Software Systems Admin
hace 11 días
Madrid
TITLE: Corporate Systems Administrator DEPARTMENT: Corporate IT REPORTING TO: Senior Manager, Corporate IT Technical Services & Support OFFICE LOCATION: Madrid, Spain ROLE TYPE: Full-time, Five (5) Days Onsite IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. The IT Support team, based in New York, Madrid, and Kuala Lumpur, provides advanced technical support to internal users across the global organization. Serving as the primary escalation point for complex issues, the team delivers effective troubleshooting, root cause analysis, and timely resolution through close collaboration with internal IT teams and external vendors. This role will contribute specialist systems administration expertise while collaborating with regional colleagues, global IT teams, and external vendors to improve platform stability, standardisation, automation, and the overall employee technology experience. The Corporate Systems Administrator manages IPC's end-user platforms and business-critical applications, combining escalated technical support with SaaS, identity and access, and endpoint administration. Working with global IT teams and vendors, the role improves system reliability, security, compliance, automation, and the employee technology experience. • Take ownership of complex escalations from diagnosis through resolution, coordinating with regional support teams, specialist IT functions, and vendors to restore service quickly and prevent recurrence., • Diagnose, configure, and support operating systems, endpoint applications, hardware, peripherals, and related employee technology across a global environment., • Identify recurring issues, perform root-cause analysis, and implement durable fixes that improve service reliability and reduce disruption., • Coordinate device repair, replacement, and upgrade activities with approved vendors, maintaining clear ownership and communication throughout., • Maintain accurate incident records, runbooks, troubleshooting guidance, and user-facing knowledge content that strengthens self-service and team capability., • Administer and optimize enterprise SaaS platforms, including Microsoft 365, Mimecast, Atlassian, and other business-critical services, with accountability for availability, configuration, and supportability., • Manage user provisioning, licensing, permissions, and access changes accurately and efficiently across the employee lifecycle., • Partner with Security and global IT teams to maintain role-based and least-privilege access, MFA, conditional access, data protection, and identity governance controls., • Design and automate reliable onboarding, offboarding, and access-change workflows using platform capabilities and scripting, with appropriate approvals and audit trails., • Own the lifecycle of third-party software---from assessment and approval through deployment, patching, renewal, compliance monitoring, and retirement., • Administer application deployment, configuration, updates, and compliance across laptops and mobile devices, supporting secure and consistent endpoint standards., • Maintain accurate software inventory and licence data, and operate a clear, auditable process for requesting, approving, deploying, and tracking applications., • Act as the primary Level 2 escalation point for complex technical incidents and service requests., • Diagnose and resolve Microsoft Windows, Microsoft 365, endpoint, hardware, software, mobile device, and connectivity issues., • Deploy, configure, image, upgrade, and maintain desktops, laptops, peripherals, and mobile devices., • Manage incidents, service requests, and escalations through the IT Service Management (ITSM) platform while ensuring accurate documentation and timely updates., • Collaborate with Infrastructure, Security, Application Support, and external vendors to resolve issues and restore service., • Maintain knowledge articles, support documentation, and standard operating procedures to improve service effectiveness., • Track IT assets and ensure inventory records remain accurate and up to date., • Participate in IT projects, technology rollouts, office moves, upgrades, and continuous improvement initiatives., • Apply global IT standards, change controls, security requirements, and compliance obligations consistently across supported platforms and services., • Perform periodic access and configuration reviews, remediate exceptions, and maintain evidence that supports least-privilege, audit, and regulatory expectations., • Contribute technical expertise to IT projects, platform changes, testing, and service transitions while partnering effectively with stakeholders and vendors., • Use service trends, user feedback, and technology developments to recommend and deliver improvements in automation, controls, resilience, efficiency, and employee experience., • Improve service reliability: resolve complex issues quickly, eliminate recurring problems, and minimise disruption for employees worldwide., • Strengthen security and governance: maintain effective identity, access, and data-protection controls that reduce risk and support audit readiness., • Optimise critical platforms: improve the reliability, usability, and cost-effective management of IPC's enterprise SaaS services., • Deliver secure employee transitions: make onboarding, role changes, and offboarding faster, more consistent, and less prone to error through automation., • Create scalable support: expand self-service, strengthen team knowledge, and reduce avoidable demand through clear documentation and reusable solutions., • Reduce application and endpoint risk: maintain secure, compliant, and well-governed software throughout its lifecycle., • Elevate the employee technology experience: provide consistent, dependable applications and devices that help colleagues work effectively., • Shape continuous improvement: turn service insights and emerging technology into practical improvements in automation, resilience, efficiency, and user experience., • 7+ years of experience in IT support, with at least 3 years in a Level 2 or escalated support role., • In-depth knowledge of various operating systems, software applications, and computer hardware components., • Familiarity with basic networking concepts, protocols, and troubleshooting techniques., • Willingness to work outside regular business hours when required and be on-call for emergency support., • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or other relevant industry certifications are advantageous., • Experience designing and owning automation workflows (PowerShell, Python, or platform-native tooling) for identity lifecycle, provisioning, and endpoint management across multiple regions., • Experience administering Unified Endpoint Management / MDM platforms (e.g., Microsoft Intune, Jamf) across a multi-region device fleet., • Experience managing vendor relationships and SaaS contract, licensing, and renewal cycles, including cost and compliance tracking., • Experience partnering with regional support hubs (e.g., across EMEA, Americas, and APAC) to standardize processes, tooling, and service levels., • Familiarity with IT Service Management (ITSM) practices, including SLA/KPI tracking and reporting to IT leadership., • A degree in Computer Science, Information Technology, or a related field is advantageous but not required., • Experience administering the Microsoft 365 and Exchange admin portals., • Experience conducting Active Directory security and access reviews., • Experience managing regional computer inventory and user administration., • Ability to collaborate effectively with cross-functional teams on projects., • Experience providing on-site user support., • Experience preparing evidence or documentation for internal or external audits (e.g., SOC 2, ISO 27001)., • Competitive Base Salaries, • Private Medical Insurance, Dental Insurance and Optical Reimbursement, • Salary Sacrifice Pension Scheme, • 25 Holidays per Year Plus Public Holidays, • Additional Time off for Charity Work and Volunteering, • Tuition Reimbursement, • Certification Bonus Program, • Access to "IPC University" our Internal E-Learning Platform, • Enhanced Parental Leave, • Wellness Program, • Fitness Membership, • Cycle to Work Scheme, • Season Ticket Loan, • Employee Referral Scheme Further information about your benefits will be provided during your onboarding process. At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. You can explore more about our culture, offerings and commitment on ++www.ipc.com/careers/++ and ++www.ipc.com/about-us/about-ipc/++. #J-18808-Ljbffr
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