Team Leader - Lead Management - Ingersoll-Rand
6 days ago
Coslada
Overview As Lead Management Team Lead, you will serve as a player-coach, personally qualifying inbound leads while guiding a team of specialists. You’ll own day-to-day operations, ensure SLA adherence, and uphold CRM data quality and pipeline accuracy. You’ll collaborate with Marketing, Engineering, and Sales to improve lead response and handoffs, shaping a high-performing, data-driven lead management function. This remote role (Spain or Italy) offers a chance to influence process, culture, and commercial rigor at scale. Responsabilidades • Lead, coach, and develop Lead Management Specialists; set performance expectations and provide growth opportunities, • Run regular 1:1s, team huddles, and performance reviews; give real-time coaching on qualification calls and CRM discipline, • Own scheduling, workload balancing, and coverage to meet SLA commitments, • Onboard new hires with training on qualification frameworks, CRM standards, quoting, and escalation, • Identify skill gaps and coordinate targeted development with Sales Enablement and Marketing, • Maintain accountability and a culture of continuous improvement and commercial curiosity, • Manage personal inbound lead qualification workload across web forms, chat, and phone within SLAs, • Conduct structured discovery, qualify leads, create Opportunities with proper ownership, • Provide budget quotes within templates and guardrails, • Escalate complex qualification scenarios and route appropriately, • Ensure CRM data quality; audit lead records, opportunities, quotes, and dispositions, • Monitor funnel metrics: response times, qualification rates, conversion, and Won/Lost alignment, • Collaborate with Marketing on lead quality, campaign alignment, and customer trends, • Act as primary liaison between Lead Management, Sales, Engineering, and Marketing leadership, • Escalate complex product or pricing questions and ensure timely resolution, • Partner with Sales Enablement on talking points and competitive intelligence, • Document and maintain standard operating procedures for Lead Management Requisitos principales, • Bachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related), • 3–5 years in lead management or related commercial roles, • At least 1 year in a team lead or senior IC role, • Experience coaching peers in a sales/commercial environment, • Track record of meeting or exceeding targets, • Fluent in English; Fluent in Spanish and Italian, • Strong written and verbal communication, • High attention to detail and CRM discipline, • Ability to manage competing priorities, • Salesforce CRM experience including reporting and dashboards, • CRM data quality management, • Qualification frameworks and intake processes