan de nosotros: No dudes en enviarnos tu perfil, ¡estamos deseando conocerte! El empleado/a se adherirá a las políticas de seguridad de la información: • Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja. xkdbapo, • Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente., • Tendrá que firmar un NDA.

Do you want to work for an International Service Delivery Center in Spain as a Product Owner?You will be part of a cross-functional agile team building a next-generation data management platform within a highly regulated environment. The system is designed using a distributed, event-driven microservices architecture, handling complex workflows, real-time data processing, and integrations with external systems.In this role you will own and prioritize the product backlog, translate epics into features and user stories with clear acceptance criteria, and work closely with Project Managers, architects and stakeholders to deliver maximum value.At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported.With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.At ERNI, we highly value experience and technical knowledge. As a senior profile, you will have the space to continue growing, whether by deepening your technical skills or having greater influence on project decisions, with autonomy and the opportunity to share knowledge with other experts.And if you are interested in mentoring, there is also space for that: supporting other ERNIans while still focusing on the technical excellence that sets us apart.What you will bring- Proven experience in SAFe environments. SAFe POPM certification preferred.- Solid Agile product delivery and backlog ownership.- Skilled in breaking down epics into features and defining clear acceptance criteria.- Experience in release coordination together with the Scrum Master.- Experience in regulated industries (pharma, healthcare, medical devices) is an advantage.- Hands‑on knowledge of Jira, Confluence or similar tools.- Fluent in English, with excellent communication skills.What if the project ends?We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we’ll find another one that aligns with your professional development.Our working modelWe ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek.Our model is hybrid: we usually go to the office 2 days a week, but we love seeing each other’s faces; the best stories alwayshappen in the office!Benefits- We cover your certifications and reward technical achievements up to €1,400.- Private health and travel insurance.- Full coverage for sick leave + 1 extra day off per month without medical leave.- Free emotional, legal, and family support.- Gym discounts + sports compensation.- Flexible remuneration: meals, transport, childcare, etc.- Referral bonuses: up to €6,000 per candidate and €5,000 per client.- 23 working days of vacation.- Free language courses: English, Spanish, Catalan and German.And the salary?We will discuss it during the first call. If it is important to you, feel free to ask!#J-18808-Ljbffr

Do you want to work for an International Service Delivery Center in Spain as aScrum Master?You will be part of a cross-functional agile team building a next-generation data management platform within a highly regulated environment. The system is designed using a distributed, event-driven microservices architecture, handling complex workflows, real-time data processing, and integrations with external systems.In this role you will facilitate and coordinate Agile ceremonies and work closely with other Scrum Masters and Product Owners. You will keep an overview of team activities to spot blockers and bottlenecks, identify and resolve process gaps, coach the team on Agile practices and collaboration, and ensure quality, documentation and regulatory compliance.At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported.How do we make this happen? 🤔With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.At ERNI, we highly value experience and technical knowledge. As a senior profile, you will have the space to continue growing, whether by deepening your technical skills or having greater influence on project decisions, with autonomy and the opportunity to share knowledge with other experts.And if you are interested in mentoring, there is also space for that: supporting other ERNIans while still focusing on the technical excellence that sets us apart.What you will bring 🤝- Degree in Computer Science, Engineering or a related field- 3–5+ years’ experience as a Scrum Master in software development teams- Professional Scrum Master, Certified Scrum Master (CSM) or SAFe Scrum Master certification preferred- Strong SAFe knowledge and experience with Agile delivery models- Basic knowledge of software engineering practices is a plus- Experience in regulated industries (pharma, healthcare, medical devices) is an advantage- Strong communication and conflict-resolution skills- English C1What if the project ends? 😅We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we’ll find another one that aligns with your professional development.Our working model 👩🔬We ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek.Our model is hybrid: we usually go to the office 2 days a week, but we love seeing each other’s faces; the best stories alwayshappen in the office!You will also enjoy:🎓 We cover your certifications and reward technical achievements up to €1,400.🏥 Private health and travel insurance.💯 Full coverage for sick leave + 1 extra day off per month without medical leave.🧘♀️ Free emotional, legal, and family support.🏋️♀️ Gym discounts + sports compensation.💳 Flexible remuneration: meals, transport, childcare, etc.🤝 Referral bonuses: up to €6,000 per candidate and €5,000 per client.🌴 23 working days of vacation.🗣️ Free language courses: English, Spanish, Catalan and German.And the salary? 💸We will discuss it during the first call. If it is important to you, feel free to ask! 💬WOULD YOU LIKE TO BECOME AN ERNIan? APPLY NOW! 🚀#J-18808-Ljbffr

Description The Radiation Oncology nurse is responsible for the direct and indirect nursing care of patients in the radiation oncology department. The ability to retrieve, communicate or otherwise present information in a written, auditory or visual fashion is essential. The radiation oncology nurse is responsible for patient education, physical assessment, nutrition counseling and assisting physicians with exams and procedures. Providence caregivers are not simply valued – they’re invaluable. Join our team at Kadlec Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. 3,000 Sign-on Bonus for eligible rehire and external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment. Required Qualifications: • Coursework/Training - Graduation from an accredited school of nursing., • Washington Registered Nurse License upon hire., • National Provider BLS - American Heart Association upon hire. Preferred Qualifications: • Bachelor's Degree - Nursing., • 1 year - Oncology experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of providing safe, compassionate care. About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn /benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: Company: Kadlec Jobs Job Category: Patient Care (Non-Acute) Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Nursing Department: 3010 RADIATION ONCOLOGY Address: WA Kennewick 7360 W Deschutes Ave Work Location: Kadlec Hematology And Oncology-Kennewick Workplace Type: On-site Pay Range: $39.19 - $60.84 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. PandoLogic. Category:Healthcare, Keywords:Oncology Nurse, Location:Kennewick, WA-99337

Do you want to work for an International Service Delivery Center in Spain as a Senior Rust Engineer?You will be part of a cross‑functional agile team building a next‑generation data management platform within a highly regulated environment. The system is designed using a distributed, event‑driven microservices architecture, handling complex workflows, real‑time data processing, and integrations with external systems.The platform emphasizes scalability, resilience, traceability, and high reliability, leveraging modern technologies such as Rust, container orchestration, and event sourcing patterns. The team operates within an agile framework, focusing on continuous delivery, built‑in quality, and strong engineering practices.At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported.How do we make this happen?With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short‑, medium‑, and long‑term goals.At ERNI, we highly value experience and technical knowledge. As a senior profile, you will have the space to continue growing, whether by deepening your technical skills or having greater influence on project decisions, with autonomy and the opportunity to share knowledge with other experts.And if you are interested in mentoring, there is also space for that: supporting other ERNIans while still focusing on the technical excellence that sets us apart.What you will bring- Bachelor’s degree in Software/Electrical Engineering or a related field.- Strong hands‑on Rust development experience (ideally 2+ years) with deep knowledge of ownership, borrowing, lifetimes and async/await.- Practical experience with Rust web/async libraries and ecosystem (e.G., Tokio, Actix‑web, Rocket, Serde, SQL libraries).- Experience designing and implementing event‑driven, distributed systems.- Familiarity with design patterns for distributed systems and resilient architectures.- Experience with Linux containers and orchestration (Docker, Kubernetes) and basic scripting.- Experience with automated testing and integration testing between backend and frontend.- Working knowledge of DDD, TDD and BDD practices.- Experience working in Agile environments (Scrum, Kanban, or similar).- English fluency.Nice to have- Prior involvement in regulated environments (e.G., medical devices) and familiarity with quality/regulatory standards.- Proficiency with React and automated UI testing.- Exposure to AI‑enabled development practices and modern cloud‑native architectures.- German language skills.- ISAQB Foundation or relevant advanced modules (or equivalent).You will be responsible for- Design, develop and maintain robust Rust backend components, applying pragmatic problem‑solving and deep technical knowledge.- Implement asynchronous Rust solutions and integrate them into event‑driven architectures.- Contribute to architecture and design reviews; define and document unit specifications, interfaces and quality attributes.- Build and maintain integrations with LIS/LIMS, lab instruments and other lab IT systems; handle data persistence, auditing and accessibility requirements.- Ensure timely delivery of high‑quality software that meets regulatory and QMS requirements.- Implement and maintain automated testing and ensure traceability to requirements.- Maintain documentation and regulatory artifacts required for audits and compliance.- Drive continuous improvement of code quality, reliability and performance; mentor peers and promote ownership across the team.- Communicate complex technical concepts clearly to tech leads, product owners and cross‑functional teams to foster collaboration and learning.- Participate in Agile ceremonies and coordinate with other teams for aligned delivery.- Follow security‑and privacy‑aware development practices and adhere to relevant standards and company policies.What if the project ends?We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we’ll find another one that aligns with your professional development.Our working modelWe ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40‑hour workweek.Our model is hybrid: we usually go to the office 2 days a week, but we love seeing each other’s faces; the best stories alwayshappen in the office!You will also enjoyWe cover your certifications and reward technical achievements up to €1,400.Private health and travel insurance.Full coverage for sick leave + 1 extra day off per month without medical leave.Free emotional, legal, and family support.Gym discounts + sports compensation.Flexible remuneration: meals, transport, childcare, etc.Referral bonuses: up to €6,000 per candidate and €5,000 per client.23 working days of vacation.Free language courses: English, Spanish, Catalan and German.And the salary?We will discuss it during the first call. If it is important to you, feel free to ask!Would you like to become an ERNIan? Apply now!#J-18808-Ljbffr

En Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas, ¿Te animas a ser parte de esta revolución? Buscamos profesionales especializados en Genesys Cloud para participar en proyectos internacionales de implantación, evolución y migración de plataformas Contact Center. Formarás parte de un equipo multidisciplinar responsable del diseño, configuración, integración y despliegue de soluciones Genesys Cloud. Responsabilidades Liderar implantaciones y migraciones de Genesys Cloud. Analizar requisitos funcionales y transformarlos en soluciones técnicas. Diseñar y configurar flujos de atención mediante Architect. Configurar servicios inbound, outbound y omnicanalidad. Diseñar e implementar integraciones mediante APIs REST, Data Actions y Web Services. Participar en el diseño de arquitecturas cloud y estrategias de migración. Implementar soluciones de automatización mediante Bots y VoiceBots. Configurar campañas Outbound y estrategias de marcación. Participar en actividades de troubleshooting y soporte avanzado. Elaborar documentación técnica y funcional. Colaborar con equipos internacionales bajo metodologías Agile. - Experiencia: Más de 6 años de experiencia en Contact Center. Al menos 4 años trabajando con Genesys Cloud. Participación demostrable en proyectos de implantación o migración de Genesys Cloud. Conocimientos técnicos Genesys Cloud CX Administration. Routing y Call Flows. Outbound Campaign Management. Data Actions. Integraciones API REST. Web Services. User Management y Roles. Analytics & Reporting. Workforce Engagement Management (WEM). Bots y VoiceBots. Integraciones CRM (Salesforce, Dynamics, Zendesk u otros). Valorable Genesys Engage. AWS o Azure. Certificaciones oficiales Genesys Cloud. Español fluido. Inglés B2 o superior valorable. Sector: Banca. Modalidad: 100% Remoto. Contrato indefinido Sueldo bruto / año en 40.000b/a - 50.000€b/a Ventajas Ioon: Formación continua: acceso a plataforma Openwebinars con más de 1.000 cursos on-line Posibilidad de hacer coaching a compañeros o participar en hackathons donde la marca tiene presencia 23 días laborables de vacaciones al año. Programa de Retribución Flexible (cheques restaurante, cheque guardería, tarjeta transporte, seguro médico). Medidas de conciliación (horario flexible, teletrabajo, jornada intensiva los viernes y en verano según proyecto). Estabilidad y carrera profesional. **Plan de compensación de referencias internas. En Ioon Technologies, cumplimos con nuestro plan de igualdad, garantizando igualdad de trabajo y de oportunidades entre mujeres y hombres en el acceso al empleo y las condiciones laborales.

Somos el primer grupo editorial y de comunicación español, de capital familiar, que lidera una amplia oferta al servicio de la cultura, la formación, la información y el entretenimiento audiovisual, con presencia en más de 20 países, conectando con 25 millones de personas cada día. Todos los profesionales y empresas del Grupo Planeta compartimos unos principios que tienen como base las personas, la ética, la calidad y la excelencia en el trabajo. Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación. Su misión será acompañar y guiar al estudiante durante toda su trayectoria universitaria, garantizando una atención cercana, resolutiva y de calidad. Será responsable de realizar un seguimiento integral de las necesidades académicas y administrativas de los estudiantes, favoreciendo una experiencia positiva y satisfactoria alineada con los valores de VIU. ¿Cuáles serían tus funciones principales? • Atender a los estudiantes a través de los diferentes canales habilitados por la Universidad (teléfono, correo electrónico y videollamada), gestionando tickets y realizando el seguimiento de los casos hasta su resolución., • Realizar acciones de atención tanto reactiva como proactiva mediante llamadas, correos electrónicos, videoconferencias y otras herramientas disponibles, garantizando un acompañamiento continuo al estudiante., • Llevar a cabo videoconferencias individuales y grupales para orientar e informar a los estudiantes en los distintos momentos de su recorrido académico., • Registrar y mantener actualizada toda la información relativa a las interacciones con estudiantes en los sistemas establecidos, garantizando la trazabilidad de cada caso., • Guiar al estudiante en su recorrido académico, facilitando información sobre procedimientos administrativos, planificación de asignaturas, uso del entorno virtual y preparación para los principales hitos académicos., • Asegurar que el estudiante comprende las normativas, procedimientos y requisitos asociados a su titulación., • Detectar de manera temprana posibles señales de desmotivación o riesgo de abandono, activando las acciones y protocolos establecidos para favorecer la permanencia del estudiante., • Gestionar y escalar incidencias complejas a las áreas correspondientes, proporcionando toda la información necesaria para garantizar una resolución eficaz y sin pérdida de contexto., • Realizar el seguimiento de los casos abiertos hasta su completa resolución, evitando la sensación de derivación entre departamentos., • Reforzar el vínculo emocional y el sentimiento de pertenencia de los estudiantes con la Universidad, contribuyendo a su fidelización y recomendación positiva., • Conocer y gestionar los procesos clave del ciclo de vida del estudiante: matrícula, trámites académicos, becas, exámenes, defensas, plazos académicos y otros procedimientos relacionados., • Utilizar y mantener actualizadas las bases de conocimiento para garantizar respuestas homogéneas y alineadas con la información institucional vigente., • Mantenerse actualizado sobre normativa académica, herramientas digitales, oferta formativa y procesos internos de la Universidad., • Conocer las características de las distintas titulaciones, los momentos clave del Student Journey y las necesidades específicas de los diferentes perfiles de estudiantes., • Participar en acciones formativas y reuniones de seguimiento para asegurar la mejora continua del servicio., • Contribuir a la mejora de procesos internos mediante la aportación de propuestas y feedback basado en la experiencia directa con estudiantes., • Colaborar en el cumplimiento de los indicadores clave del área, incluyendo tiempos de atención, calidad de servicio, satisfacción del estudiante (CSAT, NPS) y otros KPIs definidos., • Nivel de educación: Secundaria completa, o estudios técnicos o universitarios en áreas relacionadas., • Experiencia mínima de 2-3 años en atención al cliente, call center o puestos similares en entornos de alta demanda., • Experiencia en la gestión de situaciones complejas o conflictivas con clientes o usuarios., • Experiencia en atención multicanal (teléfono, correo electrónico, chat y videollamada)., • Competencia en herramientas ofimáticas (Excel, Word y PowerPoint)., • Valorable experiencia en herramientas de ticketing y seguimiento de casos., • Capacidad para trabajar con objetivos, indicadores de servicio y entornos dinámicos. Encajarías con nosotros/as si te consideras una persona... • Proactiva, con iniciativa para anticiparse a las necesidades de los estudiantes., • Orientada al servicio y a la satisfacción del cliente., • Analítica y enfocada a resultados., • Con excelentes habilidades comunicativas y capacidad de escucha., • Collaborativa, capaz de generar confianza y trabajar de forma transversal con diferentes equipos., • Flexible y adaptable ante cambios de prioridades o procedimientos., • Organizada y con capacidad para gestionar múltiples tareas simultáneamente., • Comprometida con la mejora continua y la excelencia en la experiencia del estudiante., • Contrato estable y jornada completa en horario de tardes., • Formar parte de un equipo con un excelente ambiente de trabajo, comprometido con la calidad y la experiencia del estudiante., • Desarrollo profesional a través de planes de formación y crecimiento interno., • Descuentos y promociones exclusivas para empleados en programas formativos, sellos editoriales, coleccionables y Casa del Libro., • Acceso a un atractivo plan de retribución flexible que incluye tarjeta restaurante, transporte, cheque guardería, seguro médico y otros beneficios sociales. Si crees que es tu oportunidad laboral, te animamos a inscribirte y formar parte de nuestro equipo. xcskxlj En Grupo Planeta ofrecemos igualdad de oportunidades. Nos comprometemos a tratar todas las candidaturas por igual en función de sus capacidades, logros y experiencia independientemente de su raza, nacionalidad, sexo, edad, discapacidad, orientación sexual, identidad de género o cualquier otra clasificación protegida por la ley. Sector: Editorial, Educación y Formación #J-18808-Ljbffr

Capitole Consulting sigue creciendo ¡y queremos hacerlo contigo! Estamos incorporando un/a profesional con experiencia en Genesys Cloud CX para participar en un proyecto internacional de soporte y evolución de soluciones de Contact Center. REQUISITOS Experiencia como experto/a en Genesys Cloud CX Capacidad de análisis, diseño, estimación y construcción de soluciones Monitorización, identificación, análisis y comunicación de incidencias/problemas Análisis de capacidad y dimensionamiento colaborando en detección de causa raíz Desarrollo de automatismos y creación de scripts Trabajo en equipo para asignación y resolución de incidencias Identificación y análisis de nuevas funcionalidades orientadas a mejora operativa en Contact Center Inglés B2 Deseable certificación en Genesys Cloud Horario habitual de 09:00 a 18:00h con posibilidad de guardias on-call remoto en situaciones complejas/puntuales. Ubicación: 100% REMOTO - Viajes puntuales a Madrid. ¿Por qué Capitole? Nuestros empleados lo primero. Creemos en un modelo diferente, más humano, colocamos a las personas en el centro de nuestra empresa. Salario competitivo Presupuesto de 1.200€ en formación individual para que lo utilices en lo que tú quieras (eventos tecnológicos, libros, formaciones, certificaciones etc.). Seguimiento con tu equipo todos los meses para tener un continuo feedback. Flexibilidad horaria para ayudarte a conciliar tu vida profesional / familiar. Seguro médico privado pagado íntegramente por Capitole Retribución flexible (tickets restaurante, transporte y/o guardería). Wellhub (Gymforless) descuentos en grandes marcas para emplead@s (Club Capitole) Para que conozcas a toda la familia: Team Buildings cada dos meses. ¡No te puedes perder la fiesta de verano o la cena de Navidad! Equipo de fútbol patrocinado por Capitole. Comunidades tecnológicas para que compartas tus conocimientos e ideas con los demás equipos. ¡¡¡Compartir el conocimiento interno es fundamental!!! ¡Por último y no menos importante un EQUIPAZO! ¿Aún no nos conoces?¡¡Descúbrenos!!: ️ Mira lo que opinan de nosotros: No dudes en enviarnos tu perfil, ¡estamos deseando conocerte! El empleado/a se adherirá a las políticas de seguridad de la información: - Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja. - Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente. - Tendrá que firmar un NDA.

Context & Impact Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción. Lansweeper is evolving its engineering organization toward an AI‑native development model , and we’re looking for AI‑Native Senior Software Engineers who combine strong software engineering fundamentals with the ability to work effectively in an AI‑augmented workflow. Your mission: build and own reliable, scalable systems in an environment where code is cheap, but correctness, architecture, and long‑term quality matter more than ever. You will use AI as a force multiplier—not a shortcut—ensuring that speed never compromises engineering rigor. You will work in a modern cloud‑native stack: Golang, Node.js , Kubernetes, PostgreSQL, MongoDB, and GitHub‑based CI/CD. What You’ll Tackle The main challenges you’ll face: Maintaining engineering rigor, architectural clarity, and system quality in an AI‑assisted development environment Scaling distributed systems while balancing performance, reliability, and simplicity Keeping multiple AI‑accelerated development streams coherent and aligned with long‑term architecture Exercising judgment and autonomy in an environment with high ambiguity and rapid iteration Key Responsibilities Design and build maintainable, scalable, observable, and well‑tested systems Operate in an AI‑augmented workflow : decompose problems, guide AI tools, review AI‑generated output, and enforce production‑grade quality Own technical decisions , ensuring that AI‑generated code aligns with architectural direction and long‑term system health Contribute to architecture design , system evolution, and cross‑team technical strategies Apply strong systems thinking across data models, APIs, distributed systems, and service boundaries Produce clear design proposals, technical documentation, and structured prompts that improve collaboration between engineers and AI systems Work with a high degree of autonomy , making decisions under uncertainty and driving initiatives to completion Key Requirements Hard Skills Strong foundation in software engineering fundamentals (testing, version control, CI/CD, code review) Proven experience designing and building backend or distributed systems Solid understanding of data modeling, APIs, and service‑oriented architectures Experience designing reliable and scalable systems in production Practical experience using AI tools for coding, refactoring, testing, and documentation Strong programming skills in Golang and Node.js 6+ years of cloud‑native backend engineering experience Hands‑on expertise running services on Kubernetes with GitHub-based CI/CD Strong experience with PostgreSQL and MongoDB Soft Skills We value engineers who: Are curious, adaptable, and proactive Learn new tools and technologies quickly Think in systems rather than isolated components Prefer simple solutions over unnecessary complexity Take ownership of engineering quality and long‑term maintainability Combine human judgment with AI‑driven acceleration to deliver high‑quality software Operate with a high degree of autonomy , especially when requirements are vague or evolving On‑Call Expectations This role may include participating in an on‑call rotation, planned in advance and compensated. The goal is to ensure system reliability—not continuous after‑hours work. Our Offer: Competitive salary according to industry benchmarks. Benefits: comprehensive health insurance, meal vouchers, ecovouchers, pension plan, company car, Flexible Income Plan Career growth & learning opportunities within a fastscaling SaaS company. Flexibility in working hours and hybrid work options; 2 days a week in office. Our Spanish branch is conveniently situated in the Isla de Corfu shopping center, located on Avenida Doctor Jiménez Díaz, 19, 1st floor, box 3, 03005, Alicante. Engaging company culture with team events and international collaboration. About Lansweeper: Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence. In today’s complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth — so teams can move faster and act with certainty. With Lansweeper, organizations can: See – Truly complete visibility across hybrid environments Know – Enriched asset intelligence with lifecycle and risk context Act – Automate workflows, coordinate remediation, and enforce policy at scale From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on. Team Info: You will join an enthusiastic team of 40 engineers based in Spain (global engineering team is 120 people). Call to Action: Ready to become an AI-Native Software Engineer and shape the future of AI-augmented development? xcskxlj Click Apply now or share this role with someone in your network. #J-18808-Ljbffr

En Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas, ¿Te animas a ser parte de esta revolución? Buscamos profesionales especializados en Genesys Cloud para participar en proyectos internacionales de implantación, evolución y migración de plataformas Contact Center. Formarás parte de un equipo multidisciplinar responsable del diseño, configuración, integración y despliegue de soluciones Genesys Cloud. Responsabilidades Liderar implantaciones y migraciones de Genesys Cloud. Analizar requisitos funcionales y transformarlos en soluciones técnicas. Diseñar y configurar flujos de atención mediante Architect. Configurar servicios inbound, outbound y omnicanalidad. Diseñar e implementar integraciones mediante APIs REST, Data Actions y Web Services. Participar en el diseño de arquitecturas cloud y estrategias de migración. Implementar soluciones de automatización mediante Bots y VoiceBots. Configurar campañas Outbound y estrategias de marcación. Participar en actividades de troubleshooting y soporte avanzado. Elaborar documentación técnica y funcional. Colaborar con equipos internacionales bajo metodologías Agile. - Experiencia: Más de 6 años de experiencia en Contact Center. Al menos 4 años trabajando con Genesys Cloud. Participación demostrable en proyectos de implantación o migración de Genesys Cloud. Conocimientos técnicos Genesys Cloud CX Administration. Routing y Call Flows. Outbound Campaign Management. Data Actions. Integraciones API REST. Web Services. User Management y Roles. Analytics & Reporting. Workforce Engagement Management (WEM). Bots y VoiceBots. Integraciones CRM (Salesforce, Dynamics, Zendesk u otros). Valorable Genesys Engage. AWS o Azure. Certificaciones oficiales Genesys Cloud. Español fluido. Inglés B2 o superior valorable. Sector: Banca. Modalidad: 100% Remoto. Contrato indefinido Sueldo bruto / año en 40.000b/a - 50.000€b/a Ventajas Ioon: Formación continua: acceso a plataforma Openwebinars con más de 1.000 cursos on-line Posibilidad de hacer coaching a compañeros o participar en hackathons donde la marca tiene presencia 23 días laborables de vacaciones al año. Programa de Retribución Flexible (cheques restaurante, cheque guardería, tarjeta transporte, seguro médico). Medidas de conciliación (horario flexible, teletrabajo, jornada intensiva los viernes y en verano según proyecto). Estabilidad y carrera profesional. **Plan de compensación de referencias internas. En Ioon Technologies, cumplimos con nuestro plan de igualdad, garantizando igualdad de trabajo y de oportunidades entre mujeres y hombres en el acceso al empleo y las condiciones laborales.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management Supervise daily operations of in-house or outsourced call center teams. Track and report on core operational KPIs including: Call answer rate and abandonment rate. Average speed of answer (ASA) and average handling time (AHT). Work order closure rate and first contact resolution (FCR). Customer satisfaction (CSAT) score. Generate daily, weekly and monthly operational performance reports. Identify operational bottlenecks and implement process improvements to meet requirements. 2. Service Quality Assurance & Standard Compliance Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. Analyze quality trends and identify training needs for the team. Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements. Drive continuous improvement in service quality and customer experience. 3. Escalated Complaint Resolution & Crisis Management Serve as the primary escalation point for complex customer complaints and emergency service incidents. Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. Conduct root cause analysis for high-impact customer complaints and implement preventive measures. Maintain detailed records of escalated cases and track resolution progress until closure. 4. Knowledge Base Management & Information Synchronization Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 5. Training & Performance Management Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: Bachelor's degree in Business Administration, Communications or related field. Minimum 2-3 years of experience in call center operations, customer service or CRM management. Proven experience in KPI monitoring and service quality management. Proficiency in both English and Spanish. Strong problem-solving skills and ability to handle high-pressure situations. Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. Advanced proficiency in MS Office (Excel, Word, PowerPoint).

About Us Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job description We are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers . Role Overview The primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively. Key Responsibilities • Engage with callers in a professional and enthusiastic manner, representing HBX Group with excellence., • Provide accurate and helpful information in response to client inquiries., • Document all call activity clearly and accurately in the Back Office system., • Respond promptly and precisely to online and email requests., • Monitor and manage bookings, including reservations, special requests, amendments, and cancellations., • Escalate issues appropriately, following Contact Center protocols., • Maintain high standards of service quality and professionalism., • Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)., • Adhere to all company policies and procedures., • Follow assigned schedules and adapt to changes based on call volume. Required Skills and Qualifications • Strong customer service orientation and active listening skills., • Proficiency in English and Italian (spoken and written)., • Excellent verbal and written communication, with attention to grammar and clarity., • Problem-solving mindset with persistence in resolving issues accurately and efficiently., • Ability to follow detailed instructions independently., • High attention to detail and adaptability., • Consistent focus and enthusiasm throughout the work shift. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. xcskxlj We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

Oferta de Empleo: Soporte Técnico N3 Genesys Cloud CX Modalidad: Remoto (con asistencia puntual a oficinas en Majadahonda y Las Tablas, Madrid) Tipo de contrato: Indefinido Jornada: Tiempo completo Horario: 9:00 a 18:00 Desde SOTEC Consulting – Grupo Astek buscamos un/a Soporte Técnico N3 especializado/a en Genesys Cloud CX para incorporarse a un proyecto estratégico dentro de una importante compañía del sector asegurador. Se trata de una posición orientada a perfiles senior con experiencia sólida en entornos Contact Center Cloud , capaz de participar en el análisis, diseño, evolución y soporte avanzado de soluciones sobre Genesys Cloud CX . El rol tendrá una alta responsabilidad técnica, colaborando en la resolución de incidencias complejas, mejora continua del servicio y optimización operativa de la plataforma. Buscamos una persona con visión técnica global, capacidad analítica y experiencia trabajando en entornos críticos de alta disponibilidad. Capacidad de análisis, diseño, estimación y construcción de soluciones • Monitorización, identificación, análisis y comunicación de incidencias/problemas • Trabajo en equipo para asignación, identificación de perfiles requeridos y resolución de incidencias • Identificación y análisis de nuevas funcionalidades de la solución aplicables a la mejora operativa de atención global en Contact Center ️ Experiencia mínima de 3 años • Experiencia como Experto/a en Genesys Cloud CX • Inglés nivel B2 • Disponibilidad para guardias on-call remotas ante situaciones complejas Certificación en Genesys Cloud • Participación en proyectos innovadores y de alto impacto. • Planes de desarrollo profesional y formación continua. • Te apasionan las soluciones Cloud Contact Center y quieres formar parte de proyectos de alto impacto tecnológico? ¿Formar parte de SOTEC Consulting significa integrarte en una compañía con más de 30 años de experiencia en el sector IT, respaldada por la solidez internacional del grupo ASTEK . Gracias a esta integración, tendrás acceso a proyectos internacionales de gran escala, colaborando con equipos globales y participando en entornos multiculturales que impulsan tu desarrollo profesional. SOTEC es una compañía comprometida con la igualdad de oportunidades, sin tener en cuenta raza, sexo, religión, edad, orientación sexual, estado civil, discapacidad, nacionalidad o identidad de género. Da el siguiente paso en tu carrera y forma parte de proyectos que están transformando el entorno digital. ¡

Verstärke unser B2B Outbound Vertriebsteam! ¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar. Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: (Erste) Erfahrung im Vertrieb, optimalerweise B2B Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast. Bei uns findest du sicher ein Projekt nach deinem Geschmack, das zu deinen Skills passt. xcskxlj Sämtliche Bezeichnungen richten sich an alle Geschlechter.

Voltrac está construyendo tractores eléctricos autónomos para olivares, cítricos, viñedos y otros cultivos de alto valor. Buscamos un segundo Técnico Comercial para convertir el interés en campo en preventas pagadas y ventas completas, introduciendo en el mercado este producto novedoso ya listo para fabricación en serie.TareasSerás responsable de tu territorio de ventas y trabajarás directamente con los fundadores, nuestro compañero comercial actual y el equipo de ingeniería.Tu trabajo incluirá:- Identificar y cualificar agricultores, cooperativas, contratistas, distribuidores y empresas de servicios agrícolas.- Cualificar leads fríos y templados procedentes de marketing y de nuestros analistas.- Construir tu propio pipeline mediante llamadas, visitas, referencias, eventos y redes locales.- Crear y gestionar un calendario de demostraciones por toda España.- Realizar demostraciones en campo y explicar el tractor en términos comerciales claros.- Representar a la empresa en ferias y congresos del sector.- Traducir la autonomía, el ahorro en mano de obra y el coste total de propiedad al lenguaje del agricultor.- Hacer seguimiento constante tras cada visita, demostración y evento.- Gestionar oportunidades en el CRM, manteniendo actualizados los próximos pasos, notas y previsiones.- Cerrar preventas pagadas, contratos de compra y despliegues piloto.- Trasladar al equipo las objeciones de clientes, peticiones de funcionalidades e información sobre la competencia.Este es un puesto de campo. Se espera viajar más del 50% del tiempo por toda España.RequisitosEncajas en el puesto si has vendido personalmente equipos o productos técnicos a través de ciclos de venta de varios pasos en mercados nuevos.Idealmente, tienes:- 2-5 años de experiencia en ventas de hardware con ciclos de venta de varios pasos.- Un historial demostrable generando pipeline y cerrando operaciones por ti mismo.- Experiencia vendiendo a agricultores, cooperativas, contratistas, distribuidores o empresas de servicios agrícolas.- Suficiente curiosidad técnica para explicar un producto complejo de forma sencilla.- Disciplina sólida de seguimiento y buenos hábitos con el CRM.- Español nativo e inglés profesional.- Comodidad trabajando en una empresa joven donde no todo está ya construido.Buscamos a alguien que quiera vender.Probablemente no encajas si:- Tus éxitos recientes en ventas vienen principalmente de gestionar a otros comerciales o exclusivamente de leads entrantes.- Tu experiencia comercial se limita al comercio minorista, hostelería, restauración o call center.- No te sientes cómodo vendiendo un producto técnico nuevo en un mercado que aún se está construyendo.Beneficios- Salario base: 30-60k- Variable: 15k-30k al cumplir objetivos- Retribución total objetivo (OTE): 45-90k- Teléfono y portátil incluidos- Coche y combustible para uso profesional- Hoteles y dietas cubiertos durante los viajesEstamos listos para fabricar los vehículos. ¿Estás listo para venderlos?#J-18808-Ljbffr

PRINCIPAL ENGINEER ¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan. Alicante, Spain (hybrid) We're looking for a Principal Software Engineer to operate at the intersection of deep technical expertise and cross-functional leadership. This is not a people management role. It's for someone who has spent 10+ years building real intuition for how complex systems work — and who can now translate that into architectural direction, fast decisions, and meaningful influence across the organization. You'll be a reference point for the team: someone engineers come to when they're stuck, someone who can engage with product and infrastructure discussions without needing to be briefed from scratch, and someone who is genuinely excited about where AI is taking the craft. Team Info: You will join an enthusiastic team of 40 engineers based in Spain (global engineering team is 120 people). What you’ll do Set architectural direction for key areas of the Lansweeper platform Act as a technical reference across engineering — and beyond, when needed Engage with product, infrastructure, and business stakeholders to shape what gets built and how Drive adoption of AI-native ways of working across the team Mentor senior engineers and raise the technical bar across the org Identify and close gaps before they become problems Collaborate with engineers across Alicante and internationally What we’re looking for (Key Requirements) 10+ years of experience in software engineering, with a clear trajectory toward architecture and technical leadership A CV that shows coordination across teams, architectural ownership, and field experience in infrastructure-heavy or IT-adjacent domains Evidence of technical leadership — whether through a title, a pattern of cross-team influence, or both AI fluency: you’re already using it, probably building something with it on the side An active GitHub or equivalent presence — we will look Strong background in infrastructure, distributed systems, or backend engineering Solid understanding of data modeling, APIs, and service-oriented architectures Experience designing reliable and scalable systems in production Practical experience using AI tools for coding, refactoring, testing, and documentation Demonstrable comfort with AI-assisted development — we’ll ask about your current workflow Hands‑on expertise running services on Kubernetes with GitHub-based CI/CD Strong experience with PostgreSQL and MongoDB Soft Skills Have opinions, you communicate them clearly, and you know how to build alignment without a formal mandate Curious, self-directed, and passionate about building things — inside and outside of work Learn new tools and technologies quickly Think in systems rather than isolated components Exposure to IT environments or enterprise software is a strong plus Prefer simple solutions over unnecessary complexity Take ownership of engineering quality and long-term maintainability Combine human judgment with AI-driven acceleration to deliver high-quality software Operate with a high degree of autonomy , especially when requirements are vague or evolving Our Offer Competitive salary according to industry benchmarks Benefits: comprehensive health insurance, meal vouchers, pension plan, internet reimbursement Career growth & learning opportunities within a fast scaling SaaS company Flexibility in working hours and hybrid work options; 2 days a week in office Our Spanish branch is conveniently situated in the Isla de Corfu shopping center, located on Avenida Doctor Jiménez Díaz, 19, 1st floor, box 3, 03005, Alicante. Engaging company culture with team events and international collaboration. Location: Based in Alicante. We’re open to candidates based in Madrid or elsewhere in Spain who can commit to regular presence in the office. About Lansweeper: Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence. In today’s complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth — so teams can move faster and act with certainty. With Lansweeper, organizations can: See – Truly complete visibility across hybrid environments Know – Enriched asset intelligence with lifecycle and risk context Act – Automate workflows, coordinate remediation, and enforce policy at scale From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on. Call to Action: Ready to become an AI-Native Software Engineer and shape the future of AI-augmented development? xcskxlj Click Apply now or share this role with someone in your network. #J-18808-Ljbffr

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken.Top Vereinbarkeit vo

Estamos construyendo un Call Center especializado en automoción , orientado a generar negocio real, no a hacer llamadas sin estructura. Buscamos personas que quieran formar parte de un equipo que trabaja con método, datos y objetivos claros. Nuestro Call Center no solo agenda citas: Gestiona y optimiza el CRM Cualifica oportunidades con criterio comercial Realiza seguimiento estructurado Desarrolla captación outbound estratégica Analiza y mide KPIs clave Impacta directamente en el ratio de cierre del concesionario Aquí cada acción tiene un propósito, cada contacto tiene un objetivo. ¿Qué buscamos? Mentalidad comercial real Capacidad de organización Orientación clara a resultados Comunicación profesional y persuasiva Ambición de crecimiento ¿Qué ofrecemos? Proyecto en crecimiento real Formación práctica en procesos comerciales del sector automoción Herramientas, datos y metodología clara desde el primer día Objetivos definidos y métricas transparentes Desarrollo profesional con proyección Entorno donde el rendimiento tiene reconocimiento. Si te motiva formar parte de un proyecto en expansión dentro del sector de la automoción, déjanos tu currículum.

En Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas, ¿Te animas a ser parte de esta revolución? Buscamos profesionales especializados en Genesys Cloud para participar en proyectos internacionales de implantación, evolución y migración de plataformas Contact Center. Formarás parte de un equipo multidisciplinar responsable del diseño, configuración, integración y despliegue de soluciones Genesys Cloud. Responsabilidades Liderar implantaciones y migraciones de Genesys Cloud. Analizar requisitos funcionales y transformarlos en soluciones técnicas. Diseñar y configurar flujos de atención mediante Architect. Configurar servicios inbound, outbound y omnicanalidad. Diseñar e implementar integraciones mediante APIs REST, Data Actions y Web Services. Participar en el diseño de arquitecturas cloud y estrategias de migración. Implementar soluciones de automatización mediante Bots y VoiceBots. Configurar campañas Outbound y estrategias de marcación. Participar en actividades de troubleshooting y soporte avanzado. Elaborar documentación técnica y funcional. Colaborar con equipos internacionales bajo metodologías Agile. - Experiencia: Más de 6 años de experiencia en Contact Center. Al menos 4 años trabajando con Genesys Cloud. Participación demostrable en proyectos de implantación o migración de Genesys Cloud. Conocimientos técnicos Genesys Cloud CX Administration. Routing y Call Flows. Outbound Campaign Management. Data Actions. Integraciones API REST. Web Services. User Management y Roles. Analytics & Reporting. Workforce Engagement Management (WEM). Bots y VoiceBots. Integraciones CRM (Salesforce, Dynamics, Zendesk u otros). Valorable Genesys Engage. AWS o Azure. Certificaciones oficiales Genesys Cloud. Español fluido. Inglés B2 o superior valorable. Sector: Banca. Modalidad: 100% Remoto. Contrato indefinido Sueldo bruto / año en 40.000b/a - 50.000€b/a Ventajas Ioon: Formación continua: acceso a plataforma Openwebinars con más de 1.000 cursos on-line Posibilidad de hacer coaching a compañeros o participar en hackathons donde la marca tiene presencia 23 días laborables de vacaciones al año. Programa de Retribución Flexible (cheques restaurante, cheque guardería, tarjeta transporte, seguro médico). Medidas de conciliación (horario flexible, teletrabajo, jornada intensiva los viernes y en verano según proyecto). Estabilidad y carrera profesional. **Plan de compensación de referencias internas. En Ioon Technologies, cumplimos con nuestro plan de igualdad, garantizando igualdad de trabajo y de oportunidades entre mujeres y hombres en el acceso al empleo y las condiciones laborales.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. xcskxlj, • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We’re seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we’d love to hear from you.Job OverviewAs a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We’re looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you’ll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence.Key Responsibilities- Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center.- Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability.- Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards.- Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date.- Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations.- Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security.- Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation.What We Offer- Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment.- Professional Environment: Join a professional work environment where you can reconnect with the practical side of IT.- Competitive Compensation: We offer competitive rewards for your compensation and efforts.- Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field.- Data center or IT infrastructure experience- Server hardware and networking knowledge- Reliable and professional with strong communication- Proximity to local data center facilities- Flexible schedule for on-call/emergency work#J-18808-Ljbffr

Hola Somos mi hijo yo y mi familia. Tiene 5 aos. Busco a alguien que le gusten los nios , que sea comprometida, divertida, con paciencia y que le gusten las manualidades. Busco a alguien para que lo recoja del colegio , lo lleve al parque , cena y de ah hasta que yo llegue. Es de 5 a 8:30 de la tarde. De lunes a viernes. Trabajo en un call center Pago la hora a 8. Pudiera ser que la necesitara tambin por la maana algn da o fin de semana. Busco personas serias y comprometidas Gracias

Our team members are at the heart of everything we do. Por favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details **Alliance Healthcare España es uno de los principales distribuidores farmacéuticos del país, con presencia en todo el territorio nacional a través de 12 centros de distribución y un equipo altamente comprometido. Formamos parte de Cencora, referente global en el sector salud. Como Operario/a de Mantenimiento, te encargarás de garantizar el correcto funcionamiento de las instalaciones y maquinaria, asegurando el cumplimiento de los estándares de seguridad, calidad y eficiencia. **Funciones principales * Realizar mantenimiento preventivo y correctivo de maquinaria e instalaciones • Identificar y resolver averías, coordinando con proveedores externos si es necesario, • Ejecutar pequeñas instalaciones (eléctricas, fontanería, mobiliario, etc.), • Dar soporte en la resolución de incidencias en coordinación con producción, • Asegurar el cumplimiento de normativa de seguridad, calidad y PRL, • Mantener el orden, limpieza y buen estado del puesto de trabajo, • Controlar y actualizar registros y bases de datos de mantenimiento, • Proponer mejoras para optimizar procesos y operaciones. **Requisitos * CFGM en áreas técnicas • CFGS en Electromecánica, Electricidad/Electrónica o Automatización, • Al menos 1 año de experiencia en un puesto similar, • Conocimientos en mantenimiento, PRL y normativa vigente, • Manejo básico de herramientas informáticas, • Carnet de carretillero, • Disponibilidad de incorporación inmediata, • Residir en provincia de Barcelona o alrededores, • Vehículo propio para acceder al centro de trabajo, • Conocimientos en metodología LEAN **Se ofrece * Contrato inicial de 6 meses con posibilidad de continuidad • Jornada de lunes a viernes en turnos rotativos + 1 sábado/mes (mañana), • Salario competitivo: 26.000 – 29.000 € según experiencia# **What Cencora offers **Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full time# **Affiliated Companies **Affiliated Companies: Alliance Healthcare España S.A.# Equal Employment Opportunity # Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. xcskxlj Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on /careers #J-18808-Ljbffr

The ideal candidate will have leadership experience in a call center, fluent Norwegian, and the ability to work independently.

A leading IT solutions provider is seeking a Freelance Data Center Technician to support their global data centers. Ideal candidates will have deep experience in data center operations, server hardware, and networking.

A global IT solutions leader is seeking skilled Freelance Data Center Technicians to provide on-demand support for their data centers. Candidates should have 3+ years of experience in data center operations, strong skills with Cisco and Juniper devices, and proficiency in both Windows and Linux syst

En Jobhunter, consultoría de selección de personal especializada en el sector automoción, buscamos incorporar un/a Recambista para Call Center para una empresa referente en el recambio de vehículo industrial, ubicada en Valencia.

Jobhunter busca incorporar un/a Recambista para Call Center en Valencia, para una empresa líder en el recambio de vehículos industriales.