Customer Service Assistant

Office & Admin

25/07/2020dot divider icon298 views

Customer Service Assistant

An established & exciting fashion brand based in Manchester is currently recruiting for a Customer Service Executive to join their team. This is the perfect opportunity for someone looking to expand their career within customer service.

Working hours: Monday to Friday 9:00am-5:30pm

Location: Close to Central Manchester with onsite parking

Benefits: Great Fashion product & growing business

The Role:

Dealing with customer queries with daily emails, phone calls and live chat.

Managing all customer returns, refunds and complaints & processing them in a timely manner.

Responding to all customer complaints across social media channels & the website.

Taking inbound customer sales queries by email and phone.

Communicate effectively with internal team, external agencies & suppliers.

Supporting customer deliveries – placing and tracking orders.

Managing order delivery and resolving any problems

Directly working with customers to handle queries and provide solutions.

Maximising sales on the brands Ecommerce website.

Uploading pricing and digital content onto the website if needed.

Other duties as required.

£18,000 a year - Permanent

  • Experience
    Not required
  • Languages
    English – Beginner
  • Employment
    Full-time
  • Schedule
    Working hours: Monday to Friday 9:00am-5:30pm
  • Salary
    £17,000 – £20,000 yearly
  • Starting time
    Immediate start!

pin iconManchester, England

Customer Service Provider • 51-250 Employees

Hiring with us since July, 2020

Working for us a company is not just about being a number we value all our employees like family and we do everything to ensure that they are happy at work and happy out of work

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Hiring byChris StevensonActive 13 days ago

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