#CORE DIGITAL CAMPUS -Salesforce Administrator (m/f) (m/f)
hace 2 días
Albacete
ph3bJob Description /b /h3 pAn opportunity for a bSalesforce Administrator /b (m/f) for CRM domain has arisen within bAirbus Helicopters (Albacete) /b. /p pbWHY JOIN US? /b /p pbLIFE IN ALBACETE: QUALITY CONVENIENCE /b - Forget long commutes. Albacete offers you the great advantage of a '15-minute city': safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life. /p pbAIRBUS HELICOPTERS: GROW WITH US /b - We offer more than a job; we offer a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects. /p pbTHE PROJECT: SHAPING THE FUTURE /b - Welcome to the Digital Campus, a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace; it is a technological hub where we define the future of flight. /p pBring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions. /p h3bDESCRIPTION /b /h3 pThe selected candidate will join the AH Information Management Directorate, to manage, drive and monitor the delivery of Digital projects, related to Airbus Helicopters Customer Relationship Management domain. /p pActivities around Customer Relationship Management are today mainly driven by Marketing, Sales and Support departments. These business domains are composed of various teams that interact directly or indirectly with our customers and use various solutions that help building up customer relationships. /p pIn a context of high service usage, you will be accountable for the stability, performance, and operability of our solutions. You will play a pivotal role between our internal teams, our managed service providers (MSPs), and our users to ensure service excellence. /p pThe CRM solutions portfolio consists in: /p ul lipOur Salesforce platform, which includes: Sales Cloud, Marketing Cloud, Service Cloud and other tiers applications (PROS CPQ, Qualtrics…) /p /li lipOur customer portal AirbusWorld: powered by Liferay portal solution, that exposes a set of services developed with the last industry standards /p /li lipOur technical requests applications: a set of web and mobile based services developed specifically to answer to both Customers expectation and Security standards /p /li lipa wide range of custom web-based applications that support various domains from marketing to support /p /li /ul h3bROLE SUMMARY /b /h3 pWe are seeking a highly technical Salesforce Specialist to ensure the health, configuration, and technical evolution of our Salesforce platform. This role focuses on hands‑on platform management, technical issue resolution, release management, and maintaining system integrity and security. /p h3bYOUR CHALLENGES /b /h3 h3bSalesforce Platform Configuration Health /b /h3 ul lipMaintain overall Salesforce platform configuration and ensure continuous system healthiness. /p /li lipExecute and provide technical support for Salesforce Organization (Org) refreshes. /p /li lipManage and execute Salesforce Release Management action plans and Salesforce Audit action plans. /p /li lipMonitor Salesforce licenses and manage license re‑harvesting. /p /li lipUpdate and manage configuration assets. /p /li /ul h3bTechnical Change Integration Management /b /h3 ul lipCreate, review, and technically validate new platform changes and configurations. /p /li lipCoordinate and support technical integrations across the platform. /p /li lipApply security‑related updates, address identified security vulnerabilities, and manage service account password renewals and SSL certificates. /p /li lipDocument technical changes and configuration details in ticketing tools (ServiceNow, Jira). /p /li /ul h3bIncident Resolution Technical Support /b /h3 ul lipMonitor, review, and troubleshoot Level 2 (L2) technical incidents within the Salesforce environment. /p /li lipFix and close L2 incidents, ensuring effective technical resolution and confirming functionality with end‑users. /p /li lipRoute highly complex or system‑level incidents to appropriate Level 3 (L3) business groups when applicable. /p /li lipCreate and update technical Knowledge Articles to document system fixes and configuration standards. /p /li /ul h3bSKILLS /b /h3 ul liMust hold at minimum ul lipSalesforce Administrator /p /li lipSalesforce App Builder /p /li lipSalesforce Platform Developer 1 /p /li /ul /li liHands‑on technical experience with Salesforce configuration, health monitoring, and release management (Gitlab) ul lipExperience using technical ticketing and monitoring tools (such as ServiceNow, Jira, and Dynatrace). /p /li /ul /li /ul h3bWHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE? /b /h3 ul lipVacation days plus additional days‑off along the year (Apróx. 35 days per year in total). /p /li lipAttractive salary. /p /li lipHybrid model of working: we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. /p /li lipCollective transport service subject to working calendar/home location. /p /li lipBenefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants. /p /li lipOn‑site facilities (among others): free canteen, kindergarten, medical office. /p /li lipPossibility to collaborate in different social and corporate social responsibility initiatives. /p /li lipExcellent upskilling opportunities and great development prospects in a multicultural environment. /p /li lipOption to access special rates in products benefits. /p /li /ul pbTake your career to a new level and apply online now! /b /p pThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. /p pbCompany: /b Airbus Helicopters España, SA /p pbEmployment Type: /b Permanent /p pbExperience Level: /b Professional /p pbJob Family: /b Digital /p pBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. /p pAirbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. /p pAirbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to /p pAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. /p /p #J-18808-Ljbffr