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The Operational Safety Lead - Water Utilities provides specialist health, safety, environmental and quality support across capital delivery projects within the UK water sector. The role supports the safe delivery of water and wastewater treatment works, pumping stations, pipelines, reservoirs and network infrastructure from design through construction and commissioning. You will be responsible for health, safety, environment and quality aspects of work delivered through our [water] contracts centred in [Worsley]. This role links to a wider central Health, Safety, Environment and Quality (HSEQ) team meaning you will be responsible for communicating and cascading (HSEQ) initiatives, systems, processes, activities, regulatory and compliance requirements across the business. Your role will entail advancing compliance within the contracts, exhibiting leadership qualities and establishing the benchmarks we anticipate everyone to adhere to. Effective interaction with clients and operational teams will be pivotal, ensuring alignment with Health, Safety, Environment, and Quality (HSEQ) objectives, construction, design and management legislation, other relevant regulations, and standards across all contract activities. • You will provide technical Health, Safety, Environment and Quality (HSEQ) & CDM guidance and support directly to the contract/s., • Ensure all project stakeholders comply with CDM 2015 regulations, assist in the preparation and coordination of pre-construction information (PCI)., • Review and contribute to the development of Construction Phase Plans (CPP), • You will have a passion for ensuring exceptional levels of health, safety, quality and environmental standards are delivered; putting in place the processes and reports to continually monitor and maintain quality standards., • Lead by example offering guidance, support and coaching as needed to the project., • Review, approve, and oversee the quality, progress, and compliance of Health, Safety, Environment and Quality (HSEQ) plans to ensure adherence to standards and objectives., • Review workstream activities and contract risks including 1st line, 2nd line and 3rd line of defences (Operational, Strategic, Regulatory, Environment)., • Formulate roadmaps and strategic plans to address key risk areas or promote best practices, aligning with the company's values of continuous improvement., • Undertake audits as per targets agreed within the Health, Safety, Environment and Quality (HSEQ) plan., • Assume leadership in managing all high-potential or high-severity incidents, assigning responsibilities to an agreed investigation team. Oversee the completion of incident reports and ensure the closure of corrective actions. Being a point of escalation as agreed on the Health, Safety, Environment and Quality (HSEQ) plan., • Implement corporate standards and governance interpret this and client requirements into local arrangements and ensure successful implementation., • Work collaboratively with fellow Health, Safety, Environment and Quality (HSEQ) Leads, members of the leadership team, and other stakeholders to achieve organisational goals and promote a culture of health and safety excellence., • Review and authorise Health, Safety, Environment and Quality (HSEQ) documentation, including any modifications to management systems, ensuring compliance with established standards and regulations., • You will work closely with the wider Operational Team to maintain strong relationships and improve processes/systems wherever possible., • Support in client-facing performance reviews and engagement forums and where requested attend., • Approve local induction materials produced by the Health, Safety, Environment and Quality (HSEQ) Advisors specific to the contract., • You will support the contract on training and competency requirements, ensuring that the contracts are achieving the highest standards of training compliance., • Support Operational Leads with arrangements, contents and deliver of safety stand downs or workshops., • You will lead by example and strive to drive the correct safety behaviours on-site, within depots and within our offices. Technical Competencies and Experience • CDM Regulations and Principal Contractor assurance., • Temporary Works assurance including compliance with BS 5975., • Confined space entry, rescue planning and permit compliance., • Lifting operations assurance in accordance with LOLER and BS 7121., • Excavation safety, buried services, utility avoidance and permit controls., • Process safety awareness for water and wastewater treatment assets., • Isolation (mechanical, electrical and process), commissioning and decommissioning activities., • Water Industry Registration Scheme (WIRS), • Environmental Awareness, • Quality Management Systems Water Sector Experience, • Water networks, infrastructure and assets, • Wastewater networks, infrastructure and assets, • Pumping stations, • Pipeline installation and rehabilitation, • MEICA installation and commissioning Essential Qualifications, • H&S qualification e.g. NEBOSH Diploma, • IOSH managing safely, • TechIOSH/GradIOSH or working towards Chartered status, • Full UK Driving Licence. Desirable Qualifications, • Temporary Works, • Confined Space Management, • IEMA Foundation or equivalent environmental qualification., • Internal Auditor qualification, • Accident/investigation training Key Skills, • Strong technical understanding of construction risk., • Ability to influence operational teams and contractors., • Excellent investigation, reporting and communication skills., • Working knowledge of water industry standards and client frameworks., • Demonstrate leadership skills, mentor, coach and motivate others, • Strive for excellence and consistently achieve exceptional outcomes., • Consistently meet or exceed expectations by executing plans effectively and setting ambitious goals to raise standards., • Demonstrate decisiveness and quick-thinking abilities., • Skilfully manage time, prioritising tasks to ensure successful completion., • Proficiently handle multiple priorities, tracking responsibilities with precision., • Exhibit outstanding analytical, organisational, and decision-making capabilities., • Take initiative and maintain meticulous attention to detail., • Showcase enthusiasm and foster strong relationships with key stakeholders. Success Measures, • Delivery of proactive HSEQ assurance across projects., • Compliance with CDM and statutory obligations., • Reduction in repeat audit findings and incidents., • High-quality support to project delivery teams. We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Are you an experienced IT Service Desk leader with a passion for delivering exceptional customer service and driving continuous improvement? We are looking for a proactive and people-focused Service Desk Manager to lead our 1st Line IT Support function, ensuring an outstanding service experience for

Costain Group is seeking a Project Risk Manager for the M60 highways framework near Manchester. The role provides 1st line risk management support to Costain contracted client projects and collaborates with project teams to ensure risk management aligns with Costain standards and contracts. You will collate and analyse risk data, reporting escalated risks through governance channels and client mechanisms, enabling proactive risk responses during complex traffic-management construction works. #J-18808-Ljbffr

This role offers a competitive salary, hybrid working, and extensive benefits to support employee development. Responsibilities include providing technical support for networks and cloud services, troubleshooting issues, and assisting clients with account management. The ideal candidate will have st

Our client is looking for an experienced IT Support Engineer to join an established IT team supporting around 500 employees across a national branch network. This is a hands-on role where you'll become the main escalation point for 1st Line, while also working alongside an existing 2nd Line Technician on infrastructure support, technical issues and improvement projects. We're looking for someone who combines strong technical ability with excellent customer service and takes ownership of problems through to resolution. You’ll be responsible for: • Acting as the primary technical escalation point for 1st Line., • Diagnosing and resolving complex 2nd Line infrastructure and user issues., • Supporting Microsoft 365, Exchange Online, Entra ID and Windows environments., • Administering Intune, Autopilot and NinjaOne., • Supporting VMware VDI across a branch environment of approximately 240 users., • Supporting networks, firewalls and switches., • Working with Palo Alto and Juniper technologies., • Supporting Veeam backup and wider infrastructure technologies., • Investigating root causes and preventing recurring issues., • Contributing to infrastructure projects and the wider IT transformation programme., • Working within formal change-control and security processes., • Maintaining accurate technical documentation. Microsoft 365 Exchange Online Entra ID Intune Autopilot NinjaOne VMware VDI Palo Alto Juniper Veeam Keeper You don't need to be an expert in every technology, but you'll need genuine hands-on 2nd Line experience and the ability to troubleshoot across a broad infrastructure environment. We're looking for someone with experience across areas such as: • Microsoft 365 and Exchange Online, • Entra ID / Active Directory, • Intune and device management, • Windows support, • VMware / VDI, • Networking and troubleshooting, • Firewalls and switches, • Backup technologies, • Infrastructure troubleshooting and problem management Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be advantageous. • ITIL knowledge or certification., • ISO 27001 experience., • Experience within a regulated environment., • Understanding of incident, problem and change management., • Experience working on infrastructure transformation projects. The process includes a practical technical assessment, giving you the opportunity to demonstrate how you approach real-world technical problems. We're interested in how you actually work, not simply how well you interview. #J-18808-Ljbffr

We're looking for a 1st Line IT Support Analyst to join an established IT team in Manchester and become the front door of IT support for approximately 500 employees across a national branch network. Working within agreed change, security and compliance procedures. We're looking for someone with genu

Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Safety systems maintenance engineer including reactive calls Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. (attributes required for candidate to be considered) (attributes can be trained or developed) (what you know and what you can do) Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify (what you have done) (the way you think and act) Good customer service skills Ability to communicate clearly. Able to use own initiative. • Asbestos Training, • FIA Foundation, • FIA Environmental, • FIA H&S, • PAT Testing, • BFC Extinguishers, • Part P Electrical, • FIA Maintenance Unit JBRP1_UKTJ #J-18808-Ljbffr

This is an excellent opportunity for a Solicitor to join our Document Review and Collation (DRC) team in a substantive, client-facing role with real scope for career development. The DRC team provides multi-disciplinary expertise and scalable legal resource to support all TLT legal groups when delivering large-scale projects and legal managed services for our clients. The team is made up of qualified Solicitors and Paralegals who support both contentious and non-contentious fee earners from across the firm, working predominantly on data subject access requests (DSARs) and document review and disclosure exercises. We work across a wide range of matters - from short, focused tasks to extended project-based engagements requiring a dedicated team over several months. As the team continues to grow, we are looking for an enthusiastic and driven Solicitor to join us, take ownership of key workflows, and develop their career within a specialist legal operations environment.Role Responsibilities This role supports and oversees the DSAR workstream from scoping through to delivery, ensuring work is completed accurately, efficiently and in line with legal, client and regulatory requirements. This includes applying legal judgement to disclosure, redaction, privilege, confidentiality, exemptions and data protection issues, while helping to shape practical delivery approaches for high-volume or complex review matters. As a key addition to the team, day to day you will have involvement in: • Managing DSAR, document review and eDiscovery workstreams from receipt or scoping through to final delivery, with outputs completed accurately, efficiently and within agreed legal, client and statutory timeframes, • Second-level review and quality control, ensuring work progresses within timeframes and budget, whilst also ensuring the appropriate application of data protection principles, exemptions, privilege, confidentiality, disclosure obligations and agreed coding or review protocols. This also includes acting as the final quality-control checkpoint before DSAR responses are issued, • High-quality legal and operational support across document review and managed legal services projects, applying sound judgement to both routine and complex matters and escalating risks appropriately, • Using technology to improve how work is delivered, including supporting the use of platforms and tools such as Relativity, Legora, Microsoft Copilot and other review or workflow solutions to enhance quality, consistency and efficiency, • Supporting junior colleagues, project workers and reviewers through guidance, informal or delegated supervision, quality feedback and day-to-day oversight, helping to build capability and maintain consistent delivery standards, • Liaising with internal stakeholders, clients and suppliers through clear communication, practical guidance and timely updates, helping to ensure smooth delivery across matters and workstreams, • Qualified Solicitor or Chartered Legal Executive with relevant experience gained through document review, eDiscovery, legal operations, ALSP, managed legal services or similar delivery environments, • Experience in high-volume DSAR caseloads, document review, eDiscovery, investigations, regulatory work, litigation support, managed legal services, ALSP delivery or a comparable legal operations / shared services environment, • Experience performing quality control, second-level review or supervision of document review, DSAR or eDiscovery outputs, • Experience advising and providing estimates and quotes to internal and external clients, • Strong legal, analytical and practical judgement, with the ability to apply principles relating to disclosure, redaction, privilege, confidentiality, data protection and exemptions, • Experience using document review or legal technology platforms, such as Relativity or similar tools, • Interest in/experience of technology-enabled legal delivery, including the use of tools such as Legora, Microsoft Copilot, workflow tools, analytics or automation to improve quality and efficiency, • Ability to manage multiple workstreams concurrently within a structured, deadline-driven environment, • A collaborative, team-oriented approach with the ability to interact effectively with colleagues at all levels, • A practical, creative approach to problem-solving with the ability to manage issues quickly and effectively The DRC team is one of TLT's genuine success stories. We have a cadre of highly capable and committed Paralegals and Solicitors who consistently deliver high-quality work and represent TLT professionally in all client dealings. Our DSAR function in particular is widely regarded as a centre of excellence within the firm, and growing client demand for eDiscovery support presents a real and exciting commercial opportunity for the team. For a Solicitor joining at this stage of their career, the DRC team offers something that is genuinely difficult to find: the breadth of a Managed Legal Services environment - exposure to Disclosure, Investigations, Due Diligence and Data Privacy work - combined with the collegiate support structure of a top-30 UK law firm. We are committed to the professional development of all team members. We are developing a structured progression framework setting out the competency and performance criteria required to progress at each level, and sustained high performance is recognised and rewarded. There is a real opportunity to grow with the team as it expands its client-facing offering and develops new service lines. About TLT Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Over the last few years TLT's successful growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards. Our ambition is to create opportunities for what comes next for our clients, recognised as their 1st tier adviser and being valued for our values. We do this in our unique way by creating social value and a dynamic environment where our people are curious, creative and ambitious for their success. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute to the success of TLT. We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance. At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role. #J-18808-Ljbffr

If you enjoy working in a fast-paced, customer-focused environment, this casual opportunity could be perfect for you. You don’t need extensive experience – reliability, a strong work ethic, and a willingness to learn are what matter most. A passion for delivering great service, along with the enthusiasm to support your team wherever needed, will set you up for success in this role. A true powerhouse of live entertainment, AO Arena is one of the enigmatic indoor arenas on the planet, welcoming more than 30 million fans since 1997. From era‑defining music moments to major sporting spectacles, the arena sits at the heart of Manchester’s global reputation for live events. Following a £50 million transformation, AO Arena continues to set the standard of live entertainment both in Manchester and on the world stage. As a Casual Food & Beverage Assistant, you will play a key role in creating a welcoming and enjoyable experience for our guests. You will support the wider team by preparing and serving food and drinks, maintaining a clean and organised environment, and delivering excellent customer service at all times. Please note: this is a casual role, and hours will vary depending on event schedules. Prepare and serve high-quality alcoholic and non-alcoholic beverages. Prepare and serve food and snacks in line with company standards. Use tills to take orders and process payments accurately. Engage with customers, responding to enquiries and promoting current offers. Maintain high standards of cleanliness and organisation across all service areas. Respond promptly to spills and potential hazards, ensuring a safe environment for guests and colleagues. Deliver outstanding customer service, ensuring a positive and memorable guest experience. Work collaboratively with the wider team to ensure smooth and efficient service. Prioritise tasks effectively during busy periods to support operations. Previous experience in a food and beverage or customer-facing role is desirable. Knowledge of food hygiene and safety standards (training can be provided). Experience working in a hospitality or event environment is beneficial. A positive, can-do attitude with a passion for delivering excellent customer service. Friendly and approachable with strong interpersonal skills. Ability to work efficiently in a fast-paced environment. Reliable, punctual, and able to maintain a professional approach at all times. A team player with strong communication and collaboration skills. Competitive Rate of Pay – Earn a strong hourly rate for your work. Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance. Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked. Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events. Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global. 1st Stage - Interview at the venue with our Food & Beverage team. Any opportunity offered would be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address and right to work check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. #J-18808-Ljbffr

Position: 3rd Line Engineer - MSP Exp Needed Location: Manchester (Hybrid) Salary: £50k We are looking for an experienced 3rd Line Engineer to join our technical support team, providing senior‑level technical support across a managed client environment. You will act as a key technical escalation point for complex incidents, recurring problems and engineering‑level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third‑party vendors to deliver permanent solutions. A strong networking background is essential for this role. The successful candidate will have hands‑on experience troubleshooting and supporting enterprise networks, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP and associated network technologies. You will also contribute to service improvement, automation, technical documentation and knowledge sharing, helping to reduce recurring incidents and improve overall service resilience. • Own complex 1st and 2nd Line escalations within the PSA system, ensuring comprehensive technical evidence, time entries, dependencies and next actions are documented., • Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony., • Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity., • Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds., • Validate escalations, provide technical guidance and ensure tickets meet agreed escalation standards., • Deliver permanent remediation through configuration changes, scripting, automation, upgrades and vendor engagement., • Maintain accurate technical documentation and create knowledge articles, RCA documentation and Known Error content to support effective shift‑left., • Provide senior technical support during Major Incidents, including diagnosis, recovery validation and Post Incident Review/RCA activity., • Identify recurring technical issues, technical debt, security weaknesses and resilience risks, recommending improvements to reduce repeat incidents., • Work with AI and automation technologies to automate repeatable technical fixes and manual processes where appropriate., • Lead vendor and third‑party technical engagement on complex issues while retaining ownership through to resolution., • Plan and prioritise BAU escalations, Problems, scheduled engineering activity and proactive service improvements., • Provide out‑of‑hours support to clients on a rota basis, including critical technical escalation and effective handover., • Maintain Information Security, ISMS, data protection and change‑control requirements, escalating material technical or security risks appropriately. Demonstrable experience in a senior 2nd Line, 3rd Line, Infrastructure or MSP environment, with responsibility for complex technical escalations. Strong hands‑on networking experience is essential, including: • TCP/IP, • DNS and DHCP, • Routing and switching, • Firewalls, • VLANs, • VPNs, • NAT/PAT, • ACLs, • Network monitoring and troubleshooting, • Experience with S2S/P2S VPNs, LACP, SSL certificates and enterprise firewall technologies., • Experience with WatchGuard or comparable firewall platforms is desirable. Strong structured troubleshooting skills, including log analysis, evidence‑based diagnosis and root‑cause thinking. Ability to work independently, take technical ownership and drive complex issues through to resolution. Detailed experience supporting Microsoft Windows Server/Desktop environments, Active Directory, Group Policy, DNS and DHCP. Detailed experience with Microsoft 365, Azure and related technologies, including: • Exchange Online, • Microsoft Entra ID / Azure AD, • Hybrid identity, • Conditional Access and MFA, • Microsoft Intune / MDM, • Microsoft Defender, • Information Protection / DLP Detailed experience with Backup/DRaaS technologies, Azure IaaS and restoration/recovery processes. Experience with Problem Management, Root Cause Analysis, Known Errors, knowledge creation and remediation validation. Experience supporting Major Incidents and managing vendor/third‑party technical escalations. Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation. Strong communication skills, with the ability to explain complex technical issues clearly to both technical and non‑technical stakeholders. Ability to manage competing priorities and work effectively in a customer‑focused MSP environment. INDIT Planet Recruitment is an Equal Opportunities Employer. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position. #J-18808-Ljbffr

Location: Remote with travel to Manchester Salary : £42,000 per annum Vacancy Type: Permanent, Full Time As a Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) & complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation). You will have demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level of service availability. • Ownership and resolution of 1st and 2nd line hosted services support tickets., • Queue management and ticket prioritisation based on business impact and urgency., • Escalation management with vendors and third-party providers., • Accurate recording of work undertaken, resolution details and customer communications., • Contribution to problem management activities and known error documentation., • Supporting Major Incident response and restoration activities., • Manage virtualised network environments using VMWare NSX, vSphere, vSAN and other virtualisation technologies., • Oversee the maintenance, monitoring, and troubleshooting of hosted network infrastructure, ensuring maximum uptime and performance., • Configure networking components, including firewalls, switches, routers, load balancers, and VPNs., • Optimise network security, performance, and disaster recovery strategies for hosted environments., • Day to day Windows Server administration tasks, • Maintain and troubleshoot VMWare-based virtual environments., • Troubleshoot and resolve issues related to virtual machines, clusters, and storage in VMWare environments., • Ensure compliance with industry security standards and best practices (e.g., ISO 27001, Cyber Essentials, Cyber Essential+, GDPR)., • Assist with implementation of outcomes from regular security audits and vulnerability assessments on hosted infrastructure., • Assist with documenting network configurations, procedures, and incident reports., • Work closely with other IT teams and vendors to resolve issues., • Be available for 'on-call' rota system within the Service Delivery team, • Provide on-site data centre support as required by the business (Manchester Area), • Proficient in Windows Server operating systems (Windows Server 2019+), • Active Directory & Group Policy, • VMWare expertise: vSphere, ESXi, NSX, vSAN, Horizon, and related technologies., • Networking knowledge: TCP/IP, VLANs, VPNs, BGP, OSPF, DNS, DHCP., • Firewall and security solutions: Fortinet, Palo Alto, Cisco ASA, or similar., • Storage solutions: SAN, NAS, iSCSI, NFS. (Desirable), • Load balancers: Such as Kemp, F5 or similar. (Desirable), • Cloud platforms AWS, Azure, or hybrid cloud networking. (Desirable), • Experience with automation and scripting (PowerShell, Python, Ansible) (Desirable), • Minimum 5+ years of experience in network and virtualisation engineering., • Minimum 5+ years of experience in Microsoft Server Administration & Configuration., • Experience with Microsoft 365 products, specifically EntraID, Intune & Windows Defender, • Hands-on experience managing large-scale hosted environments (preferably in colocation)., • Proven expertise in troubleshooting complex networking and virtualisation issues., • Strong background in disaster recovery, backup, and business continuity planning., • Experience in monitoring and logging tools., • VMWare Certified Professional (VCP) or demonstrable experience., • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems., • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions., • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one., • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes., • Time Management - Managing one's own time and the time of others., • Coordination & Communication - Adjusting actions in relation to others' actions, being clear with expectations and sharing updates with the team, • Hold a full, valid UK driving licence. #J-18808-Ljbffr

The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are r

Following a promotion, we are recruiting for a proactive and customer focused 1 st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and working in partnership with our customers’ internal IT teams. This hybrid role follows a 07:00 – 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. • Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution., • Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs)., • Assist with hardware deployments, including desktops and laptops, ensuring smooth rollout and configuration., • Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates., • Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions., • Maintain comprehensive and real-time documentation for all service tickets, from initial logging to closure, to uphold service transparency and efficiency., • Escalate critical issues to the Service Desk Coordinator and Team Lead, ensuring proactive communication and resolution., • Deliver exceptional customer service, fostering positive client relationships and ensuring high satisfaction levels. To be successful, you should have skills and knowledge of these technologies: • Active Directory, • Office 365 Administration, • MicrosoftTeams, • Group Policy, • Basic Network and Hardware issue diagnostics, • Anti-Virus and other end-user security systems, • Basic Service Desk procedures, such as New Starter Processes It would be even better if you had experience working with the ITIL framework or knowledge of its principles. At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. 28,000 - 30,000 37.5 Joining our team comes with a range of benefits designed to enhance your work experience and well-being:Holidays: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each yearBirthday Leave: An additional paid day to celebrate your birthday with family and friendsHealthcare: From day one you’ll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical schemeProfessional Development: Access to ongoing training and development opportunities to help you grow in your career.Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years serviceEmployee Assistance Program: Confidential counselling and support services to help you navigate life's challenges.Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bikeTeam Building Events: Engage with your colleagues through team-building activities and events. #J-18808-Ljbffr

Join to apply for the 1st Line Support Engineer role at Razorblue Group. • Provide 1st line technical support to clients — supporting networks, cloud services, infrastructure and connectivity, • Troubleshoot and fix technical faults and issues, • Respond to client queries and service requests, • Assist with user rights, passwords and accounts, • Handle basic security administration, • Diagnose issues and explain technical details clearly, • Occasional onsite visits to clients, • Strong communication and relationship-building skills, • Administering Microsoft Active Directory, Exchange Server & Office 365, • CompTIA, Relevant Apprenticeship or higher education, • Degree or degree equivalent qualifications is desirable, • People-centric approach & service, • Competent with Windows desktop & application support, • Tablet and mobile device support, • Basic network troubleshooting including ping and traceroute, • An understanding of Razorblue's business, clients and the market it works in, • Active Directory and Exchange administrative skills, • Knowledge of Microsoft Group Policy, • An understanding of Microsoft Azure AD Sync and Azure AD Connect, • Excellent conversational fluency in English to clearly explain complex technical issues, • Base salary of £26,500 per annum depending on skills and knowledge, • 25 days holidays per annum + public holidays + the ability to purchase 10 more, • Your birthday off, • £2000 Referral Scheme Bonus – if you know other techies that want to join us, • Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us), • Fully funded training and accreditations to expand your skillset, • Two paid charity volunteering days per year, • Discounted Broadband, • Life insurance, • Private Health Insurance with Vitality Health, • Quarterly team social fund, • Cycle to Work scheme, • Gear up with the latest tech toys through our partnership with Currys, • EV Scheme We operate a hybrid working policy across most roles, enabling learning opportunities and supporting our culture of teamwork. We are committed to creating an inclusive and accessible recruitment process. Please reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. We are not looking for the most qualified people, but for those with a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team's drive for learning, resulted in 34 promotions in 2022. #J-18808-Ljbffr

Reply specialises in designing and implementing solutions based on new communication channels and digital media. The Senior ICT Infrastructure Engineer will provide 1st/2nd line IT support across Reply’s UK business, covering Windows, macOS, and Microsoft 365 environments. The role requires strong security practices, SC clearance is preferred, and occasional on-site support at Reply’s UK offices in London or Manchester. #J-18808-Ljbffr

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward‑thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive. A true powerhouse of live entertainment, AO Arena is one of the enigmatic indoor arenas on the planet, welcoming more than 30 million fans since 1997. From era‑defining music moments to major sporting spectacles, the arena sits at the heart of Manchester’s global reputation for live events. Following a £50 million transformation, AO Arena continues to set the standard of live entertainment both in Manchester and on the world stage. As a Venue Engineer, you’ll play a key role behind the scenes, supporting the electrical power and utility needs of everything from concerts and sporting events to conferences and special events. Working within our Operations team, you’ll support temporary show power, maintain safe and compliant electrical systems, respond to reactive maintenance and work closely with our Technical and Event teams to keep the venue running smoothly. If you’re a hands‑on engineer who thrives in a fast‑paced environment, this is your opportunity to be part of the team that brings incredible events to life. • Plan and deliver event power requirements, working closely with Event Managers, organisers and production teams to provide practical technical solutions., • Install, inspect, test and manage temporary electrical systems, providing Event Engineer and show cover across load-ins, live events and load-outs., • Operate and maintain venue systems, including plant, machinery, utilities and the Building Management System, completing planned and reactive maintenance as required., • Ensure the highest standards of safety and compliance, maintaining accurate documentation in line with BS7909, legislation, industry standards and venue procedures., • Collaborate across the venue, providing technical guidance to colleagues, supporting the Facilities Manager and arranging equipment hire or purchases to ensure successful event delivery., • A confident communicator and team player, comfortable working with production teams, contractors, event organisers and colleagues across the venue., • A hands‑on, safety-conscious approach, with a commitment to learning and developing your technical knowledge., • Strong technical knowledge, with an understanding of relevant legislation, industry standards and recognised best practice., • A calm and proactive problem‑solver, able to use your initiative, work independently and adapt to changing priorities., • A flexible approach to working hours, including evenings, nights, weekends and bank holidays in line with the event schedule., • 25 Days Annual Leave – Work hard, rest well., • Life Assurance – Peace of mind knowing your loved ones are protected., • 5% Pension Contribution – Helping you prepare for a bright future., • Healthshield Cover – Support with dental, physio, counselling and more for you and your children., • Employee Assistance Programme – AXA Health support whenever you need it., • Eye Care Support – Vouchers and contributions towards glasses., • Cycle to Work Scheme – A greener, healthier commute., • Employee Referral Scheme – Recommend great people and get rewarded., • 1st Stage - Intro with Talent Team, • 2nd Stage - Interview with Venue Team Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward‑thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive. At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. #J-18808-Ljbffr

As the Support Analyst you will be providing 1st, 2nd and 3rd line support to our clients existing customer base. Are you a Support Analyst looking for a role with job longevity and to build a career? If so, we’d love to hear from you. Provide remote and telephone support to customers.

Select how often (in days) to receive an alert: We're looking for someone who understands how modern AWS platforms integrate into a broader enterprise ecosystem. You'll be designing solutions that support critical airport operations and connect with established on-premise infrastructure, so a strong infrastructure background is just as important as cloud expertise. You'll also need the diplomacy and leadership skills to bring different teams together, balancing the needs of developers, engineers, product teams and governance stakeholders to achieve the right outcome for the business. Role: Infrastructure Architect (AWS) Business Area: Technology Location: Manchester Airport / Hybrid Contract: Permanent At MAG, we're transforming the technology that underpins some of the UK's busiest airports and travel businesses. As the UK's largest airport group, we own Manchester, East Midlands and London Stansted Airport, as well as operating CAVU, our travel technology and ecommerce business. Technology plays a critical role in keeping our airports running safely, securely and efficiently. As we continue our cloud and infrastructure transformation, we're looking for an Infrastructure Architect who can help shape the platforms that support both today's operations and tomorrow's innovation. This is an opportunity to influence enterprise-scale technology decisions, work across a complex hybrid estate, and partner with technical and business stakeholders to deliver solutions that are reliable, secure, commercially sound and fit for a regulated environment. We're looking for an AWS-focused Infrastructure Architect to join our Platform Architecture team. This role is about much more than designing cloud solutions. You'll help shape the future of MAG's technology landscape by creating infrastructure architectures that connect modern cloud platforms with critical on-premise services supporting our airports and wider business. You'll bring a deep understanding of infrastructure fundamentals, cloud platforms and enterprise architecture principles. Whether your journey started in 1st, 2nd or 3rd line support, infrastructure engineering or platform architecture, you'll understand how technology works from the ground up and be comfortable turning business challenges into practical, scalable solutions. Working with product teams, delivery teams and fellow architects, you'll provide technical leadership from concept through to implementation, ensuring solutions are secure, resilient, cost-effective and aligned to MAG's strategic direction. • Design and own infrastructure architectures across AWS and MAG's wider hybrid technology estate., • Translate business requirements into scalable, secure and cost-effective technical solutions., • Partner with engineering, product, project and operational teams to deliver strategic technology outcomes., • Provide architectural leadership throughout the delivery lifecycle, ensuring designs move successfully into implementation., • Balance performance, resilience, governance and commercial considerations when making technology decisions., • Contribute to platform roadmaps, technical standards and architecture governance processes., • Review emerging technologies and assess their suitability for MAG's future platform strategy., • Work with suppliers and partners to evaluate technologies, services and commercial options., • Champion best practice across cloud, infrastructure and platform engineering disciplines., • AWS certifications such as AWS Solutions Architect or AWS DevOps Engineer., • TOGAF or equivalent architecture certification., • Knowledge of security and compliance frameworks such as ISO27001 or NIST., • Strong experience designing enterprise-scale infrastructure and cloud solutions., • Deep knowledge of AWS architecture and services., • Experience working within hybrid environments, integrating cloud platforms with on-premise infrastructure, networks and services., • Strong understanding of core infrastructure disciplines including compute, networking, storage, security and resilience., • Experience creating architecture designs, roadmaps and technical standards., • Knowledge of infrastructure automation, DevOps practices and Infrastructure as Code., • Excellent stakeholder management and communication skills, with the ability to influence both technical and non-technical audiences., • Experience working within environments that require governance, regulatory oversight or compliance controls., • Ability to bring teams together, build consensus and navigate competing priorities across multiple stakeholders., • Commercial awareness with the ability to balance capability, risk and cost when making architectural decisions. Equal Opportunities & Reasonable Adjustments We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group. #J-18808-Ljbffr

We are looking for a motivated and customer-focused 1st Charge Advisor to join our growing ClearScore Home Lending team. This role is central to helping customers make confident financial decisions by supporting them through the first charge mortgage journey, from initial inquiry through to completion. You’ll combine strong regulatory knowledge with a customer‑first mindset to deliver tailored mortgage solutions while ensuring the highest standards of compliance and customer outcomes. • Conduct detailed fact‑finds to understand customer circumstances and provide suitable, compliant mortgage recommendations., • Provide clear, compliant information and guidance in line with FCA regulations., • Recommend suitable first charge mortgage products., • Package and submit applications accurately to lenders., • Liaise with underwriters, solicitors, valuers and other third parties to progress cases., • Maintain accurate and detailed customer records on internal systems., • Ensure all compliance documentation is completed to required standards., • Meet agreed KPIs including conversion rates, quality standards and customer satisfaction., • Deliver excellent customer service throughout the mortgage journey., • Keep up to date with lender criteria, regulatory changes and market developments., • CeMAP 1 qualified (or equivalent)., • Experience working within the UK mortgage market (first charge)., • Strong understanding of FCA regulation and Treating Customers Fairly (TCF) principles., • Experience conducting fact‑finds and affordability assessments., • Excellent communication and interpersonal skills., • Strong organisational skills and attention to detail., • Ability to manage a pipeline of cases effectively., • Comfortable working to targets in a regulated environment., • Fully CeMAP qualified (or equivalent)., • Experience using mortgage sourcing systems., • Experience working with a variety of UK lenders., • 25 paid holidays and a “duvet day” on your birthday, • Hybrid Work Environment, • Private health and dental cover – including mental health support through Bupa, • GP office visits, • Life assurance scheme, • Up to 6% matched pension, • Regular Lunch and Learns with guest speakers, • Dog‑friendly office, • Daily breakfast and free snacks, • Access to discounts via Cobens Extras, • Free sports and social clubs, • Continued investment into learning and development, • Leadership‑led training, • In‑house psychotherapist, • Financial coach to help you plan and achieve your goals, • No clock‑watching culture, • Generous maternity and paternity plans, • Culture and inclusion representatives, • Transparent pay structure and a career growth plan ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. • Minimum 3 days per week in-office We believe this structure offers the best of both worlds – the flexibility of remote work and the synergy of face‑to‑face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities. • Flexibility to manage your work and life, • Dedicated in‑office days for team building and collaborative projects, • Office facilities (with plants!) designed for productive interactions, • Clear expectations and support for maintaining our hybrid schedule Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations. We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at people-notice. #J-18808-Ljbffr

This is a hands-on technical role and you'll become the primary escalation point for the 1st Line team, while working alongside an existing 2nd Line Technician on infrastructure support and change projects. We're looking for an experienced 2nd Line IT Support Engineer to join an established IT team

Job Title: 1st line IT Service Desk Engineer Hours: 37.5 hours per week, Monday to Friday 08:00 - 16:00pm and every 6 weeks Monday to Friday 09:00 - 17:00pm Salary: £24,375.20 per annum UK Applicants Only - Sponsorship Not Provided At Outcomes First Group, we believe every child can thrive when given the right environment for success. We deliver exceptional, research‑led education tailored to each individual, with smaller class sizes and personalised learning plans. Our vision is to empower every child with a world‑class education that nurtures potential and inspires lifelong learning. Our mission is to unlock that potential through personalised learning and opportunity. We listen, work together, and hold ourselves accountable to make the remarkable happen. Provide 1st line support services as part of a team of experienced engineers to assist the company’s progression. Investigate a range of technical issues across all areas of the business, providing fixes, escalating where necessary, and assisting the wider IT teams. The key focus will be on supporting services in our large estate of offices, schools, and care homes. Although the role is flexible in relation to location, the post holder will be required to attend our key office in Bolton and be willing to travel to other sites as needed. • Respond to and resolve incidents and service requests, providing regular updates to the end user., • Escalate complex issues to the 2nd line support engineers or IT Service Desk Manager as needed., • Serve as the first point of contact for all IT‑related issues and requests., • Log and document incidents, service requests, and resolutions accurately and in a timely manner., • Assist users with basic troubleshooting for hardware, software, and network issues., • Configure and maintain user accounts and permissions., • Install and set up applications and software on user devices., • Provide support for printers, both hardware and software., • Configure devices such as laptops, mobile phones, and tablets., • Support connectivity and hardware in remote sites., • Assist in maintaining and updating the knowledge base, sharing knowledge across the service desk and wider IT team., • Identify, recommend, and amend inefficient work tasks and processes to improve efficiency., • Attend meetings and team events as required., • Participate in the annual performance review programme., • Work in accordance with all company policies and procedures, especially those relating to Child Protection and Safeguarding, maintaining strict confidentiality appropriate to the role., • Be familiar with Health and Safety issues related to IT equipment use and report any concerns to the Line Manager., • Observe the company’s Health and Safety policies relating to the working environment and building security, reporting any issues promptly., • Adhere to Data Protection regulations, maintaining strict confidentiality., • Promote and practice equal opportunities, working positively towards anti‑discriminatory and anti‑racist practices., • Demonstrate a willingness to learn and develop personal skills through ongoing training provided by the company or externally, subject to company approval and agreement with the Line Manager. Technical skills • Basic experience with server environments (Windows) (preferred), • Knowledge of user account management and permissions (Active Directory/Microsoft 365/Azure) (preferred), • Basic understanding of cloud‑based solutions (Microsoft 365) (preferred), • Basic understanding of virtualization (preferred), • Understanding of network technologies (Cisco Meraki, Smoothwall, LAN/WAN) (preferred), • Ability to troubleshoot basic application issues (preferred), • Basic knowledge of IT security and compliance (preferred), • Experience in troubleshooting and supporting hardware and software for various devices (preferred), • Understanding of Jamf and/or Microsoft Intune (preferred), • 1 to 2 years’ experience in a 1st line support role within a technical support desk or similar environment (preferred), • Holds or is working towards a professional qualification in IT or a related degree (preferred), • Basic knowledge of desktop and server platforms (preferred), • Understanding of ITIL framework (preferred), • Basic understanding of IT infrastructure and technical diagnostic skills (essential), • Experience in knowledge sharing and creating knowledge base articles (preferred), • Broad technical knowledge of PCs/peripherals and their architecture (preferred), • Working knowledge of current software packages and operating systems (essential), • Experience with service desk products (preferred), • Attention to detail, ability to follow processes, and take ownership of tasks or issues., • Excellent communication, organisational, and interpersonal skills., • Ability to learn, prioritise workload, and meet tight deadlines., • Ability to work on own initiative, tackle tasks proactively, address and resolve problems methodically., • Ability to diagnose faults in hardware/software/operating systems., • Contributes to and supports team collaboration., • Ability to work well with challenging customers and under pressure. Experience and Skills – The role will be based at the head office (Bolton). The post holder will be expected to travel to school and office locations in the UK when required. The post holder will be expected to do training and keep professional qualifications up to date and relevant to the post. • Life Assurance, • Pension scheme with options to increase your contributions, • “Your Wellbeing Matters” – access to a wide range of first‑class mental health support services and physical health checks, • Family Growth Support – inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support., • A wide range of health, wellbeing, and insurance benefits via Vista Flexible Benefits Platform, • Discount options valid in the UK and abroad (100’s), • Cycle to Work Schemes, • Electric Car Purchase Scheme, • Critical illness cover, • Health and safety support for IT equipment use. All applicants will be subject to social media checks and a fully enhanced DBS. Applicants will also need to comply with children protection and safeguarding checks. The role is office‑based in Bolton with travel to other sites. We are an Equal Opportunities Employer. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. #J-18808-Ljbffr

Interface Recruitment in Bolton is seeking an IT support technician for 1st/2nd line duties across desktops, servers and common Microsoft technologies. You will join a small IT team supporting ERP, CCTV and networking, with a 37. The role covers SQL, Active Directory, Exchange and Hyper-V migrations

You will be the main escalation point for 1st Line and collaborate with a 2nd Line Technician on infrastructure support, improvements and incidents across a national branch network. Adria Solutions Ltd is recruiting an IT Support Engineer for Manchester. Experience with VMware VDI, Palo Alto/Juniper

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. As a 2nd Line Support, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues. Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process. Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management process when needed. Take part in shadowing activities and the facilitation of learning. Assist the Service Desk and Desk and 1st Line Engineers as required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Provide technical assistance to the transition of new customers. Provide remote support on a Rota: 4 shifts – Nights – 12hr shifts (between 8pm – 8pm) 4 days – Off The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Essential knowledge in the following areas: 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies (Certification an advantage) Fortinet Checkpoint Palo Alto Cisco Cisco Meraki HP Aruba F5 Azure and AWS Desirable knowledge in the following areas: Netscaler / F5 Load balancers HP Switching Cisco Knowledge (Wireless, SD-WAN, DNAC, ISE, ACI) preferably Security Clearance (SC) or ability to obtain Experienced in ITIL best practices CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance. #J-18808-Ljbffr

Date Posted: 2026-09-19 Location: Abbey Hey, Greater Manchester, GB, M18 8 Application Deadline: 2026-10-18 03:36:02.483 1st Line Onsite Support Engineer | Greater Manchester Passionate about customer facing IT support? Looking to get your foot in the door with an MSP and build a proper career in IT? If so, please see below... We're working with a growing Managed Service Provider looking for a Junior / 1st Line Onsite Support Engineer to join their technical team. This could be an excellent opportunity for someone early in their IT career who has the right technical foundations and attitude but needs an employer prepared to invest in their training and development. You'll be working alongside experienced engineers and getting exposure to a much broader range of technology than you would typically see in an internal IT role. The environment covers: • Microsoft 365, • Windows 10/11, • Active Directory & Entra ID, • Exchange Online, • Networking, Wi-Fi, DNS & DHCP, • Switches, routers & firewalls, • Hardware and software deployments, • Servers & cloud infrastructure, • Backups, security and endpoint management, • Ticketing, PSA & RMM platforms Initially, you'll focus on 1st Line support and onsite engineering, helping users, troubleshooting technical issues, and learning how a professional MSP operates. But the important bit is where it can take you. There's a genuine opportunity to develop through Service Desk, Senior Support, Project Engineering, and Consultancy / Architecture, depending on where your strengths and interests take you. You don't need years of MSP experience. We'd be interested in somebody with some hands‑on IT experience, whether that's a junior support role, apprenticeship, college/university, internal IT, or another technical environment. What matters is that you're technically curious, good with people, willing to learn, and genuinely want to build a career in IT. You'll be joining a growing MSP with experienced engineers around you, excellent training, and genuine technical progression rather than being stuck resetting passwords forever. A full UK driving licence is required, as the position includes onsite customer support around Greater Manchester. Job Description1st Line Onsite Support Engineer | Greater ManchesterPassionate about customer facing IT support? Looking to get your foot in the door with an MSP and build a proper career in IT?if so, please see below... We're working with a growing Managed Service Provider looking for a Junior / 1st Line Onsite Support Engineer to join their technical team.This could be an excellent opportunity for someone early in their IT career who has the right technical foundations and attitude but needs an employer prepared to invest in their training and development.You'll be working alongside experienced engineers and getting exposure to a much broader range of technology than you would typically see in an internal IT role.The environment covers: Microsoft 365 Windows 10/11 Active Directory & Entra ID Exchange Online Networking, Wi-Fi, DNS & DHCP Switches, routers & firewalls Hardware and software deployments Servers & cloud infrastructure Backups, security and endpoint management Ticketing, PSA & RMM platforms You'll initially focus on 1st Line support and onsite engineering, helping users, troubleshooting technical issues and learning how a professional MSP operates.But the important bit is where it can take you.There's a genuine opportunity to develop through Service Desk • Senior Support Project Engineering Consultancy / Architecture, depending on where your strengths and interests take you.You don't need years of MSP experience. We'd be interested in somebody with some hands‑on IT experience, whether that's a junior support role, apprenticeship, college/university, internal IT or another technical environment.What matters is that you're technically curious, good with people, willing to learn and genuinely want to build a career in IT. You'll be joining a growing MSP with experienced engineers around you, excellent training and genuine technical progression rather than being stuck resetting passwords forever.A full UK driving licence is required, as #J-18808-Ljbffr

BCN Group is seeking a 2nd Line Support Consultant to join our service desk in the UK. You will act as escalation for 1st line engineers, delivering email and telephone support to our client base and resolving a wide range of technical issues within SLAs.

Costain M60 highways framework have a unique opportunity for a Project Risk Manager. Costain has been appointed as Delivery Integration Partner by National Highways (NH) for delivery of the £240m improvement of the Simister Island M60/M62/M66 interchange (M60 Junction 18), north of Manchester. As Delivery Integration Partner, Costain will overhaul the busy junction involving complex traffic management to keep tens of thousands of vehicles moving whilst construction takes place. The works consist of: A new free flow ‘northern loop’ link road to take drivers directly from M60 eastbound to M60 southbound without exiting the motorway M66 mainline southbound widening and southbound slip road realignment to allow for construction of the northern loop A widened connector road from M60 northbound to M60 westbound – replacing the current single lane with two lanes Adding an extra lane in each direction on the M60 Junctions 17 to 18 (increasing from 4 to 5 lanes) while retaining the hard shoulders Upgrades to drainage, lighting, motorway technology, signage and signalling. This role provides 1st line risk management support to one or more Costain contracted client projects. The role holder will play an important role in supporting Contract/Project teams to implement effective risk management in line with Costain's risk management standards and client contractual requirements. They will also support the contract/project team through collation and analysis of risk data and report on and escalated risk management matters through both internal risk governance channels and client contractual mechanisms. #J-18808-Ljbffr

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting all client needs including discussions and/or activities. Key responsibilities include monitoring and executing tasks required to fulfill the client service plan and meet day‑to‑day inquiries from the client. Job expectations include managing the execution of client service activities such as initiating and monitoring account opening and asset transfers, handling client inquiries, and coordinating with specialists and service centers to deliver an integrated service experience to the client. • Supports and facilitates personal and non‑personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of client needs and expectations across all products, • Partners with their team to coordinate with specialists, including trust, family office, investments, and custody officers, as well as centralized service centers to deliver an integrated service experience to the client including identifying and resolving client issues in an effective and timely manner, • Adheres to the Private Bank and Enterprise risk framework and complies with regulatory and legal requirements, while assisting with the Private Bank client management process and servicing accounts and portfolios, • Works with Trust Officer(s), responsible for managing a book of fiduciary/trust relationships, to meet client needs and expectations, • Performs servicing and account maintenance activities, which are primarily trust/fiduciary‑related that include PACE/Trust Web accounting transactions, deposits/transfers, etc., • Minimum of 1 year of experience with a financial institution focusing on client service and sales, • High net worth client service and sales experience desired, • BS/BA degree in Business, Finance or Economics desired, • Account Management, • Attention to Detail, • Collaboration, • Recording/Organizing Information, • Written Communications, • Active Listening, • Adaptability, • Customer and Client Focus, • Issue Management, • Prioritization, • Critical Thinking, • Customer Experience Improvement, • Decision Making, • Pipeline Management High School Diploma / GED / Secondary School or equivalent It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 1st shift (United States of America) 40 US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100) $28.52 - $40.29 hourly pay, offers to be determined based on experience, education and skill set. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr

At the heart of Manchester’s cultural life, The Bridgewater Hall is an internationally celebrated concert venue built for musical brilliance. Opened in 1996 by Queen Elizabeth II and The Duke of Edinburgh, it delivers over 300 unforgettable performances each year, spanning classical masterpieces to contemporary world music. A place where artists inspire and audiences connect; The Bridgewater Hall is proudly operated by Legends Global. The F&B Supervisor supports the Food & Beverage Management Team in delivering high-quality catering, bar and hospitality services across events, conferences and day-to-day operations. The role is responsible for supervising front-line teams, ensuring operational standards, compliance and customer service excellence, while supporting the efficient delivery of food and beverage operations across the venue. Support the delivery of food and beverage operations across events, conferences, cafés, bars and restaurants, ensuring a consistently high standard of customer service. Provide operational supervision and duty management cover, acting as the Bars & Catering Duty Manager when required and supporting the wider management team. Lead and support front-line catering teams, acting as a key point of contact for staff and assisting with recruitment, induction, training and ongoing development. Coordinate with internal departments and event stakeholders to ensure catering and hospitality requirements are effectively planned and delivered. Maintain compliance with food safety, allergen, health and safety and company procedures, ensuring standards are consistently applied across all areas. Manage operational controls, including stock ordering and monitoring, cash handling and till reconciliation, while supporting the overall efficiency of the Food & Beverage function. • Experience within a food and beverage, hospitality, catering or event operations environment., • Understanding of bar, catering and hospitality operations within a customer-facing venue., • Working knowledge of food hygiene, allergen management and health and safety requirements., • Strong leadership and team supervision skills, with the ability to motivate and support staff., • Excellent customer service and communication skills., • Ability to work effectively under pressure and manage multiple priorities during busy events., • Strong organisational and problem-solving skills with attention to detail., • Confident handling cash, stock management and operational administration., • Previous supervisory experience within a venue, hospitality, catering or events environment., • Food Hygiene and/or Licensing qualifications., • Experience working in large-scale event, conference or entertainment venues. 25 Days Annual Leave – Work hard, rest well. Life Assurance – Peace of mind knowing your loved ones are protected. 5% Pension Contribution – Helping you prepare for a bright future. Healthshield Cover – Support with dental, physio, counselling and more for you and your children. Employee Assistance Programme – AXA Health support whenever you need it. Eye Care Support – Vouchers and contributions towards glasses. Cycle to Work Scheme – A greener, healthier commute. Employee Referral Scheme – Recommend great people and get rewarded. 1st Stage -Interview at the venue with F&B Management Team Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. #J-18808-Ljbffr

Overview In this role you work within Deloitte’s Credit Risk Analytics, helping clients enhance credit measurement capabilities across IFRS9, IRB and stress testing. You’ll deliver modelling and analytics services while supporting audit and governance needs, building trusted advisor relationships with clients, and contributing to thought leadership. You’ll join a diverse, inclusive team that partners across data, modelling and analytics to drive resilient risk management. This is a place to shape credit measurement practices and deliver measurable impact for clients and stakeholders. Pay / Benefitshybrid workingflexible working policywellbeing focusreturn-to-work programcareer developmentsupportive culture ResponsibilitiesImprove and develop credit measurement capabilities across IFRS9, IRB and stress testing for diverse asset classesProvide credit measurement modelling and analytics services to clientsSupport 1st Line model development and improvement, 2nd Line oversight, and 3rd Line Internal Audit reviewsDesign and enhance wider credit measurement ecosystems (data, controls, model risk, monitoring, reporting, external disclosure)Support Deloittes external audit of IFRS9 and assurance of RWA by challenging methodologies and implementation qualityContribute to other credit measurement projects (acquisition due diligence, stress testing, Asset Quality Reviews)Contribute to thought leadership and the Analytics & Modelling team’s strategy, identifying new client opportunitiesBuild long-term client relationships as a trusted advisorPromote inclusivity and collaboration within a diverse team Key requirementsStrong credit modelling skills and experience in development, delivery, or validation of credit risk models under IFRS9, IRB, and forecasting/stress testing regimesPython modelling software is essentialUnderstanding of credit financials governance and stakeholder perspectivesKnowledge of the financial services industry and credit fundamentals across asset classesAbility to explain complex concepts to non-expertsProject management and leadership capabilitiesAbility to partner with audit entities and stakeholders and build relationshipsProficiency with SAS, SQL, MS Excel (including VBA), and RCreative thinking, willingness to challenge status quo and deliver effectivelyEffective communicationProject managementLeadershipPythonSASSQL

We sort 1st line support analyst it jobs with better pay, shorter commutes and sooner starts in mind.

An educational organization in Bolton seeks a 1st line IT Service Desk Engineer to provide technical support across multiple locations.

Up to £32,990 per annum Full Time - Fixed Term (12 months until 1st September 2027) Manchester City Centre (Hybrid) We are recruiting for an HR Advisor to join a busy and supportive HR team, providing expert advice and guidance to managers and employees across a diverse organisation. This is a fantastic opportunity to play a key role in delivering people-focused solutions, supporting organisational change, and driving employee engagement. Working closely with senior stakeholders, you will contribute to the development and implementation of HR initiatives that support business objectives and create a positive workplace culture. • Providing a proactive and professional HR advisory service to managers and employees., • Supporting the delivery of people plans and HR initiatives across designated business areas., • Advising on a wide range of employee relations matters including absence management, performance, capability, disciplinary and grievance issues., • Assisting with organisational development and change management projects., • Analysing HR data and identifying trends to support decision-making and continuous improvement., • Building effective relationships with managers and stakeholders at all levels., • Coaching and supporting line managers to develop their people management skills., • Maintaining accurate HR records and preparing reports as required., • Supporting the implementation of HR policies, procedures and best practice., • Contributing to HR projects and wider organisational objectives., • CIPD qualification (or working towards) or equivalent HR experience., • Previous experience in a HR Advisor role with broad generalist HR knowledge., • Strong employee relations experience and confidence handling complex casework., • Excellent communication and interpersonal skills., • Ability to build credibility and influence stakeholders at all levels., • Strong organisational skills with the ability to manage a varied workload and competing priorities., • Analytical skills with the ability to interpret HR data and identify solutions., • A proactive, resilient and solutions-focused approach., • High levels of professionalism, discretion and attention to detail., • Experience supporting organisational change or improvement initiatives would be advantageous. #J-18808-Ljbffr

Our recruitment process includes a practical assessment so we can see both technical ability and how you approach real problems. Hands-on experience with some or all of Microsoft 365, Microsoft Entra ID, Microsoft Intune, Active Directory, Windows desktop support, hardware and software troubleshooti

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team. At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team. Provide high-quality, customer-focused 1st and 2nd line IT support to users across the organisation globally. Act as a primary point of contact for technical issues, service requests, access queries and workplace technology support. Own incidents and service requests from initial logging through to resolution or effective escalation, working within agreed ITIL processes, service levels, security controls and delegated authority. Investigate and resolve issues within the role’s 1st and 2nd line scope, escalating matters requiring specialist expertise to the appropriate Application, Platform, Infrastructure, Network, Security, Identity, Project or supplier support team. The role is hands-on and requires a strong technical foundation, sound judgement, clear communication and a proactive approach to problem-solving. The analyst will contribute to continual service improvement, automation, self-service and the responsible use of approved AI-enabled support tools. • Provide customer-focused 1st and 2nd line IT support across agreed service channels., • Log, categorise, prioritise and manage incidents, service requests and access queries in line with ITIL processes., • Own tickets through to resolution or effective escalation, meeting agreed SLA and OLA targets while maintaining accurate records and proactive communication., • Diagnose and resolve issues across Windows, Microsoft 365, Entra ID/Active Directory, Intune, MFA, VPN, network connectivity, devices and business applications., • Complete approved access, joiner, mover and leaver activities, device provisioning, asset management and onboarding/offboarding tasks securely and accurately., • Escalate issues requiring specialist expertise to the appropriate Application, Platform, Infrastructure, Network, Security, Identity, Project or supplier support team, retaining responsibility for ticket progression and user communication., • Contribute to problem, change and major incident activities, including investigation, testing, deployment support, technical documentation and early-life support., • Apply least-privilege, data protection and information security requirements, escalating suspected security incidents or control exceptions promptly., • Create and maintain high-quality knowledge articles, support guides and self-service content, and provide user guidance or training where required., • Identify opportunities to improve automation, self-service and support efficiency, using approved AI tools responsibly and in accordance with company policy., • Contribute to service improvement, supplier liaison, backlog reduction, ticket quality and customer satisfaction., • Support the achievement of agreed service measures, including SLA/OLA performance, first-contact resolution, customer satisfaction and accurate service records., • Work flexibly within agreed service hours, shift arrangements and out-of-hours support requirements., • ITIL 4 Foundation certification, or equivalent knowledge and practical experience of ITIL service management principles., • Demonstrable experience providing technical support in an IT Service Desk, IT Support or similar technology support environment., • Demonstrable customer service experience, with the ability to communicate clearly and professionally with users., • Relevant Microsoft certification, such as Microsoft 365, Endpoint/Intune, Azure or Identity-related certification., • Relevant Service Management or technical certification, such as SDI Service Desk Analyst, CompTIA A+, CompTIA Network+ or an equivalent qualification., • Competitive salary + annual bonus, • Flexible hybrid working, • Career development opportunities, • 25 days holiday (increasing to 28 after 5 years), • Enhanced Maternity/Paternity pay, • 1 day paid charity day, • Company events and incentives, • 3x salary death in service benefit, • Pension scheme, • Private Medical Insurance or Healthcare Cash Plan, • Free breakfast and beverages Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply. For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at #J-18808-Ljbffr

Customer Service and Information Technology. Get notified about new Information Technology Field Technician jobs in Manchester Area, United Kingdom. Ability to use technical/professional information for 1st/2nd line support.

A well-established UK organisation is looking to hire a 1st / 2nd Line Support Engineer to join their internal IT team based in Manchester.They are big with progression & development opportunities and are looking for a candidate who is keen to get stuck in and grow within a close-knit team.Provide 1

ExamWorks Investigation Services Limited is seeking an IT Service Desk Manager to lead the 1st Line IT Support for over 850 users. The role reports to the Head of IT Service Delivery and offers competitive benefits in a dynamic, on-site environment. You will drive incident management, SLAs, continuo

Travel Counsellors Limited is seeking an IT Support Analyst to join our Head Office.This role delivers high-quality 1st and 2nd line support globally, owning incidents from logging to resolution and escalation as needed, aligned with ITIL, SLA, and security controls.You will troubleshoot Windows, Mi

2nd Line Support Consultant Operations Manager UK based with occasional travel to client sites Monday to Friday, 37.5 hours per week Competitive + BCN benefits At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to it's full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions.Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive. We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for. We are delighted you are on this journey with us! BCN Group have an opportunity for an experienced 2nd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st line engineers, you will be responsible for providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs. Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential. • Providing2ndline technical support for hardware and software issues., • Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls., • Managing the timely resolution of open calls and call actions across all customers., • Take ownership of incidents assigned to you and manage them through to resolution., • Ensure that any technical or operational issues on a service ticket are escalated efficiently., • Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems, • 'Hands-on' problem-solving approach; solving problems within strict SLA timeframes, • Provide on-site support for customers as and when required, • Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers., • Microsoft Windows server (2016 and 2019, 2022, and 2025), • O365 and its complimentary addons (OneDrive, Teams, Flow, Planner etc), • Strong troubleshooting experience with one or more of the following:, • Azure, • Hyper-V/VMware, • Intune/MDM, • Exchange, • SQL Server, • SharePoint, • Storage (SANs & NAS), • Antivirus (particularly Defender, Webroot & Sophos), • Firewall fundamentals (Fortinet/SonicWall), • Networking fundamentals (managed switching, VLAN's), • Excellent general hardware/software troubleshooting and problem-solving skills, • Advanced virtualisation troubleshooting (Hyper-V/VMware), • Advanced firewall troubleshooting (Fortinet/SonicWall), • Advanced networking skills, • Advanced Intune/MDM skills, • Storage troubleshooting (SANs & NAS), • Advanced Exchange troubleshooting, • Advanced SQL Server troubleshooting, • Must have your own vehicle and a UK clean drivers license with business use insurance, • The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy., • Competitive salary with the ability to progress., • 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!, • Company pension scheme., • 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us., • Health cash plan with free access to a confidentialEmployee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more, • Life assurance, • Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts., • Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active., • Long service recognition to celebrate all the milestones, • Beer (or soft drinks) and Pizza Thursdays, dress down every day, social events such as Summer BBQ, Christmas party and lots more! #J-18808-Ljbffr

Following a promotion, we are recruiting for a proactive and customer focused 1st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and working in partnership with our customers' internal IT teams. This hybrid role follows a 07:00 - 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. • Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution., • Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs)., • Assist with hardware deployments, including desktops and laptops, ensuring smooth rollout and configuration., • Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates., • Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions., • Maintain comprehensive and real-time documentation for all service tickets, from initial logging to closure, to uphold service transparency and efficiency., • Escalate critical issues to the Service Desk Coordinator and Team Lead, ensuring proactive communication and resolution., • Deliver exceptional customer service, fostering positive client relationships and ensuring high satisfaction levels. To be successful, you should have skills and knowledge of these technologies: • Active Directory, • Office 365 Administration, • Microsoft Intune, • Microsoft Teams, • Group Policy, • Basic Network and Hardware issue diagnostics, • Anti-Virus and other end-user security systems, • Basic Service Desk procedures, such as New Starter Processes It would be even better if you had experience working with the ITIL framework or knowledge of its principles. At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We're proud to be a Great Place to Work company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. REF-230835 #J-18808-Ljbffr

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team. Reporting into Platform Operations but embedded within the finance team, this role supports the day-to-day operation, maintenance and configuration of financial systems at Travel Counsellors, with dedicated experience of Microsoft Dynamics 365 Finance & Operations (D365 F&O). You’ll help ensure finance users are supported and systems run smoothly, and that system changes are managed in a controlled way, working closely with senior colleagues, technical support teams, and external partners. This is a great opportunity for someone with a financial background and dedicated D365 F&O experience who enjoys working with systems, processes and change, and is looking to grow their expertise in a collaborative environment. • Support the availability, maintenance and configuration of financial systems, including D365 F&O, as part of day-to-day BAU operations. You will also have responsibility of SAP Concur and other financial systems., • Add, amend, and troubleshoot configuration across the finance systems, escalating complex issues to third-party or 2nd line support, • Provide 1st line operational support to finance system users in collaboration with the technical helpdesk, • Support change management activities, ensuring system changes, releases and process updates are properly assessed, communicated and documented, • Act as a key point of contact for the incident team in collaboration with the technical support desk in the event of unplanned outages and P1/P2 issues, • Help implement and maintain finance processes within the finance systems, • Support the release process, including regression testing, under guidance from senior colleagues and in collaboration with technology and supplier partners, • Contribute to improvement initiatives by gathering feedback, planning enhancements, and supporting implementation in collaboration with internal and external partners, • Represent the finance systems team in internal meetings and communications, and act as a point of contact for D365 F&O queries Finance/Accountancy qualification preferred but not essential. Certification in Microsoft Dynamics 365 preferred. • Competitive salary + annual bonus, • Flexible hybrid working, • Career development opportunities, • 25 days holiday (increasing to 28 after 5 years), • Enhanced Maternity/Paternity pay, • 1 day paid charity day, • Company events and incentives, • 3x salary death in service benefit, • Pension scheme, • Private Medical Insurance or Healthcare Cash Plan, • Free breakfast and beverages Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply. #J-18808-Ljbffr

The organisation boasts a supportive culture, progression opportunities, and a pet-friendly working environment with flexible hours. A well-established UK organisation is seeking a 1st / 2nd Line Support Engineer to join their internal IT team in Manchester. Ideal candidates will have previous exper

You will respond to queries, diagnose issues to SLAs, assist with hardware deployments, onboard new assets, and coordinate with suppliers. The role supports the On Demand Service Desk offering, handling onboarding, Microsoft 365 environments, and collaboration with client IT teams in a hybrid setup

Travel Counsellors is seeking an IT Service Desk Analyst to provide high-quality 1st and 2nd line IT support across the organisation globally. You will own incidents from logging to resolution, adhering to ITIL practices, and escalate where needed, while contributing to automation and self-service i

Razorblue is seeking a 1st Line Support Engineer to join its growing tech team. You will provide 1st line support for networks, cloud services, infrastructure and connectivity, troubleshoot faults, handle user accounts, and assist with security tasks. Occasional onsite client visits are required. The role includes weekend working at a premium rate and a strong emphasis on customer service and clear communication. The company supports learning and development through resources and peer learning. #J-18808-Ljbffr

You’ll gain hands-on experience with a Microsoft 365 Enterprise environment, Intune, Entra ID and a live global IT estate while working with experienced engineers across infrastructure, cloud and security. Ultimate Performance is seeking an IT Operations Technician in our Manchester City Centre Su

We're looking for an IT Operations Technician to join our first-line support function at a business that moves quickly and expects the same from its IT team. For someone looking to build a long-term career in IT operations, infrastructure or security, this is an opportunity to develop genuine, hands