Key Responsibilities:
Sales Support:
Assist the sales team with preparing and processing quotes, sales orders, and contracts.
Maintain customer records, ensuring accurate and up-to-date information in CRM systems.
Follow up on sales leads and customer inquiries, providing timely responses and support.
Order Management:
Manage the order lifecycle, from order creation to delivery, ensuring all documents are correct and processed efficiently.
Liaise with inventory management or manufacturing teams to confirm product availability and lead times.
Track order status and provide updates to customers as needed.
Customer Communication:
Act as a point of contact for customers, handling inquiries, complaints, and providing solutions as needed.
Coordinate between customers, the sales team, and other departments (logistics, finance, production) to ensure smooth operations.
Documentation & Reporting:
Prepare sales reports, track KPIs (Key Performance Indicators), and ensure that sales data is accurately recorded and reported.
Maintain up-to-date records of customer interactions and sales activities.
Assist in preparing presentations or reports for management, summarizing sales performance, forecasts, and market trends.
Inventory and Supply Chain Coordination:
Work with the supply chain and logistics teams to track inventory and ensure timely delivery of automotive products (vehicles, parts, accessories).
Monitor stock levels and help manage the ordering of parts or vehicles when needed.
Coordination with Finance:
Ensure that all invoicing, credit checks, and payment processing related to sales orders are completed promptly.
Assist the finance department with customer account queries and follow up on overdue payments.
Market & Product Knowledge:
Stay updated on the latest industry trends, product offerings, and competitive market dynamics to provide relevant insights to the sales team.
Help identify opportunities for cross-selling or up-selling based on customer needs and preferences.
Customer Relationship Management (CRM):
Utilize CRM tools to track customer interactions, manage follow-ups, and ensure data integrity.
Monitor customer satisfaction and work to maintain positive long-term relationships.
- Experience
- Not required
- Employment
- Full-time
- Schedule
- 9:30 pm - 5:30 pm
- Salary
- £38,700 – £41,000 yearly
- Starting time
- Immediate start!
Weston Lane, Tyseley, B11, Birmingham
Car repair • 1-10 Employees
Hiring on JOB TODAY since June, 2024
Morcom Autocare Ltd is a part of a group of 3 companies, all under the same ownership. Recently all the companies started to work on the same address. Our aim is to create one big workshop point covering a wide variety of car services
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