1st line support jobs in SheffieldCreate job alerts

3 Line Support Engineer Sheffield + Hybrid working (3 office, 2 home) Up to £45,000 Your new role The IT Support Engineer will play a key role in delivering, maintaining, and supporting the IT infrastructure and services across a group of companies. The role provides 3rd line technical support, leads or supports infrastructure projects, and contributes to the design and delivery of a secure, scalable, and resilient IT environment that underpins business operations and growth. Responsibilities Provide 3rd line technical support across the Group, resolving complex incidents efficiently and effectively. Act as an escalation point for 1st and 2nd line support queries, offering guidance and technical expertise. Troubleshoot and resolve server, network, and endpoint issues in accordance with SLAs. Maintain detailed documentation of systems, procedures, and incident resolutions. Monitor system performance, ensuring uptime, reliability, and adherence to security best practices. Manage and maintain core IT infrastructure, including Microsoft 365, Azure, Intune MDM, and on-premise servers. Support infrastructure projects such as cloud migrations, network upgrades, and system integrations. Configure and maintain networking equipment (firewalls, switches, routers, and wireless networks). Administer user access, permissions, and security configurations via Azure AD and Entra ID. Manage device provisioning and endpoint compliance using Intune and Endpoint Manager. Maintain and test backup, disaster recovery, and business continuity systems (e.g., Veeam, cloud backup). Support compliance with Cyber Essentials and other information security standards. Implement and manage security tools such as MFA, conditional access, and email/web filtering. Ensure patching, updates, and antivirus systems are current and effective. Experience needed Minimum 5 years' experience in IT support, including significant 3rd line and project-based work. Strong knowledge of Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Experience with Azure AD / Entra ID, Intune MDM, and Windows Server environments (2016/2019). Strong understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-company environments. Solid troubleshooting and problem-solving skills across infrastructure, networking, and user endpoints. Excellent communication and stakeholder management skills. Proactive, self-driven, and adaptable approach to work. Analytical and methodical approach to problem-solving. Strong attention to detail and accuracy. Excellent time management and prioritisation skills. Ability to work collaboratively within a team and independently when required. Customer-focused, with a commitment to continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Network Engineer • Excellent opportunity to join a growing technology organisation delivering large-scale ISP and data centre services across multiple countries., • Full-time, permanent role focused on network operations, troubleshooting, and infrastructure support within a high-availability environment., • Hands-on position working across routers, switches, firewalls, and Linux-based systems, with exposure to automation tools and modern network practices., • Hybrid role based in Sheffield with occasional travel to data centres or exchange sites., • To apply, please email Who is the client? Our client is an established technology provider delivering connectivity and infrastructure services to hundreds of thousands of users across multiple countries. They are known for operating at scale within ISP and data centre environments, with a strong focus on reliability, performance, and continuous improvement. Due to ongoing growth, they are expanding their network team and are looking for a Network Engineer to support and optimise their core infrastructure. What will you be doing? As a Network Engineer, you'll be responsible for supporting the day-to-day operation of core network infrastructure, ensuring performance, reliability, and availability across a large-scale environment. You'll monitor, maintain, and troubleshoot routers, switches, and firewalls, resolving escalated issues and implementing configuration changes in line with best practice. The role also involves supporting new site deployments and contributing to network performance analysis and capacity planning. Alongside operational responsibilities, you'll have the opportunity to get involved in automation initiatives, working with tools such as Python, Ansible, or Terraform to improve efficiency and scalability. You'll collaborate closely with support teams, senior engineers, and wider technology functions to ensure seamless service delivery. What will you need? • Solid understanding of networking principles (TCP/IP, DNS, DHCP), • Hands-on experience with routers, switches, and firewalls, • Strong Linux skills, • Experience within a technical support or network support environment, • Proven troubleshooting and problem-solving ability, • Experience supporting or resolving escalated issues (1st/2nd line), • Strong communication and organisational skills What would be desirable? • Experience with Python or other scripting/automation tools, • Familiarity with Ansible, Terraform, or infrastructure-as-code, • Knowledge of routing protocols such as OSPF or BGP, • Experience with network monitoring tools (Grafana, Nagios, LibreNMS), • Background in ISP, NOC, or data centre environments, • Exposure to network OS such as Arista EOS or MikroTik RouterOS, • Previous on-call or incident response experience The Package • £33,000-£38,000 salary (DOE), • On call allowance, • Hybrid working model, • Bonus scheme (profit share), • Birthday day off, • Flexible holiday scheme, • Ongoing technical development and training, • Opportunity to work within a large-scale, high-performance network environment To Apply… Please apply directly through this advert or email your CV to By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - Network Engineer, Network Support Engineer, NOC Engineer, TCP/IP, DNS, DHCP, Routing & Switching, Firewalls, Linux, ISP, Data Centre, Automation, Python, Ansible, Terraform, Networking Infrastructure

IT Support Technician - Sheffield / Hybrid Working We’re looking for an IT Support Technician to join a fast-paced organisation, providing reliable support across systems, infrastructure, and users. You’ll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls). You’ll play a key part in maintaining system performance, security, backups, and hardware deployment, while contributing to documentation and continuous improvement. What we’re looking for: • 2+ years’ IT support experience, • Strong knowledge of Windows and Microsoft 365, • Understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Experience with remote support tools What’s on offer: • Competitive salary, • Hybrid working, • Training and development, • Supportive team environment If this sounds of interest, please apply with your latest CV or get in touch for more details. IT Support Technician - Sheffield / Hybrid Working

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, It Security, IT Security Technician, Trainee IT Security, Trainee Cyber Security Technician, It Security engine

Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Supp

You will be the first point of contact for customer support requests, responsible for diagnosing and resolving 1st line issues, escalating where appropriate, and contributing to the stability and continuous improvement of both internal and customer environments. Customer support for all 1st line tec

Job Description 1st Line IT Engineer Location: Rotherham, South Yorkshire Salary: £27,000- £32,000 DuoCall is looking for an experienced and customer-focused 1st Line IT Engineer to join our Service Desk team based in Rotherham.You will be the first point of contact for customer support reques

They are looking to hire an immediately available IT Engineer to cover 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Utilizing advanced robot technology and modern machinery they deliver produc

Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams## ## ## QualificationsEssential* Several years’ experience of Linux based systems* Working within an AWS environment* Knowledge of:- General SQL administration and support- Able to setup maintenance

The position offers a salary between £27,000 and £32,000, with a commitment to equal opportunities and accessibility. Duocall seeks a Customer Support Technician in Rotherham to assist with 1st line technical issues, providing support for Microsoft 365 and other applications.

You will act as the first point of contact for IT-related queries, providing 1st line technical support and assisting in maintaining smooth IT operations. The ideal candidate will have a basic understanding of IT systems and excellent communication skills, with opportunities for ongoing training and

A managed service provider in Rotherham is seeking a 1st Line Service & Support Engineer to be the first point of contact for customers, providing friendly and effective technical support. This full-time position offers a chance to develop a fulfilling career in customer service and technical suppor

As a 1st Line Service & Support Engineer at DuoCall MSP, you’ll be the first point of contact for customers, delivering friendly, effective technical support across a range of platforms and environments. Maintenance and support of datacentre and cloud systems for internal and customer usage. Conti

This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. Proven 1st line Service Desk support (minimum 2 years). Strong work ethic and self‑motivation with the ability to work under pressure.

Join a supportive and innovative team that values professional growth and offers a competitive salary and benefits package. A leading SaaS company in Sheffield is seeking a 1st Line IT Support Engineer to join their award-winning team. This role involves providing exceptional customer support for th

A leading packaging manufacturer in Rotherham is seeking an IT Services Technician to enhance their IT Department. This role offers a competitive salary and various benefits including a generous bonus scheme. The ideal candidate will have a strong background in IT support with skills in hardware tro

Junior IT Service Desk Analyst (1st Line Support). We are seeking a motivated and enthusiastic Junior IT Service Desk Analyst to join our IT team. If you need any support with your application or adjustments during the recruitment process, we’re here to help.

Due to continued international growth they are looking to further enhance their internal IT department with 1st and 2nd line support and monitoring functions to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Utilizing advanced robot technology an

You’ll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly. We’ve built a culture that’s playful, people‑first, and full of opportunities to grow. We’re a driven and dedicated team that takes pride in

Due to continued international growth, we are looking to enhance our internal IT department with 1st and 2nd line support and monitoring functions to configure, maintain, and troubleshoot existing hardware and software systems based on O365 and Azure. Utilizing advanced robot technology and modern m

Excellent communication skills and a customer first attitude. Providing 1st line technical support via phone, email, and remote tools. Logging and managing support tickets in our helpdesk system.

The position offers a full-time contract with a salary of up to £27,000 per annum and a variety of benefits including annual leave and professional development opportunities. Ideal candidates will have strong customer service skills, experience with Microsoft 365, and a proactive attitude. A global

Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. IT Support Technician (1st and 2nd Li

Customer support for all 1st line technical issues. Maintenance and support of datacentre and cloud systems for internal and customer usage. Continually research, design and implement best practices across internal and managed customer environments.

Customer support for all 1st line technical issues. We are committed to supporting applicants with disabilities. Site-to-site and point-to-site VPNs.

The role involves providing technical support, managing support tickets, and troubleshooting various IT issues. Ideal candidates will have experience in IT support, familiarity with Microsoft 365, and strong communication skills. Daffodil Group in Sheffield is seeking a motivated 1st Line IT Support

SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. Your data is processed by our talen

Position: IT Service Desk Analyst (1st line). This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, n

Application Support Analyst - Microsoft Dynamics 365 - Eco Services Role Snapshot: Salary: to £45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required Role Overview: The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications. Key Responsibilities: Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage. Application Support Responsibilities: Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive. Maintain support documentation, knowledge articles, and resolution logs. Ensure business continuity through timely and professional issue management. Provide user support across multiple business units and sites. Power Platform Support: Support and enhance Power Apps solutions to meet evolving business requirements. Assist with the maintenance and development of Power BI dashboards and reports. Identify opportunities for automation and process improvement using Power Platform technologies. Work with stakeholders to scope, test, and deliver new functionality. Application Improvement & Project Support: Assist with small-to-medium system improvements and IT projects. Support testing, deployment, and documentation of system changes. Collaborate with business teams to identify and implement process improvements. Liaise with third-party suppliers to support upgrades, fixes, and enhancements. User Engagement & Training: Deliver user training and ongoing system guidance. Create and maintain user-facing documentation and internal knowledge resources. Gather user feedback to support continuous improvement. Work closely with finance, operations, and wider business teams to ensure applications meet operational needs. Skills & Experience: Essential: Proven experience in an Application Support or Systems Support role. Hands-on experience supporting Dynamics 365 Business Central. Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive). Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills.Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments.Call Experis IT on (phone number removed) for more detail

IT Support Technician - Sheffield / Hybrid Working We’re looking for an IT Support Technician to join a fast-paced organisation, providing reliable support across systems, infrastructure, and users. You’ll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls). You’ll play a key part in maintaining system performance, security, backups, and hardware deployment, while contributing to documentation and continuous improvement. What we’re looking for: 2+ years’ IT support experience Strong knowledge of Windows and Microsoft 365 Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with remote support tools Excellent communication skills and a user-focused approach Any exposure to Azure, AWS, virtualisation, or scripting would be beneficial. What’s on offer: Competitive salary Hybrid working Training and development Supportive team environment If this sounds of interest, please apply with your latest CV or get in touch for more details. IT Support Technician - Sheffield / Hybrid Working

Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. They are looking to hire an immediately available IT Engineer to cover 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. This role can more to a permanent position for the right candidate. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subjectPlease apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief

Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with an experienced IT Engineer. This role will take responsibility for the day to day running of the IT department, supporting the IT manager and providing the 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subjectPlease apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief

Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer with a global presence. Utilising advanced robot technology and modern machinery they deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at our Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subjectPlease apply for immediate consideration Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief

Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support • Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals, • Troubleshoot hardware, software, and basic network connectivity issues, • Support Windows and/or macOS operating systems and common business applications, • Assist users with account access, password resets, and basic security practices Server & Infrastructure Support • Monitor on-premises and cloud-based servers for availability and performance, • Assist with basic server administration tasks (user accounts, permissions, services), • Escalate complex server or infrastructure issues to senior support as required Patching & Systems Management, • Perform routine patching and updates for servers and end-user devices, • Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms), • Verify patch compliance and report issues or failures Hybrid Environment Support, • Support systems in a hybrid environment (on-premises and cloud-based platforms), • Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services, • Help maintain secure access to systems for remote and on-site users Documentation & Process, • Log incidents, requests, and resolutions accurately in the ticketing system, • Follow standard operating procedures and contribute to IT documentation, • Communicate clearly with users regarding issue status and resolution Candidate Requirements for the 1st Line Support Engineer: • 1–2 years of experience in an IT support or service desk role, • Basic understanding of:, • Windows operating systems (Windows 10/11, Windows Server fundamentals), • End-user hardware troubleshooting, • Networking fundamentals (TCP/IP, DNS, DHCP), • Familiarity with patching and endpoint management concepts, • Ability to prioritise tasks and work within a ticket-based environment Preferred Qualifications for the 1st Line Support Engineer • Experience supporting a hybrid IT environment (on-prem + cloud), • Exposure to Microsoft 365, Active Directory, and Azure/Entra ID, • Familiarity with endpoint management or patching tools, • Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high‑quality housing services and contributing to strong, sustainable communities. You’ll assist with key housing management tasks such as rent arrears, allocations, anti‑social behaviour, and neighbourhood upkeep. As you grow, you’ll take responsibility for your own patch and work toward ambitious personal and professional goals. What you’ll be doing as a Housing Officer Graduate… • Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations., • Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled, • Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy, • Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate, • Providing advice, guidance and effective resolutions to customer queries with a focus on getting it ‘right first time’, • Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support., • Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour, • Providing project management support for a range of regional and corporate projects including Service Improvement Groups, • Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong, • Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity, • Treating customers and colleagues with respect and empathy, • Working 35 hours per week and having a flexible approach to work What you’ll need… • A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area, • GCSE maths and English or equivalent at grade C/4 or above, • A clean UK driving licence and access to a car would be desirable, • Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service, • Excellent written and verbal communication skills, • Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time, • Keen eye for detail and good organisational skills, • Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop, • Commitment to completing all parts of the training programme, • Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at Great Places…. • A fully accredited qualification to aid in your development, • Full equipment to help you perform best at your role, • Dedicated time each week for studying and learning, • Mentorship and line management from senior professionals, • A warm, inclusive team where your ideas and growth matter, • Access to our Growing Greatness talent programme including workshops, networks, and development activities, • Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026

Apply today and start your journey into cyber security.

A leading cloud solutions provider is looking for a 1st Line Support Technician in Fareham with hybrid flexibility. This role supports technology passionately while offering extensive training and career advancement opportunities. Candidates should possess relevant qualifications and strong communic

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

The ideal candidate should have at least 18 months of relevant experience in first and second line support, including good command of Microsoft Office, especially Excel. A technology company in Acton seeks an IT Support Assistant to provide on-site hardware and software support.

A leading IT service provider in England seeks a First Line Support Engineer to deliver outstanding technical support. This role involves assisting in troubleshooting issues for end customers, requiring strong communication skills and a proactive approach.

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The position reports to the Wollaston si

Job Title: IT Service Desk Specialist / 1st line support. Strong communication skills with the ability to build trusted stakeholder relationships. Strong understanding of ITIL processes and change management.

Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further!. Ability to analyse and investigate issues. CompTIA A+ and MTA's in infrastructure.

IT Service Desk Analyst in London to provide high-quality 1st line support across various platforms including Windows, Mac OS, and mobile devices. Candidates should have a degree in Computer Science or a related field and possess strong problem-solving and communication skills.

O Associates is looking for a 1 st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. Strong customer support and communication skills, with ability to manage st

Provide first-line support to clients, resolving technical issues via phone, email, and chat, with a focus on customer satisfaction. We are seeking a highly motivated and customer-oriented 1st Line Support Engineer to join our growing team at Konsolute. In this role, you will be the first point of c

Corin is seeking an IT Support Officer on a 6-month fixed-term contract to provide 1st line IT support at their Cirencester office. The role involves assisting internal users, setting up IT equipment, and troubleshooting basic issues.