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Seeking a motivated 1st/2nd Line Support Engineer for a growing MSP, involving BAU support and project work. Requires IT passion, proactive attitude, and customer service skills.

IT Systems & Network Administrator ONSITE Heathrow / Heston £50,000 – £80,000 depending on experience We are recruiting for an experienced and hands-on IT Systems & Network Administrator to join our client’s IT team. This is a varied infrastructure role covering network administration, firewall management, virtualisation, servers and end-user support. Strong, practical experience with SonicWall and VMware ESXi/vSphere is essential. Key Responsibilities Configure, manage and troubleshoot SonicWall firewalls, including VPNs, security policies and access rules. Administer VMware ESXi/vSphere, including virtual machines, backups, snapshots and performance. Support Windows Server and Active Directory environments. Provide 1st and 2nd line support across hardware, software, network and connectivity issues. Monitor and maintain network, server and virtual infrastructure. Support backup, disaster recovery and security requirements. Work with external IT suppliers and support infrastructure projects where required. About You 5+ years' experience in an IT Systems, Network Administration or Infrastructure role. Proven hands-on experience with SonicWall firewalls – this is essential. Strong knowledge of VMware ESXi/vSphere. Experience with Windows Server and Active Directory. Excellent troubleshooting and problem-solving skills. A proactive, hands-on approach with the ability to take ownership of issues. Strong communication and customer service skills. Relevant IT certifications and experience of multi-site environments, PowerShell or infrastructure monitoring tools would be advantageous. The Package Salary: £50,000 – £80,000 depending on experience Location: Heathrow / Heston Working: Fully office/depot based – no remote working If you are an experienced IT infrastructure professional with strong SonicWall and VMware experience and are looking for a hands-on role, we would be keen to hear from you

IT Service Engineer Location: Surrey / London – Home-Based with Travel to Customer Sites Salary: £27,000 – £30,000 per annum (depending on experience) Employment Type: Full-Time A Modern MSP with Real Growth, Great Culture and Varied Tech Exposure. Our client is not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems, not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who’s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You’ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You’ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth – You won't be stuck in a silo. You'll gain exposure across: Microsoft 365 Azure / Entra ID Intune / Endpoint Management Windows, macOS and iOS Hardware deployments Networking fundamentals Get stuck into real project work Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. They invest in your technical development through – Sponsored training, Funded Microsoft exams, Incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off – paid. Plus, one additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment Company mobile phone Pension scheme All software and tools provided What You’ll Be Doing – Service Desk and Technical Support You’ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client’s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with their 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They’re Looking For – Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements – Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager Networking basics Hardware deployment experience Prior involvement in IT projects Ready to Join Our Client If you’re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner’s portal and take the next step in your IT career with our client. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, or Service Desk Engineer

Line Support Engineer Our client is recruiting for a 1st Line Support Engineer to join a busy IT team supporting users across the business. Experience Required Previous experience in a 1st Line Support, IT Support Technician or Service Desk role. What We're Looking For Deliver first-line technical s

Our IT team aims to provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience, and this role offers an excellent opportunity to develop your career within a large, successful business. Line Desktop Support Technician. This role would suit someone with pr

Mackenzie Jones is seeking an IT Support Engineer to provide 1st and 2nd line IT support for up to 800 staff, across two London schools. An external MSP handles 3rd line networking tickets.

Wanstor is seeking a 1st Line IT Support professional to be based at our London HQ in The Shard, providing hands-on IT support to colleagues and clients on-site and remotely across UK and European offices. You will troubleshoot hardware, software, access and connectivity, support Windows and Microso

Wolviston Management Services is hiring a 1st Line Support Engineer in London (Hybrid). You will be the first point of contact for IT incidents, diagnose issues, log tickets, and escalate where needed while delivering remote support across client environments. A proactive, customer-focused approach

Searchability, a UK technology services business, seeks a 1st Line Helpdesk Engineer in Essex. You’ll provide remote and occasional on-site IT support for Microsoft 365, Windows, AD and networking, handling incidents from initial contact to documentation with high service standards. The role inclu

Hamilton Barnes Associates Limited is seeking 1st Line Support Engineers in the United Kingdom to gain hands-on experience across a broad range of technologies within a dynamic MSP environment. You will provide initial triage, handle customer calls, and escalate where needed while developing a stron

Keywords: 2nd Line IT Support Engineer, IT Support Engineer, IT Support, 2nd Line IT Engineer, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Google Workspace, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS,

ABL Recruitment is assisting a client in London to hire a Mandarin-speaking IT Support Engineer for 1st and 2nd line support in a financial services environment. You will support Windows desktops/servers, AD, VMware/Hyper-V, backup systems, and network gear, while ensuring service levels and smooth

Wanstor Limited in London is seeking a Service Desk Analyst (1st line) to join an onsite team at our client's London HQ in The Shard. You will be the friendly face delivering hands-on IT support for laptops, Microsoft 365, and meeting room tech, with remote support across UK and Europe. You'll be th

You will provide 1st/2nd line support, remote assistance for European users, Active Directory user management, and contribute to service desk delivery and SLA targets. Onyx-Conseil is seeking a Desktop Support Analyst for a banking client in the City of London. The role requires 5+ years of desktop

Responsibilities include providing 1st/2nd line desktop support, diagnosing hardware/software issues, AD/O365 administration, and ITSM ticketing. X4 Technology is seeking an experienced Desktop Support Engineer (1st/2nd Line) for an on-site role in Central London (EC2). The contract is initially 3 m

You will handle remote 1st line support, diagnose issues, and manage tickets with strong customer service. Platinum-Recruitment is hiring a 1st Line IT Support Engineer Apprentice in Dorset.

Wolviston Management Services Ltd is seeking a 1st Line Support Engineer in London with a hybrid working pattern. The role involves delivering first-line IT support to a diverse client base, ensuring incidents are managed promptly and professionally. The successful candidate will handle Microsoft 36

You’ll collaborate with global hubs to maintain consistent IT standards across locations. As a Colleague Support Engineer, you’ll own end-to-end local support while partnering with our Munich, Berlin, and São Paulo teams to deliver a secure, efficient IT experience for all colleagues. You will

The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service. Overview An established Managed Services and Cyber Security provide

Confidential is seeking an IT Service Desk / 1st Line Support Analyst to join on a temporary basis, with the potential to become permanent. You will be the first point of contact for IT queries, providing friendly and effective technical support to users across the organisation in an established IT

Vertu Motors plc is hiring a 1st Line Desktop Support Technician at Team Valley, Gateshead. The successful candidate will provide remote and on-site support, maintain IT services, and contribute to customer experience. The role supports Windows workstations and Microsoft 365, with AD and email platf

Bench IT are seeking an experienced 1st & 2nd Line IT Support Engineer to join a large organisation on a 3-month initial contract. The candidate should have Windows 10/11, Office 365, Active Directory and proven 1st/2nd line experience, plus strong communication skills for a busy environment. You wi

You will join the Operations team and provide frontline IT support to customers, building trusted relationships and resolving incidents within SLA targets. Central Networks is seeking a Service Desk Engineer (1st/2nd Line) in London, Liverpool Street. The role covers desktop, laptop and mobile devic

Reply is seeking an ICT Infrastructure Engineer (1st/2nd Line) based in central London to support our UK consultants and project teams. This role involves incident handling, device provisioning, policy enforcement, and occasional on-site support across Reply’s UK offices, collaborating with vendor

An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team. Assist with the administration and support of Microsoft 365 environments. Act as the first point of contact for all IT support incidents and service requests

Deliver 1st line IT support via phone, email, and in person. Strong communication skills with a customer-first mindset. This role offers the opportunity to work with a wide range of technologies while providing excellent customer service and contributing to the smooth running of the firm's IT system

PPRO's London office is expanding, and we are seeking a Colleague Support Engineer to provide 1st/2nd line IT support, onboarding, and local device lifecycle management across macOS and Windows. You will partner with global hubs in Munich, Berlin, and São Paulo to maintain high standards and drive

You will handle 1st line support, manage tickets within SLAs, and ensure clear communication with clients while maintaining documentation and contributing to a positive customer experience. Harvey Nash is seeking an experienced IT Helpdesk Analyst to join an established IT services business. You wil

We're open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we'd be keen to hear from you. Previous experience in a 1st Line Support, Service Desk or IT Support. We are looking for an IT Service Desk / 1st

AirX Jet Support, a UK-based IT-enabled maintenance provider, is seeking an IT Support Officer to join its office-based team in London Stansted. The role focuses on hands-on technical support, workstation setup, and on-site assistance for staff and engineers.

Key Skills: 1st Line Support, First Line Support, Helpdesk Engineer, Service Desk Analyst, IT Support Engineer, Technical Support, Microsoft 365, Office 365, Active Directory, Azure AD, Entra ID, Group Policy, GPO, Windows 10, Windows 11, Exchange, OneDrive, SharePoint, Azure, DNS, DHCP, TCP/IP, Net

IT technician providing remote and on-site support for PCs, servers, and applications, including setup, upgrades, and troubleshooting.

Seeking a customer-focused 1st Line Support Engineer to handle IT support queries, resolve incidents, and manage tickets in a structured environment.

Entry-level IT support role providing first point of contact for customer queries, managing and resolving incidents, logging tickets, and escalating complex issues. Requires Microsoft 365 knowledge and ticketing system experience.

IT Support Engineer required to support internal users across 1st Line. This would be an excellent opportunity for an experienced 1st line engineer to join a fast-paced company in a period of xwzovoh growth and transformation. The company are looking for a skilled IT Support Engineer to support thei

Are you currently working in IT support and ready to strengthen your technical skills?. Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets?. If so, this could be a strong next step.

This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond. This role would suit someone currently working in a 1 st Line Sup

IT Support Engineer required to support internal users across 1st Line. This would be an excellent opportunity for an experienced 1st line engineer to join a fast-paced company in a period of xwzovoh growth and transformation. The company are looking for a skilled IT Support Engineer to support thei

IT Support Analyst needed for a 6-month contract in Guildford. Responsibilities include diagnosing issues, troubleshooting, and resolving user incidents across Windows and Microsoft 365, while maintaining accurate ticket notes and assisting users.

IT support engineer to provide 1st/2nd line troubleshooting for clients, focusing on Microsoft 365, desktop, and user environments. Role offers career progression in a structured MSP.

Position available for carpet and upholstery cleaner. The successful applicant must have the ability to work on their own or as part of a team. You must possess a full clean driving licence.

Candidates with the experience or relevant job titles of Customer Service Manager, Customer Support Manager, Disability Support Coordinator, Student Support Manager, Higher Education Administrator, Customer Operations Manager, Logistics Coordinator, Client Services Manager, DSA Administrator, Assist

Here's an idea of what your shift pattern will be: Mon: Mornings Tues: Mornings Weds: Mornings Thurs: Mornings Fri: Mornings Your key responsibilities will include: Working alongside our cleaning and facilities teams to keep environments safe and hygienic for every client and customer Dusting, swee

EDI - Onboarding Customers EDI Interfaces & Changes - manage & implement OTC - Support with SAP System upgrades & changes Middleware Integration Support SAP XI & VAN Manage & Support with customer accounts/credits Support with Audit Controls & Compliance Testing - Support Testing activities - EDI Th

Estate Services sits at the frontline of our housing service and is often the first and most frequent point of contact for residents. Working closely with colleagues in Estate Services and Housing teams, youll help identify issues early, support vulnerable residents where appropriate, and ensure our

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