1st line support jobs in SunderlandCreate job alerts

Exceptional communication skills with the ability to engage stakeholders at all levels. You'll provide both 1st and 2nd line IT support, working closely with key business stakeholders to ensure systems remain reliable, efficient, and fit for purpose. This is a fantastic opportunity to step into a se

You will be able to diagnosing and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and providing expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. Zero Surplus is East Anglia's premier recruitment agency

About the Role Fivetran offers data pipelines to power the modern data stack for thousands of companies and we are scaling our co-selling across our Strategic Partnerships with Snowflake and Databricks. We are looking for a Technology Partner Sales Manager to own Fivetran co-selling alongside Snowflake and Databricks. This role helps to accelerate our growing sales engagements across these partners resulting in an improved customer experience and mutual revenue growth. This is a full-time, remote position based out of London. Technologies You’ll Use Salesforce, Crossbeam, Suger, Google Docs are your primary tools and technologies you’ll be using in the role. What You’ll Do Own partner sales development with Snowflake + Databricks across EMEA, reporting directly to GM EMEA Actively engage with sales leadership at Snowflake & Databricks to set up QBRs, Happy Hours, Team Trainings, Regional Events Manage the relationships across Snowflake & Databricks to ensure 3rd line, 2nd line, and 1st line managers are meeting regularly with Fivetran leadership to keep momentum and close alignment on deals and GTM strategies Collaborate with Fivetran Sales to successfully execute on a "top down, bottoms up" motion with CDW partners Consistently review open pipeline of Snowflake & Databricks (via Crossbeam) to identify where Fivetran AEs are not engaged Train Snowflake & Databricks teams on "Why Fivetran". This will also be supported by Sales Build relationships with senior partner sales leaders, facilitate engagements and own the regional technology partner messaging and co-selling execution Work with global Technology Partner Managers to understand co-sell processes specific to each partner. Identify ways to improve support and scale across each partner such as, sales facing resources, system automation and analytical insights useful in successful partner engagements Proactively identify top accounts and customers for Fivetran sales teams to partner with at Snowflake and Databricks. Define, maintain and improve co-sell operational components including sales facing resources, system automation along with analytical insights useful in successful partner engagements Connect the dots between Fivetran sales and our partner sales teams to ensure the Fivetran sales team is solution selling with our partners and delivering a delightful customer experience Focus on growing revenue growth and pipeline creation across both Fivetran and our Technology partners in the region Skills We’re Looking For 7-10 years of experience in sales, partnerships, alliances, or business development, with a strong focus on enterprise-level engagements Exceptional strategic thinking and planning abilities, with a history of driving business results. Strong communication skills, both verbal and written, with an ability to engage various stakeholders. Proficient in using CRM tools to manage partner interactions. Proven leadership skills with the ability to influence cross-functional teams and stakeholders. Extremely organized, able to juggle lots of things at once while not letting anything drop and thinking about how to scale and service a growing group of Fivetran sales executives. #LI-HYBRID #LI-#LI-SG1

As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proact

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍London or Remote, UK | 💰 £48,500 - £55,000 + share options + _ About the role: Our Prudential Risk Team is growing and we’re looking for a Prudential Regulatory Risk Analyst to join us within the 2nd Line of defence risk team. The role is responsible for working with our 1st Line of defence teams in interpreting and applying our prudential regulatory requirements, working on projects and submissions relating to these and collaborating with teams across the bank. The core aspects of the role will be providing cohesive, effective oversight and challenge for regulatory capital and liquidity resource/requirements rule interpretations and regulatory reporting. The role will also support in interpreting and evaluating the impact of prudential regulation of strategic projects and business change, for example international expansion and other growth opportunities, and oversight of the impact of such projects on Monzo’s financial risks. Your focus will be on COREP reporting, but may extend to other regulatory returns (FINREP, PRA/FCA Returns). There will also be opportunities to support the broader Prudential Risk team on initiatives for ICAAP, ILAAP, Recovery Planning, Resolution and Financial Forecasting. Ideally you will have a strong working knowledge of the UK CRR and the PRA Rulebook, particular in relation to regulatory reporting and rule interpretation. Any broader experience across the scope of prudential regulation would be useful. If your background has been more focused on a specific area of regulatory reporting, e.g. capital, that is fine too. There will be an opportunity to broaden your knowledge base in other areas whilst you continue to develop your subject matter expertise in your chosen area. Intermediate Excel/G-Sheet skills are essential, and ideally candidates will have experience working with a regulatory reporting system. Previous experience in producing and/or reviewing regulatory reporting relevant to a retail bank is essential. However this experience may have been gained from a 1LoD reporting role. Experience in working within BigQuery and market-leading reporting systems is preferable. Your day-to-day: • Play a key role in the development and execution of the 2nd line of defence approach for the review of prudential regulatory reporting, including interpretation of regulatory reporting guidance and rules., • Provide independent challenge for regulatory rule interpretations as well as reviewing the 1st Line of Defence interpretations of relevant regulatory rules, providing oversight and challenge for regulatory capital resource/requirements rule interpretations and regulatory reporting., • Support reviews of the internal controls framework used for regulatory reporting, making recommendations for ensuring effective compliance., • Review and interpretation of upcoming prudential policy (e.g. Basel 3.1), including PRA SoP, Consultation papers, policy and supervisory statements, including analysis of the impact on Monzo., • Review the impact of new products and business change, for example internal expansion, on Monzo’s financial risk profile and prudential regulatory compliance., • Support the 2nd line risk oversight and review of the ICAAP in line with Monzo’s approach, regulatory expectations and industry best practice., • Conduct discrete pieces of assurance to support the strengthening of risk and controls in Monzo., • Develop strong relationships with colleagues to support the embedding of prudential compliance activity., • Support the review of financial models used for financial forecasting and capital planning (including the ICAAP)., • Support the 2nd line risk oversight and review of the ICAAP and Recovery and Resolution Planning in line with Monzo’s approach, regulatory expectations and industry best practice. You should apply if you: • Have prudential regulatory experience at either a bank, a consultancy or a regulatory body., • Have good knowledge/experience of the relevant regulatory requirements, specifically in relation to capital, liquidity and the ability to interpret what that means for the relatively unique circumstances of our bank., • Are interested in identifying relevant data, performing analysis and understanding the impact on our bank., • Are able to work independently, proactively and enjoy a dynamic and changing environment., • Are keen to learn about and work on areas of the regulatory regime that you may not have previously explored, particularly in the context of a fast-growing bank., • Have experience building strong relationships with stakeholders at all levels within the business., • Have a strong written communication style. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £48,500 - £55,000 ➕ share options. 📍This role can be based be distributed within the UK, with a requirement to be in our London office 2–3 times per month. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey has 4 key steps • Phone call with recruiter (30 mins), • Initial video call with Hiring Manager (30 mins), • Technical Interview (60 mins), • Behavioural Round (45 mins) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TK1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more. Support a long-term customer with consistent demand and ongoing projects. Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools.

Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Safety systems maintenance engineer including reactive calls Key tasks Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job). Part of the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good understanding of safety systems Understanding of relevant BS to task Able to fault find and rectify Experience (what you have done) Personal qualities (the way you think and act) Good customer service skills Ability to communicate clearly. Able to use own initiative. Qualifications Asbestos Training FIA Foundation FIA Environmental FIA H&S PAT Testing BFC Extinguishers Part P Electrical FIA Maintenance Unit JBRP1_UKTJ

Apply today and start your journey into cyber security.

The Role 1st Line Log and manage incidents via the service desk Provide remote and desk-side support Troubleshoot Windows 10/11, Microsoft 365, hardware and printers Manage users in Active Directory & Microsoft 365 Escalate complex issues appropriately 2nd Line Advanced troubleshooting a

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools.

Green Folk in Basingstoke is looking for an Audio Visual Helpdesk Engineer to provide office-based technical support. This role involves problem-solving IT equipment issues through phone and remote support while maintaining a high level of customer satisfaction. The ideal candidate should have a str

Customer Support Technician providing phone and chat support, handling complaints, and problem-solving for end-users and installers.

Seeking a 1st Line Support Engineer to provide remote technical assistance for a diverse client base, troubleshoot issues with Windows OS and Office 365, and escalate complex problems. Responsibilities include managing support tickets and maintaining systems.

Why Join Us? ✅ Competitive salary & benefits: Up to 10% bonus ✅ Generous time off: 25 days holiday ✅ Exclusive discounts: Up to 60% off for you, your partner, and loved ones ✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance ✅ Career development: Fantas

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Providing emotional and practical support to Clients. Providing a safe and suppo

Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received

As a Mental Health Residential Support Worker, you'll support children and young people living in residential hope who may be experiencing trauma, emotional distress, or mental health challenges. Working within a minimum 2:1 staffing ratio, you'll help create a safe, stable, and nurturing environmen

The work is demanding but properly supported, with a strong therapeutic framework, regular reflective practice and a leadership team that backs its staff. North Star is an independent, Ofsted registered provider with four small therapeutic homes across Surrey and Berkshire. We have just opened a new

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Providing emotional and practical support to Clients. Providing a safe and suppo

Family Supervision Workers Needed – Start Immediately. Support children’s emotional wellbeing. Ready to support families and keep children safe? Apply today.

You will be the senior practitioner on shift, mentoring the RSW team, leading on day to day care planning, supporting the Deputy Manager, and acting as a key point of stability for the young people. Strong safeguarding and risk management instincts. Funded Level 5 support if you want to step up.

The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase resilience, and live independently. Managing and supporting a team of support workers, volunteers, and students. With a strong reputatio

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Line manage senior technical specialists and systems teams. IT professional who can shape architecture, drive standards, and lead continuous improvement across infrastructure, systems, and cloud platforms. Strong stakeholder management, influencing, and negotiation skills.

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Experience working with the following client groups – Domestic Violence and Me

Supporting move on plans and assist with the child’s transition. We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society. Once any support package is in place, our bespoke support worker (s) will be responsible for:.

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Knowledge and understanding of basic IT suitable for an office environment. Ashb

Drive standardisation and best practice across sites. Work closely with stakeholders to understand needs and deliver solutions. Oversee day-to-day IT operations, support services, and infrastructure performance.

You'll provide emotional support, promote independence, and encourage personal growth through structured routines and positive reinforcement. Provide 1:1 or group support in supported accommodation or outreach settings. Support with daily living tasks including budgeting, cooking, cleaning, and self

We have an exciting opportunity for a passionate and experienced Senior Support Worker to join our Salford team, supporting individuals with learning disabilities and intensive support needs in our Eccles service. We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity C

As a Support Worker, you won’t just meet young people’s needs, you’ll become their role model, coach and mentor. For us mindset and potential matters just as much as experience, that’s why we’re looking for Support Workers who are:. Because we’ve been there before, the support we offer o

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We are seeking an experienced Relief Support Worker to provide person-centred support for individuals with learning

The service users at Lunedale Road are looking for support staff who can cook, enjoy arts and crafts and who don’t mind being outdoors whatever the weather! The service users require staff who are able to adapt quickly and think on their feet to provide person-centred support. You must be able to

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Ashberry Recruitment are currently looking for Casual Housing Support Workers to

Are you passionate about delivering high quality, respectful, and person centred care and support to individuals in Billingham, County Durham? Creative Support are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker and lead a passionate and frien

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Providing emotional and practical support to Clients. Providing a safe and suppo

An understanding of trauma-informed practice and supporting young people with emotional and behavioural needs. Your role will be to provide consistent, positive support while promoting their safety, wellbeing, and development. Applicants must already have the unrestricted right to work in the UK.

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Experience working with the following client groups – Domestic Violence and Me

The Housing Support Worker will play an integral role in tackling homelessness in the area and will assist in providing an environment where people feel empowered and move forward with confidence, knowledge and support. Providing emotional and practical support to Clients. Providing a safe and suppo