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¡Únete al Equipo de Soporte Técnico Líder de Canon! ¿Eres un profesional de la impresión, disfrutas resolviendo problemas y garantizando la satisfacción del cliente? ¿Quieres mejorar tus condiciones y seguir creciendo profesional y personalmente? En Canon Business Center Madrid & Toledo buscamos un Técnico/a de Equipos de Impresión y Servicios para unirse a nuestro equipo de alto rendimiento de forma inmediata. Si buscas una empresa que valore tu experiencia y te ofrezca un excelente equilibrio personal, ¡esta es tu oportunidad! Misión y Responsabilidades Clave Como Técnico/a de Servicios, serás la pieza clave para asegurar la máxima productividad de nuestros clientes. Tu misión principal será ofrecer un servicio técnico que garantice la continuidad operativa de nuestros clientes, a través de instalaciones, mantenimiento y la resolución de incidencias con la máxima calidad y en el menor tiempo posible. • Instalación y Puesta en Marcha: Instalar y configurar equipos de impresión, digitalización, periféricos, y otros dispositivos tecnológicos; asegurando su correcta integración en las redes de nuestros clientes., • Diagnóstico y Reparación: Realizar diagnósticos de averías de hardware y software, resolviendo problemas técnicos presencialmente en las instalaciones del cliente y de forma remota., • Soporte Avanzado: Resolver incidencias complejas relacionadas con la integración de soluciones de software de gestión documental y conocimientos informáticos generales., • Compromiso de Uptime: Asegurar la mínima interrupción de la actividad del cliente, priorizando la respuesta y la solución rápida. Requisitos Imprescindibles • Experiencia Demostrable: Mínimo de 2 años de experiencia como técnico/ a de campo, hardware y software en el sector de la impresión, preferiblemente con equipos de la marca Canon., • Conocimientos Técnicos Sólidos: Experiencia en la reparación de equipos multifunción (MFP) y periféricos, e instalación de soluciones de software., • Requisito Básico: Carnet de conducir B en vigor (imprescindible para los desplazamientos)., • Actitud: Orientación a la solución, autonomía y excelentes habilidades de comunicación para tratar con el cliente., • Disponibilidad: Incorporación inmediata. ¿Por qué Canon Business Center Madrid & Toledo? En nuestro centro, el talento humano es nuestro motor, y lo cuidamos: • Desarrollo Profesional: Acceso a formaciones internas continuas y personalizadas en las últimas tecnologías y soluciones del mercado., • Conciliación Real: Ofrecemos un horario que facilita una gran conciliación entre tu vida laboral y personal., • Buen Ambiente Laboral: Integración en un equipo cohesionado, con excelente ambiente y espíritu de colaboración., • Tecnología Líder: Trabajarás con productos y tecnologías innovadoras de una marca líder mundial en el sector., • Vehículo de Empresa: Contarás con un vehículo para el desempeño de tus funciones de campo., • Compensación: Salario competitivo y posibilidad de conseguir incentivos anuales por cumplimiento de objetivos de eficiencia y rendimiento., • Mejora de Condiciones: Si tienes el perfil que buscamos, nos encargamos de mejorar tus condiciones actuales para que tu única preocupación sea seguir creciendo profesionalmente con nosotros. Si eres una persona que soluciona problemas, buscas estabilidad y quieres formar parte de un equipo técnico de referencia, ¡te estamos esperando! NOTA IMPORTANTE Para esta posición, es imprescindible aportar experiencia técnica previa en el sector de la reparación de equipos de impresión (MFP, Professional Print, Gran Formato). Por favor, ten en cuenta que actualmente buscamos un perfil especializado en hardware y sistemas de impresión, por lo que no se valorarán candidaturas orientadas a soporte informático o perfiles IT generales. #TécnicoServicios #ITJobs #EmpleoMadrid #Canon #SoporteTécnico #OportunidadLaboral #MejoraDeCondiciones

¡En IDP seguimos creciendo! Y por ello necesitamos incorporar un Ingeniero/a de Instalaciones Eléctricas para ampliar nuestro equipo actual. ¿Te gustan los retos? ¡Si es así, te estamos buscando! ¿Quiénes somos? El Grupo IDP (IDP, Indutec, Ecointegral, IDP Data Center, Ibertel), perteneciente a Bureau Veritas, es el primer grupo de servicios de ingeniería especialista BIM en España, con presencia en mercados internacionales, y con sólidas capacidades y credenciales en verticales de actividad clave para el sector privado (industria, logística, retail, energía, data center, medioambiente e infraestructuras), aportando valor diferencial e innovador en todo el ciclo de vida de los proyectos. FUNCIONES PRINCIPALES: • Desarrollo de proyectos de instalaciones eléctricas en el ámbito industrial (logístico, farmacéutico, alimentario, etc.) y edificación no residencial, en todas sus fases., • Redacción de proyectos básicos y ejecutivos., • Elaboración de memorias y presupuestos., • Comprobación, revisión y aprobación de planos., • Justificación de las propuestas llevadas a cabo., • Tramitación de expedientes con la administración., • Gestión de la aprobación de los proyectos ante los organismos oficiales y Entidades Colaboradoras. EXPERIENCIAS DESEADAS: Experiencia mínima de al menos 3 años realizando funciones similares. CONOCIMIENTOS REQUERIDOS: • Diseño de instalaciones eléctricas., • Software: Caneco, Dmelect, Dialux., • Valorable conocimiento BIM. UBICACIÓN: Madrid (modelo híbrido). ¿QUÉ TE OFRECEMOS? • Salario competitivo en función al perfil., • Participar en un reto que te hará crecer profesional y personalmente., • Formar parte de un equipo joven, multidisciplinar y con muchas ganas., • Estar pendientes de tu adaptación y ofrecerte nuevos retos para mantenerte motivado/a., • Queremos que crezcas y tengas proyección profesional., • Acceso a plataforma de formación de manera ilimitada., • Retribución flexible a tu medida (Ticket restaurante, Ticket transporte, Ticket Guardería, Seguro Médico privado y Clases de Inglés)., • Medidas de atención especial: matrimonio, nacimiento, recomendación empleados/as..., • Todos los jueves desayuno saludable en la oficina., • El día del empleado/a una vez al año para que disfrutes de tus compañeros/as con actividades de Team Building., • Incorporación inicial en modelo presencial para adaptarte a la compañía, y posteriormente posibilidad de solicitud de modelo híbrido. IDP vela por los principios de no discriminación, de igualdad de oportunidades y de trato entre hombres y mujeres. ¡Te estamos esperando!

En IDP seguimos creciendo! Y por ello necesitamos incorporar un Electrical works Supervisor para ampliar nuestro equipo actual. ¿Te gustan los retos? ¡Si es así, te estamos buscando! ¿Quiénes somos? El Grupo IDP (IDP, Indutec, Ecointegral, IDP Data Center, Ibertel), perteneciente a Bureau Veritas, es el primer grupo de servicios de ingeniería especialista BIM en España, con presencia en mercados internacionales, y con sólidas capacidades y credenciales en verticales de actividad clave para el sector privado (industria, logística, retail, energía, data center, medioambiente e infraestructuras), aportando valor diferencial e innovador en todo el ciclo de vida de los proyectos. Responsabilidades clave: • Supervisar la instalación de sistemas eléctricos de alta y media tensión en subestaciones e infraestructuras críticas del complejo., • Realizar el seguimiento del proyecto de una nueva subestación eléctrica, coordinando con administraciones y compañías eléctricas., • Revisar planos, especificaciones técnicas y validar pruebas funcionales y puesta en marcha., • Liderar equipos multidisciplinares y proveedores especializados en obra., • Coordinar inspecciones, asegurar el control de calidad y reportar avances, incidencias y mejoras al equipo de Project Management. Requisitos mínimos: • Ingeniería Eléctrica o Industrial., • 3 años de experiencia en supervisión de subestaciones eléctricas., • Conocimiento actualizado de normativa eléctrica nacional e internacional, seguridad electrónica y redes de comunicaciones., • Manejo de software de gestión de proyectos., • Muy valorable experiencia en automoción, energía o infraestructuras críticas., • Nivel medio-alto de inglés. UBICACIÓN: Zaragoza ¿QUÉ TE OFRECEMOS? • Salario competitivo en función al perfil., • Participar en un reto que te hará crecer profesional y personalmente., • Formar parte de un equipo joven, multidisciplinar y con muchas ganas., • Estar pendientes de tu adaptación y ofrecerte nuevos retos para mantenerte motivado/a., • Queremos que crezcas y tengas proyección profesional., • Acceso a plataforma de formación de manera ilimitada., • Retribución flexible a tu medida (Ticket restaurante, Ticket transporte, Ticket Guardería, Seguro Médico privado y Clases de Inglés)., • Medidas de atención especial: matrimonio, nacimiento, recomendación empleados/as..., • Todos los jueves desayuno saludable en la oficina., • El día del empleado/a una vez al año para que disfrutes de tus compañeros/as con actividades de Team Building., • Incorporación inicial en modelo presencial para adaptarte a la compañía, y posteriormente posibilidad de solicitud de modelo híbrido. IDP vela por los principios de no discriminación, de igualdad de oportunidades y de trato entre hombres y mujeres. ¡Te estamos esperando!

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Are you experienced in technical Translations? Are you open to work on site, in Madrid? Take a look! ORTEC ENGINEERING is the engineering subsidiary of ORTEC GROUP. We are an European leader in engineering, linguistics, risk and project management. The ORTEC branch in Spain is specialized in Engineering services, maintenance engineering, integrated logistics support, supportability, reliability and maintainability engineering and technical translations. Our team is in charge of developing engineering studies for the creation, update or optimization of aircraft Maintenance Programs, using specific methodologies, for different customers - main European aircraft manufacturers or vendors. Our Linguistics Department is looking for Freelance or Staff employee technical translators specialized in, and with demonstrate experience in, translating documents from French to German (FRàGE) to reinforce our in-house translations teams in our production center in Madrid. We are looking for translators with experience in technical translation, from FRENCH to GERMAN and vice versa, and technical documentation like aircraft maintenance manuals, industrial installations instructions, ground vehicles maintenance or other similar technical language- related translations. JOB DESCRIPTION You will be mainly involved in: Analysis of source documentation authored in French or German, in collaboration and close contact with our technical authors. Translation from French to German and from German to French. Management of translation memories in automatic translations software (TRADOS). Cross-check processes in accordance with our Quality Assurance processes. PROFILE We are looking for candidates whose profile matches the following characteristics: Translation or Interpretation studies Experience in translations of technical texts from Spanish and English into German or French Experience in the translation of technical texts from other languages, such as English. Knowledge in Simplified Technical English (STE) standard Experience in maintenance manuals and / or real maintenance experience. Systems or structures general knowledge, systems operation, structural repairs, data sheets or other technical domains. Use of translations software e.g. TRADOS STUDIO XML / SGML authoring experience Expert in Microsoft Office Good organizational skills Ability to focus on priorities and deliver on time to agreed standards Service-oriented attitude Excellent oral and written communication skills in the different languages. And a strong team spirit! If you match these skills, you are located in Spain and want to work as in-house translator in our offices in Madrid, don't hesitate to apply for this job offer. At Ortec Engineering we are proud to consider Diversity and Inclusion as essential elements in everything we do. We are committed to our Equal Employment Opportunity policy without regard to race, color, ethnicity, gender, age, sexual orientation, gender identity, religion, or disability. Note: Through your active application in this Selection Process via LinkedIn, you authorize the processing and use of your personal data, including your LinkedIn profile, in accordance with the ORTEC GROUP DATA PROTECTION POLICY available at https://ortec-group.com/en/gdpr/

At Auren Personas, we operate within the Selection & Executive Search division, providing specialized Human Resources consulting services. We are currently collaborating with a leading company in the the consumer goods sector, based in Valencia, which is looking to expand its team by hiring a professional for the position of Team Leader Customer & Consumer Service Manager The company operates within the camping and outdoor consumer goods industry and manages a portfolio of leading brands in Europe, each with its own identity, forming a strong and complementary offering. These brands cover multiple product categories including camping furniture, leisure products, and tableware, known for their quality, innovation, and design. From its headquarters and distribution center in Europe, the company supplies customers across Europe, including distributors, agents, retailers, and consumers. In addition, it has multiple offices across Europe dedicated to sales, innovation, and marketing activities. With a dedicated team of approximately 40 colleagues, the organization focuses on growth, innovation, and strengthening its position in the international market. About the Role: The company is looking for a proactive and service-driven Team Leader Customer & Consumer Service Manager to lead and further professionalize its international customer and consumer service organization across Europe.This role is based in Valencia, Spain, and is responsible for managing and developing a customer service team operating across The Netherlands, Germany, and Spain, while ensuring the highest possible level of service towards both B2B customers and end consumers. The Team Leader Customer & Consumer Service Manager will play a key role in elevating the department to the next level by implementing AI-driven solutions, optimizing existing software systems, and improving operational processes to efficiently manage the increasing volume of customer and consumer inquiries. This role requires strong leadership, operational oversight, cross-functional collaboration, and a continuous improvement mindset. The ideal candidate combines strong people management skills with a hands-on operational approach and has the ability to improve systems, processes, and customer experiences in a fast-moving international environment. Leadership & Team Management • Lead, coach, and develop the international customer and consumer service team across:, • The Netherlands, • Germany, • Spain, • Create a service-oriented, performance-driven, and customer-focused culture, • Ensure clear communication, efficient workflows, and strong collaboration between teams and regions, • Implement KPIs, reporting structures, and performance monitoring to improve service quality and efficiency, • Support team development through training, coaching, and continuous process improvement initiatives Customer & Consumer Service Excellence • Ensure outstanding service delivery towards B2B customers and end consumers across all markets, • Act as escalation point for complex customer issues and key customer challenges, • Maintain close oversight of customer satisfaction, response times, and service quality, • Safeguard consistent communication and professional service across all customer touchpoints, • Continuously identify opportunities to improve customer experience and service standards Process Optimization & AI Implementation • Drive the implementation and optimization of AI tools and existing software systems to improve efficiency and scalability, • Identify opportunities to automate repetitive tasks and improve response handling processes, • Analyze workflows and implement improvements to increase speed, accuracy, and operational effectiveness, • Ensure the department is fully utilizing available systems and technologies, • Work closely with Operations to optimize integrations and processes Cross-Functional Collaboration • Work closely with:, • Logistics, • Operations, • Sales, • Marketing, • Finance, • Ensure smooth internal cooperation to safeguard service levels and customer satisfaction, • Coordinate proactively on delivery issues, product availability, claims, and operational challenges, • Support sales activities, promotions, and marketing campaigns to ensure smooth execution and customer communication Systems & Operational Management • Maintain strong oversight of all customer service-related systems and processes, • Monitor operational performance and proactively identify bottlenecks and inefficiencies, • Ensure accurate and efficient handling of orders, claims, returns, and customer inquiries, • Contribute to the continuous improvement of internal procedures and operational standards, • Support scalability and future growth through structured process management Requirements: Experience & Background • Proven experience in customer service management, consumer service, or customer operations leadership within an international environment, • Experience managing and developing international teams, • Strong background in customer experience, operational processes, and service optimization, • Experience with ERP, customer service software, and AI-driven support tools, • Experience in process improvement and operational efficiency projects is highly preferred Industry Affinity • Affinity with or experience in consumer goods industry is a strong advantage, • Understanding of seasonal dynamics, consumer expectations, and retail customer structures is a plus Skills & Competencies • Strong leadership and coaching abilities, • Customer-centric mindset with excellent problem-solving capabilities, • Strong organizational and operational management skills, • Experience with AI tools, automation, and customer service systems, • Analytical and process-driven mindset, • Strong communication and stakeholder management skills, • Ability to balance strategic improvements with hands-on operational involvement, • Fluent in English; Dutch and/or German are strong advantages, • Spanish language skills are highly preferred Personality • Entrepreneurial and proactive, • Structured and solution-oriented, • Calm under pressure and able to manage priorities effectively, • Strong communicator with international cultural awareness, • Comfortable working in a dynamic, growing organization Benefits: What We Offer • A key role in shaping and professionalizing the international customer and consumer service organization, • High level of ownership and autonomy, • Opportunity to work across multiple European markets and departments, • A dynamic and growing organization with strong international brands, • Opportunity to drive innovation through AI and process optimization, • Competitive compensation package aligned with experience and performance Thank you for your application and interest. We look forward to discovering your talent! At Auren Selection & Executive Search, we offer a comprehensive range of solutions for talent identification, attraction, selection, and assessment. We provide both local and international services, regardless of hiring volume. Our teams are highly specialized, with over 20 years of experience and a strong track record of success.

About the job About Us You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with the greatest Blockchain companies. The Role As one of our first Customer Support Specialists, you will be the face of our neo-banking app and the primary point of contact for our users. This is a fully remote position with shift-based scheduling to ensure proper coverage across multiple time zones. You will work in coordination with the other support specialist to provide responsive support during peak user hours. You’ll handle inbound support, help users resolve issues quickly, and help shape our customer support experience, knowledge base, and processes from the ground up. High performers will have clear growth opportunities into Customer Experience Design, Service Design, and Quality Assurance roles as the team expands. What You’ll Do • Provide high-quality support via tickets, live chat, and email for users, • Help maintain and improve customer support software, • Influence the design of our customer experience, • Help define and refine our customer support processes, • Guide users through KYC verification, onboarding, payments, account issues, and transaction queries, through guides and ticket support where necessary, • Strictly follow compliance procedures, particularly around account restrictions, transaction disputes, and regulatory requirements, • Create, maintain, and continuously improve help center articles in your supported languages, • Identify recurring problems and collaborate with product & engineering teams to drive root-cause fixes, • Work with our AI support bot to improve automated deflection and response accuracy, • Ensure smooth shift handovers and maintain excellent team coordination, • Track, observe and analyze Customer Experience metrics to help shape the design of our product and service Requirements Must-have: • Professional working proficiency in English (written and verbal) - required for both roles, • Role 1: Full professional proficiency in Spanish + Portuguese (written and verbal), • Previous customer support experience in fintech, crypto, payments, or banking, • Hands-on experience with helpdesk tools (Zendesk, Freshdesk, Intercom, or similar), • Strong attention to detail and excellent written communication skills, • Availability and flexibility for shift work to cover time zones (including some evenings or weekends depending on the assigned shift), and emergency/standby cover for critical items Nice-to-have: • Experience with KYC/AML processes or compliance-related support, • Familiarity with crypto wallets, blockchain transactions, or Web3 applications, • Experience writing help center or knowledge base content, • Customer experience and service design skills, • System admin technology skills, • Written and verbal working proficiency in additional languages is a considerably desirable

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Technical Consultation & Troubleshooting Support • Receive and resolve technical inquiries and complex fault reports from all service dealers in the region., • Provide remote diagnostic support via telematics, video conferencing and technical documentation., • Conduct on-site technical support for critical and high-complexity vehicle issues that cannot be resolved remotely., • Escalate unresolved technical issues to headquarters with detailed analysis and follow up until resolution., • Maintain a comprehensive database of resolved technical cases for future reference. 1. Technical Information Management & Dissemination • Receive, review and translate Technical Service Bulletins (TSBs), repair instructions and software release notes from headquarters., • Adapt technical information to local market conditions and regulatory requirements., • Distribute updated technical documentation to all service dealers in a timely manner., • Maintain and update the regional technical knowledge base and digital repair library., • Conduct regular technical information briefings for service center technicians and managers., • Ensure all service dealers have access to the latest technical resources and repair procedures. 1. Repair Quality Control & Continuous Improvement • Analyze regional repair data to identify recurring issues, repeat repairs and typical failure patterns., • Conduct root cause analysis (RCA) for high-frequency and high-impact repair problems., • Develop and implement corrective actions and improved repair procedures to reduce rework rates., • Perform regular quality audits of repair work at service dealers to ensure compliance with brand standards, • Monitor key quality metrics including First Time Fix Rate (FTFR), repeat repair rate., • Provide feedback to headquarters on product quality issues and design improvement opportunities. 1. Technical Training & Competency Development • Collaborate with the global and regional training teams to develop technical training programs and materials., • Participate in the assessment of technician technical skills and competency levels across the network., • Assist in designing advanced training curricula for electric vehicle systems, high-voltage components and new model technologies., • Deliver technical training sessions, workshops and hands-on demonstrations for service dealers’ technicians., • Evaluate training effectiveness and provide recommendations for program improvement., • Support the certification process for service technicians and ensure all staff maintain required qualifications. What you will bring: • Bachelor's degree in Automotive Engineering, Mechanical Engineering or related technical field., • Minimum 3 years of hands-on experience in automotive after-sales technical support or service engineering., • Strong diagnostic skills and experience with modern vehicle electronic systems., • Excellent knowledge of electric vehicle (EV) architecture, high-voltage systems and battery technology., • Proficiency in using diagnostic tools, vehicle programming software and technical information systems., • Excellent written and verbal communication skills in both English and local language (Spanish)., • Strong analytical and problem-solving abilities with attention to detail., • Willingness to travel frequently within the region (up to 40% travel time).

Capitole is one of the best IT consulting companies and the place you want to be. Why? 🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company 👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies 😁 Happiness and low turnover rate 🎓 €1200 per year training budget ⌚ Flexible working hours 🌏 More than 900 skilled professionals, from more than 27 nationalities 🎯 Tailored career path 📆 Monthly follow-ups. 360º continuous evaluation 🩺 Private health insurance 💰 Flexible retribution program 🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support 📄 Processing of the work permit for you to come to Spain with your family 📢 Technological communities 🥳 Lots of amazing events Capitole Consulting keeps growing and we want to do it with you! Would you like to further your career in the IT sector? We are looking for a Backend Developer with 5+ years of experience in Go (Golang)?☁️ - 100% Remote 📍 Mandatory to reside in Spain! 🧠Required skills: • Expertise in Go or other high-level languages such as Java, C# or Python., • Experience using ORM tools like GORM or Atlas for database interactions., • Experience with Postgres and SQL for robust database design and query optimization., • Hands-on experience with Docker and Kubernetes for container management and orchestration in development and production environments., • Proficiency with Git and GitHub for version control and CI/CD practices to streamline the development workflow., • Experience with testing frameworks like ViTest for integration testing, Ginkgo for Go applications unit testing and Playwright for end-to-end testing., • Familiarity with TypeScript and Vue.js or similar frameworks is beneficial. ⭐Nice to have: • Knowledge of Lua scripting and experience with Kong or NGINX Lua Resty for API gateway configuration and management., • Experience with RabbitMQ or similar message brokers, with a solid understanding of event-driven architectures and integrating scalable messaging systems., • Familiarity with HashiCorp Vault for securely storing and managing access to secrets such as tokens, passwords, certificates, and encryption keys., • Ability to support product teams by writing clear and concise user stories., • Understanding of observability practices and tools such as OpenSearch or Grafana for monitoring, alerting, and system performance analysis. 💡What you’ll do: • Design, develop and maintain Go microservices with clean, efficient code on Kubernetes clusters within a container-as-a-service platform (AWS), ensuring scalability and resilience., • Write and maintain a suite of unit and integration and end-to-end tests to guarantee the reliability and performance of our applications., • Design and implement CI/CD pipelines that automate the software delivery process, from code to deployment, enhancing productivity and reducing time-to-market. 🔵Conditions: Language: English (C1) / Spanish (C1). Location: FULLREMOTE. Schedule: 40h/week. Flexible. Want to know more? Click _ and find out! See what people say about us 🕵️ ♀️ _ Feel free to send us your profile, we are excited to meet you! 💙 The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. -Must sign an NDA.

We are looking for an experienced and hands-on RPA Developer to strengthen our RPA team and help us scale our automation capabilities across the organization. This role is ideal for someone who combines strong technical expertise, and is excited to shape the future of automation as we transition towards Microsoft Power Platform and D365. What you’ll do: • Design, develop, and maintain advanced automations using Power Automate Cloud and Desktop, • Take ownership of technical architecture and best practices within the RPA team, • Mentor a team of developers (mid-level and junior), supporting their growth and code quality, • Act as a technical authority for complex automation projects and integrations, • Collaborate with business stakeholders to translate requirements into scalable solutions, • Identify automation opportunities and proactively propose improvements and innovations, • Ensure proper governance, security, and maintainability of automations, • Prepare the team and platform for future integration with D365 (planned 2027 rollout), • Support the development of standards, reusable components, and templates What we’re looking for • Strong experience in RPA development (Power Automate Cloud & Desktop preferred), • Proven ability to design end-to-end automation solutions (including error handling, logging, scaling), • Experience with system integrations (APIs, databases, Microsoft ecosystem), • Solid understanding of software development best practices (versioning, testing, modular design), • Strong analytical and problem-solving skills, • Good communication skills to work with both technical and business stakeholders, • Experience working in international environments Nice to have • Experience with Microsoft Dynamics 365 (or other ERP systems), • Knowledge of Power Platform governance, CoE, and ALM practices, • Experience with Power Apps, Azure services, or Copilot/AI capabilities, • Background in logistics, production, or supply chain environments, • Experience scaling automation programs or supporting Citizen Developer initiatives Why join us? • Be a key player in building and scaling an RPA & Automation Center of Excellence, • Shape the technical direction of automation during a major ERP transformation (D365), • Work in a growing international environment with real business impact, • Opportunity to influence how automation evolves across the organization

Capitole is one of the best IT consulting companies and the place you want to be. Why? 🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company 👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies 😁 Happiness and low turnover rate 🎓 €1200 per year training budget ⌚ Flexible working hours 🌏 More than 900 skilled professionals, from more than 27 nationalities 🎯 Tailored career path 📆 Monthly follow-ups. 360º continuous evaluation 🩺 Private health insurance 💰 Flexible retribution program 🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support 📄 Processing of the work permit for you to come to Spain with your family 📢 Technological communities 🥳 Lots of amazing events Interested in joining us? Take a look at this opportunity 👇 Are you a passionate Developer? We have an exciting opportunity to lead and empower a multicultural team! 🤩The ideal candidate will have more than 5 years of experience in software development using Java and strong experience with Java 21 or recent versions of the Java ecosystem. 🚀 ✨Role and Skills✨ • Design, develop, and maintain scalable, high-performance backend applications using Java 21., • Participate in technical design and the definition of microservices-based architectures., • Implement and evolve RESTful APIs for integration with internal and external systems., • Design, optimize, and maintain data models in PostgreSQL, ensuring performance and scalability., • Apply Clean Code principles, SOLID principles, design patterns, and software development best practices., • Conduct code reviews, promoting quality standards and best practices within the team., • Experience with HTML, CSS, and JavaScript., • Knowledge of React (experience with other frameworks is also highly valued)., • Knowledge of component libraries such as Material UI., • Familiarity with state management libraries such as Redux., • Collaborate with architects, Product Owners, QA, and other technical teams to define robust solutions aligned with business objectives., • Participate in defining observability, monitoring, and application performance strategies., • Participate in mentoring activities and provide technical support to less experienced developers. 🟡Technical Knowledge🟡 • Java 21 or recent versions of the Java ecosystem, • Spring Boot, Spring Framework, Spring Data JPA / Hibernate, • REST API development, • Maven or Gradle, • Proven experience with microservices architectures, • Strong knowledge of PostgreSQL, • Strong frontend development knowledge: React, component libraries such as Material UI, • Experience with Agile methodologies (Scrum/Kanban). ➕Nice to Have • Experience with Docker and Kubernetes., • Experience with cloud platforms (AWS, Azure, or GCP)., • Experience with messaging and event-driven technologies: Kafka, RabbitMQ, • Knowledge of observability and monitoring tools, • Experience implementing and maintaining CI/CD pipelines:, • Knowledge of security best practices for API and backend application development. 🗣️Languages: English C1 📍Location: FULLREMOTE We're great, but with you we'll be even better! 😊 Want to know more? Click _ and find out! See what people say about us 🕵️ ♀️ _ Feel free to send us your profile, we are excited to meet you! 💙 The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. -Must sign an NDA.

En IDP seguimos creciendo! Y por ello necesitamos incorporar un Ingeniero/a de Instalaciones Mecánicas para ampliar nuestro equipo actual. ¿Te gustan los retos? ¡Si es así, te estamos buscando! ¿Quiénes somos? El Grupo IDP (IDP, Indutec, Ecointegral, IDP Data Center, Ibertel), perteneciente a Bureau Veritas, es el primer grupo de servicios de ingeniería especialista BIM en España, con presencia en mercados internacionales y con sólidas capacidades y credenciales en verticales de actividad clave para el sector privado (industria, logística, retail, energía, data center, medioambiente e infraestructuras). Como parte de Bureau Veritas, líder global en inspección, certificación y pruebas, aportamos soluciones de alta calidad que garantizan el cumplimiento normativo y la excelencia técnica. Nuestro enfoque innovador nos permite generar valor diferencial en todo el ciclo de vida de los activos, desde la fase de diseño hasta la operación y mantenimiento, aplicando tecnología de gemelos digitales para optimizar procesos y mejorar la eficiencia. FUNCIONES PRINCIPALES: • Desarrollo de proyectos de instalaciones mecánicas en el ámbito industrial (logístico, farmacéutico, alimentario, etc.) y edificación no residencial, en todas sus fases., • Redacción de proyectos básicos y ejecutivos., • Elaboración de memorias y presupuestos., • Comprobación, revisión y aprobación de planos., • Justificación de las propuestas llevadas a cabo., • Tramitación de expedientes con la administración., • Gestión de la aprobación de los proyectos ante los organismos oficiales y Entidades Colaboradoras. EXPERIENCIAS DESEADAS: Experiencia mínima de al menos 3 años realizando funciones similares. CONOCIMIENTOS REQUERIDOS: • Diseño de instalaciones mecánicas y PCI., • Software: Dmelect, HAP., • Valorable conocimiento BIM. ¿QUÉ OFRECEMOS? • Salario competitivo en función al perfil., • Participar en un reto que te hará crecer profesional y personalmente., • Formar parte de un equipo joven, multidisciplinar y con muchas ganas., • Estar pendientes de tu adaptación y ofrecerte nuevos retos para mantenerte motivado/a., • Queremos que crezcas y tengas proyección profesional., • Acceso a plataforma de formación de manera ilimitada., • Retribución flexible a tu medida (Ticket restaurante, Ticket transporte, Ticket Guardería, Seguro Médico privado y Clases de Inglés)., • Medidas de atención especial: matrimonio, nacimiento, recomendación empleados/as..., • Todos los jueves desayuno saludable en la oficina., • El día del empleado/a una vez al año para que disfrutes de tus compañeros/as con actividades de Team Building., • Incorporación inicial en modelo presencial para adaptarte a la compañía, y posteriormente posibilidad de solicitud de modelo híbrido.

Join Avanade’s Global Integrated Center of Excellence (ICOE) as a hands-on AI Application Architect, helping design intelligent, agentic, cloud-native applications. You will apply advanced AI techniques to accelerate every phase of the delivery lifecycle - from analysis and design to build, test, deploy, and operate - driving transformation across complex enterprise landscapes. Role Overview As part of the Application & Infrastructure SME team within the ICOE, you will focus on modern application architecture while pioneering the use of agentic AI in real delivery scenarios. You will collaborate closely with Avanade Regions on both direct and indirect deals, supporting them during solutioning phases as well as during critical delivery phases. Whether modernizing legacy systems or building solutions from scratch, you will apply agentic AI to transform how projects are executed end-to-end. This is a unique opportunity to influence Avanade’s architecture direction, elevate engineering productivity, and lead high-impact initiatives across Azure, AWS, and GCP. What you’ll do • Architect AI-powered applications using autonomous and semi-autonomous agentic frameworks., • Apply AI agents across all delivery phases: analysis, design, build, test, deploy, and operations., • Modernise legacy applications using agentic AI for discovery, transformation, and refactoring., • Define end-to-end architectures integrating traditional software, LLMs, vector stores, and orchestration., • Drive AI adoption within Avanade Regions, enabling AI-driven solution roadmaps., • Contribute to solution planning and design across multi-disciplinary and multi-cloud environments., • Develop accelerators, reference architectures, and reusable assets for agentic AI patterns., • Guide engineering, data, and DevOps teams on AI automation and pipeline integration., • Travel occasionally for high-value client engagements. Skills and Experience • 10+ years of experience designing and developing enterprise-scale applications., • Strong foundation in software engineering including frontend, backend, APIs, data, and cloud architecture., • Expertise in Java or C# as a primary language; hands-on experience with Python, Rust, and TypeScript/JavaScript., • Proven delivery experience applying agentic AI to modernize legacy systems or build new solutions., • Hands-on expertise with agentic AI frameworks such as AutoGen, Semantic Kernel, LangChain, or equivalents., • Ability to apply AI agents across all phases of delivery: requirements, architecture, coding, testing, documentation, and deployment., • Experience with LLMs, prompt engineering, RAG, vector databases, and orchestration patterns., • Strong Azure expertise preferred, with hands-on exposure to AWS and GCP., • Experience integrating AI into distributed systems, microservices, APIs, and event-driven architectures., • DevOps and MLOps experience including CI/CD, IaC, automated testing, observability, and deployment automation., • Familiarity with data engineering, ML models, Responsible AI, and enterprise governance., • Ability to communicate complex AI concepts to both technical and executive audiences., • Cloud, AI engineering, or architecture certifications are a plus. About You • Passionate about AI with hands-on experience applying agentic patterns in real delivery work., • Comfortable working at the intersection of software engineering, AI, cloud, and automation., • Clear communicator across technical and non-technical stakeholders., • Enjoy mentoring teams and raising overall AI engineering maturity., • Continuously explore emerging AI frameworks, tools, and architectural approaches. Enjoy Your Career Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years running), with exceptional training (minimum 80 hours annually) and paid certifications. You will have access to global technical communities, a dedicated career advisor, and supportive colleagues who care about your success. Discover more benefits on Avanade’s website.

¿Te apetece formar parte de una compañía en pleno crecimiento y trabajar rodeado del mejor TALENTO en proyectos realmente innovadores? En Kirey España, es posible y ¡nos gustaría conocerte! Seleccionamos a un/a Ingeniero/a de Software de Genesys Cloud con sólida experiencia en automatizaciones, integraciones y optimización de soluciones, para incorporarse en nuestro equipo en cliente (Importante empresa global de soluciones IT). 🎯 ¿Qué buscamos? 🎯 Perfil técnico capaz de transformar necesidades operativas en soluciones robustas y escalables en el sector bancario. Imprescindibles: • 5 años de experiencia desarrollando soluciones en Genesys Cloud, incluyendo flujos de Architect e integraciones basadas en API., • Mínimo de 2 años de experiencia liderando proyectos relacionados con Genesys Cloud, gestionando iniciativas de Contact Center a gran escala., • Experiencia demostrable trabajando a nivel empresarial con estructuras complejas y múltiples stakeholders., • Sólido conocimiento de API REST, scripting o programación (JavaScript, Python o similar)., • Capacidad para leer/analizar requisitos y traducirlos en soluciones técnicas., • Experiencia en la resolución de problemas y garantía de la estabilidad de la plataforma., • Conocimiento de servicios de AWS y conceptos de infraestructura en la nube, fundamentos de seguridad y control de versiones., • Idiomas: Dominio del español e inglés (mínimo B2, idealmente C1), • Human skills: flexibilidad y adaptabilidad, excelentes habilidades de comunicación e interpersonales, mentalidad analítica y procedimental, fuerte capacidad de colaboración y empatía, alto nivel de atención al detalle., • Disponibilidad para viajar a Madrid (sede central del cliente), si se requiriese. Deseables: • Experiencia con integraciones basadas en eventos (EventBridge o similar)., • Conocimiento de bots, herramientas de automatización o plataformas conversacionales de IA., • Exposición a sistemas CRM (MS Dynamics)., • Certificaciones de Genesys Cloud o de proveedores de la nube (AWS). 🤝 ¿Qué ofrecemos?🤝 • Contrato indefinido con nosotros., • Salario abierto a negociación, según valía y experiencia aportada., • Jornada completa, horario flexible., • Trabajo en remoto desde España., • 22 días laborables de vacaciones, por año trabajado., • Seguimiento personalizado de tu bienestar con nuestro equipo de Cultura y Experiencia del empleado/a., • Acceso, flexible y voluntario, a nuestro Plan Retributivo., • Formación continua a través de LinkedIn Learning. Si estás buscando un cambio profesional y quieres participar en proyectos innovadores con tecnologías punteras, ¡¡anímate y envíanos tu CV!! En Kirey Solutio creemos en el valor de la diversidad y en la igualdad de oportunidades. Todas las candidaturas serán valoradas sin distinción de género, edad, origen, discapacidad, orientación sexual, identidad o expresión de género, religión o cualquier otra circunstancia personal o social. Apostamos por entornos de trabajo inclusivos, donde todas las personas puedan desarrollarse y aportar su talento.

Konecta es una compañía multinacional líder en la prestación de servicios globales de gestión de clientes, externalización de procesos de negocio (BPO) y soluciones digitales avanzadas. La organización cuenta con más de 120.000 profesionales, que operan en 30 idiomas, con presencia en 26 países y 4 continentes, ofreciendo soluciones adaptadas a las necesidades específicas de cada sector. Konecta proporciona una oferta integral que abarca todo el ciclo de vida del cliente, incluyendo la captación, fidelización, atención al cliente, soporte técnico y gestión de cobros. Estas capacidades se apoyan en un modelo de negocio sostenible, respaldado por una sólida experiencia en gestión de procesos, experiencia de cliente y el uso de tecnologías de vanguardia, especialmente en el ámbito de la inteligencia artificial. Con sede en Madrid, la compañía genera unos ingresos globales superiores a 2.000 millones de euros y presta servicio a más de 500 clientes, entre los que se encuentran empresas líderes en sectores como telecomunicaciones, energía, banca, movilidad, comercio minorista y comercio electrónico. Misión del Puesto: El objetivo principal del puesto es actuar como referente técnico dentro de la organización comercial para el desarrollo de soluciones basadas en inteligencia artificial. La persona seleccionada no tendrá una función comercial directa, sino que será responsable de habilitar y reforzar las capacidades del equipo de ventas, proporcionando soporte técnico especializado, diseño de soluciones, modelos de pricing y arquitecturas adaptadas a cada cliente. Tras un periodo inicial de formación, asumirá la gestión integral del ciclo de preventa, incluyendo la identificación de necesidades, definición de soluciones, diseño arquitectónico y elaboración de propuestas finales. Asimismo, representará las capacidades de inteligencia artificial de Konecta en el mercado, especialmente en el ámbito hispanohablante. Responsabilidades: • Capacitación y soporte a equipos comerciales., • Preparar a los equipos de ventas para reuniones con clientes mediante la elaboración de presentaciones técnicas y posicionamiento de soluciones., • Desarrollar y mantener materiales reutilizables, incluyendo arquitecturas de referencia y demostraciones., • Participar en reuniones con clientes como experto técnico, resolviendo cuestiones complejas y generando confianza., • Traducir necesidades de negocio en casos de uso concretos de inteligencia artificial., • Diseño y arquitectura de soluciones., • Diseñar soluciones end-to-end adaptadas a los requerimientos de cada cliente., • Definir integraciones, flujos de datos y modelos de orquestación., • Elaborar documentación técnica y análisis de viabilidad., • Evaluar y seleccionar tecnologías, modelos y frameworks adecuados., • Modelos de costes y viabilidad., • Elaborar propuestas económicas y modelos de pricing., • Analizar la viabilidad técnica y estimar el esfuerzo requerido., • Colaborar en la preparación de respuestas a licitaciones (RFPs)., • Innovación y actualización tecnológica., • Mantenerse actualizado sobre la evolución del ecosistema de inteligencia artificial., • Evaluar nuevas tecnologías y su aplicabilidad en entornos empresariales., • Compartir conocimiento mediante documentación y formación interna. Requisitos: • Experiencia profesional de entre 5 y 8 años en ingeniería de software y desarrollo de soluciones., • Dominio del español (nativo) y nivel alto de inglés (mínimo C1)., • Residencia en Madrid., • Capacidad para combinar conocimiento técnico con visión de negocio., • Experiencia en Python, plataformas cloud y arquitecturas basadas en APIs., • Habilidades de comunicación y presentación ante perfiles directivos., • Perfil proactivo, con alta capacidad de aprendizaje y adaptación., • Se requiere una sólida base conceptual en Modelos de lenguaje (LLM) y soluciones de IA generativa., • Sistemas RAG (Retrieval-Augmented Generation)., • Arquitecturas multiagente y frameworks asociados., • Inteligencia artificial conversacional y de voz., • Observabilidad y monitorización de sistemas., • Integración de sistemas empresariales., • Servicios de IA en la nube (AWS, Azure, GCP)., • Herramientas como LangChain, LlamaIndex y bases de datos vectoriales. Requisitos Valorables: • Experiencia en entornos BPO o Contact Center., • Experiencia previa en preventa o consultoría técnica., • Participación en procesos de licitación., • Conocimiento de Google Cloud Platform (GCP). Qué ofrecemos: • Participación en proyectos estratégicos de inteligencia artificial aplicada a gran escala., • Entorno profesional altamente especializado e innovador., • Oportunidades de desarrollo y aprendizaje continuo., • Condiciones económicas competitivas alineadas con el mercado., • Contrato indefinido., • Proyecto híbrido y horario flexible.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of 1,500+ Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. About the Role As a Senior AEP Consultant, you will play a critical role in helping clients unlock the full potential of Adobe Experience Platform. You’ll work closely with business stakeholders, architects, and developers to design, implement, and optimize real-time, data-driven customer experiences across marketing, analytics, and personalization initiatives. At Cognizant Netcentric, you will also mentor other consultants, shape best practices within our Adobe Center of Excellence, and drive success across complex client engagements. What You’ll Do: • Lead client engagements focused on Adobe Experience Platform (AEP): Real-Time CDP, Journey Orchestration, and Customer Journey Analytics, • Build solution blueprints and technical strategies tailored to client business objectives, • Collaborate with Solution Architects to refine standard AEP frameworks and methodologies, • Provide advisory services to drive adoption, implementation, and expansion of AEP applications, • Assist in projects across implementation, testing, and training, with a strong focus on AEP capabilities, • Design customized solutions, data schemas, and tag implementation strategies, • Validate and debug AEP configurations and integrations, ensuring performance, quality, and compliance, • Maintain clear documentation including functional and technical specifications, • Advise key stakeholders and provide actionable insights to support business success, • Participate in pre-sales activities, including solution demonstrations, estimates, and proposals, • Actively mentor peers and contribute to the growth of the Solution Consulting community What You Bring: • Strong background in Adobe Experience Platform (AEP) implementations, including Real-Time CDP, Journey Orchestration, and Customer Journey Analytics, • 5+ years in Consulting or Professional Services within enterprise software or digital marketing technology, • Solid understanding of digital marketing strategies, customer data management, and personalization, • Proven ability to translate business requirements into actionable technical solutions, • Experience integrating AEP with other enterprise systems (Adobe Marketing Cloud, CRM, analytics tools), • Strong analytical, problem-solving, and solutions-oriented mindset, • Excellent presentation and communication skills for technical, marketing, and business audiences, • Agile mindset and experience with Scrum or Kanban methodologies, • Willingness to travel and collaborate across global teams Nice to Have • Knowledge of AI/ML applications within AEP (predictive scoring, personalization), • Familiarity with Adobe Analytics, Adobe Target, Adobe Launch, or Campaign, • Experience with data governance, identity resolution, and multi-channel integration, • Cloud platform experience (AWS, Azure, GCP), • Hands-on SQL, APIs, and scripting knowledge for data integration and automation What do we offer YOU? • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Genesys Cloud Software Engineer. Our customer is a bank Work Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month. Key Responsibilities: • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Mandatory requirements: • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Jira and Confluence, • English B2+/C1

🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. 💡 Responsibilities • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Servicenow, Jira and Confluence, • English B1/B2 Nice to have / Preferred: • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)., • Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics., • Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)., • Experience with event-based integrations (EventBridge or similar)., • Exposure to CRM systems (MS Dynamics)., • Genesys Cloud or cloud provider certifications (AWS)., • Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

¡Hola! 🙋 ¿Todavía no conoces HIBERUS TECNOLOGÍA? Somos una empresa de #tecnología construida con un ingrediente diferencial, la HIPERESPECIALIZACIÓN. Formar parte de hiberus significa crecimiento, pasión por la tecnología, interés por la innovación, ambiente laboral flexible y colaborativo, compañerismo, aprendizaje, formación continua, motivación y superación ante nuevos retos... y esto es solo el principio. Contamos con un equipo de más de 4.500 profesionales, 46 áreas de especialización y 35 hubs de desarrollo en España, Europa, Latinoamérica, Estados Unidos y África. Somos la primera empresa tecnológica española de capital privado. En los últimos cuatro años, hemos experimentado un crecimiento exponencial, duplicando nuestro volumen de negocio año tras año. Esto nos ha permitido consolidarnos como un actor clave en el ecosistema tecnológico español y mantenernos competitivos frente a los líderes internacionales ¡Estamos redefiniendo el mapa tecnológico mundial! 🌐💻 Trabajamos muy duro, para transformar nuestra vida a través de la tecnología y queremos contar contigo para seguir creciendo. Si lo tuyo es el mundo IT, te gusta estar al día en las últimas tecnologías y quieres asumir un nuevo reto profesional ¡Sigue leyendo, te estamos buscando! 🔎¿Qué estamos buscando? Buscamos un/a Ingeniero/a de Software con experiencia en Genesys Cloud para diseñar, desarrollar, integrar y mantener soluciones dentro de nuestra plataforma cloud de contact center. Buscamos una persona que nos ayude a seguir creciendo, con ganas de aportar y seguir evolucionando de la mano de los mejores profesionales, pero sobre todo... ¡en hiberus buscamos buena gente!😉 💻Algunas de tus funciones • Desarrollar y mantener flujos de experiencia de cliente en Genesys Cloud Architect., • Construir y dar soporte a integraciones utilizando APIs de Genesys Cloud, Data Actions y servicios basados en eventos., • Implementar lógica de routing, automatización y configuraciones para canales de voz y digitales., • Colaborar con Product Owners, Business Analysts y equipos IT para entregar soluciones técnicas alineadas con las necesidades del negocio., • Resolver incidencias, optimizar el rendimiento y garantizar la estabilidad de la plataforma., • Participar en actividades de testing, documentación y despliegue siguiendo buenas prácticas de desarrollo., • Dar soporte a la mejora continua de la plataforma de contact center y de los procesos relacionados. 💻💪🏻Habilidades y requisitos • Entre 3 y 7+ años de experiencia en desarrollo o ingeniería de sistemas de contact center/telefonía; al menos 2 años trabajando específicamente con Genesys Cloud o soluciones CCaaS equivalentes., • Experiencia demostrable desplegando servicios inbound/outbound en producción y gestionando go-lives., • Capacidad para analizar requisitos y transformarlos en soluciones técnicas., • Experiencia resolviendo incidencias y garantizando la estabilidad de la plataforma., • Familiaridad con conceptos cloud, fundamentos de seguridad y control de versiones. Valorable / Deseable • Certificaciones de Genesys Cloud (por ejemplo, Genesys Cloud Certified Professional / Architect)., • Experiencia con Genesys Architect API y APIs específicas de campañas inbound y outbound., • Experiencia con proveedores cloud (AWS, Azure o GCP) y networking (VPC, subredes, NAT, security groups)., • Experiencia con integraciones basadas en eventos (EventBridge o similares)., • Conocimiento de sistemas CRM (MS Dynamics)., • Certificaciones de Genesys Cloud o de proveedores cloud (AWS)., • Experiencia con REST APIs, webhooks, JSON, OAuth2 y JWT. 🙌¿Qué te ofrecemos? 💼 Contrato indefinido en una compañía puramente tecnológica, que forma parte de un gran grupo, solvente y en crecimiento. 💰 Salario fijo competitivo + bonificación 🏖️ Ambiente familiar, cercano, ¡como una gran familia! ⏰ Conciliación con nuestra vida personal y laboral mediante horario flexible, acuerdos de teletrabajo, desconexión digital, jornada intensiva viernes y verano. 🤙 Cultura “techie”, nos gusta estar en contacto con la tecnología, herramientas, y últimas novedades! 📚 ¡Formación! Siempre que quieras, disfrutarás de un amplio catálogo de cursos formativos, adaptados a tu perfil profesional, inquietudes y novedades del sector. Para ello, pondremos a tu disposición todo el potencial de nuestra Hiberus University y los acuerdos con los principales fabricantes. 💳 ¡Benefíciate! Programa de retribución flexible a medida: seguro médico, tarjeta de transporte público, cheques guardería, tarjeta restaurante, etc. En hiberus estamos viviendo un crecimiento explosivo 💥 y queremos que formes parte de nuestro equipo. Suena bien, ¿verdad? Si quieres saber más, ¡inscríbete y te contamos! Si quieres saber más busca nuestros hashtag #somoshiberus #lascosasocurrenaquí y conoce todo lo que hacemos. ¿Hablamos? _ #somosHiberus y ¿tú? ¿Te animas?🚀

En IDP seguimos creciendo! Y por ello necesitamos incorporar un Electrical works Supervisor para ampliar nuestro equipo actual. ¿Te gustan los retos? ¡Si es así, te estamos buscando! ¿Quiénes somos? El Grupo IDP (IDP, Indutec, Ecointegral, IDP Data Center, Ibertel), perteneciente a Bureau Veritas , es el primer grupo de servicios de ingeniería especialista BIM en España, con presencia en mercados internacionales, y con sólidas capacidades y credenciales en verticales de actividad clave para el sector privado (industria, logística, retail, energía, data center, medioambiente e infraestructuras), aportando valor diferencial e innovador en todo el ciclo de vida de los proyectos. Responsabilidades clave: Supervisar la instalación de sistemas eléctricos de alta y media tensión en subestaciones e infraestructuras críticas del complejo. Realizar el seguimiento del proyecto de una nueva subestación eléctrica , coordinando con administraciones y compañías eléctricas. Revisar planos, especificaciones técnicas y validar pruebas funcionales y puesta en marcha. Liderar equipos multidisciplinares y proveedores especializados en obra. Coordinar inspecciones, asegurar el control de calidad y reportar avances, incidencias y mejoras al equipo de Project Management. Requisitos mínimos: Ingeniería Eléctrica o Industrial. 3 años de experiencia en supervisión de subestaciones eléctricas. Conocimiento actualizado de normativa eléctrica nacional e internacional, seguridad electrónica y redes de comunicaciones. Manejo de software de gestión de proyectos. Muy valorable experiencia en automoción, energía o infraestructuras críticas. Nivel medio-alto de inglés. UBICACIÓN: Zaragoza ¿QUÉ TE OFRECEMOS? Salario competitivo en función al perfil. Participar en un reto que te hará crecer profesional y personalmente. Formar parte de un equipo joven, multidisciplinar y con muchas ganas. Estar pendientes de tu adaptación y ofrecerte nuevos retos para mantenerte motivado/a. Queremos que crezcas y tengas proyección profesional. Acceso a plataforma de formación de manera ilimitada. Retribución flexible a tu medida (Ticket restaurante, Ticket transporte, Ticket Guardería, Seguro Médico privado y Clases de Inglés). Medidas de atención especial: matrimonio, nacimiento, recomendación empleados/as... Todos los jueves desayuno saludable en la oficina. El día del empleado/a una vez al año para que disfrutes de tus compañeros/as con actividades de Team Building. Incorporación inicial en modelo presencial para adaptarte a la compañía, y posteriormente posibilidad de solicitud de modelo híbrido. IDP vela por los principios de no discriminación, de igualdad de oportunidades y de trato entre hombres y mujeres. ¡Te estamos esperando!

Our client, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – Huawei is committed to bringing digital to every person, home, and organization for a fully connected, intelligent world. At Huawei , innovation focuses on customer needs. Huawei invests heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With more than 208,000 employees, that operates in more than 170 countries and regions. Responsibility: Installation Instruction: Provide installation training to customer/installer, ensure all the Huawei equipment would be installed safely, reliably and properly. Transformer Station / Inverter Commissioning Instruction: Instruct the customer/installer to power on and configure the transformer station / inverter, ensure the Huawei equipment running normally. Monitoring System Operation Instruction: Instruct the customer/installer on how to build and use the Huawei monitoring system, ensure the communication and monitoring functions can work normally, and be clear for customer to operate. Troubleshooting to malfunctioned equipment: Locate the fault by remote support or on-site service, instruct the customer/ maintenance personnel get the faulty equipment recovery. Hardware replacement: Disassemble the faulty equipment, install the replacement and make it run normally, return the faulty equipment to Huawei. Preventive Maintenance: Routine maintenance triggered by Huawei, such as testing performance of solar system, checking historical alarms, checking the reliability of cable connection and exporting inverter logs etc. Professional Knowledge: Good communication skills with customer, teamwork spirit; tough and able to work under pressure, good professionalism, hard-working, strong execution, good learning ability; Ability to travel up to 70%, Need contact the China R&D center colleagues, English and local language is must, Mandarin is a plus ; AC/DC Power Conversion and Control experience; Knowledge of Mechanical principles, electronics and AC/DC power distribution; Demonstrated ability to troubleshoot electrical and electronic circuits; Ability to read and understand electrical and electronic schematics and mechanical drawings; Ability to configure and repair communication hardware and software; Ability to lift and move objects up to 70lbs. Business Skills: Requires a bachelor’s degree in electrical Engineer, information technologies, Mechanical Engineers, Automatic Control Engineering, Photovoltaic and Renewable Energy, etc ; >1 year of experience in technical service or field engineering background with on-site experience; Strong analytical skills, detail-oriented and strong communication skills; Experience in PV inverter or storage industry will be an advantage. What We Offer Competitive salary and benefits package Permanent contract with external contractor Opportunity to work in a global tech leader Inclusive and collaborative work culture Privacy Statement: We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely. https://career.huawei.com/socRecruitment/euportal/portal/privacy-notice.html If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking: https://www.huawei.com/en/personal-data-request

Desde el Grupo Adecco, buscamos Técnicos/as de Mantenimiento de Data Center para incorporación directa y estable en una empresa líder en servicios especializados, ubicada en Getafe (Madrid). Tu misión será garantizar el funcionamiento continuo del Data Center, realizando mantenimiento de las instalaciones tanto a nivel eléctrico como de climatización. Tus principales funciones serán: Mantenimiento preventivo, correctivo y conductivo de instalaciones de un Data Center. Electricidad: alta y baja tensión, UPS, grupos electrógenos, alumbrado, etc. Climatización: Chiller, bombas, UTA, VRV. Sistemas PCI (detención de incendios), CCTV. Monitorización y actuación ante incidencias en Sala de Control. Requisitos FP en Electricidad, Electrónica, Climatización o Mantenimiento Industrial. 2 años de experiencia en mantenimiento técnico. Conocimientos en instalaciones eléctricas, climatización, PCI y CCTV. Manejo de Excel y software de mantenimiento. ¿Qué ofrecemos? Contrato estable y directo con la empresa. Salario: 28.000 – 30.000 € brutos/año. Turnos rotativos 24/7. Formación continua y desarrollo profesional en un entorno tecnológico avanzado. Forma parte de un proyecto estable, tecnológico y en crecimiento. ¡Esta es tu oportunidad para dar un salto en tu carrera y te estamos buscando!

At Auren Personas, we operate within the Selection & Executive Search division, providing specialized Human Resources consulting services. We are currently collaborating with a leading company in the the consumer goods sector, based in Valencia, which is looking to expand its team by hiring a professional for the position of Team Leader Customer & Consumer Service Manager The company operates within the camping and outdoor consumer goods industry and manages a portfolio of leading brands in Europe, each with its own identity, forming a strong and complementary offering. These brands cover multiple product categories including camping furniture, leisure products, and tableware, known for their quality, innovation, and design. From its headquarters and distribution center in Europe, the company supplies customers across Europe, including distributors, agents, retailers, and consumers. In addition, it has multiple offices across Europe dedicated to sales, innovation, and marketing activities. With a dedicated team of approximately 40 colleagues, the organization focuses on growth, innovation, and strengthening its position in the international market. About the Role: The company is looking for a proactive and service-driven Team Leader Customer & Consumer Service Manager to lead and further professionalize its international customer and consumer service organization across Europe.This role is based in Valencia, Spain, and is responsible for managing and developing a customer service team operating across The Netherlands, Germany, and Spain, while ensuring the highest possible level of service towards both B2B customers and end consumers. The Team Leader Customer & Consumer Service Manager will play a key role in elevating the department to the next level by implementing AI-driven solutions, optimizing existing software systems, and improving operational processes to efficiently manage the increasing volume of customer and consumer inquiries. This role requires strong leadership, operational oversight, cross-functional collaboration, and a continuous improvement mindset. The ideal candidate combines strong people management skills with a hands-on operational approach and has the ability to improve systems, processes, and customer experiences in a fast-moving international environment. Leadership & Team Management Lead, coach, and develop the international customer and consumer service team across: The Netherlands Germany Spain Create a service-oriented, performance-driven, and customer-focused culture Ensure clear communication, efficient workflows, and strong collaboration between teams and regions Implement KPIs, reporting structures, and performance monitoring to improve service quality and efficiency Support team development through training, coaching, and continuous process improvement initiatives Customer & Consumer Service Excellence Ensure outstanding service delivery towards B2B customers and end consumers across all markets Act as escalation point for complex customer issues and key customer challenges Maintain close oversight of customer satisfaction, response times, and service quality Safeguard consistent communication and professional service across all customer touchpoints Continuously identify opportunities to improve customer experience and service standards Process Optimization & AI Implementation Drive the implementation and optimization of AI tools and existing software systems to improve efficiency and scalability Identify opportunities to automate repetitive tasks and improve response handling processes Analyze workflows and implement improvements to increase speed, accuracy, and operational effectiveness Ensure the department is fully utilizing available systems and technologies Work closely with Operations to optimize integrations and processes Cross-Functional Collaboration Work closely with: Logistics Operations Sales Marketing Finance Ensure smooth internal cooperation to safeguard service levels and customer satisfaction Coordinate proactively on delivery issues, product availability, claims, and operational challenges Support sales activities, promotions, and marketing campaigns to ensure smooth execution and customer communication Systems & Operational Management Maintain strong oversight of all customer service-related systems and processes Monitor operational performance and proactively identify bottlenecks and inefficiencies Ensure accurate and efficient handling of orders, claims, returns, and customer inquiries Contribute to the continuous improvement of internal procedures and operational standards Support scalability and future growth through structured process management Requirements: Experience & Background Proven experience in customer service management, consumer service, or customer operations leadership within an international environment Experience managing and developing international teams Strong background in customer experience, operational processes, and service optimization Experience with ERP, customer service software, and AI-driven support tools Experience in process improvement and operational efficiency projects is highly preferred Industry Affinity Affinity with or experience in consumer goods industry is a strong advantage Understanding of seasonal dynamics, consumer expectations, and retail customer structures is a plus Skills & Competencies Strong leadership and coaching abilities Customer-centric mindset with excellent problem-solving capabilities Strong organizational and operational management skills Experience with AI tools, automation, and customer service systems Analytical and process-driven mindset Strong communication and stakeholder management skills Ability to balance strategic improvements with hands-on operational involvement Fluent in English; Dutch and/or German are strong advantages Spanish language skills are highly preferred Personality Entrepreneurial and proactive Structured and solution-oriented Calm under pressure and able to manage priorities effectively Strong communicator with international cultural awareness Comfortable working in a dynamic, growing organization Benefits: What We Offer A key role in shaping and professionalizing the international customer and consumer service organization High level of ownership and autonomy Opportunity to work across multiple European markets and departments A dynamic and growing organization with strong international brands Opportunity to drive innovation through AI and process optimization Competitive compensation package aligned with experience and performance Thank you for your application and interest. We look forward to discovering your talent! At Auren Selection & Executive Search, we offer a comprehensive range of solutions for talent identification, attraction, selection, and assessment. We provide both local and international services, regardless of hiring volume. Our teams are highly specialized, with over 20 years of experience and a strong track record of success.

¿Te apetece formar parte de una compañía en pleno crecimiento y trabajar rodeado del mejor TALENTO en proyectos realmente innovadores? En Kirey España, es posible y ¡nos gustaría conocerte! Seleccionamos a un/a Ingeniero/a de Software de Genesys Cloud con sólida experiencia en automatizaciones, integraciones y optimización de soluciones, para incorporarse en nuestro equipo en cliente (Importante empresa global de soluciones IT). 🎯 ¿Qué buscamos? 🎯 Perfil técnico capaz de transformar necesidades operativas en soluciones robustas y escalables en el sector bancario. Imprescindibles: • 5 años de experiencia desarrollando soluciones en Genesys Cloud, incluyendo flujos de Architect e integraciones basadas en API., • Mínimo de 2 años de experiencia liderando proyectos relacionados con Genesys Cloud, gestionando iniciativas de Contact Center a gran escala., • Experiencia demostrable trabajando a nivel empresarial con estructuras complejas y múltiples stakeholders., • Sólido conocimiento de API REST, scripting o programación (JavaScript, Python o similar)., • Capacidad para leer/analizar requisitos y traducirlos en soluciones técnicas., • Experiencia en la resolución de problemas y garantía de la estabilidad de la plataforma., • Conocimiento de servicios de AWS y conceptos de infraestructura en la nube, fundamentos de seguridad y control de versiones., • Idiomas: Dominio del español e inglés (mínimo B2, idealmente C1), • Human skills: flexibilidad y adaptabilidad, excelentes habilidades de comunicación e interpersonales, mentalidad analítica y procedimental, fuerte capacidad de colaboración y empatía, alto nivel de atención al detalle., • Disponibilidad para viajar a Madrid (sede central del cliente), si se requiriese. Deseables: • Experiencia con integraciones basadas en eventos (EventBridge o similar)., • Conocimiento de bots, herramientas de automatización o plataformas conversacionales de IA., • Exposición a sistemas CRM (MS Dynamics)., • Certificaciones de Genesys Cloud o de proveedores de la nube (AWS). 🤝 ¿Qué ofrecemos?🤝 • Contrato indefinido con nosotros., • Salario abierto a negociación, según valía y experiencia aportada., • Jornada completa, horario flexible., • Trabajo en remoto desde España., • 22 días laborables de vacaciones, por año trabajado., • Seguimiento personalizado de tu bienestar con nuestro equipo de Cultura y Experiencia del empleado/a., • Acceso, flexible y voluntario, a nuestro Plan Retributivo., • Formación continua a través de LinkedIn Learning. Si estás buscando un cambio profesional y quieres participar en proyectos innovadores con tecnologías punteras, ¡¡anímate y envíanos tu CV!! En Kirey Solutio creemos en el valor de la diversidad y en la igualdad de oportunidades. Todas las candidaturas serán valoradas sin distinción de género, edad, origen, discapacidad, orientación sexual, identidad o expresión de género, religión o cualquier otra circunstancia personal o social. Apostamos por entornos de trabajo inclusivos, donde todas las personas puedan desarrollarse y aportar su talento.

We are looking for an experienced and hands-on RPA Developer to strengthen our RPA team and help us scale our automation capabilities across the organization. This role is ideal for someone who combines strong technical expertise, and is excited to shape the future of automation as we transition towards Microsoft Power Platform and D365. What you’ll do: • Design, develop, and maintain advanced automations using Power Automate Cloud and Desktop, • Take ownership of technical architecture and best practices within the RPA team, • Mentor a team of developers (mid-level and junior), supporting their growth and code quality, • Act as a technical authority for complex automation projects and integrations, • Collaborate with business stakeholders to translate requirements into scalable solutions, • Identify automation opportunities and proactively propose improvements and innovations, • Ensure proper governance, security, and maintainability of automations, • Prepare the team and platform for future integration with D365 (planned 2027 rollout), • Support the development of standards, reusable components, and templates What we’re looking for • Strong experience in RPA development (Power Automate Cloud & Desktop preferred), • Proven ability to design end-to-end automation solutions (including error handling, logging, scaling), • Experience with system integrations (APIs, databases, Microsoft ecosystem), • Solid understanding of software development best practices (versioning, testing, modular design), • Strong analytical and problem-solving skills, • Good communication skills to work with both technical and business stakeholders, • Experience working in international environments Nice to have • Experience with Microsoft Dynamics 365 (or other ERP systems), • Knowledge of Power Platform governance, CoE, and ALM practices, • Experience with Power Apps, Azure services, or Copilot/AI capabilities, • Background in logistics, production, or supply chain environments, • Experience scaling automation programs or supporting Citizen Developer initiatives Why join us? • Be a key player in building and scaling an RPA & Automation Center of Excellence, • Shape the technical direction of automation during a major ERP transformation (D365), • Work in a growing international environment with real business impact, • Opportunity to influence how automation evolves across the organization

About the job About Us You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with the greatest Blockchain companies. The Role As one of our first Customer Support Specialists, you will be the face of our neo-banking app and the primary point of contact for our users. This is a fully remote position with shift-based scheduling to ensure proper coverage across multiple time zones. You will work in coordination with the other support specialist to provide responsive support during peak user hours. You’ll handle inbound support, help users resolve issues quickly, and help shape our customer support experience, knowledge base, and processes from the ground up. High performers will have clear growth opportunities into Customer Experience Design, Service Design, and Quality Assurance roles as the team expands. What You’ll Do • Provide high-quality support via tickets, live chat, and email for users, • Help maintain and improve customer support software, • Influence the design of our customer experience, • Help define and refine our customer support processes, • Guide users through KYC verification, onboarding, payments, account issues, and transaction queries, through guides and ticket support where necessary, • Strictly follow compliance procedures, particularly around account restrictions, transaction disputes, and regulatory requirements, • Create, maintain, and continuously improve help center articles in your supported languages, • Identify recurring problems and collaborate with product & engineering teams to drive root-cause fixes, • Work with our AI support bot to improve automated deflection and response accuracy, • Ensure smooth shift handovers and maintain excellent team coordination, • Track, observe and analyze Customer Experience metrics to help shape the design of our product and service Requirements Must-have: • Professional working proficiency in English (written and verbal) - required for both roles, • Role 1: Full professional proficiency in Spanish + Portuguese (written and verbal), • Previous customer support experience in fintech, crypto, payments, or banking, • Hands-on experience with helpdesk tools (Zendesk, Freshdesk, Intercom, or similar), • Strong attention to detail and excellent written communication skills, • Availability and flexibility for shift work to cover time zones (including some evenings or weekends depending on the assigned shift), and emergency/standby cover for critical items Nice-to-have: • Experience with KYC/AML processes or compliance-related support, • Familiarity with crypto wallets, blockchain transactions, or Web3 applications, • Experience writing help center or knowledge base content, • Customer experience and service design skills, • System admin technology skills, • Written and verbal working proficiency in additional languages is a considerably desirable

Capitole is one of the best IT consulting companies and the place you want to be. Why? 🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company 👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies 😁 Happiness and low turnover rate 🎓 €1200 per year training budget ⌚ Flexible working hours 🌏 More than 900 skilled professionals, from more than 27 nationalities 🎯 Tailored career path 📆 Monthly follow-ups. 360º continuous evaluation 🩺 Private health insurance 💰 Flexible retribution program 🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support 📄 Processing of the work permit for you to come to Spain with your family 📢 Technological communities 🥳 Lots of amazing events Interested in joining us? Take a look at this opportunity 👇 Are you a passionate Developer? We have an exciting opportunity to lead and empower a multicultural team! 🤩The ideal candidate will have more than 5 years of experience in software development using Java and strong experience with Java 21 or recent versions of the Java ecosystem. 🚀 ✨Role and Skills✨ • Design, develop, and maintain scalable, high-performance backend applications using Java 21., • Participate in technical design and the definition of microservices-based architectures., • Implement and evolve RESTful APIs for integration with internal and external systems., • Design, optimize, and maintain data models in PostgreSQL, ensuring performance and scalability., • Apply Clean Code principles, SOLID principles, design patterns, and software development best practices., • Conduct code reviews, promoting quality standards and best practices within the team., • Experience with HTML, CSS, and JavaScript., • Knowledge of React (experience with other frameworks is also highly valued)., • Knowledge of component libraries such as Material UI., • Familiarity with state management libraries such as Redux., • Collaborate with architects, Product Owners, QA, and other technical teams to define robust solutions aligned with business objectives., • Participate in defining observability, monitoring, and application performance strategies., • Participate in mentoring activities and provide technical support to less experienced developers. 🟡Technical Knowledge🟡 • Java 21 or recent versions of the Java ecosystem, • Spring Boot, Spring Framework, Spring Data JPA / Hibernate, • REST API development, • Maven or Gradle, • Proven experience with microservices architectures, • Strong knowledge of PostgreSQL, • Strong frontend development knowledge: React, component libraries such as Material UI, • Experience with Agile methodologies (Scrum/Kanban). ➕Nice to Have • Experience with Docker and Kubernetes., • Experience with cloud platforms (AWS, Azure, or GCP)., • Experience with messaging and event-driven technologies: Kafka, RabbitMQ, • Knowledge of observability and monitoring tools, • Experience implementing and maintaining CI/CD pipelines:, • Knowledge of security best practices for API and backend application development. 🗣️Languages: English C1 📍Location: FULLREMOTE We're great, but with you we'll be even better! 😊 Want to know more? Click here 🖱️ and find out! See what people say about us 🕵️ ♀️ Glassdoor Reviews Feel free to send us your profile, we are excited to meet you! 💙 The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. -Must sign an NDA.

About the job About Us You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with the greatest Blockchain companies. The Role As one of our first Customer Support Specialists, you will be the face of our neo-banking app and the primary point of contact for our users. This is a fully remote position with shift-based scheduling to ensure proper coverage across multiple time zones. You will work in coordination with the other support specialist to provide responsive support during peak user hours. You’ll handle inbound support, help users resolve issues quickly, and help shape our customer support experience, knowledge base, and processes from the ground up. High performers will have clear growth opportunities into Customer Experience Design, Service Design, and Quality Assurance roles as the team expands. What You’ll Do • Provide high-quality support via tickets, live chat, and email for users, • Help maintain and improve customer support software, • Influence the design of our customer experience, • Help define and refine our customer support processes, • Guide users through KYC verification, onboarding, payments, account issues, and transaction queries, through guides and ticket support where necessary, • Strictly follow compliance procedures, particularly around account restrictions, transaction disputes, and regulatory requirements, • Create, maintain, and continuously improve help center articles in your supported languages, • Identify recurring problems and collaborate with product & engineering teams to drive root-cause fixes, • Work with our AI support bot to improve automated deflection and response accuracy, • Ensure smooth shift handovers and maintain excellent team coordination, • Track, observe and analyze Customer Experience metrics to help shape the design of our product and service Requirements Must-have: • Professional working proficiency in English (written and verbal) - required for both roles, • Role 1: Full professional proficiency in Spanish + Portuguese (written and verbal), • Previous customer support experience in fintech, crypto, payments, or banking, • Hands-on experience with helpdesk tools (Zendesk, Freshdesk, Intercom, or similar), • Strong attention to detail and excellent written communication skills, • Availability and flexibility for shift work to cover time zones (including some evenings or weekends depending on the assigned shift), and emergency/standby cover for critical items Nice-to-have: • Experience with KYC/AML processes or compliance-related support, • Familiarity with crypto wallets, blockchain transactions, or Web3 applications, • Experience writing help center or knowledge base content, • Customer experience and service design skills, • System admin technology skills, • Written and verbal working proficiency in additional languages is a considerably desirable

We are looking for an experienced and hands-on RPA Developer to strengthen our RPA team and help us scale our automation capabilities across the organization. This role is ideal for someone who combines strong technical expertise, and is excited to shape the future of automation as we transition towards Microsoft Power Platform and D365. What you’ll do: • Design, develop, and maintain advanced automations using Power Automate Cloud and Desktop, • Take ownership of technical architecture and best practices within the RPA team, • Mentor a team of developers (mid-level and junior), supporting their growth and code quality, • Act as a technical authority for complex automation projects and integrations, • Collaborate with business stakeholders to translate requirements into scalable solutions, • Identify automation opportunities and proactively propose improvements and innovations, • Ensure proper governance, security, and maintainability of automations, • Prepare the team and platform for future integration with D365 (planned 2027 rollout), • Support the development of standards, reusable components, and templates What we’re looking for • Strong experience in RPA development (Power Automate Cloud & Desktop preferred), • Proven ability to design end-to-end automation solutions (including error handling, logging, scaling), • Experience with system integrations (APIs, databases, Microsoft ecosystem), • Solid understanding of software development best practices (versioning, testing, modular design), • Strong analytical and problem-solving skills, • Good communication skills to work with both technical and business stakeholders, • Experience working in international environments Nice to have • Experience with Microsoft Dynamics 365 (or other ERP systems), • Knowledge of Power Platform governance, CoE, and ALM practices, • Experience with Power Apps, Azure services, or Copilot/AI capabilities, • Background in logistics, production, or supply chain environments, • Experience scaling automation programs or supporting Citizen Developer initiatives Why join us? • Be a key player in building and scaling an RPA & Automation Center of Excellence, • Shape the technical direction of automation during a major ERP transformation (D365), • Work in a growing international environment with real business impact, • Opportunity to influence how automation evolves across the organization

Join Avanade’s Global Integrated Center of Excellence (ICOE) as a hands-on AI Application Architect, helping design intelligent, agentic, cloud-native applications. You will apply advanced AI techniques to accelerate every phase of the delivery lifecycle - from analysis and design to build, test, deploy, and operate - driving transformation across complex enterprise landscapes. Role Overview As part of the Application & Infrastructure SME team within the ICOE, you will focus on modern application architecture while pioneering the use of agentic AI in real delivery scenarios. You will collaborate closely with Avanade Regions on both direct and indirect deals, supporting them during solutioning phases as well as during critical delivery phases. Whether modernizing legacy systems or building solutions from scratch, you will apply agentic AI to transform how projects are executed end-to-end. This is a unique opportunity to influence Avanade’s architecture direction, elevate engineering productivity, and lead high-impact initiatives across Azure, AWS, and GCP. What you’ll do • Architect AI-powered applications using autonomous and semi-autonomous agentic frameworks., • Apply AI agents across all delivery phases: analysis, design, build, test, deploy, and operations., • Modernise legacy applications using agentic AI for discovery, transformation, and refactoring., • Define end-to-end architectures integrating traditional software, LLMs, vector stores, and orchestration., • Drive AI adoption within Avanade Regions, enabling AI-driven solution roadmaps., • Contribute to solution planning and design across multi-disciplinary and multi-cloud environments., • Develop accelerators, reference architectures, and reusable assets for agentic AI patterns., • Guide engineering, data, and DevOps teams on AI automation and pipeline integration., • Travel occasionally for high-value client engagements. Skills and Experience • 10+ years of experience designing and developing enterprise-scale applications., • Strong foundation in software engineering including frontend, backend, APIs, data, and cloud architecture., • Expertise in Java or C# as a primary language; hands-on experience with Python, Rust, and TypeScript/JavaScript., • Proven delivery experience applying agentic AI to modernize legacy systems or build new solutions., • Hands-on expertise with agentic AI frameworks such as AutoGen, Semantic Kernel, LangChain, or equivalents., • Ability to apply AI agents across all phases of delivery: requirements, architecture, coding, testing, documentation, and deployment., • Experience with LLMs, prompt engineering, RAG, vector databases, and orchestration patterns., • Strong Azure expertise preferred, with hands-on exposure to AWS and GCP., • Experience integrating AI into distributed systems, microservices, APIs, and event-driven architectures., • DevOps and MLOps experience including CI/CD, IaC, automated testing, observability, and deployment automation., • Familiarity with data engineering, ML models, Responsible AI, and enterprise governance., • Ability to communicate complex AI concepts to both technical and executive audiences., • Cloud, AI engineering, or architecture certifications are a plus. About You • Passionate about AI with hands-on experience applying agentic patterns in real delivery work., • Comfortable working at the intersection of software engineering, AI, cloud, and automation., • Clear communicator across technical and non-technical stakeholders., • Enjoy mentoring teams and raising overall AI engineering maturity., • Continuously explore emerging AI frameworks, tools, and architectural approaches. Enjoy Your Career Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years running), with exceptional training (minimum 80 hours annually) and paid certifications. You will have access to global technical communities, a dedicated career advisor, and supportive colleagues who care about your success. Discover more benefits on Avanade’s website.

Join Avanade’s Global Integrated Center of Excellence (ICOE) as a hands-on AI Application Architect, helping design intelligent, agentic, cloud-native applications. You will apply advanced AI techniques to accelerate every phase of the delivery lifecycle - from analysis and design to build, test, deploy, and operate - driving transformation across complex enterprise landscapes. Role Overview As part of the Application & Infrastructure SME team within the ICOE, you will focus on modern application architecture while pioneering the use of agentic AI in real delivery scenarios. You will collaborate closely with Avanade Regions on both direct and indirect deals, supporting them during solutioning phases as well as during critical delivery phases. Whether modernizing legacy systems or building solutions from scratch, you will apply agentic AI to transform how projects are executed end-to-end. This is a unique opportunity to influence Avanade’s architecture direction, elevate engineering productivity, and lead high-impact initiatives across Azure, AWS, and GCP. What you’ll do • Architect AI-powered applications using autonomous and semi-autonomous agentic frameworks., • Apply AI agents across all delivery phases: analysis, design, build, test, deploy, and operations., • Modernise legacy applications using agentic AI for discovery, transformation, and refactoring., • Define end-to-end architectures integrating traditional software, LLMs, vector stores, and orchestration., • Drive AI adoption within Avanade Regions, enabling AI-driven solution roadmaps., • Contribute to solution planning and design across multi-disciplinary and multi-cloud environments., • Develop accelerators, reference architectures, and reusable assets for agentic AI patterns., • Guide engineering, data, and DevOps teams on AI automation and pipeline integration., • Travel occasionally for high-value client engagements. Skills and Experience • 10+ years of experience designing and developing enterprise-scale applications., • Strong foundation in software engineering including frontend, backend, APIs, data, and cloud architecture., • Expertise in Java or C# as a primary language; hands-on experience with Python, Rust, and TypeScript/JavaScript., • Proven delivery experience applying agentic AI to modernize legacy systems or build new solutions., • Hands-on expertise with agentic AI frameworks such as AutoGen, Semantic Kernel, LangChain, or equivalents., • Ability to apply AI agents across all phases of delivery: requirements, architecture, coding, testing, documentation, and deployment., • Experience with LLMs, prompt engineering, RAG, vector databases, and orchestration patterns., • Strong Azure expertise preferred, with hands-on exposure to AWS and GCP., • Experience integrating AI into distributed systems, microservices, APIs, and event-driven architectures., • DevOps and MLOps experience including CI/CD, IaC, automated testing, observability, and deployment automation., • Familiarity with data engineering, ML models, Responsible AI, and enterprise governance., • Ability to communicate complex AI concepts to both technical and executive audiences., • Cloud, AI engineering, or architecture certifications are a plus. About You • Passionate about AI with hands-on experience applying agentic patterns in real delivery work., • Comfortable working at the intersection of software engineering, AI, cloud, and automation., • Clear communicator across technical and non-technical stakeholders., • Enjoy mentoring teams and raising overall AI engineering maturity., • Continuously explore emerging AI frameworks, tools, and architectural approaches. Enjoy Your Career Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years running), with exceptional training (minimum 80 hours annually) and paid certifications. You will have access to global technical communities, a dedicated career advisor, and supportive colleagues who care about your success. Discover more benefits on Avanade’s website.

Capitole is one of the best IT consulting companies and the place you want to be. Why? 🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company 👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies 😁 Happiness and low turnover rate 🎓 €1200 per year training budget ⌚ Flexible working hours 🌏 More than 900 skilled professionals, from more than 27 nationalities 🎯 Tailored career path 📆 Monthly follow-ups. 360º continuous evaluation 🩺 Private health insurance 💰 Flexible retribution program 🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support 📄 Processing of the work permit for you to come to Spain with your family 📢 Technological communities 🥳 Lots of amazing events Interested in joining us? Take a look at this opportunity 👇 Are you a passionate Developer? We have an exciting opportunity to lead and empower a multicultural team! 🤩The ideal candidate will have more than 5 years of experience in software development using Java and strong experience with Java 21 or recent versions of the Java ecosystem. 🚀 ✨Role and Skills✨ • Design, develop, and maintain scalable, high-performance backend applications using Java 21., • Participate in technical design and the definition of microservices-based architectures., • Implement and evolve RESTful APIs for integration with internal and external systems., • Design, optimize, and maintain data models in PostgreSQL, ensuring performance and scalability., • Apply Clean Code principles, SOLID principles, design patterns, and software development best practices., • Conduct code reviews, promoting quality standards and best practices within the team., • Experience with HTML, CSS, and JavaScript., • Knowledge of React (experience with other frameworks is also highly valued)., • Knowledge of component libraries such as Material UI., • Familiarity with state management libraries such as Redux., • Collaborate with architects, Product Owners, QA, and other technical teams to define robust solutions aligned with business objectives., • Participate in defining observability, monitoring, and application performance strategies., • Participate in mentoring activities and provide technical support to less experienced developers. 🟡Technical Knowledge🟡 • Java 21 or recent versions of the Java ecosystem, • Spring Boot, Spring Framework, Spring Data JPA / Hibernate, • REST API development, • Maven or Gradle, • Proven experience with microservices architectures, • Strong knowledge of PostgreSQL, • Strong frontend development knowledge: React, component libraries such as Material UI, • Experience with Agile methodologies (Scrum/Kanban). ➕Nice to Have • Experience with Docker and Kubernetes., • Experience with cloud platforms (AWS, Azure, or GCP)., • Experience with messaging and event-driven technologies: Kafka, RabbitMQ, • Knowledge of observability and monitoring tools, • Experience implementing and maintaining CI/CD pipelines:, • Knowledge of security best practices for API and backend application development. 🗣️Languages: English C1 📍Location: FULLREMOTE We're great, but with you we'll be even better! 😊 Want to know more? Click here 🖱️ and find out! See what people say about us 🕵️ ♀️ Glassdoor Reviews Feel free to send us your profile, we are excited to meet you! 💙 The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. -Must sign an NDA.

Capitole is one of the best IT consulting companies and the place you want to be. Why? 🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company 👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies 😁 Happiness and low turnover rate 🎓 €1200 per year training budget ⌚ Flexible working hours 🌏 More than 900 skilled professionals, from more than 27 nationalities 🎯 Tailored career path 📆 Monthly follow-ups. 360º continuous evaluation 🩺 Private health insurance 💰 Flexible retribution program 🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support 📄 Processing of the work permit for you to come to Spain with your family 📢 Technological communities 🥳 Lots of amazing events Capitole Consulting keeps growing and we want to do it with you! Would you like to further your career in the IT sector? We are looking for a Backend Developer with 5+ years of experience in Go (Golang)?☁️ - 100% Remote 📍 Mandatory to reside in Spain! 🧠Required skills: • Expertise in Go or other high-level languages such as Java, C# or Python., • Experience using ORM tools like GORM or Atlas for database interactions., • Experience with Postgres and SQL for robust database design and query optimization., • Hands-on experience with Docker and Kubernetes for container management and orchestration in development and production environments., • Proficiency with Git and GitHub for version control and CI/CD practices to streamline the development workflow., • Experience with testing frameworks like ViTest for integration testing, Ginkgo for Go applications unit testing and Playwright for end-to-end testing., • Familiarity with TypeScript and Vue.js or similar frameworks is beneficial. ⭐Nice to have: • Knowledge of Lua scripting and experience with Kong or NGINX Lua Resty for API gateway configuration and management., • Experience with RabbitMQ or similar message brokers, with a solid understanding of event-driven architectures and integrating scalable messaging systems., • Familiarity with HashiCorp Vault for securely storing and managing access to secrets such as tokens, passwords, certificates, and encryption keys., • Ability to support product teams by writing clear and concise user stories., • Understanding of observability practices and tools such as OpenSearch or Grafana for monitoring, alerting, and system performance analysis. 💡What you’ll do: • Design, develop and maintain Go microservices with clean, efficient code on Kubernetes clusters within a container-as-a-service platform (AWS), ensuring scalability and resilience., • Write and maintain a suite of unit and integration and end-to-end tests to guarantee the reliability and performance of our applications., • Design and implement CI/CD pipelines that automate the software delivery process, from code to deployment, enhancing productivity and reducing time-to-market. 🔵Conditions: Language: English (C1) / Spanish (C1). Location: FULLREMOTE. Schedule: 40h/week. Flexible. Want to know more? Click here 🖱️ and find out! See what people say about us 🕵️ ♀️ Glassdoor Reviews Feel free to send us your profile, we are excited to meet you! 💙 The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. -Must sign an NDA.

Capitole is one of the best IT consulting companies and the place you want to be. Why? 🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company 👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies 😁 Happiness and low turnover rate 🎓 €1200 per year training budget ⌚ Flexible working hours 🌏 More than 900 skilled professionals, from more than 27 nationalities 🎯 Tailored career path 📆 Monthly follow-ups. 360º continuous evaluation 🩺 Private health insurance 💰 Flexible retribution program 🏋️ ♂️ Wellhub: access to fitness, wellness, and mental health support 📄 Processing of the work permit for you to come to Spain with your family 📢 Technological communities 🥳 Lots of amazing events Capitole Consulting keeps growing and we want to do it with you! Would you like to further your career in the IT sector? We are looking for a Backend Developer with 5+ years of experience in Go (Golang)?☁️ - 100% Remote 📍 Mandatory to reside in Spain! 🧠Required skills: • Expertise in Go or other high-level languages such as Java, C# or Python., • Experience using ORM tools like GORM or Atlas for database interactions., • Experience with Postgres and SQL for robust database design and query optimization., • Hands-on experience with Docker and Kubernetes for container management and orchestration in development and production environments., • Proficiency with Git and GitHub for version control and CI/CD practices to streamline the development workflow., • Experience with testing frameworks like ViTest for integration testing, Ginkgo for Go applications unit testing and Playwright for end-to-end testing., • Familiarity with TypeScript and Vue.js or similar frameworks is beneficial. ⭐Nice to have: • Knowledge of Lua scripting and experience with Kong or NGINX Lua Resty for API gateway configuration and management., • Experience with RabbitMQ or similar message brokers, with a solid understanding of event-driven architectures and integrating scalable messaging systems., • Familiarity with HashiCorp Vault for securely storing and managing access to secrets such as tokens, passwords, certificates, and encryption keys., • Ability to support product teams by writing clear and concise user stories., • Understanding of observability practices and tools such as OpenSearch or Grafana for monitoring, alerting, and system performance analysis. 💡What you’ll do: • Design, develop and maintain Go microservices with clean, efficient code on Kubernetes clusters within a container-as-a-service platform (AWS), ensuring scalability and resilience., • Write and maintain a suite of unit and integration and end-to-end tests to guarantee the reliability and performance of our applications., • Design and implement CI/CD pipelines that automate the software delivery process, from code to deployment, enhancing productivity and reducing time-to-market. 🔵Conditions: Language: English (C1) / Spanish (C1). Location: FULLREMOTE. Schedule: 40h/week. Flexible. Want to know more? Click here 🖱️ and find out! See what people say about us 🕵️ ♀️ Glassdoor Reviews Feel free to send us your profile, we are excited to meet you! 💙 The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. -Must sign an NDA.

🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. 💡 Responsibilities • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Servicenow, Jira and Confluence, • English B1/B2 Nice to have / Preferred: • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)., • Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics., • Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)., • Experience with event-based integrations (EventBridge or similar)., • Exposure to CRM systems (MS Dynamics)., • Genesys Cloud or cloud provider certifications (AWS)., • Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Genesys Cloud Software Engineer. Our customer is a bank Work Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month. Key Responsibilities: • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Mandatory requirements: • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Jira and Confluence, • English B2+/C1

At Auren Personas, we operate within the Selection & Executive Search division, providing specialized Human Resources consulting services. We are currently collaborating with a leading company in the the consumer goods sector, based in Valencia, which is looking to expand its team by hiring a professional for the position of Team Leader Customer & Consumer Service Manager The company operates within the camping and outdoor consumer goods industry and manages a portfolio of leading brands in Europe, each with its own identity, forming a strong and complementary offering. These brands cover multiple product categories including camping furniture, leisure products, and tableware, known for their quality, innovation, and design. From its headquarters and distribution center in Europe, the company supplies customers across Europe, including distributors, agents, retailers, and consumers. In addition, it has multiple offices across Europe dedicated to sales, innovation, and marketing activities. With a dedicated team of approximately 40 colleagues, the organization focuses on growth, innovation, and strengthening its position in the international market. About the Role: The company is looking for a proactive and service-driven Team Leader Customer & Consumer Service Manager to lead and further professionalize its international customer and consumer service organization across Europe.This role is based in Valencia, Spain, and is responsible for managing and developing a customer service team operating across The Netherlands, Germany, and Spain, while ensuring the highest possible level of service towards both B2B customers and end consumers. The Team Leader Customer & Consumer Service Manager will play a key role in elevating the department to the next level by implementing AI-driven solutions, optimizing existing software systems, and improving operational processes to efficiently manage the increasing volume of customer and consumer inquiries. This role requires strong leadership, operational oversight, cross-functional collaboration, and a continuous improvement mindset. The ideal candidate combines strong people management skills with a hands-on operational approach and has the ability to improve systems, processes, and customer experiences in a fast-moving international environment. Leadership & Team Management • Lead, coach, and develop the international customer and consumer service team across:, • The Netherlands, • Germany, • Spain, • Create a service-oriented, performance-driven, and customer-focused culture, • Ensure clear communication, efficient workflows, and strong collaboration between teams and regions, • Implement KPIs, reporting structures, and performance monitoring to improve service quality and efficiency, • Support team development through training, coaching, and continuous process improvement initiatives Customer & Consumer Service Excellence • Ensure outstanding service delivery towards B2B customers and end consumers across all markets, • Act as escalation point for complex customer issues and key customer challenges, • Maintain close oversight of customer satisfaction, response times, and service quality, • Safeguard consistent communication and professional service across all customer touchpoints, • Continuously identify opportunities to improve customer experience and service standards Process Optimization & AI Implementation • Drive the implementation and optimization of AI tools and existing software systems to improve efficiency and scalability, • Identify opportunities to automate repetitive tasks and improve response handling processes, • Analyze workflows and implement improvements to increase speed, accuracy, and operational effectiveness, • Ensure the department is fully utilizing available systems and technologies, • Work closely with Operations to optimize integrations and processes Cross-Functional Collaboration • Work closely with:, • Logistics, • Operations, • Sales, • Marketing, • Finance, • Ensure smooth internal cooperation to safeguard service levels and customer satisfaction, • Coordinate proactively on delivery issues, product availability, claims, and operational challenges, • Support sales activities, promotions, and marketing campaigns to ensure smooth execution and customer communication Systems & Operational Management • Maintain strong oversight of all customer service-related systems and processes, • Monitor operational performance and proactively identify bottlenecks and inefficiencies, • Ensure accurate and efficient handling of orders, claims, returns, and customer inquiries, • Contribute to the continuous improvement of internal procedures and operational standards, • Support scalability and future growth through structured process management Requirements: Experience & Background • Proven experience in customer service management, consumer service, or customer operations leadership within an international environment, • Experience managing and developing international teams, • Strong background in customer experience, operational processes, and service optimization, • Experience with ERP, customer service software, and AI-driven support tools, • Experience in process improvement and operational efficiency projects is highly preferred Industry Affinity • Affinity with or experience in consumer goods industry is a strong advantage, • Understanding of seasonal dynamics, consumer expectations, and retail customer structures is a plus Skills & Competencies • Strong leadership and coaching abilities, • Customer-centric mindset with excellent problem-solving capabilities, • Strong organizational and operational management skills, • Experience with AI tools, automation, and customer service systems, • Analytical and process-driven mindset, • Strong communication and stakeholder management skills, • Ability to balance strategic improvements with hands-on operational involvement, • Fluent in English; Dutch and/or German are strong advantages, • Spanish language skills are highly preferred Personality • Entrepreneurial and proactive, • Structured and solution-oriented, • Calm under pressure and able to manage priorities effectively, • Strong communicator with international cultural awareness, • Comfortable working in a dynamic, growing organization Benefits: What We Offer • A key role in shaping and professionalizing the international customer and consumer service organization, • High level of ownership and autonomy, • Opportunity to work across multiple European markets and departments, • A dynamic and growing organization with strong international brands, • Opportunity to drive innovation through AI and process optimization, • Competitive compensation package aligned with experience and performance Thank you for your application and interest. We look forward to discovering your talent! At Auren Selection & Executive Search, we offer a comprehensive range of solutions for talent identification, attraction, selection, and assessment. We provide both local and international services, regardless of hiring volume. Our teams are highly specialized, with over 20 years of experience and a strong track record of success.

We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Genesys Cloud Software Engineer. Our customer is a bank Work Location: 100% Remote, Spain. With the possibility of going to the Madrid office once a month. Key Responsibilities: • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Mandatory requirements: • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Jira and Confluence, • English B2+/C1

🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. 100% Remote. The role may require on-site attendance at the Madrid offices approximately 1 per month. 💡 Responsibilities • Develop and maintain customer experience flows in Genesys Cloud Architect., • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services., • Implement routing logic, automation, and configurations for voice and digital channels., • Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs., • Troubleshoot issues, optimize performance, and ensure platform stability., • Participate in testing, documentation, and deployment activities following development best practices., • Support continuous improvement of the contact center platform and related processes., • Takeover of periodical on-call duty (7x24) usually 1 per month. Requirements & Qualification • 3-7+ years in contact-center/telephony development or systems engineering, • At least 2 years working specifically with Genesys Cloud or equivalent CCaaS., • Experience with Servicenow, Jira and Confluence, • English B1/B2 Nice to have / Preferred: • Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect)., • Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics., • Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups)., • Experience with event-based integrations (EventBridge or similar)., • Exposure to CRM systems (MS Dynamics)., • Genesys Cloud or cloud provider certifications (AWS)., • Experience with REST APIs, webhooks, JSON, OAuth2 and JWT. 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Our client, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – Huawei is committed to bringing digital to every person, home, and organization for a fully connected, intelligent world. At Huawei, innovation focuses on customer needs. Huawei invests heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With more than 208,000 employees, that operates in more than 170 countries and regions. Responsibility: • Installation Instruction: Provide installation training to customer/installer, ensure all the Huawei equipment would be installed safely, reliably and properly., • Transformer Station / Inverter Commissioning Instruction: Instruct the customer/installer to power on and configure the transformer station / inverter, ensure the Huawei equipment running normally., • Monitoring System Operation Instruction: Instruct the customer/installer on how to build and use the Huawei monitoring system, ensure the communication and monitoring functions can work normally, and be clear for customer to operate., • Troubleshooting to malfunctioned equipment: Locate the fault by remote support or on-site service, instruct the customer/ maintenance personnel get the faulty equipment recovery., • Hardware replacement: Disassemble the faulty equipment, install the replacement and make it run normally, return the faulty equipment to Huawei., • Preventive Maintenance: Routine maintenance triggered by Huawei, such as testing performance of solar system, checking historical alarms, checking the reliability of cable connection and exporting inverter logs etc. Professional Knowledge: • Good communication skills with customer, teamwork spirit; tough and able to work under pressure, good professionalism, hard-working, strong execution, good learning ability;, • Ability to travel up to 70%,, • Need contact the China R&D center colleagues, English and local language is must, Mandarin is a plus ;, • AC/DC Power Conversion and Control experience;, • Knowledge of Mechanical principles, electronics and AC/DC power distribution;, • Demonstrated ability to troubleshoot electrical and electronic circuits;, • Ability to read and understand electrical and electronic schematics and mechanical drawings;, • Ability to configure and repair communication hardware and software;, • Ability to lift and move objects up to 70lbs. Business Skills: • Requires a bachelor’s degree in electrical Engineer, information technologies, Mechanical Engineers, Automatic Control Engineering, Photovoltaic and Renewable Energy, etc ;, • >1 year of experience in technical service or field engineering background with on-site experience;, • Strong analytical skills, detail-oriented and strong communication skills;, • Experience in PV inverter or storage industry will be an advantage. What We Offer • Competitive salary and benefits package, • Permanent contract with external contractor, • Opportunity to work in a global tech leader, • Inclusive and collaborative work culture Privacy Statement: We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely. https://career.huawei.com/socRecruitment/euportal/portal/privacy-notice.html If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking: https://www.huawei.com/en/personal-data-request

Our client, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – Huawei is committed to bringing digital to every person, home, and organization for a fully connected, intelligent world. At Huawei, innovation focuses on customer needs. Huawei invests heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With more than 208,000 employees, that operates in more than 170 countries and regions. Responsibility: • Installation Instruction: Provide installation training to customer/installer, ensure all the Huawei equipment would be installed safely, reliably and properly., • Transformer Station / Inverter Commissioning Instruction: Instruct the customer/installer to power on and configure the transformer station / inverter, ensure the Huawei equipment running normally., • Monitoring System Operation Instruction: Instruct the customer/installer on how to build and use the Huawei monitoring system, ensure the communication and monitoring functions can work normally, and be clear for customer to operate., • Troubleshooting to malfunctioned equipment: Locate the fault by remote support or on-site service, instruct the customer/ maintenance personnel get the faulty equipment recovery., • Hardware replacement: Disassemble the faulty equipment, install the replacement and make it run normally, return the faulty equipment to Huawei., • Preventive Maintenance: Routine maintenance triggered by Huawei, such as testing performance of solar system, checking historical alarms, checking the reliability of cable connection and exporting inverter logs etc. Professional Knowledge: • Good communication skills with customer, teamwork spirit; tough and able to work under pressure, good professionalism, hard-working, strong execution, good learning ability;, • Ability to travel up to 70%,, • Need contact the China R&D center colleagues, English and local language is must, Mandarin is a plus ;, • AC/DC Power Conversion and Control experience;, • Knowledge of Mechanical principles, electronics and AC/DC power distribution;, • Demonstrated ability to troubleshoot electrical and electronic circuits;, • Ability to read and understand electrical and electronic schematics and mechanical drawings;, • Ability to configure and repair communication hardware and software;, • Ability to lift and move objects up to 70lbs. Business Skills: • Requires a bachelor’s degree in electrical Engineer, information technologies, Mechanical Engineers, Automatic Control Engineering, Photovoltaic and Renewable Energy, etc ;, • >1 year of experience in technical service or field engineering background with on-site experience;, • Strong analytical skills, detail-oriented and strong communication skills;, • Experience in PV inverter or storage industry will be an advantage. What We Offer • Competitive salary and benefits package, • Permanent contract with external contractor, • Opportunity to work in a global tech leader, • Inclusive and collaborative work culture Privacy Statement: We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely. https://career.huawei.com/socRecruitment/euportal/portal/privacy-notice.html If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking: https://www.huawei.com/en/personal-data-request

Are you experienced in technical Translations? Are you open to work on site, in Madrid? Take a look! ORTEC ENGINEERING is the engineering subsidiary of ORTEC GROUP. We are an European leader in engineering, linguistics, risk and project management. The ORTEC branch in Spain is specialized in Engineering services, maintenance engineering, integrated logistics support, supportability, reliability and maintainability engineering and technical translations. Our team is in charge of developing engineering studies for the creation, update or optimization of aircraft Maintenance Programs, using specific methodologies, for different customers - main European aircraft manufacturers or vendors. Our Linguistics Department is looking for Freelance or Staff employee technical translators specialized in, and with demonstrate experience in, translating documents from French to German (FRàGE) to reinforce our in-house translations teams in our production center in Madrid. We are looking for translators with experience in technical translation, from FRENCH to GERMAN and vice versa, and technical documentation like aircraft maintenance manuals, industrial installations instructions, ground vehicles maintenance or other similar technical language- related translations. JOB DESCRIPTION You will be mainly involved in: Analysis of source documentation authored in French or German, in collaboration and close contact with our technical authors. Translation from French to German and from German to French. Management of translation memories in automatic translations software (TRADOS). Cross-check processes in accordance with our Quality Assurance processes. PROFILE We are looking for candidates whose profile matches the following characteristics: Translation or Interpretation studies Experience in translations of technical texts from Spanish and English into German or French Experience in the translation of technical texts from other languages, such as English. Knowledge in Simplified Technical English (STE) standard Experience in maintenance manuals and / or real maintenance experience. Systems or structures general knowledge, systems operation, structural repairs, data sheets or other technical domains. Use of translations software e.g. TRADOS STUDIO XML / SGML authoring experience Expert in Microsoft Office Good organizational skills Ability to focus on priorities and deliver on time to agreed standards Service-oriented attitude Excellent oral and written communication skills in the different languages. And a strong team spirit! If you match these skills, you are located in Spain and want to work as in-house translator in our offices in Madrid, don't hesitate to apply for this job offer. At Ortec Engineering we are proud to consider Diversity and Inclusion as essential elements in everything we do. We are committed to our Equal Employment Opportunity policy without regard to race, color, ethnicity, gender, age, sexual orientation, gender identity, religion, or disability. Note: Through your active application in this Selection Process via LinkedIn, you authorize the processing and use of your personal data, including your LinkedIn profile, in accordance with the ORTEC GROUP DATA PROTECTION POLICY available at https://ortec-group.com/en/gdpr/

¡Hola! 🙋 ¿Todavía no conoces HIBERUS TECNOLOGÍA? Somos una empresa de #tecnología construida con un ingrediente diferencial, la HIPERESPECIALIZACIÓN. Formar parte de hiberus significa crecimiento, pasión por la tecnología, interés por la innovación, ambiente laboral flexible y colaborativo, compañerismo, aprendizaje, formación continua, motivación y superación ante nuevos retos... y esto es solo el principio. Contamos con un equipo de más de 4.500 profesionales, 46 áreas de especialización y 35 hubs de desarrollo en España, Europa, Latinoamérica, Estados Unidos y África. Somos la primera empresa tecnológica española de capital privado. En los últimos cuatro años, hemos experimentado un crecimiento exponencial, duplicando nuestro volumen de negocio año tras año. Esto nos ha permitido consolidarnos como un actor clave en el ecosistema tecnológico español y mantenernos competitivos frente a los líderes internacionales ¡Estamos redefiniendo el mapa tecnológico mundial! 🌐💻 Trabajamos muy duro, para transformar nuestra vida a través de la tecnología y queremos contar contigo para seguir creciendo. Si lo tuyo es el mundo IT, te gusta estar al día en las últimas tecnologías y quieres asumir un nuevo reto profesional ¡Sigue leyendo, te estamos buscando! 🔎¿Qué estamos buscando? Buscamos un/a Ingeniero/a de Software con experiencia en Genesys Cloud para diseñar, desarrollar, integrar y mantener soluciones dentro de nuestra plataforma cloud de contact center. Buscamos una persona que nos ayude a seguir creciendo, con ganas de aportar y seguir evolucionando de la mano de los mejores profesionales, pero sobre todo... ¡en hiberus buscamos buena gente!😉 💻Algunas de tus funciones • Desarrollar y mantener flujos de experiencia de cliente en Genesys Cloud Architect., • Construir y dar soporte a integraciones utilizando APIs de Genesys Cloud, Data Actions y servicios basados en eventos., • Implementar lógica de routing, automatización y configuraciones para canales de voz y digitales., • Colaborar con Product Owners, Business Analysts y equipos IT para entregar soluciones técnicas alineadas con las necesidades del negocio., • Resolver incidencias, optimizar el rendimiento y garantizar la estabilidad de la plataforma., • Participar en actividades de testing, documentación y despliegue siguiendo buenas prácticas de desarrollo., • Dar soporte a la mejora continua de la plataforma de contact center y de los procesos relacionados. 💻💪🏻Habilidades y requisitos • Entre 3 y 7+ años de experiencia en desarrollo o ingeniería de sistemas de contact center/telefonía; al menos 2 años trabajando específicamente con Genesys Cloud o soluciones CCaaS equivalentes., • Experiencia demostrable desplegando servicios inbound/outbound en producción y gestionando go-lives., • Capacidad para analizar requisitos y transformarlos en soluciones técnicas., • Experiencia resolviendo incidencias y garantizando la estabilidad de la plataforma., • Familiaridad con conceptos cloud, fundamentos de seguridad y control de versiones. Valorable / Deseable • Certificaciones de Genesys Cloud (por ejemplo, Genesys Cloud Certified Professional / Architect)., • Experiencia con Genesys Architect API y APIs específicas de campañas inbound y outbound., • Experiencia con proveedores cloud (AWS, Azure o GCP) y networking (VPC, subredes, NAT, security groups)., • Experiencia con integraciones basadas en eventos (EventBridge o similares)., • Conocimiento de sistemas CRM (MS Dynamics)., • Certificaciones de Genesys Cloud o de proveedores cloud (AWS)., • Experiencia con REST APIs, webhooks, JSON, OAuth2 y JWT. 🙌¿Qué te ofrecemos? 💼 Contrato indefinido en una compañía puramente tecnológica, que forma parte de un gran grupo, solvente y en crecimiento. 💰 Salario fijo competitivo + bonificación 🏖️ Ambiente familiar, cercano, ¡como una gran familia! ⏰ Conciliación con nuestra vida personal y laboral mediante horario flexible, acuerdos de teletrabajo, desconexión digital, jornada intensiva viernes y verano. 🤙 Cultura “techie”, nos gusta estar en contacto con la tecnología, herramientas, y últimas novedades! 📚 ¡Formación! Siempre que quieras, disfrutarás de un amplio catálogo de cursos formativos, adaptados a tu perfil profesional, inquietudes y novedades del sector. Para ello, pondremos a tu disposición todo el potencial de nuestra Hiberus University y los acuerdos con los principales fabricantes. 💳 ¡Benefíciate! Programa de retribución flexible a medida: seguro médico, tarjeta de transporte público, cheques guardería, tarjeta restaurante, etc. En hiberus estamos viviendo un crecimiento explosivo 💥 y queremos que formes parte de nuestro equipo. Suena bien, ¿verdad? Si quieres saber más, ¡inscríbete y te contamos! Si quieres saber más busca nuestros hashtag #somoshiberus #lascosasocurrenaquí y conoce todo lo que hacemos. ¿Hablamos? www.hiberus.com #somosHiberus y ¿tú? ¿Te animas?🚀

¡Hola! 🙋 ¿Todavía no conoces HIBERUS TECNOLOGÍA? Somos una empresa de #tecnología construida con un ingrediente diferencial, la HIPERESPECIALIZACIÓN. Formar parte de hiberus significa crecimiento, pasión por la tecnología, interés por la innovación, ambiente laboral flexible y colaborativo, compañerismo, aprendizaje, formación continua, motivación y superación ante nuevos retos... y esto es solo el principio. Contamos con un equipo de más de 4.500 profesionales, 46 áreas de especialización y 35 hubs de desarrollo en España, Europa, Latinoamérica, Estados Unidos y África. Somos la primera empresa tecnológica española de capital privado. En los últimos cuatro años, hemos experimentado un crecimiento exponencial, duplicando nuestro volumen de negocio año tras año. Esto nos ha permitido consolidarnos como un actor clave en el ecosistema tecnológico español y mantenernos competitivos frente a los líderes internacionales ¡Estamos redefiniendo el mapa tecnológico mundial! 🌐💻 Trabajamos muy duro, para transformar nuestra vida a través de la tecnología y queremos contar contigo para seguir creciendo. Si lo tuyo es el mundo IT, te gusta estar al día en las últimas tecnologías y quieres asumir un nuevo reto profesional ¡Sigue leyendo, te estamos buscando! 🔎¿Qué estamos buscando? Buscamos un/a Ingeniero/a de Software con experiencia en Genesys Cloud para diseñar, desarrollar, integrar y mantener soluciones dentro de nuestra plataforma cloud de contact center. Buscamos una persona que nos ayude a seguir creciendo, con ganas de aportar y seguir evolucionando de la mano de los mejores profesionales, pero sobre todo... ¡en hiberus buscamos buena gente!😉 💻Algunas de tus funciones • Desarrollar y mantener flujos de experiencia de cliente en Genesys Cloud Architect., • Construir y dar soporte a integraciones utilizando APIs de Genesys Cloud, Data Actions y servicios basados en eventos., • Implementar lógica de routing, automatización y configuraciones para canales de voz y digitales., • Colaborar con Product Owners, Business Analysts y equipos IT para entregar soluciones técnicas alineadas con las necesidades del negocio., • Resolver incidencias, optimizar el rendimiento y garantizar la estabilidad de la plataforma., • Participar en actividades de testing, documentación y despliegue siguiendo buenas prácticas de desarrollo., • Dar soporte a la mejora continua de la plataforma de contact center y de los procesos relacionados. 💻💪🏻Habilidades y requisitos • Entre 3 y 7+ años de experiencia en desarrollo o ingeniería de sistemas de contact center/telefonía; al menos 2 años trabajando específicamente con Genesys Cloud o soluciones CCaaS equivalentes., • Experiencia demostrable desplegando servicios inbound/outbound en producción y gestionando go-lives., • Capacidad para analizar requisitos y transformarlos en soluciones técnicas., • Experiencia resolviendo incidencias y garantizando la estabilidad de la plataforma., • Familiaridad con conceptos cloud, fundamentos de seguridad y control de versiones. Valorable / Deseable • Certificaciones de Genesys Cloud (por ejemplo, Genesys Cloud Certified Professional / Architect)., • Experiencia con Genesys Architect API y APIs específicas de campañas inbound y outbound., • Experiencia con proveedores cloud (AWS, Azure o GCP) y networking (VPC, subredes, NAT, security groups)., • Experiencia con integraciones basadas en eventos (EventBridge o similares)., • Conocimiento de sistemas CRM (MS Dynamics)., • Certificaciones de Genesys Cloud o de proveedores cloud (AWS)., • Experiencia con REST APIs, webhooks, JSON, OAuth2 y JWT. 🙌¿Qué te ofrecemos? 💼 Contrato indefinido en una compañía puramente tecnológica, que forma parte de un gran grupo, solvente y en crecimiento. 💰 Salario fijo competitivo + bonificación 🏖️ Ambiente familiar, cercano, ¡como una gran familia! ⏰ Conciliación con nuestra vida personal y laboral mediante horario flexible, acuerdos de teletrabajo, desconexión digital, jornada intensiva viernes y verano. 🤙 Cultura “techie”, nos gusta estar en contacto con la tecnología, herramientas, y últimas novedades! 📚 ¡Formación! Siempre que quieras, disfrutarás de un amplio catálogo de cursos formativos, adaptados a tu perfil profesional, inquietudes y novedades del sector. Para ello, pondremos a tu disposición todo el potencial de nuestra Hiberus University y los acuerdos con los principales fabricantes. 💳 ¡Benefíciate! Programa de retribución flexible a medida: seguro médico, tarjeta de transporte público, cheques guardería, tarjeta restaurante, etc. En hiberus estamos viviendo un crecimiento explosivo 💥 y queremos que formes parte de nuestro equipo. Suena bien, ¿verdad? Si quieres saber más, ¡inscríbete y te contamos! Si quieres saber más busca nuestros hashtag #somoshiberus #lascosasocurrenaquí y conoce todo lo que hacemos. ¿Hablamos? www.hiberus.com #somosHiberus y ¿tú? ¿Te animas?🚀

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of 1,500+ Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. About the Role As a Senior AEP Consultant, you will play a critical role in helping clients unlock the full potential of Adobe Experience Platform. You’ll work closely with business stakeholders, architects, and developers to design, implement, and optimize real-time, data-driven customer experiences across marketing, analytics, and personalization initiatives. At Cognizant Netcentric, you will also mentor other consultants, shape best practices within our Adobe Center of Excellence, and drive success across complex client engagements. What You’ll Do: • Lead client engagements focused on Adobe Experience Platform (AEP): Real-Time CDP, Journey Orchestration, and Customer Journey Analytics, • Build solution blueprints and technical strategies tailored to client business objectives, • Collaborate with Solution Architects to refine standard AEP frameworks and methodologies, • Provide advisory services to drive adoption, implementation, and expansion of AEP applications, • Assist in projects across implementation, testing, and training, with a strong focus on AEP capabilities, • Design customized solutions, data schemas, and tag implementation strategies, • Validate and debug AEP configurations and integrations, ensuring performance, quality, and compliance, • Maintain clear documentation including functional and technical specifications, • Advise key stakeholders and provide actionable insights to support business success, • Participate in pre-sales activities, including solution demonstrations, estimates, and proposals, • Actively mentor peers and contribute to the growth of the Solution Consulting community What You Bring: • Strong background in Adobe Experience Platform (AEP) implementations, including Real-Time CDP, Journey Orchestration, and Customer Journey Analytics, • 5+ years in Consulting or Professional Services within enterprise software or digital marketing technology, • Solid understanding of digital marketing strategies, customer data management, and personalization, • Proven ability to translate business requirements into actionable technical solutions, • Experience integrating AEP with other enterprise systems (Adobe Marketing Cloud, CRM, analytics tools), • Strong analytical, problem-solving, and solutions-oriented mindset, • Excellent presentation and communication skills for technical, marketing, and business audiences, • Agile mindset and experience with Scrum or Kanban methodologies, • Willingness to travel and collaborate across global teams Nice to Have • Knowledge of AI/ML applications within AEP (predictive scoring, personalization), • Familiarity with Adobe Analytics, Adobe Target, Adobe Launch, or Campaign, • Experience with data governance, identity resolution, and multi-channel integration, • Cloud platform experience (AWS, Azure, GCP), • Hands-on SQL, APIs, and scripting knowledge for data integration and automation What do we offer YOU? • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of 1,500+ Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. About the Role As a Senior AEP Consultant, you will play a critical role in helping clients unlock the full potential of Adobe Experience Platform. You’ll work closely with business stakeholders, architects, and developers to design, implement, and optimize real-time, data-driven customer experiences across marketing, analytics, and personalization initiatives. At Cognizant Netcentric, you will also mentor other consultants, shape best practices within our Adobe Center of Excellence, and drive success across complex client engagements. What You’ll Do: • Lead client engagements focused on Adobe Experience Platform (AEP): Real-Time CDP, Journey Orchestration, and Customer Journey Analytics, • Build solution blueprints and technical strategies tailored to client business objectives, • Collaborate with Solution Architects to refine standard AEP frameworks and methodologies, • Provide advisory services to drive adoption, implementation, and expansion of AEP applications, • Assist in projects across implementation, testing, and training, with a strong focus on AEP capabilities, • Design customized solutions, data schemas, and tag implementation strategies, • Validate and debug AEP configurations and integrations, ensuring performance, quality, and compliance, • Maintain clear documentation including functional and technical specifications, • Advise key stakeholders and provide actionable insights to support business success, • Participate in pre-sales activities, including solution demonstrations, estimates, and proposals, • Actively mentor peers and contribute to the growth of the Solution Consulting community What You Bring: • Strong background in Adobe Experience Platform (AEP) implementations, including Real-Time CDP, Journey Orchestration, and Customer Journey Analytics, • 5+ years in Consulting or Professional Services within enterprise software or digital marketing technology, • Solid understanding of digital marketing strategies, customer data management, and personalization, • Proven ability to translate business requirements into actionable technical solutions, • Experience integrating AEP with other enterprise systems (Adobe Marketing Cloud, CRM, analytics tools), • Strong analytical, problem-solving, and solutions-oriented mindset, • Excellent presentation and communication skills for technical, marketing, and business audiences, • Agile mindset and experience with Scrum or Kanban methodologies, • Willingness to travel and collaborate across global teams Nice to Have • Knowledge of AI/ML applications within AEP (predictive scoring, personalization), • Familiarity with Adobe Analytics, Adobe Target, Adobe Launch, or Campaign, • Experience with data governance, identity resolution, and multi-channel integration, • Cloud platform experience (AWS, Azure, GCP), • Hands-on SQL, APIs, and scripting knowledge for data integration and automation What do we offer YOU? • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).