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1st Line Support Engineer Chester / Hybrid £27,000 + Bonus + Benefits We’re looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations. The Role – 1st Line Support Engineer As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently. Key Responsibilities • Provide first-line technical support via phone, email, and ticketing systems as a 1st Line Support Engineer, • Log, track, and resolve support tickets in line with SLAs, • Troubleshoot hardware, software, and basic network issues, • Support Windows devices, Microsoft 365, user accounts, and permissions, • Escalate complex issues to 2nd Line / 3rd Line support where required, • Maintain accurate documentation and system records, • Deliver clear, professional customer service at all timesSkills & Experience, • Previous experience in a 1st Line Support Engineer, IT Support, or Service Desk role (or strong apprenticeship / placement experience), • Good working knowledge of Windows OS and Microsoft 365, • Basic understanding of networking, Active Directory, and user management, • Strong communication skills and a customer-focused approach, • A desire to learn, develop, and progress beyond 1st Line Support Engineer levelWhat’s on Offer, • £27,000 base salary, • Annual bonus, • Benefits package, • Structured training and development, • Clear progression from 1st Line Support Engineer into 2nd Line support

Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps.Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £24K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. You will be starting on a salary between £24K-£30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Greetings! Adroit people is hiring. Title : Service Desk Analyst Location : Chester UK Employment Type : Contract Hybrid Working Spanish + Portuguese JD for the role: Essential Duties and Responsibilities • Work as part of the Shift system on the IT Service Desk, • Receives and handles requests for service, following agreed procedures., • 1st line support: troubleshooting of IT related problems, • Promptly allocates calls as appropriate., • Logs incidents and service requests and maintains relevant records:, • Identifies and classifies incident types and service interruptions, • Records incidents cataloging them by symptom and resolution, • Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution., • Monitoring queues to ensure SLAs are maintained., • Assigning the tickets which are out of scope to Service Desk/Other Teams, • Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required • Technical Service Desk background, • Familiarity with ServiceNow, • Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese, • Excellent Customer service skills., • Demonstrate ability to troubleshoot and research application issues., • Ability to explain technical information to End Users with effective verbal and written communication., • Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly., • Adhere to Service Desk processes and procedures., • Present a positive, effective, and flexible contribution to achieving team targets and objectives., • Highly effective Team player:, • Openly and willingly shares ideas, knowledge, and expertise., • Communicates constructively., • Willingness to learn new skills and be open to consider different ideas and alternatives.

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Join a supportive team committed to providing top-notch service and enjoy a range of competitive benefits. A leading financial technology firm in Chester seeks a 1st Line IT Service Desk Analyst to provide first-level technical support. The role involves troubleshooting hardware and software issues,

A technology-driven company in the United Kingdom is seeking an IT Support Specialist to provide day-to-day technical support for a range of devices. Strong customer service skills and technical knowledge are essential for success in this position. The ideal candidate will support both in-office and

The 1st Line IT Service Desk Analyst is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Previous experience in a 1st Line IT Support or Service Desk role (or strong equivalent experience). Unite

A leading IT services company in Chester is looking for a Service Desk Analyst L1 to provide technical support and incident resolution for clients. Ideal candidates should have 1-5 years of IT Technical Support experience and strong communication skills. Benefits include competitive compensation, va

Senior IT Engineer (3rd Line) This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users. As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure. The Role We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work-from-home flexibility. This is a hands-on role that combines technical depth with client-facing responsibilities. What You'll Be Doing • Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure, • Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment, • Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions, • Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently, • Continuous Improvement: Contributing to internal processes, standards, and security posture improvements, • Out-of-Hours Support: Participating in our on-call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called) Essential Requirements Technical Skills You must have demonstrable experience in the following areas: • Microsoft 365 & Azure: Administration, troubleshooting, and solution design, • Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure, • Firewalls: Configuration and management of both hardware and software firewalls, • Server Infrastructure: Windows Server management, troubleshooting, and optimisation, • Problem Solving: Proven ability to diagnose and resolve complex, multi-layered technical issues Certifications • At least one Microsoft Expert-level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent) Professional Attributes • Strong communication skills with both technical and non-technical audiences, • Comfortable working independently and making technical decisions, • Pragmatic approach to problem-solving—knowing when to leverage external resources or vendor support, • Willing to travel to client sites across North West, North Wales and surrounding regions, • Full UK driving licence What We're Looking For The ideal candidate is someone who: Enjoys the variety of working across different technologies and client environments Takes pride in solving challenging problems that others can't Values continuous learning and staying current with evolving technologies Understands that great IT support is as much about communication as it is technical skill Thrives in a collaborative team environment while being comfortable working autonomously Professional Development We're committed to developing our engineers' skills: Full certification support: We provide all training materials and pay for exam fees Performance bonuses: Additional rewards for completing agreed certifications Career growth: As a growing company, we create opportunities for those who help us expand Supported learning paths: We'll work with you to develop expertise in areas that interest you, including: Advanced Microsoft 365 and Azure certifications Network+ certification Cybersecurity specializations What We Offer Compensation & Benefits Salary: £40,000 - £45,000 depending on experience Pension: 5% employer contribution Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days) Mileage: 45p per mile when using your own vehicle (company vans available) Certification bonuses: Rewards for completing agreed qualifications Training budget: All exam fees and learning materials covered Work Environment Predominantly office/site-based with occasional WFH flexibility Collaborative team of 20 engineers across all support tiers Modern tooling and equipment provided On-call rota: 1 week in 8 (rare need) Career Progression You'll report to our 3rd Line Team Leader and work alongside other senior engineers. While we're currently a lean team, we're growing—and those who contribute to that growth will find opportunities to progress. This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business

Job Title: IT Support Field Engineer / Field Engineer - Mobile Device Rollout Location: Multiple sites / Onsite around North Wales - will cover expenses Contract Type: Contract Clearance Required: Active NPPV or SC Clearance ( must of been used within the last 12 months) ⚠️ Important Requirement Only candidates with ACTIVE NPPV clearance held within the last 12 months will be considered. Applications without this will not be progressed. Overview We are seeking IT Support Engineers / Field Engineers to support a large-scale mobile phone rollout programme. This is a hands-on role focused on device deployment, configuration, and end-user support within a corporate environment. Key Responsibilities Configure, build, and deploy mobile devices to end users Support device rollout activities including setup, activation, and handover Provide 1st and 2nd line IT support for mobile and end-user devices Troubleshoot hardware and software issues efficiently Maintain accurate records of deployed devices and support tickets Work closely with the wider deployment team to ensure smooth delivery Required Skills & Experience Experience in IT support, deskside support, or field engineering Strong hands-on experience with device builds, deployments, or rollouts Knowledge of mobile device setup and troubleshooting (iOS / Android beneficial) Experience providing 1st / 2nd line support in a corporate environment Excellent communication and customer service skills Ability to work in a fast-paced, high-volume deployment environment Additional Information Previous experience working on IT rollout or refresh projects is highly desirable Must be comfortable working onsite and potentially across multiple locations Apply Now If you meet the clearance requirement and have strong deployment experience, we would love to hear from you. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

Apply today and start your journey into cyber security.

Ideal candidates will have experience in tech support, strong administration and communication skills, and knowledge of both Windows and Mac systems. A global media group is seeking a System Support Engineer to provide technical support across its London and Gatwick offices. The role involves troubl

Responsibilities include providing 1st Line IT support, diagnosing technical issues, and managing support requests. Candidates should have at least 2 years of experience in IT support, strong troubleshooting skills, and proficiency in Microsoft tools. A leading consultancy firm in the United Kingdom

This role involves delivering top-quality 1st line support and gaining experience in infrastructure and project work. A well-established UK technology services provider is seeking an IT Technician to join their support team in Derby. Candidates should have 1–2 years of experience, strong knowledge

In this role, you will act as the first point of contact for incidents, manage access, and ensure application support through effective incident handling. Candidates should have experience in a service desk setting, understand ITIL processes, and possess strong communication skills. An employment co

DMS are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. This individual will provide excellent 1st line support and look to develop his/her skills to provide additional 2nd lin

A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. This is an exciting opportunity to join a prestigious orga

You will be the first point of contact for tech support, logging and managing incidents while proactively monitoring IT issues. Candidates should have experience in IT support, good knowledge of Windows and Mac systems, and excellent communication skills. Responsibilities include diagnosing and reso

Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further!. CompTIA A+ and MTA's in infrastructure. Competent PC user with strong Microsoft skills.

Job Title: IT Service Desk Specialist / 1st line support. Strong communication skills with the ability to build trusted stakeholder relationships. Act as the first point of contact for incidents and service requests via JIRA/service desk.

IT Service Desk Analyst in London to provide high-quality 1st line support across various platforms including Windows, Mac OS, and mobile devices. Candidates should have a degree in Computer Science or a related field and possess strong problem-solving and communication skills.

T Services Support Officer to provide 1st and 2nd line support, deploying hardware and software across the campus. The role requires a minimum of 1 year’s experience in PC support and strong knowledge of Microsoft systems. A higher education institution is seeking an I.

O Associates is hiring a 1st line Support Engineer in Sandford Hill, UK, offering up to £28,000 pa DOE. The role involves supporting ITIL functions in a service desk environment, managing incidents, and maintaining customer relationships in defence and government sectors. Ideal candidates will have

The role involves providing 1st and 2nd line technical support to colleagues, ensuring their productivity. Applicants should have proven experience in customer service and IT support. Aviva offers a competitive salary, various benefits including bonus opportunities, a generous pension scheme, and su

This role involves providing first and second line IT support for a range of issues across multiple locations. The ideal candidate will have strong knowledge of Windows and MacOS operating systems, proven experience in IT support, and excellent problem-solving skills. The company values self-express

Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support,

Join a growing business that genuinely invests in its people, with structured development plans, funded certifications, and clear progression. Support projects, migrations and system improvements. Have strong troubleshooting skills.

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. First Line Support Engineer - Hybrid (2 p/w days in the office - post training). As a 1st line engineer, you wi

Ideal candidates will have a background in 1st and 2nd line IT support and a good understanding of Microsoft 365 and Active Directory, with familiarity in ticketing systems being a plus. The role involves providing support to staff through various channels, troubleshooting IT issues, and maintaining

Strong customer service focus, with the ability to listen actively, set expectations and provide clear, timely updates in line with support priorities and SLAs. The 1st Line Support Technician role is primarily responsible for handling all incoming Service Desk calls and providing support to resolve

Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. Supporting other areas within the business to provide the best possible customer experience. An ability to understand a customer’s query and identify next steps will take a patie

A managed services provider is looking for an experienced IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join their office-based team in Bristol. This role requires proficiency in supporting Windows systems and Microsoft 365, with responsibilities including incident managem

The ideal candidate will have experience in 1st Line Support and possess skills in SQL Server, networking, and excellent communication. A rental software company in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application/business support. Responsibilities include ma

Corin is seeking an IT Support Officer on a 6-month fixed-term contract to provide 1st line IT support at their Cirencester office. The role involves assisting internal users, setting up IT equipment, and troubleshooting basic issues.

Provide first-line support to clients, resolving technical issues via phone, email, and chat, with a focus on customer satisfaction. We are seeking a highly motivated and customer-oriented 1st Line Support Engineer to join our growing team at Konsolute. In this role, you will be the first point of c

You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands‑on environment. With over a decade of delivery experience, they support customers across infrastructure, networkin

O Associates is looking for a 1 st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. Strong customer support and communication skills, with ability to manage st

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis. Redirect/escalate support requests as needed. Monitor stock of IT peripherals (monitors, docking s

Digital Media Services UK Limited is seeking a 1st Line IT Support Analyst in Greater London. The successful candidate will provide customer-centric IT support, troubleshoot software and hardware issues, and gain experience with 2nd line support. The role operates Monday to Friday from 9:30 to 6 pm,

As a 1 st Line Support Technician, you’ll provide IT support and administration duties to all end users seeking IT assistance. Your role will involve handling IT support requests, including password resets, user account creation, file permission amendments, and configuration tasks on key operation

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

A prominent technology company in the UK is seeking a 1st Line Analyst to support its growing team. This role focuses on providing high-quality technical support to users, addressing issues across hardware and software, and assisting new starters. Candidates should have a genuine interest in technol

Ability to prioritise workload and manage multiple support requests. Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Ensure support tickets are managed in line with agreed SLAsCommunicate effectively with clients, providing c

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. You will manage support tickets, resolve technical issues, and collaborate with specialists. The ideal candidate will have a technology-related qualification, strong IT skill

Samsung Electronics Perú is seeking a part-time IT Support Analyst to provide technical support for an AI research lab in Cambridge. Candidates should have a strong background in Windows and Linux OS, basic Active Directory knowledge, and an understanding of networking fundamentals.

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis. Please apply with an up-to-date CV to register your

United Living Group is seeking an experienced IT 1st Line Support Analyst in Warrington. You will be the first point of contact for technical issues, resolving incidents while providing excellent customer service. Responsibilities include supporting and managing laptops, Microsoft 365 applications,

The role involves providing top-tier support and maintenance for systems crucial to customer operations. Candidates must demonstrate strong problem-solving and interpersonal skills, with a focus on collaboration and continuous improvement. Konecranes, based in the East Midlands, is seeking a dedicat