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Ready to own two of our biggest marketplaces? Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación. About the Company At Birdman, we create plant-based foods that support both people and the planet. Our mission is to make healthy, sustainable, and cruelty-free lifestyles accessible through delicious, nutritious, and innovative products. We operate across Amazon MX, Mercado Libre MX, Shopify MX, Shopify US and TikTok Shop. Amazon MX and Mercado Libre MX are two of our most important sales channels, with full P&L ownership — not a support function. As these channels scale, we are strengthening internal ownership to ensure strong commercial execution, organic ranking, and profitability. The opportunity We don't need someone to support our marketplaces. We need someone who owns them. This role owns Amazon MX & Mercado Libre MX end-to-end. You sign the numbers: revenue, contribution margin, Buy Box %, and ACoS/TACoS. You define the commercial strategy, operate Mercado Libre Ads directly, coordinate Amazon PPC execution, defend the brand against resellers, and align paid activations with Performance. You also lead and mentor our Marketplaces Analyst. If you want real accountability and real scope, this role has both. What you'll own Amazon MX & Mercado Libre MX as sales channels — operationally, commercially, and from a P&L perspective Revenue and contribution margin across both marketplaces Pricing, discounts, bundles, and promotional mechanics aligned with the global calendar and platform events (Hot Sale, Buen Fin, Mercado Libre Days, Prime Day) Catalog parity and quality between both marketplaces (content, A+ Content, images, descriptions, variants) Buy Box % per SKU, account health, and availability on Amazon Mercado Libre Ads (Product Ads, Brand Ads, Display) with ownership of ACoS and TACoS Reseller management and brand integrity across both marketplaces Development and mentoring of the Marketplaces Analyst What you'll do Commercial strategy: Define and execute pricing, discounts, bundles, and promotional mechanics aligned with the global calendar and platform events. P&L ownership: Sign revenue and contribution margin in both marketplaces, identifying cost savings (fees, storage, fulfillment) and pushing their implementation with the relevant areas. Mercado Libre Ads: Operate Product Ads, Brand Ads, and Display directly, optimizing ACoS and TACoS. Amazon PPC: Coordinate with the dedicated PPC team to align campaign execution with the commercial calendar and inventory. Buy Box & account health: Defend and improve Buy Box % per SKU, monitoring pricing, account health, and availability. Organic ranking: Identify ranking opportunities on both marketplaces (keywords, backend search terms, A+ Content). Reseller management: Manage reseller conflicts on both marketplaces, defending price, Buy Box, and brand integrity. Inventory: Push and elevate to Supply and Inventory to avoid stockouts. Team leadership: Lead and mentor the Marketplaces Analyst in daily operation, commercial judgment, and advanced use of marketplace tools (Helium 10, AdLabs, Nubimetrics, Jungle Scout, Keepa, Perpetua). Cross-functional alignment: Work horizontally with the Performance Marketing Specialist to ensure cross-channel paid coherence. Reporting: Deliver a weekly marketplaces performance report with variance vs plan and actionable recommendations to the Ecommerce Manager MX. This role reports directly to the Ecommerce Manager MX. Scope is exclusively Amazon MX and Mercado Libre MX (TikTok Shop and international markets are out of scope). What we're looking for 3+ years operating Amazon and/or Mercado Libre marketplaces with direct revenue and margin responsibility — not as support, not as execution for others. Hands‑on experience operating marketplace advertising (Mercado Libre Ads and/or Amazon PPC) with direct ACoS/TACoS or ROAS accountability. Proven experience defining commercial strategies: pricing, discounts, bundles, and promotional mechanics around major platform events (Hot Sale, Buen Fin, Mercado Libre Days, Prime Day). Strong command of marketplace operations: catalog quality, A+ Content, Buy Box, account health, reviews, and organic ranking (keywords, backend search terms). Advanced use of marketplace tools such as Helium 10, AdLabs, Nubimetrics, Jungle Scout, Keepa or Perpetua. Data‑driven mindset: comfortable reading P&L and performance reports, interpreting margin, and making decisions based on evidence. Intermediate to advanced English proficiency, sufficient to communicate effectively with international contractors and teams (briefs, calls, written reports, Slack). Bachelor's degree in Digital Marketing, Business Administration, Industrial Engineering or a related field. Based in Guadalajara, or willing to relocate. Skills Commercial‑first mindset with a strong ownership mentality — you sign marketplace results. Structured and analytical — decisions based on data, not gut. Able to lead and mentor an analyst while staying hands‑on in the operation. Able to coordinate with Performance, PPC, and Supply without needing constant approval. Nice to have Previous experience leading or mentoring a direct report (analyst or similar). D2C ecommerce experience operating two markets simultaneously (MX and US). Experience working with health, supplements, wellness, or food and beverage brands. Experience managing reseller conflicts and defending brand integrity on marketplaces. Familiarity with Shopify Analytics, Google Analytics 4, and attribution platforms. Strong working knowledge of AI tools (ChatGPT, Claude, Gemini or similar) applied to analysis, reporting automation, and general productivity. This is a role for someone who wants to own two marketplaces end-to-end — commercially, operationally, and strategically. xcskxlj Ready to own Marketplaces at Birdman? #J-18808-Ljbffr

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. You’ll be responsible for: Customer Service: - Respond promptly and professionally to customer questions through chat (Intercom). - Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform. - Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously. - Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: - Work closely with other members of the support team to share knowledge and best practices. - Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience. - Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: - Identify recurring customer issues and suggest improvements to enhance the support process. - Contribute to the development and updating of support documentation and resources. - Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: - Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred. - at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment. - Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: - Excellent written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - Ability to manage multiple inquiries simultaneously in a fast-paced environment. - High level of empathy and customer-centric mindset. Languages: - Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: - We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands. - Competitive Salary: A highly attractive compensation package. - Professional Growth: Opportunities for career advancement and personal development in a fast-growing company. - Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

The roleYou will help produce and publish TikTok output: video editing, captions, hooks, posting, and watching the numbers closely enough to say something useful about them. What you bringYou actually use TikTok and can name what is working right now.

Drive TikTok Channel Growth Through Creative Strategy: Own the strategy, identify how to unlock acquisition and conversion, develop concepts across organic TikTok, paid TikTok ads, and TikTok Shop, translate insights into repeatable creative frameworks. You’ll own creative strategy for TikTok acro

Develop concepts across organic TikTok, paid TikTok ads, and TikTok Shop to support both awareness and revenue generation. Conduct In-Depth TikTok Creative ResearchDive into TikTok trends, competitor activity, creator formats, comment sections, customer behavior, and platform-native storytelling pat

The roleYou will help produce and publish TikTok output: video editing, captions, hooks, posting, and watching the numbers closely enough to say something useful about them. What you bringYou actually use TikTok and can name what is working right now.

The role You will help produce and publish TikTok output: video editing, captions, hooks, posting, and watching the numbers closely enough to say something useful about them.

You will help produce and publish TikTok output: video editing, captions, hooks, posting, and watching the numbers closely enough to say something useful about them.

You will help produce and publish TikTok output: video editing, captions, hooks, posting, and watching the numbers closely enough to say something useful about them.