1st line support jobs in Newcastle Upon TyneCreate job alerts

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Netw

Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Experience in a 1st Line / Service Desk / Helpdesk role (MSP experience a bonus). Service Desk Engineer

Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently. Apply now we are waiting to invest in your career!.

Ideal candidates will have solid experience in 1st and 2nd line support, strong communication abilities, and a background in troubleshooting Windows and Microsoft applications. A well-established professional services organisation in London seeks a hands-on IT Support Engineer to enhance their suppo

A leading SaaS company in the UK is seeking a Customer Support Specialist to be the first point of contact for customer queries via phone, email, and live chat. Candidates should possess exceptional customer service skills and a passion for assisting others. Duties include resolving issues, providin

Responsibilities include both 1st and 2nd line support, troubleshooting issues, logging queries, and generating reports. A leading technology solutions provider in the United Kingdom is seeking a support technician to assist software users with SaaS solutions. The ideal candidate will have excellent

The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. Provide 1st Line network support for customer and internal services. UK‑based technology services organisation providing network mo

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources t

The role offers responsibility for first- and second-line support across various systems and devices. An educational institution in Greater London is seeking a Helpdesk Engineer to provide technical support to staff and pupils. The ideal candidate will have experience in a customer-focused IT role,

A leading educational provider in Greater London is seeking a proactive First/Second Line IT Support Analyst to join their IT Department. This role involves providing excellent support to staff and learners across London. Ideal candidates will possess vendor-recognised accreditations or a computing

A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS.

A leading IT services company in London is seeking 1st and 2nd Line Support Engineers to join their expanding technical team. The roles involve providing on-site and remote support to boutique hospitality clients, troubleshooting hardware and software issues, and managing escalations. Ideal candidat

A prominent healthcare provider in the UK is seeking a candidate for a 1st level IT support role within their IT Service Desk. The successful applicant will handle service requests, support user devices, and ensure adherence to service agreements while maintaining an audit trail.

Ideal candidates should have prior experience in software support and strong communication skills. A leading software house is seeking a Software Support Engineer to join their expanding team. The position involves supporting clients through various software issues while providing training in SQL.

A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis. IT Service Desk Analyst / 1st Line Support Analyst. Respond to and resolve requests within the specified time frame as logged in the ti

A technology service provider in West London is seeking a Junior IT Service Desk Analyst to provide first line support for internal and external stakeholders. This full-time role involves troubleshooting technical issues and managing stock assets. The ideal candidate will be customer-service oriente

A leading support services organization is seeking a Technology Support Analyst in Central London with a hybrid working model. The role involves providing 1st and 2nd line IT support, managing service tickets, and maintaining technical equipment. The ideal candidate should possess strong communicati

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT. Excellent training and financial support for industry certifications.

A growing managed service provider in Preston is seeking a 1st Line Support Engineer for their service desk team. This early-career position requires at least 1 year of IT support experience. You'll provide technical assistance to clients, troubleshoot issues with Microsoft 365 and Windows environme

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

This role involves providing remote support to customers and requires strong empathy and communication skills. A leading IT solutions provider is seeking a 1st Line Support Engineer to join their team in Greater London. The position offers a comprehensive benefits package including salary, bonus, tr

You will have at least 3 to 5 years network support experience both 1st and 2nd line support. You will be supporting technical issues relating to problems with work stations and laptops. Installing and upgrading new software as and when required along new hardware.

This is a fantastic opportunity for someone with solid 1st/2nd line experience who enjoys a mix of. You’ll be supporting a high-performing, professional user base, so strong communication skills and a calm, service-focused approach are essential. You’ll be responsible for delivering high-quality

A leading recruitment agency is seeking a 1st line IT Support Engineer to join their rapidly growing team in Finchley, London. Candidates should have at least 1 year of experience in IT support with skills in Windows OS and hardware troubleshooting. The role entails answering calls, providing remote

Candidates should possess a strong understanding of PC hardware, operating systems, and have at least 5 years of experience in a similar position within the financial services sector. A premier global nutrition company in Greater London is seeking an experienced IT Support Technician to maintain end

A leading charity organization in Greater London is seeking an ICT Technician to provide first-line IT support across its locations. The role involves troubleshooting hardware and software issues, maintaining desktops and IT infrastructure, and ensuring compliance with IT policies.

The ideal candidate will have a strong background in customer service and familiarity with IT systems such as Microsoft Active Directory and MS365. The role involves providing technical support, managing IT cases, and maintaining systems in a fast-paced environment.

A leading IT Service Provider is seeking an IT '1st Line' apprentice to join their team in Greater London. The successful candidate will receive extensive training and gain valuable hands-on experience in IT while assisting a variety of businesses. This apprenticeship program lasts for 1 year and 3

Provide first-line technical support to customers, sales, and configuration teams. First Line Support Engineer - Skills & Experience. Previous experience in technical support, helpdesk, or customer-facing support.

This role involves delivering 1st/2nd line support, assisting with AV needs, and managing IT assets. An international law firm in London is looking for an IT Support Analyst to provide high-quality technical support across the business. The ideal candidate will have over 3 years of experience in IT

This role offers the opportunity to handle 1st and 2nd line technical support within a 24/7 team. A leading organisation in technical support is hiring a Junior Technical Support Engineer in York. Candidates should have a desire to learn, good communication skills, and ideally, some experience in te

The role involves supporting over 500 remote employees and 8,000 students while providing technical assistance and troubleshooting for IT-related queries. The ideal candidate will have prior IT support experience, strong understanding of Microsoft 365, and excellent problem-solving skills.

In this role, you'll assist in managing and troubleshooting issues for customers, providing market-leading technical support. A leading IT solutions provider is looking for a First Line Support Engineer to join their team in a hybrid capacity.

The successful candidate will provide high-quality technology support, manage incidents effectively, and maintain customer communication. Ideal applicants should possess strong customer service skills, knowledge of Windows 10 and Microsoft Office 365, and familiarity with ITSM software. A prominent

A leading Telecommunications service provider in the United Kingdom is seeking 1st and 2nd Line Support specialists. In this desk-based role, you will provide technical assistance, analyze systems, and rectify network issues while ensuring excellent customer service. Ideal candidates should have pri

In this role, you will deliver 1st line support and assist with more complex issues. A well-established financial services company is looking for an IT Service Desk Analyst to provide essential technical support. An ideal candidate will have 5+ years of experience in a support role, strong troublesh

A leading IT consultancy in Leamington Spa is seeking an IT Support Analyst to join their collaborative team. This full-time, on-site role requires proven experience in an MSP environment, strong knowledge of IT systems like Windows Server and Microsoft 365, as well as excellent troubleshooting skil

A prominent adult learning provider in London is looking for a First/Second Line IT Support Analyst to join their vibrant team in Covent Garden. You will provide vital support to staff and learners while enjoying competitive benefits such as generous annual leave and course discounts.

A leading accounting firm in Greater London seeks an IT Service Team Leader to manage 1st and 2nd line IT support across the firm. This hands-on role includes leading a team of IT Support Technicians, serving around 500 users, and establishing a new service desk function. Strong experience in a Micr

Reporting to the Service Desk Team Lead, the 1st Line Support Engineer is responsible for providing remote support to DA’s customers, mainly via phone, email, webchat and remote connection software to endpoints and servers. Act as a first point of customer contact, responding promptly to phone, we

A prominent educational institution in Covent Garden is seeking a First/Second Line IT Support Analyst. You will provide essential IT support to staff and learners, ensuring excellent service quality. This role offers a competitive salary along with a variety of generous benefits including flexible

The role involves providing first-line support, managing incidents, and ensuring a high level of customer service. A leading IT services consultancy in Greater London is seeking a Service Desk Analyst to join their team. Ideal candidates will possess experience in ITIL processes and supporting PC ha

Key responsibilities include troubleshooting 1st line support issues, collaborating with external suppliers, and ensuring the reliability of IT services. Ideal candidates should possess strong technical skills, a customer-first mindset, and enthusiasm for technology. A leading pet emergency provider

A leading quick-service retail brand in Greater London is hiring an IT Support Analyst to provide first-class IT support across stores and remote locations. Key responsibilities include managing user accounts, supporting hardware and software, and maintaining business systems. Ideal candidates will

A leading recruitment agency is seeking an experienced Technical Support Engineer to provide infrastructure and technical support within a large organization. The ideal candidate will have strong networking knowledge and experience with Microsoft 365. This is a fantastic opportunity for those lookin

They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. Providing 1st line technical support across our customer base via phone or email. Respond to email and phone support requests to ma

A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis. Technical Support Engineer / 1st/2nd Line Support Engineer. The successful candidate will have a strong technical understanding

The ideal candidate will have 3 to 5 years of network support experience in both 1st and 2nd line support. An international hotel brand in the City of London is seeking a Network Support Analyst to support a user base of around 50 people. Responsibilities include troubleshooting technical issues rel