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Key skills & responsibilities for the First Line Support: 1st Line / Service Desk / Customer Support ? in a Windows / Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalati

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Netw

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment. Key skills & responsibilities for the First Line Support: 1 Line / Service Desk / Customer Support ? in a Windows / Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory A

Customer Services Analyst - 2nd Line This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in assisting our customers with intricate queries by conducting thorough investigations. You will handle escalated issues from our 1st line team and customers, and you may collaborate with other internal departments and external parties until the issues are completely resolved. Main responsibilities • Answer incoming cases from customers requiring support on our products if needed, • Investigate and resolve queries by using FAQ’s, knowledge base and own investigative skills, • Meet call/case quality standards as set out in departmental guidelines, • Achieve and exceed team and personal Net Promoter Score targets, • Achieving personal and departmental performance targets set out for 2nd Line Customer Support Analysts, • Complete all mandatory training (current data protection modules), • Promote the IRIS brand in a friendly and professional manner, • Escalate more complex queries to the 3rd Line Support team where appropriate, • Actively contribute to knowledge base content, • Build and demonstrate product knowledge to expected level, • Create support ticket in our CRM system recording all relevant information to aid investigation/resolution if needed, • Provide User Acceptance Testing for new product releases where required, • Resolve customer escalations effectively where possible, • Ability and desire to progress through competency framework Experience & Qualifications • AAT Level 3 certification or currently pursuing AAT Level 3 studies (Essential), • GCSE or equivalent in Maths and English at Grade C or above, • Proficiency in customer interaction, • Familiarity with Microsoft Office Suite., • Prior experience in a 1st or 2nd Line IT/software support role (desirable), • Capability in writing and running SQL scripts (desirable), • SQL Qualification (desirable), • Level 3 IT-related qualification (desirable). About IRIS As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

The Company: • Innovative data-led platform focussing on employee safety and wellbeing across a range of major sectors., • Well-established, highly profitable and working with over 90 clients in the travel space., • Huge untapped market potential and now on an exciting growth journey! The Opportunity: Join this hugely successful business offering an innovative solution to a number of major sectors! The first dedicated hire of this nature, as they look to optimise their client strategy and build a more scalable operation in the coming years. The setup at the moment is certainly in need to optimisation and you will be key in helping drive that change! Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement. Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along-side a strong client facing manner! The Ideal Candidate: • 3+ years of experience in within a technical customer facing role, within a SaaS organisation., • Prior experience dealing with 1st and 2nd line support queries., • Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed., • Hands-on experience with REST APIs, integrations, and tools such as Postman., • Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users., • Strong organizational skills and ability to juggle multiple client issues., • Customer-focused, proactive, and solution-oriented., • Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries., • Familiarity with CRM/support software such as Zendesk, • Knowledge of authentication protocols (OAuth, API keys)., • A start-up experienced person who can self-motivate and work autonomously. The Package: • A base salary up to £55k., • 25 Days annual leave, plus bank holidays. ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!

The Company: • Innovative data-led platform focussing on employee safety and wellbeing across a range of major sectors., • Well-established, highly profitable and working with over 90 clients in the travel space., • Huge untapped market potential and now on an exciting growth journey! The Opportunity: Join this hugely successful business offering an innovative solution to a number of major sectors! The first dedicated hire of this nature, as they look to optimise their client strategy and build a more scalable operation in the coming years. The setup at the moment is certainly in need to optimisation and you will be key in helping drive that change! Work closely with the Account Lead and the Data Teams to provide 1st and 2nd line support as well as provide API integration assistance, and proactive customer enablement. Your overarching objective is to support with the delivery of ultimate client success from the platform, and to do this, you will apply all your technical expertise along-side a strong client facing manner! The Ideal Candidate: • 3+ years of experience in within a technical customer facing role, within a SaaS organisation., • Prior experience dealing with 1st and 2nd line support queries., • Prior experience in a small, start-up aligned business where processes, playbooks and ways of doing are still being formed., • Hands-on experience with REST APIs, integrations, and tools such as Postman., • Excellent customer communication skills (verbal and written), with the ability to explain technical topics to non-technical users., • Strong organizational skills and ability to juggle multiple client issues., • Customer-focused, proactive, and solution-oriented., • Experience in Fatigue Risk Management, Aviation, Transportation, Healthcare, or other safety-critical industries., • Familiarity with CRM/support software such as Zendesk, • Knowledge of authentication protocols (OAuth, API keys)., • A start-up experienced person who can self-motivate and work autonomously. The Package: • A base salary up to £55k., • 25 Days annual leave, plus bank holidays. ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!

IT Service Desk Analyst - 1st Line - Liverpool. Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering.Guided by a commitment to quality, innovation, and sustainability, w

In this exciting position with a leading global law firm, you’ll provide 1st and 2nd line support across a wide range of technology systems, including Microsoft Office 365, Windows 11, and specialist legal applications. Based in their Liverpool office (with the flexibility to work from home 1 day

Technical Support Engineer / 1st line Support page is loaded## Technical Support Engineer / 1st line Supportlocations: United Kingdom - Liverpooltime type: Full timeposted on: Posted 6 Days Agojob requisition id: R56228Job Summary:We are looking for a proactive and customer-focused 1st L

The primary objective of the IT 2nd Line Support role is to be involved in all aspects of IT support for our in‑house teams with a primary focus on incidents and problems escalated from the 1st Line Support team. All staff are responsible for ensuring that all employees, customers, suppliers, and

All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or s

They’re building their IT support function in‑house for the first time, moving away from external support to create a dedicated IT team supporting 120+ colleagues across the business. This is a fantastic opportunity to be one of the founding members of their IT function and genuinely shape the r

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. Skills/Ex

The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. Skills/Ex

This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. Documenting systems and procedures as impleme

FRENCH SELECTION (FS)French speaking 1st Line Support AdvisorLocation:WelshpoolSalary: up to £26,000 per annumRef: 4283SFTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4283SFThe company: A well-established and trusted UK b

Take ownership as a 1st/2nd Line Software Support Analyst, delivering remote support that keeps our customers running smoothly. We are looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. We are on the lookout for a driven and customer-focuse

Line IT Support Analyst - Up to £30,000I am currently seeking a 1st/2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. Benefits Include:Salary up to £30,000Generous HolidayStandard Pension SchemeFree parking onsiteEssential SkillsIT Support and Troubleshooting experi

IT 1st Line Support West London Full-time. This onsite role is based in Middlesex/West London, working 5 days out of 7 on a rota with varying shifts from the earliest start at 6 am to the latest finish at 11 pm. Troubleshoot and investigate various 1st line technical issues for a variety of hardware

This is an excellent opportunity for a motivated 1st Line IT Support Technician to join a leading organisation in their sector. In this role, you’ll be the first point of contact for staff seeking IT assistance, helping to resolve technical issues and ensuring smooth day-to-day IT operations. Are

As a Technical Support Advisor, you'll be the first point of contact for our valued customers, ensuring they receive exceptional service and technical support:. This is an excellent opportunity to provide first-class customer service while developing your technical skills in a supportive, collaborat

To log all customer incidents and requests accurately; provide fault diagnosis, call vetting and technical support to successfully resolve issues on a first-line fix basis and escalated tickets to resolver groups or 2nd Line support as required. ESP Global Services is looking for a 1st line support

RVtech West Yorkshire, United Kingdom | 1st Line Support Analyst. Strong customer service skills with the ability to interact professionally with all levels of internal and external contacts. Note: This posting contains general information about the role and does not constitute a contract.

First Line Support Engineer King s Lynn (Hybrid, 2 3 days on site). The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King s Lynn. Provide first-line technical support across Microsoft environments, including

Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients. Assisting technical support requests within the team.

On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression. In this role you will be going through support tickets, ensuring

They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. Providing 1st line technical support across our customer base via phone or email. Respond to email and phone support requests to ma

Deliver 1st line technical support to a range of clients, both remotely and in person. Strong understanding of Windows operating systems and Microsoft Office applications. Previous experience in a 1st line IT support or helpdesk role.

In this role, you'll provide a first-class customer service to Focus Group customers through handling of first line service queries, as part of our Managed Services team. Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide.

Graduate / 1st Line Support - Software / Applications. Join this fast growing software provider as a Technical Support Engineer, looking after users of their software. You'll play a key role in supporting SaaS / Web applications, providing user support, and training new users on the platform.

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis. Redirect/escalate support requests as needed. Monitor stock of IT peripherals (monitors, docking s

We're looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. Escalate complex issues to second-line support with clear documentation. Resolve first-line issues including:.

Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticket

Being a first point of contact via telephone, email and ticketing system. Assisting with password resents, software installations and other entry-level IT duties. Escalating complex issues and liaising with 2nd/3rd line support.

In this hands-on role, you’ll provide first-line support to internal users, manage laptops/desktops, and assist with Microsoft 365 tools (Teams, SharePoint, Power Automate, Outlook, etc. We're looking for a motivated 1st Line IT Support Engineer to join our clients dynamic IT team. Provide first-l

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources t

Due to an acquisition, multiple 1st and 2nd Line support Engineers are needed to help support and maintain the organisations computer systems and hardware, while also supporting with other BAU requirements. Line Support Engineers required to work for our leading customer based in Northamptonshire. E

Technical Support Engineer - 1st & 2nd Line - Multi-Strategy Hedge Fund. This is an outstanding opportunity for a motivated Support Engineer to join one of the most advanced Windows environments in London. Excellent 1st line support skills and experience.

With nearly 200 professionals supporting over 850 partners and maintaining more than 30,000 active support contracts, they offer vendor-agnostic maintenance, cloud platforms, and lifecycle management backed by world-class infrastructure. Established in 2002, this organisation delivers comprehensive

This 1st Line IT Support position is based in York and plays a key role in maintaining and supporting IT systems across multiple locations. The role involves providing technical assistance, managing support tickets, and ensuring that all hardware, software, and network systems are running efficientl

As a 1st Line Support Engineer, you will be the first point of contact for IT support within the business. A leading private equity firm is expanding its Helpdesk function and seeks a motivated 1st Line Support/Helpdesk Engineer to deliver high-quality IT support. Line Support Engineer – Financial

Experience in first line IT support, with the willingness and drive to develop second line support skills. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT i

You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users, documenting procedures and best practice

They are seeking an enthusiastic and passionate person to join their Digital team as a 1st Line Support Technician. As the 1st Line Support Technician, you will work on a variety of projects with a small team, allowing team members to get involved and make a real difference in the company. Trips to

Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We’re looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. Provide 1st and 2nd Line IT support via phone, email, remote tools, and tick

This 1st Line IT Support position is based in York and plays a key role in maintaining and supporting IT systems across multiple locations. The role involves providing technical assistance, managing support tickets, and ensuring that all hardware, software, and network systems are running efficientl