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We are looking for a B2B Customer Success Representative with native or bilingual level of French, and at least an intermediate-advanced level of English and Spanish, who will take this role to the next level for a Multibrand group. To succeed in this role, it's essential to have a true passion for customer service, adaptability to different challenges, and a proactive mindset. This position reports to the B2B Customer Success Manager and offers flexibility to work from your home office and from our Barcelona headquarters. As the B2B Customer Success Representative (FR/EN/ES), you will have the opportunity to: • Provide excellent customer support via phone, email, and chat in French, English, and Spanish, always ensuring a top-tier experience., • Assist customers with inquiries, issues, and product-related questions focused on our motocross and mountain biking gear, apparel, and outerwear., • Maintain a high level of product knowledge to effectively support and guide customers, representing our brand with pride., • Keep accurate records of customer interactions in our database, contributing to a smooth and efficient customer journey., • Collaborate with cross-functional teams to resolve more complex situations, promoting teamwork and a customer-first culture., • Share customer feedback and trends to help us improve our services and products, adding value to our rider-centric approach. You have: • Native or bilingual level of French, • Intermediate to advanced level of English and Spanish (both verbal and written), • A customer-oriented mindset and excellent communication skills, • The ability to adapt quickly, work under pressure and multitask efficiently, • Strong problem-solving skills and a proactive attitude, • Basic computer skills, including use of CRM tools and Microsoft Office You might also have: • Experience with SAP, Salesforce or ZenDesk – a plus, but not required, • Prior experience in customer service – nice to have, but not mandatory 📩 Sounds like you? Apply now or drop us a message at – we’d love to meet you!

For this role you can be based in the UK, Madrid, Amsterdam or Aix en Provence France Who We are Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe About your role As our Payroll & Digital Process Experience Lead you will be responsible for driving transformation across People Excellence operations, with a deep focus on Payroll. It combines project leadership in automation and digitisation with deep expertise in Payroll and Employee experience process improvement including governance and controls. You will ensure that Payroll services are efficient, scalable, compliant, and aligned with SBFE’s vision of becoming a next-generation global beverage company. What You'll Do Payroll Governance & Controllership Lead SBFE Payroll Governance Council to drive compliance, controls, and KPI oversight. Ensure statutory and policy adherence via audits, documentation, and training whilst maintaining payroll process and legislative documentation. Monitor vendors and streamline contracts for cost and service optimization, including Time & Attendance integrations and develop and maintain payroll Business Continuity Plans (BCP). Payroll Process Transformation Simplify European payroll processes to improve efficiency and experience. Promote digitisation of payroll processing across platforms and geographies and standardise processes while aligning with local compliance guidelines. HR Process & Tech Automation Lead automation projects for onboarding contract and background checks via Success Factors, managing UAT, change management, and communications. Stakeholder & Change Management Share project updates and progress with all stakeholders and support communications, training, and post-change assistance. Knowledge Management & Process Improvement Enhance internal HR hub to enable self-service and reduce support requests, especially for payroll What's in it for you Joining Suntory isn’t just about taking on a role; it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work life balance and that will help you realise your full potential and grow for good. Our People and Culture team are a team that genuinely care about creating a great experience for our employees and we would love you to be part of it. What You need to be successful Extensive experience in Payroll Operations, HR shared services or global business services Proven track record in delivering Payroll and HR automation and digitisation projects Strong knowledge of payroll compliance, auditing, and governance practices across EMEA Proficiency in SuccessFactors and familiarity with ADP, Time and Attendance and other HRIS tools Experience with process improvement methodologies such as Lean or Six Sigma Project management certification (e.g., PMP, Prince2) is a plus Fluent in English mandatory, desirable French and/or Spanish Our DEI Commitment At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic. Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

Service Manager – Service Transformation (Key Client) Are you ready to take on a strategic role for one of our key clients? 🚀 We are looking for a Service Manager to lead a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects. This is a unique opportunity to combine strategic vision, client leadership, and operational excellence, while driving value and innovation for a major client in a highly international environment. What you’ll do • 🤝 Build strong and lasting relationships as a trusted partner for a key client., • 🛠️ Design, implement, and optimize managed services and fixed-price project models., • 📊 Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery., • 🔍 Proactively manage risks and dependencies, anticipating challenges before they impact the business., • 💼 Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement., • 🚀 Identify opportunities to add value through upselling and cross-selling., • 👥 Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders., • 📈 Provide progress reports and strategic insights to clients and internal leadership. What you bring • Proven experience in Service Management, ideally driving transitions from T&M to managed services., • Strong commercial acumen and negotiation skills in international corporate environments., • Solid knowledge of IT/OT technologies and service delivery models., • Experience managing SLAs, KPIs, risks, and complex projects., • Ability to lead teams and influence multiple stakeholders effectively., • Fluent in English and Spanish (C1), comfortable in multicultural environments., • Results-driven, proactive mindset with high adaptability. Nice to have: • Background in digital transformation or large-scale projects., • Familiarity with project management and reporting tools (PowerBI, SAP, etc.)., • Hands-on understanding of automation and service innovation. ✨ This role is about transforming how we deliver value for a key client. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you! Why you’ll love working with us • 1.200€ individual training budget for events, books, courses, certifications, etc., • Monthly team follow-ups for continuous feedback., • Teleworking and flexible working hours., • Private medical insurance fully covered., • Flexible remuneration (restaurant tickets, transport, childcare)., • Andjoy (Gymforless) & employee discounts (Club Capitole)., • Team buildings every 2 months, including summer party and Christmas dinner., • Sponsored football team & active technological communities to share knowledge. Discover our culture: Capitole Consulting See what people are saying about us: Glassdoor • 📩 Don’t hesitate to send us your profile — we are looking forward to meeting you! El empleado/a se adherirá a las políticas de seguridad de la información: • Tendrá acceso a la información confidencial relativa a Capitole y al proyecto en el que trabaja., • Tendrá que cumplir las políticas de seguridad y las políticas internas de la empresa y cliente., • Tendrá que firmar un NDA.

13 Years, agence de créativité et de communication créative corporate et RH, agrandit son équipe. Nous recherchons un.e Directeur.rice conseil communication créative inspiré.e et inspirant.e pour nous rejoindre dès que possible ! Notre mission 13 Years est une agence de créativité et communication RH qui a pour ambition de donner un nouveau souffle à l’approche des Ressources Humaines. Au quotidien, nous réinventons les stratégies people et modernisons les cultures de travail et l’expérience collaborateur, dans toutes ses composantes. Nous réalisons également des campagnes de communication pleine de sens et d’énergie pour des marques et des institutions. A ce jour, 13 Years travaille pour des grands groupes en grand nombre, parmi lesquels Orange, Thales, L’Oréal, Chanel, Cartier, Saint-Gobain, Deloitte, Airbus, Accor ou encore BNP Paribas. Notre énergie Chez 13 Years, on aime l’inclusion et les mélanges en tous genres. Pour répondre à chacune de nos missions avec créativité et panache, nous faisons jouer dans la même équipe des passionné.es d’analyse stratégique et des créatifs en ébullition. 13 Years, c’est différentes nationalités et profils répartis à travers le monde et la plupart des collaborateurs travaillent à distance. Chez nous, la confiance est primordiale. Vos missions : des responsabilités, des vraies - et de la passion ! On demande toujours à nos recrues de faire le poids. Alors, chez 13 Years, nous mettons un point d’honneur à proposer nous aussi une mission qui a du corps, de la profondeur, de la consistance. Nous avons besoin de vous pour créer toujours plus de sens et aussi pour que vous apportiez votre petit plus sur un certain nombre de compétences : Gestion de projet / Management : • Manager une équipe pour mener à bien les sujets en vous adaptant aux demandes des clients et en respectant les délais. Vous serez un interlocuteur central et participerez à des actions qui visent à être impactantes., • Savoir briefer vos équipes sur les attentes clients (approche créative, stratégie, livrables attendus) et faire des retours pertinents pour assurer une progression dans leur productivité., • Répartir les tâches au sein de l’équipe en recherchant une efficacité maximale et la meilleure valorisation des compétences de chacun, en prenant soin de bien gérer les contraintes de temps., • Accompagner la montée en compétences de l’équipe et être à l’écoute des besoins de chacun.e, capter les états d’esprits en présence et rechercher l’épanouissement de chaque talent, toujours et encore., • Réagir en apportant des solutions adaptées en cas de problème de staffing, surcharge de travail, répartition, etc… Portefeuille client : • Gérer, fidéliser et développer environ 3 comptes clients au quotidien., • Développer une connaissance du client et comprendre son environnement interne afin d’assurer un conseil stratégique adapté à sa situation et à son projet., • Accompagner, s’adapter et répondre aux différentes problématiques de vos clients., • Proposer des projets annexes et/ou connexes au périmètre déjà acquis., • Anticiper les éventuels aléas et être proactif sur les recommandations auprès du client tout au long du projet afin de le sécuriser au sein du portefeuille. Rédaction de propales qui combinent analyse fine des enjeux client et proposition d’idées originales : être à la fois convaincant et étincelant, c’est ça qu’on aime ! Enrichissement de l’offre 13 Years : prises d’initiative plus que bienvenues, dans les idées et dans les actes. Nous aimons les feux d’artifices intellectuels : beaucoup d’idées, tout le temps, pour en garder le meilleur et être toujours plus pertinents, toujours plus originaux, efficaces et modernes ! Osez et surprenez-nous, car nous aussi, on aime surprendre ! Votre profil • Les sujets de communication interne, RH et Marque Employeur vous font vibrer., • Vous possédez une bonne capacité rédactionnelle et orthographique., • Vous avez une forte capacité d’analyse et de synthèse., • Vous êtes rigoureux, organisé., • Vous avez une bonne capacité d’adaptation., • Vous êtes reconnu pour votre qualité de contact et votre relationnel et vous serez donc un atout clé pour interagir avec les différents clients du pôle et les équipes qui vous accompagnent ;, • Vous êtes curieux et avez un regard critique infatigable., • De formation bac+5 en IAE, IEP, école de commerce ou de communication, vous justifiez d’une expérience confirmée d’au moins 4 ans en (agence de) communication., • Votre créativité et votre curiosité font des étincelles ! Vous vous reconnaissez ? Transmettez-nous votre candidature à l’adresse 13 Years, a corporate and HR creative communication agency, is expanding its team. We are looking for an inspiring and inspired Creative Communication Consulting Director to join us as soon as possible! Our mission 13 Years is a creativity and HR communication agency with the ambition to bring fresh energy to Human Resources. Every day, we reinvent people strategies, modernize workplace cultures, and reimagine the employee experience in all its dimensions. We also create communication campaigns full of meaning and energy for leading brands and institutions. Today, 13 Years works with numerous major groups, including Orange, Thales, L’Oréal, Chanel, Cartier, Saint-Gobain, Deloitte, Airbus, Accor, and BNP Paribas. Our energy At 13 Years, we embrace inclusion and diversity in all its forms. To answer each of our missions with creativity and flair, we bring together passionate strategic analysts and bubbling creatives, all playing on the same team. Our people represent different nationalities and backgrounds across the world, and most of our team members work remotely. Trust is the cornerstone of how we work. Your role: real responsibilities – and passion! We expect our new recruits to be strong contributors. That’s why, at 13 Years, we also make sure to offer a role with depth, impact, and substance. We need you to create even more meaning while bringing your unique expertise to strengthen our team in several areas: Project management / Leadership • Manage a team to successfully deliver projects, adapting to client requests and meeting deadlines. You will be a key point of contact and play a central role in driving impactful actions., • Brief your teams clearly on client expectations (creative approach, strategy, deliverables) and provide constructive feedback to ensure progress in productivity., • Distribute tasks within the team, maximizing efficiency and leveraging each person’s skills while keeping time constraints under control., • Support the professional growth of your team, stay attentive to individual needs, understand team dynamics, and foster the fulfillment of every talent., • Manage, nurture, and grow around three client accounts on a daily basis., • Build in-depth client knowledge and understand their internal environment in order to provide tailored strategic advice., • Support, adapt, and respond to your clients’ diverse challenges., • Propose complementary or adjacent projects beyond the existing scope. Draft proposals that combine sharp analysis of client challenges with original creative ideas. Being both convincing and dazzling is exactly what we value! Contributing to 13 Years’ growth Taking initiative is more than welcome—both in ideas and in actions. We love intellectual fireworks: many ideas, all the time, so we can extract the best and stay ever more relevant, original, effective, and modern. Dare, surprise us—because we also love to surprise! Your profile • Internal communication, HR, and employer branding topics make you tick., • Strong writing skills with impeccable spelling and grammar., • Strong analytical and synthesis abilities., • Rigorous and organized., • Highly adaptable., • Recognized for your interpersonal skills and relationship-building, making you a key asset to interact with clients and internal teams alike., • Curious, with an unflagging critical eye., • Master’s degree (IAE, IEP, business school, communication school) and at least 4 years of confirmed experience in communication (preferably agency-side).

Company Description: Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader. Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth. In 2016, the agency joined dentsu, one of the world’s biggest media companies to form the Customer Experience Management (CXM) Line of Business. Job Description: The Role As a Principle Campaign Consultant you will lead a team of consultants in helping our clients achieve their aims of enriching their customer experiences using Salesforce Marketing Cloud. You will work across the full transformational journey including requirements gathering, technology selection and enablement, migration and operationalisation of the software. The Platform Enablement team is responsible for delivery of the following services: • Front-end platform configuration;, • Campaign/journey migration;, • New client onboarding and transition to Managed Service team based on Merkle WoW;, • In-house client team set-up, • Platform-user role definitions, career frameworks, placement and training;, • Process design and operational handbooks;, • Deployment of workflow and MI tools;, • Platform usability audit and optimization. You will act as a Salesforce evangelist helping grow the practice within the business and work closely with other Principle Consultants to evolve our offering and deliverables. Life as a Principal Campaign Consultant at Merkle • You’ll act as the Senior Campaign Consultant on any new client campaign projects, offering support in the following remit:, • Migration and Implementation planning - plan the lift and shift of campaigns from one tool to another, working closely with the client’s project team to capture, document and translate business requirements to actionable tasks., • Campaign design - utilize existing and develop new campaign briefs, journeys, diagrams and campaign lifecycle documentation for both peers/colleagues and clients., • Data design - display excellent understanding of the client’s data requirements and availability to support campaign execution during workshops, meetings and day to day activities. • Campaign operations stage gate - encourage best practice campaign process adoption including campaign RACI and ways of working (WoWs)., • Campaign execution - independently build, test, QA, deliver, measure campaigns, sometimes across multiple client accounts., • Governance and control - lead on QA, testing, proofing, peer review tasks., • Training - buddying, desk-side support, bespoke campaign training, technical skills assessment and benchmarking., • Best practice consultancy - stay on top of industry news, optimisation techniques, controls, measurement, DPA and privacy, GDPR., • You could also lead a team of 2-4 Campaign Consultants (pending agreement and opportunities to do so); providing training and support to the team as and when required, discussing career progression and opportunities to grow as solution experts. Qualifications: What we are looking for in you • At least 5 years of experience in manipulating, segmenting, selecting data, and activating customers through Salesforce Marketing Cloud., • Experience in leading migration projects from start to finish., • Previous responsibility of managing day-to-day client relationships with the ability to carefully manage client expectations and build excellent working relationships., • Experience in assessing client requirements, providing recommendations, and estimating the cost of delivery., • Good understanding of relational data and database marketing, campaign, and reporting tools., • Excellent written/verbal communication and time management skills., • Excellent organisational skills to deliver against the required deadline., • Excellent attention to detail and appreciation of the need to follow process/treat data securely., • Good team working skills with the ability to work collaboratively and flexibly., • Attractive and competitive salary, • Spanish/English lessons, • Free life and health insurance, • Career development through Merkle University and LinkedIn Learning, • Day off on your birthday, • Annual wellness days, • Merkle Care Employee Assistance Program #J-18808-Ljbffr

About Us: Infloww was founded with a specific purpose in mind to address the underserved needs of the spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are diversifying our company portfolio into new arenas, including Al-powered tools and fintech. We are a diverse team of builders and creatives distributed across the globe. This is your chance to be part of a movement that will elevate an entire industry. Why Infloww? We're not just leading the category—we're redefining it. With over 22,000 customers (and growing fast), we're profitable, ambitious, and pushing boundaries. This is the perfect playground for a hungry Senior Product Marketing Manager to thrive, innovate, and make a real impact in a unique, fast-moving space. Role Overview: We're seeking a talented and driven Senior Product Marketing Manager to join our Product Marketing team at Infloww. You'll be responsible for driving excitement and engagement to support the growth of thousands of agencies and solo creators using Infloww. You'll work closely with the PMM Lead and collaborate with various stakeholders from Product, Marketing, Revenue, and Design. This role is ideal for someone with experience in high-growth, SaaS start-ups. The ideal candidate has a proven track record of developing and executing GTM strategies, managing multiple projects at once, and has a hands-on approach to asset creation. Candidates without product marketing experience will not be considered for this role. What you'll be doing: As Senior Product Marketing Manager, you'll be responsible for developing and executing go-to-market strategies, crafting compelling messaging, conducting market research and facilitating user education. Own the product's go-to-market strategy, working closely with a cross-functional team to ensure alignment, successful execution and product adoption Ensure that all product messaging is accurate and presented in a way that resonates with our customers, highlighting the value proposition and benefits Develop compelling, evergreen content that educates users and drives engagement Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for product innovation Serve as a product evangelist both internally and externally, educating stakeholders and customers on our value proposition and product benefits Collect customer feedback to inform product enhancements and future marketing initiatives Support sales and affiliate enablement by developing collateral, provide product trainings and assisting in customer presentations What you bring: 3+ years of experience in product marketing B2B or B2C SaaS Proven track record of developing product marketing plans from positioning through to execution and demonstration of its impact Strong analytical skills with the ability to interpret market data and customer insights Excellent written and verbal communication, with the ability to translate technical features into benefits for non-technical audiences Comfortable with public speaking and being on camera (e.g. for product demo videos) Ability to prioritize and manage multiple deliverables simultaneously in a fast-paced environment Creative thinking with a strategic mindset Proficiency in marketing tools and platforms, such as CRM software, marketing automation tools and analytics platforms Language: Native English speaker (or equivalent). French, German or Spanish is a plus Ideal candidates: Previous experience in customer success What's in it for you: Competitive salary : Attractive compensation package commensurate with experience and skills. Remote work: We offer flexible working hours and location options Professional growth: Opportunities for career advancement and personal development in a fast-growing company. Inclusive culture: Be part of a diverse and collaborative team committed to innovation and excellence. Collaborative and supportive team: Working with team members that understands the importance of the work you'll be doing Ready to bring your talent to the table? If this sounds like the right fit for you, we'd love to hear from you. Send your CV, portfolio, and a short cover letter to ** . In your cover letter, we're especially keen to understand how you view the role of a PMM within a broader organization — and what makes you uniquely equipped to thrive in it. Give us a sense of what sets you apart, both professionally and personally. We're excited to get to know you! El anuncio original lo puedes encontrar en Kit Empleo: #J-18808-Ljbffr