Transport Supervisor
21 days ago
London
Transport SupervisorNortholt £36000 Full Time | Monday–Saturday (5 days per week) This is a hands-on supervisory role responsible for overseeing the day-to-day transport function, ensuring deliveries run efficiently, drivers remain compliant, and customers receive an excellent service at all times. The successful candidate will have previous experience within a transport or logistics environment and must have experience using routing software.Key ResponsibilitiesDriver Management • Manage and optimise driver schedules and daily workloads, • Monitor driver performance including speeding, harsh driving, and penalties, • Support driver wellbeing, productivity, and performance standardsCompliance & Transport Operations, • Ensure compliance with all transport regulations, driver hours, and licensing requirements, • Monitor CPC certification and legal documentation, • Oversee vehicle checks, servicing schedules, and maintenance requirementsRouting & Delivery Optimisation, • Manage daily van routing using MaxOptra or similar routing software, • Maximise vehicle capacity and delivery efficiency, • Ensure all transport paperwork is completed accuratelyReporting & Performance Monitoring, • Produce KPI and operational performance reports, • Monitor delivery efficiency, driver hours, and vehicle conditions, • Identify opportunities for operational improvementIncident & Customer Management, • Coordinate responses to vehicle breakdowns, accidents, and urgent delivery issues, • Work closely with Customer Service teams to resolve delivery concerns quickly and professionallyLeadership & Team Development, • Support onboarding and training of new drivers, • Lead by example with professionalism, organisation, and strong work ethic, • Assist with change management and continuous improvement initiatives, • Provide cover for the Warehouse Manager when requiredSkills & Experience Required, • Proven supervisory experience within transport, logistics, or warehouse operations, • Essential experience using routing software such as MaxOptra, • Strong understanding of transport compliance and regulations, • Excellent communication and customer service skills, • Ability to prioritise and work effectively under pressure, • Strong leadership and team development abilities, • Experience with reporting, KPI analysis, and health & safety monitoringWorking Hours, • 8.5 hours per day (including 1 hour unpaid lunch), • Core hours are mainly 06:30–16:00, • Shift patterns will fluctuate between:, • 05:00–15:30, • 08:00–17:30, • Benefits, • Pension, Cycle to work scheme, Employee discount, Enhanced maternity leave, Enhanced paternity leave, Parking, Health & Wellbeing programme, Referral programme, Sick pay, Company events