Desk Account Manager Online (French-speaking) – Hybrid LN01
2 days ago
Benalmádena
ppExperience the power of a game-changing career /ppAre you passionate about account management, customer success, and innovative AI solutions? /ppWe're a global technology and services leader that powers the brands of the future. We help some of the world's leading organizations accelerate digital transformation through technology and innovative solutions. /ppAs a bFrench-speaking Desk Account Manager Online in Barcelona /b, you'll help mid-market customers maximize the value of an AI-powered SaaS platform while driving product adoption, customer retention, and business growth. /ph3Career growth and personal development /h3pWe'll provide you with the tools, training, and support you need to succeed. You'll develop expertise in bCustomer Success, SaaS, AI adoption, and Account Management /b, while working in a collaborative, international environment with real opportunities for career growth. /ph3What you will do in this role /h3ulliBuild and manage customer relationships, promoting the adoption and effective use of an AI-powered SaaS platform. /liliIdentify customer needs and drive bupselling, cross-selling, retention, and re-engagement opportunities /b to maximize account growth. /liliGuide customers through platform capabilities, remove adoption barriers, and provide tailored recommendations to help them achieve their business goals. /liliManage subscription updates, commercial discussions, and customer satisfaction to support long-term retention. /liliTrack customer interactions, opportunities, and performance metrics using CRM tools, ensuring accurate pipeline management and reporting. /liliCollaborate with cross-functional teams to deliver an outstanding customer experience and contribute to business success. /lilib2-5 years of experience /b in bAccount Management, Customer Success, or B2B SaaS Sales /b. /liliNative or bilingual bFrench /b and professional bEnglish /b. /liliExperience driving bcustomer retention, upselling, cross-selling, and account growth /b. /liliExcellent communication, relationship-building, and consultative selling skills. /liliExperience using bSalesforce or other CRM platforms /b in a target-driven environment. /liliPassion for btechnology, SaaS, and Generative AI /b, with the ability to explain complex solutions in a clear and engaging way. /li /ulh3Nice to have /h3ulliDegree in bBusiness, Marketing, Customer Relations, or a related field /b. /liliKnowledge of sales methodologies such as bMEDDIC, MEDPIC, or Outcome Selling /b. /li /ulh3What's in it for you /h3ulliFull time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00 /liliSalary range between 22,000 - 26,000 euros gross/year /liliExcellent office location in Benalmadena /liliWellness programs and initiatives /liliAccess to training and development programs. /liliOpportunities for career advancement. /liliReferral bonus when recommending a friend who joins Concentrix. /liliDiverse and inclusive workplace culture. /liliRecognition programs to celebrate employee achievements. Opportunities to participate in volunteer and community service projects /li /ulpExperience the best version of you! /ppConcentrix is an equal opportunity employer /ppWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p /p #J-18808-Ljbffr