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DEPARTMENT OVERVIEW The MJ Quinn Technology and Services Department supports approximately 5,000 people across our platforms, workforce, and locations. The department has full ownership of our Microsoft modern workplace solutions, combined with Microsoft Dynamics, ensuring robust and innovative IT services for the business. JOB OBJECTIVE The 3rd Line IT Support role is a critical position within the IT department, providing the highest level of technical support. The postholder will possess extensive knowledge of IT systems, networks, and applications, and will demonstrate excellent problem-solving and analytical skills. This role involves working closely with various departments to ensure that IT systems are managed and optimised to meet business needs and objectives. TERMS AND CONDITIONS Working Conditions Details Department Technology Services Reports to IT Manager Hours of Work Monday-Friday 09:00-17:00 Rate of Pay £32,000-£42,000 p/a Work Location MJ Quinn Training Academy – Millbrook Court Travel Requirements Travel to and from other office required on ad hoc basis Holiday Entitlements Standard 33 days including Bank Holidays Benefits Standard Benefits Package KEY RESPONSIBILITIES • Provide expert-level technical support for complex IT issues, ensuring timely and effective resolution, fully documented in the ITSM solution., • Handle escalated incidents from 1st and 2nd line support, performing thorough diagnostics and root cause analysis., • Conduct Post Incident Reviews where users report unresolved issues that have subsequently been resolved at 3rd line., • Oversee the maintenance and optimisation of IT systems and infrastructure to ensure peak performance and reliability., • Manage and troubleshoot network infrastructure, including servers, switches, routers, and firewalls., • Implement and maintain robust security measures to protect IT systems and data from threats and vulnerabilities., • Create and maintain detailed documentation of system configurations, processes, procedures, and knowledgebase articles., • Provide guidance and training to junior support staff, fostering a culture of continuous learning and improvement., • Lead IT projects, including system upgrades, migrations, and deployments. PERSON SPECIFICATION • Comprehensive experience within IT support, operating in a 3rd line support role or similar., • Recent Microsoft certifications are essential., • Strong understanding of business processes and how technology can support and improve them., • Strong analytical and troubleshooting abilities, with a methodical approach to resolving complex issues., • Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders., • Ability to provide varying levels of documentation, including project estimation, network schematics, and quotations for approvals., • Effective team player, able to collaborate with colleagues across departments., • Flexible and adaptable to changing technologies and a dynamic work environment., • Relevant certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are highly desirable., • Experience with cloud computing platforms such as AWS, Azure, or Google Cloud., • GCSE grade B or above in Mathematics and English (or equivalent)., • Legal right to work in the UK., • A full UK valid Driving Licence. DIVERSITY STATEMENT MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation. MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve. SUSTAINABILTY MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development. We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion. ABOUT MJ QUINN MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management. Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions. At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK. OUR CORE VALUES • People-Focused: We prioritise the well-being, growth, and success of our team and partners., • Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all., • Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement. This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.

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Systems Administrator (1st Line Help Desk Support). Position: Systems Administrator (1st Line Support). They are seeking a Systems Administrator (1st Line Help Desk Support).

A traffic management solutions provider in Liverpool is seeking a proactive 1st Line Support Engineer. This role involves logging and resolving technical support calls, ensuring excellent customer service, and adhering to KPIs and SLAs. The ideal candidate will have a keen interest in IT, customer s

Assist with Taranto Systems Ltd Support infrastructure activities (either internal or for clients) as requested. We are looking for a proactive and customer-focused 1st Line Support Engineer to join our team. Excellent customer service skills: demonstrating empathy to issues raised and managing expe

If you thrive in a fast-paced setting and enjoy helping clients with their IT needs, this could be the perfect role for you.

The primary objective of the IT 1st Line Support would be involved in all aspects of the IT support role for all our in‑house teams. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the gro

They’re building their IT support function in‑house for the first time, moving away from external support to create a dedicated IT team supporting 120+ colleagues across the business. Responding to and resolving 1st line IT incidents, problems and requests. Supporting colleagues with training on

The role involves providing 1st and 2nd line IT support, handling incidents, maintaining the IT knowledge base, and assisting with IT projects. Ideal candidates should have knowledge of Windows 10/11 and Office 365, along with strong organizational and analytical skills.

Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently. Apply now we are waiting to invest in your career!.

A growing managed service provider in Preston is seeking a 1st Line Support Engineer for their service desk team. This early-career position requires at least 1 year of IT support experience. You'll provide technical assistance to clients, troubleshoot issues with Microsoft 365 and Windows environme

The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. Provide 1st Line network support for customer and internal services. UK‑based technology services organisation providing network mo

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources t

Ideal candidates will have solid experience in 1st and 2nd line support, strong communication abilities, and a background in troubleshooting Windows and Microsoft applications. A well-established professional services organisation in London seeks a hands-on IT Support Engineer to enhance their suppo

A technology service provider in West London is seeking a Junior IT Service Desk Analyst to provide first line support for internal and external stakeholders. This full-time role involves troubleshooting technical issues and managing stock assets. The ideal candidate will be customer-service oriente

A leading SaaS company in the UK is seeking a Customer Support Specialist to be the first point of contact for customer queries via phone, email, and live chat. Candidates should possess exceptional customer service skills and a passion for assisting others. Duties include resolving issues, providin

A leading IT services company in London is seeking 1st and 2nd Line Support Engineers to join their expanding technical team. The roles involve providing on-site and remote support to boutique hospitality clients, troubleshooting hardware and software issues, and managing escalations. Ideal candidat

The role offers responsibility for first- and second-line support across various systems and devices. An educational institution in Greater London is seeking a Helpdesk Engineer to provide technical support to staff and pupils. The ideal candidate will have experience in a customer-focused IT role,

A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS.

A leading software house is seeking a Software Support Engineer to join their busy team in the Leicestershire area. Responsibilities include support for customers using their various enterprise software products, with an office-based schedule, Monday to Friday.

A leading educational provider in Greater London is seeking a proactive First/Second Line IT Support Analyst to join their IT Department. This role involves providing excellent support to staff and learners across London. Ideal candidates will possess vendor-recognised accreditations or a computing

A prominent healthcare provider in the UK is seeking a candidate for a 1st level IT support role within their IT Service Desk. The successful applicant will handle service requests, support user devices, and ensure adherence to service agreements while maintaining an audit trail.

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT. Excellent training and financial support for industry certifications.

A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis. IT Service Desk Analyst / 1st Line Support Analyst. Respond to and resolve requests within the specified time frame as logged in the ti

Responsibilities include both 1st and 2nd line support, troubleshooting issues, logging queries, and generating reports. A leading technology solutions provider in the United Kingdom is seeking a support technician to assist software users with SaaS solutions. The ideal candidate will have excellent

A leading support services organization is seeking a Technology Support Analyst in Central London with a hybrid working model. The role involves providing 1st and 2nd line IT support, managing service tickets, and maintaining technical equipment. The ideal candidate should possess strong communicati

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

This role involves providing remote support to customers and requires strong empathy and communication skills. A leading IT solutions provider is seeking a 1st Line Support Engineer to join their team in Greater London. The position offers a comprehensive benefits package including salary, bonus, tr

You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands‑on environment. With over a decade of delivery experience, they support customers across infrastructure, networkin

A technology company based in East Midlands is looking for a 1st line support engineer. This role requires handling customer requests and ensuring high-quality service. Candidates must have at least 2-3 years of experience in a Service Desk role and a passion for IT.

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis. Redirect/escalate support requests as needed. Monitor stock of IT peripherals (monitors, docking s

A rental software solutions provider in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application and business support to customers. The ideal candidate will have experience in application support, strong problem-solving capabilities, and knowledge of SQL Server and n

A leading recruitment agency is seeking an IT Service Desk Analyst to provide high-quality support in London on a 12-month Fixed Term Contract. Candidates should have strong troubleshooting skills and experience with Microsoft products, including MacIOS and Jamf. This position offers an exciting opp

Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Desktop Support Engineer – 1st an

Handle support requests via phone or ticketing system. The ideal person would have a strong interest in IT and enjoy problem solving. Provide support for widely used software such as Microsoft Office and other standard applications.

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. The successful candidate will provide technical support across multiple accounts and assist with day-to-day operations. A leading recruitment age

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer. The right attitude and strong communication skills are essential for success in this position. This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passi

This role involves providing 1st/2nd line support, managing tickets, and handling IT equipment. The ideal candidate must have a solid background in end-user support, familiarity with Active Directory and Microsoft 365, and the ability to troubleshoot hardware issues. An IT company in Greater London

The role involves providing first-line support, managing incidents, and ensuring a high level of customer service. A leading IT services consultancy in Greater London is seeking a Service Desk Analyst to join their team. Ideal candidates will possess experience in ITIL processes and supporting PC ha

Key responsibilities include troubleshooting 1st line support issues, collaborating with external suppliers, and ensuring the reliability of IT services. Ideal candidates should possess strong technical skills, a customer-first mindset, and enthusiasm for technology. A leading pet emergency provider

Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. An ability to understand a customer’s query and identify next steps will take a patient and attentive nature. Supporting other areas within the business to provide the best possi

A leading quick-service retail brand in Greater London is hiring an IT Support Analyst to provide first-class IT support across stores and remote locations. Key responsibilities include managing user accounts, supporting hardware and software, and maintaining business systems. Ideal candidates will

They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. Providing 1st line technical support across our customer base via phone or email. Respond to email and phone support requests to ma

First Line Support Engineer - Hybrid (2 p/w days in the office - post training). You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. As a 1st line engineer, you wi

The ideal candidate will have 3 to 5 years of network support experience in both 1st and 2nd line support. An international hotel brand in the City of London is seeking a Network Support Analyst to support a user base of around 50 people. Responsibilities include troubleshooting technical issues rel

Are you passionate about helping people and solving problems? We’re looking for a friendly, enthusiastic, and tech-savvy individual to join our team as a 1st Line Support Desk Analyst. This is a fantastic opportunity for someone who enjoys working in a dynamic environment, has a keen interest in t

A leading IT service provider is seeking a proactive 1st Line Apple Mac Engineer in Solihull.

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