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  • Training Manager - W Barcelona
    Training Manager - W Barcelona
    hace 21 horas
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY We are currently undergoing a renovation of the hotel and the training manager will be a key role in driving culture, quality and management development. The training manager helps drive W and Marriott values and philosophy and ensures all training and development activities are strategically linked to the hotel´s objectives. Works with hotel´s leadership team to identify and address employee and hotel´s development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education, skills and experience University educated, ideally in hospitality or Human Resources Relevant work experience required (experience in hospitality preferred) Fluent in Spanish and English (catalan desirable) Must have the right to take up employment in Spain (if not EU national, please provide details on CV) CORE WORK ACTIVITIES Administering Employee Training Programs • Promotes and informs employees about all training programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Makes any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Establishes guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets • Participates in the development of the Training budget as required. • Manages budget in alignment with Human Resources and property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Utilizes P-card if appropriate to control and monitor departmental expenditures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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  • Técnico/a Informatico/a
    Técnico/a Informatico/a
    hace 5 días
    €30000–€35000 anual
    Jornada completa
    Sant Martí, Barcelona

    IT Service Desk Specialist – German Speaking (m/f/d) Department: IT / Business Applications Position: IT Service Desk & Application Support Specialist Experience: 3–5 years Languages: German (C1/C2) and English (B2/C1) Employment Type: Full-time About the Role We are looking for a proactive and service-oriented IT Service Desk Specialist with fluent German to join an international IT support team. In this role, you will provide 1st and 2nd level support to business users, ensuring efficient resolution of incidents, service requests, and application-related issues. You will work primarily with Salesforce Sales Cloud and Service Cloud, while also supporting other enterprise applications such as SAP CPQ, ServiceMax, and integrated business systems. The ideal candidate combines strong troubleshooting abilities, hands-on application support experience, and excellent communication skills in German and English. Key Responsibilities IT Service Desk & Application Support • Provide 1st and 2nd level technical and functional support to German-speaking and international users., • Troubleshoot incidents involving Salesforce Sales Cloud, Service Cloud, and other enterprise business applications., • Manage user accounts, access permissions, roles, profiles, and licence assignments., • Investigate application configuration issues, including workflows, validation rules, page layouts, and approval processes., • Support Salesforce reporting, dashboards, data quality, and authorised data corrections., • Assist with incidents and service requests related to SAP CPQ, ServiceMax, and integrated applications. Incident & Service Request Management • Register, manage, and resolve incidents and service requests using ITSM platforms, ideally ServiceNow., • Ensure tickets are handled within defined service-level agreements (SLAs)., • Diagnose technical and functional issues, identify root causes, and escalate complex cases when necessary., • Act as a key point of contact for German-speaking business users., • Provide clear, professional communication regarding incident status, solutions, and follow-up actions., • Coordinate with internal IT teams, Salesforce administrators, developers, and external service providers. Continuous Improvement • Identify recurring incidents and contribute to permanent solutions., • Create and maintain technical documentation, troubleshooting guides, and knowledge-base articles., • Analyse ticket trends and suggest improvements to support processes., • Collaborate with international teams to improve application stability and user satisfaction. Required Qualifications • 3–5 years of professional experience in IT Service Desk, IT Application Support, or a similar technical support role., • Fluent German (minimum C1), with the ability to communicate confidently with business users., • Good professional English (minimum B2) for collaboration in an international environment., • Practical experience supporting Salesforce Sales Cloud and/or Service Cloud., • Understanding of Salesforce administration, including user management, permissions, workflows, and troubleshooting., • Experience with IT ticketing systems such as ServiceNow, Jira Service Management, or similar platforms., • Knowledge of incident management, service requests, SLA management, and ITIL-based processes., • Strong problem-solving skills and a structured approach to troubleshooting., • Excellent interpersonal skills, customer orientation, and the ability to explain technical issues clearly., • Degree in Computer Science, IT, Business Information Systems, or equivalent professional experience. Nice to Have • Experience with SAP CPQ, ServiceMax, or Oracle business applications., • Salesforce Certified Administrator qualification., • Familiarity with SOQL, Salesforce Data Loader, APIs, or system integrations., • Experience with Salesforce DevOps tools such as Copado, Gearset, or AutoRABIT., • ITIL Foundation or ServiceNow certification., • Previous experience in manufacturing, industrial technology, or multinational organisations. What We Are Looking For Beyond technical expertise, we value someone who enjoys solving problems and helping people. You should be comfortable interacting with German-speaking colleagues, managing multiple support requests, and working independently within a structured international IT environment. We are particularly interested in candidates who combine strong customer service skills, practical Salesforce knowledge, and a hands-on approach to IT support. What We Offer • Opportunity to work in an international and collaborative IT environment., • Exposure to enterprise applications and modern IT service management processes., • Close cooperation with global business and technology teams., • Opportunities for professional development and continuous learning., • A role with direct impact on user experience and business operations.

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  • General Manager Intern
    General Manager Intern
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey? Your Mission Should You Choose To Accept It… Within your role you are responsible for every aspect of the hotel’s operation and will work alongside the local management team that already exists there. This goes way beyond old school reception duties: you and your colleagues are the hotel’s super-skilled connectors and networkers and responsible for the hotel’s seamless, smooth running. You know all the staff inside out and are ready with a smile for colleague, guests and random strangers alike. You lead, coach and train the Hotel Team in our unique, fun TSH style. You also manage the external partners who take care of housekeeping, our night team and maintenance. In Case You Don’t Know Who We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Daily manage, train, check, coach, guide, co-hire, motivate and empower employees and partners Handling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleagues Introducing, maintaining, evolving and guiding standard operating procedures Support the general manager and management team with several projects You’re the internal and external TSH networker. You connect with your guest community. You build direct relations with universities, companies, social organisations… you name it Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about Building relationships with headquarters key players, residents, external parties/renters functioning as a contact person and assisting in handling complaints and technical issues Maintaining and controlling hotel security or our guests, colleagues and goods Supporting the operational preparation and execution of departure and arrival of new students What You'll Have Student – you MUST be enrolled in University A bachelor student, preferably in hotel- or tourism management with at some hospitality experience or team leading experience A flexible, hands-on, motivated and positive approach Background in hospitality, preferably in a hotel environment You love responsibility and handle stressful peak periods like a pro You're fluent in English and Spanish. Know other languages? The more the merrier! Hard working, responsible and “let’s do this!” mentality You’re legally allowed to work in the Netherlands What We Offer An amazing work environment with a fantastic vibe and lots of positive energy On the job coaching and guidance Monthly compensation for your internship (please note that travel costs are not reimbursed). The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry A first glimpse into the world of Hospitality with one of the most innovative players in the market Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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  • Admissions Officer
    Admissions Officer
    hace 7 días
    Jornada completa
    Sarrià-Sant Gervasi, Barcelona

    ADMISSIONS OFFICER (Full time Permanent postion) Oak House School has a school population of 1100+ students. The successful candidate should be able to cater for English as an additional language as many of our students speak English as a second or third language. Furthermore, the successful candidate must be open and willing to undertake professional training and have a reflective attitude, striving for excellence in all aspects of their practice. Qualifications: • Professional profile with a specific focus on sales and business development. Experience: • Minimum of 3 years of experience in sales within the educational sector. Essential: • Fluent in English and Spanish; proficiency in Catalan is considered a significant advantage., • Advanced proficiency in Microsoft Excel., • Familiarity with HRIS and workforce management tools, specifically Engage, with a demonstrated willingness to learn and master these systems., • High level of autonomy and responsibility., • Goal-oriented mindset with a focus on achieving KPIs (Key Performance Indicators)., • Resilience and the ability to work under pressure., • High level of empathy and exceptional communication skills. Attitudes and Attributes • Flexible, adaptable, and positive, • Hard working and willing to do extra where required, • Strongly team-motivated, • Committed to open dialogue with colleagues, pupils, and parents, • Good communication skills, • Good time management Contract and benefits: • Full time, permanent contract, with a four-month trial period, • Lunches provided free of charge Starting date: • As soon as possible Salary: • Competitive Salary Location: • Barcelona (Spain) Other relevant information: Oak House School is committed to the safeguarding and wellbeing of the students in our care and equal opportunities. All candidates and colleagues must share this commitment and will be subject to our safer recruitment, safeguarding and equal opportunities policies. • Applicants must supply a copy of penalty certificates of all the countries that they live and work the last 10 years., • and provide the names of at least 2 referees to cover the last 5 years employment at least. Oak House School Commitment to Diversity, Equity, Inclusion, and Belonging OHS is committed to strengthening our inclusive culture by developing, and retaining high-performing teammates regardless of gender, diversity, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. We hope that candidates who share our vision and principles and are interested in contributing to the continuous success of OHS will apply for this role.

    ¡Incorporación inmediata!
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  • Crew member
    Crew member
    hace 14 días
    €10 por hora
    Jornada parcial
    la Marina de Port, Barcelona

    Join Alpha Crew Spain – Event Crew Members Wanted! Alpha Crew Spain is looking for motivated, reliable people to join our team and work on corporate events, conferences, exhibitions, fashion shows, and brand activations for international companies and well-known brands. Our projects include corporate productions, expo stands, product launches, and events for clients such as Google, Ericsson, Android, Meta, and Netflix. If you enjoy hands-on work, teamwork, and being part of exciting live productions, we'd love to hear from you! About the role • Casual, gig-based work: Opportunities depend on the events available. This is not a guaranteed full-time position, and the number of shifts can vary from week to week., • Flexible working hours: Shifts may include early mornings, evenings, nights, and weekends, depending on event schedules., • Pay from €10 gross per hour: Pay depends on the role you're assigned to, the skills required for the job, and your relevant experience. We operate a level system that recognises your skills and experience, with opportunities to progress to higher pay levels., • Training and development: Gain practical experience and develop new skills in the events industry., • Exciting projects: Work on corporate events, conferences, exhibition stands, fashion shows, and brand activations., • Work locations: Mainly in and around Barcelona, depending on the event. Role responsibilities Depending on the project and your experience, your duties may include: • Loading and unloading trucks., • Setting up and dismantling exhibition stands, stages, and event structures., • Installing and removing lighting, sound, and audiovisual (AV) equipment., • Assisting with rigging and derigging., • Building and dismantling sets, scenery, and event installations., • Supporting the crew to ensure projects run smoothly and safely. This is a physically demanding role involving manual handling, standing for extended periods, and following health and safety instructions. About you We're looking for people who are: • Reliable and punctual., • Hardworking, proactive, and willing to learn., • Good team players with a positive attitude., • Polite, professional, and able to communicate effectively., • Flexible with working hours and locations., • Comfortable following instructions and working safely. Requirements • Aged 18 or over., • Valid right to work in Spain., • Able to understand instructions and communicate effectively with the team. Spanish is welcome, and English is useful because many of our clients are international., • Available for flexible shifts, including nights and weekends when required., • Willing and able to undertake physically demanding work. Relevant experience and equipment licences are an advantage but are not essential. These may include forklift operation, scissor lifts, cherry pickers, and telescopic handlers. How does it work? 1. Initial meeting and induction: We'll meet in person to discuss the role and explain how everything works., 2. Uniform and onboarding: You'll receive your uniform and be added to our crewing app., 3. Finding work: Available jobs are posted through the app, where you can review shift details and manage your work opportunities., 4. Contracts and Social Security: Each gig comes with a temporary employment contract, with registration with Spanish Social Security (alta en la Seguridad Social) for the days worked. We'll ask you to share your availability in advance to help us plan upcoming shifts. Please note that work is not guaranteed, as opportunities depend on our event schedule. Interested in joining us? If you're reliable, hardworking, enjoy working with a team, and want to gain experience on exciting corporate events and productions, we'd love to hear from you! Apply now, and we'll be in touch to discuss the next steps. Alpha Crew Spain

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  • Information Technology Coordinator
    Information Technology Coordinator
    hace 7 días
    Jornada completa
    Sarrià-Sant Gervasi, Barcelona

    Information Technology Coordinator (Full time Temporary position) Oak House School has a school population of 1100+ students. The successful candidate should be able to cater for English as an additional language as many of our students speak English as a second or third language. Furthermore, the successful candidate must be open and willing to undertake professional training and have a reflective attitude, striving for excellence in all aspects of their practice. Qualifications: • Bachelor's degree in Computer Engineering, Telecommunications Engineering or similar. Experience: • Minimum of 3 to 5 years in management/coordination of IT systems or IT Manager roles (previous experience in the educational field or service/institutional sector will be positively valued). Essential: • Fluent in English and Spanish. Technical Knowledge: • Networking and Security: Network administration (Cisco, Ubiquiti, Fortinet, Aruba), VPNs, VLANs and security protocols., • Operating Systems and Servers: Administration of Windows Server, Linux, virtualized environments (VMware, Hyper-V) and cloud services (Azure, AWS)., • Educational Environments: Google Workspace for Education and/or Microsoft 365 administration domain., • Data Protection Knowledge: Application of the GDPR regulations in environments for the protection of minors. Key Competencies and Soft Skills: • Strategic Vision and Organization: Ability to prioritize tasks in dynamic environments and manage investment projects., • Pleasant and Emphatic Communication: Ability to translate technical concepts into an understandable language for teachers, students and the management team., • Problem Solving and Proactivity: Speed in the management of technical crises and ability to anticipate possible bankruptcies., • Teamwork and Leadership: Ease of collaborating with the pedagogical management and managing technical staff. Attitudes and Attributes • Flexible, adaptable, and positive, • Hard working and willing to do extra where required, • Strongly team-motivated, • Committed to open dialogue with colleagues, pupils, and parents, • Good communication skills, • Good time management Contract and benefits: • Full time, temporary contract, • Lunches provided free of charge Starting date: • At the end of January 2027 for 6 weeks with possibility to continue later in another period. Salary: • Competitive Salary Location: • Barcelona (Spain) Other relevant information: Oak House School is committed to the safeguarding and wellbeing of the students in our care and equal opportunities. All candidates and colleagues must share this commitment and will be subject to our safer recruitment, safeguarding and equal opportunities policies. • Applicants must supply a copy of penalty certificates of all the countries that they live and work the last 10 years., • and provide the names of at least 2 referees to cover the last 5 years employment at least. Oak House School Commitment to Diversity, Equity, Inclusion, and Belonging OHS is committed to strengthening our inclusive culture by developing, and retaining high-performing teammates regardless of gender, diversity, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. We hope that candidates who share our vision and principles and are interested in contributing to the continuous success of OHS will apply for this role.

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