Customer Service Assistant
An established & exciting fashion brand based in Manchester is currently recruiting for a Customer Service Executive to join their team. This is the perfect opportunity for someone looking to expand their career within customer service.
Working hours: Monday to Friday 9:00am-5:30pm
Location: Close to Central Manchester with onsite parking
Benefits: Great Fashion product & growing business
Dealing with customer queries with daily emails, phone calls and live chat.
Managing all customer returns, refunds and complaints & processing them in a timely manner.
Responding to all customer complaints across social media channels & the website.
Taking inbound customer sales queries by email and phone.
Communicate effectively with internal team, external agencies & suppliers.
Supporting customer deliveries – placing and tracking orders.
Managing order delivery and resolving any problems
Directly working with customers to handle queries and provide solutions.
Maximising sales on the brands Ecommerce website.
Uploading pricing and digital content onto the website if needed.
Other duties as required.
£18,000 a year - Permanent
- Not required
- English – Beginner
- Working hours: Monday to Friday 9:00am-5:30pm
- £17,000 – £20,000 yearly
- Starting time
- Immediate start!
Customer Service Provider • 51-250 Employees
Hiring with us since July, 2020
Working for us a company is not just about being a number we value all our employees like family and we do everything to ensure that they are happy at work and happy out of work