Trabajos 1st line support en WolverhamptonCrear alertas

Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you.The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 - IT Technician placement (£24K-£30K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£30K. You will need to gain two years experience in this role before you can progress into a Network Technician role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the networking field. This will consist of online training, practical training and an official exam. Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. In this role the average starting salary is £45K. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Junior Network

Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Supp

The role involves providing high-quality 1st Line Support, resolving technical issues, and ensuring an excellent customer experience. Ideal candidates will have experience in a busy IT service desk environment and a good understanding of ITIL practices. A regional government organization is looking

If you are an experienced Service Desk Analyst/1st Line Support Analyst looking for a new role, have the relevant skills and live close to Wolverhampton then please apply today!. An exciting opportunity has arisen for a SC Cleared 1st Line Support/Service Desk Analyst to join a fast growing company

A growing IT company in Wolverhampton is seeking an experienced IT Service Desk / Field Engineer to provide 1st and 2nd line support. You will log and manage help desk calls, maintain user documentation, and ensure high-quality customer service. The ideal candidate will have experience with Microsof

A fast growing company in Wolverhampton is seeking an experienced SC Cleared Service Desk Analyst/1st Line Support.

Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you’ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have: Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You’ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities

Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. Perform triage, basic configuration, and 1st li

The role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. Provide first and second-line IT support to internal and external users. A successful 1st/2nd Line IT Support Engineer should have:.

IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contr

O Associates is looking for a 1st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. Strong customer support and communication skills, with ability to manage sta

Line support Analyst - Uxbridge, UB8 1HEIT 1st Line Support AnalystUxbridge (Onsite) | Full-time | Rotational Shifts | Up to £26,000 per annumAre you starting out in IT or looking to build hands-on experience in a busy service desk environment? Do you enjoy helping people, learning new technologies

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. The successful candidate will provide technical support across multiple accounts and assist with day-to-day operations. A leading recruitment age

Platform Control are a 1st line technical support team that ensure that Sky broadcast content is robustly delivered to our customers. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We will look to ensure a fair and consistent experience for all, and will m

The IT Business Support (BSG) team are responsible for providing 1st & 2nd Line technical support services and guidance to the business users of the IT systems and applications. Assist team in resolving 1st / 2nd Line Technical issues; providing guidance & signposting for resolution. The IT Business

Key responsibilities include delivering technical support, diagnosing issues in various operating systems, and collaborating with Infrastructure and Security teams. A UK-based luxury automotive brand is seeking an IT Support Analyst to provide high-quality support across the organization. You will a

A technology recruitment firm seeks a 1st / 2nd Line Support Technician to provide technical desk support in a fully on-site role in Fareham, Portsmouth. Candidates should have experience in IT support, strong customer service skills, and familiarity with SQL Server and Windows Server. The successfu

A technology services company based in Leeds is hiring a 1st- 2nd Line Support / Service Desk Analyst to provide end-user support in a hybrid work setting. Candidates must be eligible for SC Clearance and possess strong communication skills along with proficiency in Microsoft Windows 10/11 and Offic

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. Strong communication and customer service skills are essential for this position, along with a proactive attitude and attention to detail. You will help diagnose issues and troubleshoot probl

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Microsoft 365 administration. This role involves delivering IT support to various clients, troubleshooting issues, and ma

A reputable IT services company is looking for an experienced 1st/2nd Line IT Support Analyst to join its team based in Stratford upon Avon. The ideal candidate should have at least 3 years of IT support experience and possess strong problem-solving skills. The role involves providing daily IT suppo

Desktop Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £45,000. Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line s

Platform Control are a 1st line technical support team that ensure that Sky broadcast content is robustly delivered to our customers. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. With over 2500 colleagues from around the world, we combine our strategic i

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. The position reports to the Wollaston site in the United Kingdom. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident

I am currently recruiting for a customer-focused Application Support Analyst to join a dynamic application support Team. Deliver high-quality application support for cloud-hosted software solutions, ensuring incidents and service requests are resolved within agreed SLAs. Provide 1st and 2nd line sup

A leading technical recruitment agency seeks an IT Support Engineer in the UK to provide 1st line support for IT issues and help maintain systems. The ideal candidate will have experience in an IT-based role and an understanding of the industrial or manufacturing sector.

A progressive IT Managed Service Provider based in the historic town of York is looking to recruit a 1st / 2nd Line Support Engineer to fit in their unique culture. This new role will provide home and business customers with first and second line technical support. You need to understand the industr

A leading IT service provider in England seeks a First Line Support Engineer to deliver outstanding technical support. This role involves assisting in troubleshooting issues for end customers, requiring strong communication skills and a proactive approach.

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

Responsibilities include providing 1st and 2nd line support, managing IT assets, and administering internal IT services. Candidates should have prior experience in a support role, be eligible to work in the UK, and possess strong skills in Microsoft Office and cloud solutions. A leading healthcare p

To support the business objectives of all divisions of the GI group through specification, installation, maintenance and support of IT software, hardware and communication systems. Operation of company Helpdesk System and provision of support to clients both internal and external (1 and 2nd line sup

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools. T

A managed service provider in Blackburn is seeking a 1st or 2nd Line IT Support Engineer. Key responsibilities include troubleshooting issues, supporting Microsoft 365 environments, and assisting with user account management. This role offers a competitive salary up to £35,000, hybrid working flexi

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

A technology-focused company in England is seeking an IT Support Specialist to provide day-to-day technical support in a hybrid environment. The ideal candidate should have hands-on experience with Windows Operating Systems and Active Directory, alongside excellent customer service skills.

A well established higher education provider in Central London is seeking a personable 1st Line Support Engineer for a temporary 6-week contract. You will provide reliable IT support to students and tutors, addressing login issues and assisting with setup. Candidates must have experience in Windows

First Line Support Engineer - Hybrid (2 p/w days in the office - post training). As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. You will be responsible for delivering 1st line IT support services to the customer b

A leading behavior change consultancy in London is looking for a Junior IT Administrator to provide 1st and 2nd line support. The ideal candidate will have experience in IT support environments, strong communication skills, and a customer-focused approach.

A rental software company in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application/business support. The ideal candidate will have experience in 1st Line Support and possess skills in SQL Server, networking, and excellent communication. Responsibilities include ma

IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Provide 1st line support for client IT issues via phone, email, or ticketing system. We are seeking a 1st Line Support Engineer to join a busy service desk team.

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments?. Ideally 3+ years' experience in 1st/2nd line IT support. Confident communicator with strong diagnostic and problem‑solving skills.

A leading IT service provider is seeking a proactive 1st Line Apple Mac Engineer in Solihull.

Provide first-class 1st line IT support to end users across hardware and software environments. Act as the first point of contact for technical issues, delivering excellent customer service. Support IT changes such as moves, setups, and system updates.

The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Support the business by providing 1st and 2nd line technical support. Customer service focused, having the ability to understand the requirements of customers, clients,

A communications performance firm in England is seeking an IT Support professional to manage Helpdesk operations and provide technical assistance to clients. The role includes supporting internal systems, managing backups, and ensuring information security compliance. Ideal candidates will have expe

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. You will lead a team supporting both head office and in-store tech. Responsibilities include managing support queries across various

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills.

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools.