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Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. An ability to understand a customer’s query and identify next steps will take a patient and attentive nature. Supporting other areas within the business to provide the best possi

IT Support Engineer -1st & 2nd Line Location: Derby -Hybrid after training -2 days from home Salary: Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of IT Support Engineer: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access permissions. Configure and deploy PCs, laptops, mobile devices, and peripherals. Support network connectivity, printers, and shared resources. Escalate complex technical issues to 3rd Line Support or external vendors where necessary. Maintain detailed and accurate records using the IT ticketing system. Follow IT security, data protection, and backup policies at all times.Skills & Experience Required: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with strong attention to detail. Benefits Hybrid working (after training period). Work with a supportive and collaborative IT team. Hands-on exposure to a wide range of modern technologies. Excellent opportunity to progress your IT career in a varied, technical environment. Interested? Call TurnerFox Recruitment or send your CV

A leading estate agency in London is seeking a Service Desk Technician to provide first line technical support. Responsibilities include assisting users with hardware and software issues, managing user accounts, and maintaining high customer service. The ideal candidate has excellent communication s

A UK-based luxury automotive brand is seeking an IT Support Analyst to provide high-quality support across the organization. Key responsibilities include delivering technical support, diagnosing issues in various operating systems, and collaborating with Infrastructure and Security teams. You will a

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. The successful candidate will provide technical support across multiple accounts and assist with day-to-day operations. A leading recruitment age

This role involves providing first-line IT support, improving service quality, and managing user incidents in a hybrid setting. Ideal candidates will have experience in customer service and relevant IT qualifications.

Desktop Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £45,000. Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line s

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Microsoft 365 administration. This role involves delivering IT support to various clients, troubleshooting issues, and ma

A reputable IT services company is looking for an experienced 1st/2nd Line IT Support Analyst to join its team based in Stratford upon Avon. The ideal candidate should have at least 3 years of IT support experience and possess strong problem-solving skills. The role involves providing daily IT suppo

A technology solutions partner in the UK is seeking a customer-focused 1st Line Support Analyst to join their Service Desk team. The successful candidate will be the first point of contact for IT support, ensuring users receive prompt assistance with technical issues. Responsibilities include diagno

The role involves providing both 1st and 2nd line support, managing various technologies including Microsoft Office 365 and helpdesk systems. A leading international company in Greater London is seeking a Service Desk Analyst to deliver technical support to users. The ideal candidate should have str

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis. Redirect/escalate support requests as needed. Monitor stock of IT peripherals (monitors, docking s

A leading UK IT solutions provider is seeking an IT Support Analyst to provide first-line support from their North London office. Candidates should have at least one year of customer service experience and strong skills in Microsoft 365 and Azure. This hybrid role involves diagnosing technical issue

A technology services company based in Leeds is hiring a 1st- 2nd Line Support / Service Desk Analyst to provide end-user support in a hybrid work setting. Candidates must be eligible for SC Clearance and possess strong communication skills along with proficiency in Microsoft Windows 10/11 and Offic

You will provide first-line support for a range of SaaS and PaaS applications, manage user onboarding, and handle hardware support. A technology services organization is seeking an energetic IT Support professional to join their team in Greater London. Benefits include extensive holiday, learning an

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. Strong communication and customer service skills are essential for this position, along with a proactive attitude and attention to detail. The role involves providing high-quality technical s

They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible profes

Act as the first point of contact for IT support requests via phone, email, and ticketing systems. A well-established Managed Service Provider (MSP) based in London is looking for a 1st Line Service Desk Analyst to join their growing Service Delivery team. As a Service Desk Analyst, you’ll be the

Support the business by providing 1st and 2nd line technical support. The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Customer service focused, having the ability to understand the requirements of customers, clients,

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. You will lead a team supporting both head office and in-store tech. Responsibilities include managing support queries across various

A UK-based technology services organisation is seeking entry-level 1st Line Network Support Engineers in Solihull. This position provides structured training and progression opportunities for early-career engineers. This role offers hands-on experience in network support and exposure to real-world n

A prestigious legal institution in Greater London is seeking an IT Support Technician to provide technical assistance to staff, maintain infrastructure, and support IT projects. The role requires a minimum of two years' experience in IT support, strong knowledge of technologies such as Intune and VM

A well-known recruitment agency is seeking a 1st Line Support member in the Liverpool City Region to provide vital IT support. The position offers a competitive salary between £25,000 and £28,000, permanent job stability, and a supportive working environment with great benefits. This role emphasiz

A communications performance firm in England is seeking an IT Support professional to manage Helpdesk operations and provide technical assistance to clients. The role includes supporting internal systems, managing backups, and ensuring information security compliance. This position demands strong pr

The role involves 1st and 2nd line support for digital contact centre technologies. A leading IT services company is seeking a Principal Renewables Consultant for a Support Engineer position in Bristol. Ideal candidates will have experience in IT support and a good understanding of technology.

In this role, you will handle customer inquiries, log cases, and maintain ICT infrastructure. The ideal candidate will be an excellent communicator who can prioritize customer needs while collaborating effectively with others. A leading technology solutions provider in the UK is looking for a Servic

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools.

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. This is a fully onsite position, where you'll work closely with the IT Lead to ensure the smooth operation of IT systems. Ideal candidates will have experience in IT support and a desir

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills.

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

Line Support / Service Desk Analyst / IT Support. Line Support / Service Desk Analyst / IT Support. Line Support / Service Desk Analyst / IT Support.

A leading software house is seeking a Software Support Engineer to join their busy team in the Leicestershire area. Responsibilities include support for customers using their various enterprise software products, with an office-based schedule, Monday to Friday.

A leading IT solutions provider is seeking a 1st Line Support Engineer to join their team in Greater London. This role involves providing remote support to customers and requires strong empathy and communication skills. The position offers a comprehensive benefits package including salary, bonus, tr

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Excellent training and financial support for industry certifications. Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.

This entry-level position is designed for individuals early in their IT careers, providing first-line telephone support, performing initial triage of support requests, and resolving basic IT issues. A leading support services company is seeking a Junior 1st Line Support Engineer for a short-term con

This role, which offers hybrid working after training, involves providing 1st and 2nd line technical support across various systems including Office 365, Windows 10/11, Intune, and Azure. A recruitment agency is looking for an IT Support Engineer to join a busy support team in Derby. Candidates shou

Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. As a 1st Line Support Technician, you will be the first point of contact for technical issues resolving incidents

The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. Provide 1st Line network support for customer and internal services. UK‑based technology services organisation providing network mo

A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS.

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The analyst will respond to incidents and requests, maintain ticket records, and escalate issues as necessary, ensuring all staff receive reliable IT assi

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools. T

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields.

A forward-thinking managed services organisation is seeking a motivated 1st Line IT Support Engineer to deliver IT support and troubleshooting. In this hybrid role based in London, you will manage user accounts and provide technical support for Windows and macOS systems.

Operation of company Helpdesk System and provision of support to clients both internal and external (1 and 2nd line support as skills and experience permit). To support the business objectives of all divisions of the GI group through specification, installation, maintenance and support of IT softwar

The successful candidate will provide both first and second line technical support, manage incident tickets, and ensure compliance with service level agreements. A leading employment agency in the United Kingdom is seeking an IT Support Officer for full-time hours in South East London.

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. This is a fantastic opportunity to join a dynamic and ag

The postholder will represent the business via various communication methods and will develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service. Based on one of our customer sites in North London, the 1st

A leading UK IT services provider is seeking a 1st line technical support specialist to join their team. Ideal candidates will have a customer service background, strong IT knowledge, and excellent communication skills. Responsibilities include delivering exceptional technical support, troubleshooti