Offres Secrétariat et Administration à Aix En ProvenceCreate job alerts

About the job ECG es el número 1 para el empleo en hostelería al aire libre. ¿Por qué unirse a nosotros? 5000 oportunidades de empleo al año, marcas reconocidas (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS, etc.), - 400 destinos en los campings de 4 y 5 estrellas más bonitos de Europa, 3 millones de clientes bienvenidos cada año. ECG es una experiencia profesional única, que se desarrolla en un entorno multicultural, junto al mar, junto a un lago, en la montaña,... ¡definitivamente hay una manera de reunirnos! ¡Tu mejor trabajo, sus mejores vacaciones! Si estás dispuesto a disfrutar de la vida al aire libre, compartir tu entusiasmo con las turistas y crear recuerdos inolvidables, ¡eres la persona que estamos buscando! Como contacto clave para nuestros clientes, ayudarás a que su estancia sea un éxito, desde la llegada hasta la salida. Tus funciones serán: Recibir a los clientes internacionales en persona y por teléfono. Garantizar que los clientes disfruten de una estancia agradable y maximizar su satisfacción proporcionando un servicio eficiente, rápido y cortés. Informar y asesorar a nuestros clientes durante su estancia Cobrar los servicios auxiliares Supervisar los expedientes de los clientes y los horarios de las reservas. Nuestros pequeños extras : Equipos acogedores Un entorno propicio para el desarrollo Alojamiento disponible según disponibilidad Descuentos para ti y tu familia en todos nuestros campings al final de la temporada. Department: Reception About you Lo que necesitas para tener éxito en ese puesto: Tienes experiencia demostrada en un puesto similar, idealmente en el sector de la hostelería al aire libre. Hablas idiomas (como francés, inglés, español, alemán) Dominio de las herramientas informáticas. Tus pequeños extras : La atención al detalle es tu marca de fábrica La satisfacción del cliente es tu principal objetivo Eres organizado/a y buen/a comunicador/a Sabes adaptarte a todas las situaciones, incluida la gestión de conflictos. ¿Te gustaría participar y vivir una emocionante aventura en uno de nuestros campings? ¡Inscríbete ya! Language required: French. The company A leader in outdoor accommodation, European Camping Group offers an unrivalled, high-end range of 4/5* campsites in top tourist destinations.

About the job ECG is the No. 1 in outdoor hotel employment. Why join us? 5000 job opportunities a year recognised brands (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS, etc.) - Over 400 destinations in Europe's finest 4 and 5 star campsites 3 million customers every year. ECG is a unique professional experience, evolving in a multicultural environment, by the sea, by a lake, in the mountains... Your best job, their best holiday! The Operations Manager Assistant, together with the Operations Director, implements a strategy that consistently delivers an excellent experience for all ECG customers on site. You will provide strong support to develop and lead a team that understands and anticipate the needs of ECG's customers and ensures that the promises of the ECG brands are delivered daily. HR / Staff management Budget follow-up. In accordance/collaboration with Regional Supervisors and Human Resources: interview, assess, allocate, train staff for optimal resource management. Collaborate with Operations Director / HR for efficient control of hours, bonuses and extra hours. Follow-up staff management in coordination with Operations Director and HR department. Problem solver related to staff behaviour when needed. Active within the KPI’s follow-up (staff and customers) Regular meetings / site visits Fleet management Assist the Operations Director with all aspects of the fleet management, such as: Feedback on fleet quality and recommendations to the fleet management. Assistance with mobile-home plan liaising with contractors. Follow-up with ECGS managers for Spain regarding the maintenance of the units. Coordinate, action and ensure fleet blockages when required (breakdowns, delays, accidents, etc.) Customer management In charge of the follow-up of the customers satisfaction in the country of operation: Follow-up of dashboards Regular meetings with Regional Supervisors and Site Managers to improve the customer satisfaction. Budgets Work on budget with the Operations Director: Assist with staff budget Assist with external companies’ budget Assistance with budget arbitration for equipment and technical check. Partner campsite management meetings In coordination with Contracting and assisting Operations Director tasks, meet regularly partner sites management to ensure a good relationship and strength ties. Follow-up and feedback on points to be improved/changed/added on the partner sites with the contracting. External companies Assist Operations Director with managing external companies in the area: maintenance, cleaning, inventory local suppliers, etc. Look for new external collaborators to fulfil all required needs for Operations in Spain and Portugal. Follow up of payments, ensure the procedure is followed, all BDC are issued, payment is on time. This role requires close collaboration with your peers and with the various departments concerned, external suppliers, as well as with partner campsites managers and Directors. Department: Room Division Management About you In this role, you will need : Proven operational management experience in hospitality or services. A high level of numeracy, proficient with Excel and able to control and manage budgets. Used to work withing Google shared documents environment Strong leadership, team management, and communication skills. Problem-solving, budget awareness, and guest satisfaction focus. Flexibility for travel and logistical operations knowledge. Collaborative mindset for cross-functional coordination. Coaching and mentoring experience preferred. Speak at least English and/or French + the language of the countrywhere allocated. Cleared driving licence. Work conditions Place of work will be the country of operation, with regular travel to sites. International travel required to attend the group meetings. Be in possession of all required documents to be eligible to work at the country where allocated. Work indoors or outdoors in all weathers, all seasons, on foot or motorised. Equipment provided: phone, laptop, company vehicle and corporate credit card. Working days are Monday to Sunday, 2 days off per week to be agreed. Language required: French. The company A leader in outdoor accommodation, European Camping Group offers an unrivalled, high-end range of 4/5* campsites in top tourist destinations.