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IT Systems Analyst – Epicor BisTrack (Essential)Nottingham, Nottinghamshire, MidlandsSalary – 45k plus excellent benefits,We’re looking for an experienced IT Systems Analyst with Epicor BisTrack expertise to support day-to-day operations and system projects for a growing multi-branch UK distribution group.Key Responsibilities for this ERP Analyst role: • 1st & 2nd line BisTrack support, • Troubleshooting and system issue resolution, • SQL reporting and data analysis, • Supporting upgrades, rollouts, and integrations, • Managing user access and system security, • Assisting with project delivery and testingCore skills & experience, • Proven Epicor BisTrack experience, • ERP support background in distribution or merchanting, • SQL knowledge and analytical skills, • Experience with integrations and Windows Server environmentsBenefits: Competitive pay, bonus, hybrid working, and career progression opportunities.Apply now for a confidential discussion with our team.Keywords: Nottingham, Nottinghamshire, Epicor BisTrack, ERP Analyst, ERP Support, Business Support Analyst, SQL, Builders Merchant ERP, Application Support, Worcester, Cambridge, Nottingham, North Wales, Distribution ERP, WolverhamptonTo apply, please send your CV to Beth at or call for more details.Follow us on Twitter: @erinassociatesErin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

About The RoleThe roleDue to the expansion of our IT Department we are looking for a new team member to take on the role of Network Technician. You will serve as the first point of contact for IT assistance to our store network and head office. This position is based onsite at our Head Office on the edge of the City Centre, but occasional travel and overnight stays may be required.Key responsibilities are: • 1st line support, diagnosing hardware and software faults and solving technical and applications problems, • Liaise with end-users to ensure issues are resolved, • Helpdesk support on a variety of back office applications I, • nstall and configure computer hardware, operating systems and applications, • Set up new hardware and recycle old hardware, • Approve permission change requests and starter and leaver management, • Assist with the support of Active Directory, • Ensure licences are assigned and/or renewed as needed, • Assist with the roll-out of new applications, • Liaise with external contractors and suppliers as needed Hardware Support - e.g. PCs, Laptops, printers, photocopiers, office moves etc., • Management of Users/User Environment - Application management, network environment, PC and Desktop What you’ll need - skills and experience:The ideal candidate will be able to prioritise their own work load and adapt to any issues. We are looking for someone with a can-do attitude and the ability to build rapport with the rest of the business. You should be friendly and easy to talk to with effective communication skills.Key Skills:Office 365 Administration & Support Windows 10 & 11 Administration & Support Active Directory, Azure and Exchange Administration New user setups and mailbox creation (User Accounts, Microsoft 365)Good problem solving ability & excellent attention to detailStrong communication and excellent interpersonal skillsHave a full driving licence as travel to other sites will be requiredQualifications / Education & Experience:Bachelors/Masters Degree in Computing or equivalent experience Experience using Office 365 administration 2 plus years experience in Technical Support Role Strong understanding of exchange online, SharePoint and One Drive Experience with Active Directory and Azure AD Desirable Skills: Veeam backup Cisco Meraki (Router & Switches Configuration) VMwareBenefitsWhat you’ll get in return for your commitment:, • Staff Discounts, • Healthcare Cash plans, • A company pension scheme, • Life Cover, • Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services, • Discounts on 100's of high street & online brands including restaurants, holidays, and shopping, • Role specific training and development, • Proactive promotion of internal candidates, • Paid Breaks, • Free Tea & Coffee About The CompanyWhere you’ll be working:Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

IT Service Desk Analyst - 1st / 2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support. Experience required: • Minimum 6+ months experience in a similar 1st/2nd line IT support role., • Working with helpdesk software, MS Office 365 & Windows 11, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software, • Ability to find solutions and assist staff at all levels, • Excellent communication skills, • Ability to prioritise tasks and deliver on deadlines, • Provide 1st / 2nd Line IT Support via phone / email / service management tools, • Building and configuring desktops, • Provide Microsoft Office 365 support, • Carry out Active Directory tasks, • Able to support users remotely and on-premises, • Roll out software centrally and manually, • Offer user laptop health checks, • Adhere to firm wide security standards, • Managing all tasks via the helpdesk system, • Review ticket trends with the line manager and identify recurring issues They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd Line / Nottingham / Derby / Leicester Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Support Worker Mansfield and Ashfield £24,030 - £24,513 per annum (£24,871 - £25,371 from 1st April 2026) Extras: Bonuses for sleep-ins & waking nights Holidays: 36.5 days annual leave (incl. bank hols) Make a difference every day with NCHA – one of the UK’s Best Workplaces! Are you passionate about helping others? Join our friendly Supported Living team in Mansfield and Ashfield and support vulnerable adults to live independently. What You’ll Do As a Support Worker, you will: • Provide person-centred support to adults with mental health needs, • Assist with daily living: cooking, cleaning, personal care & appointments, • Encourage independence, confidence and recovery, • Deliver support in line with detailed support plans & risk assessments, • Promote positive wellbeing and meaningful activity, • Maintain accurate records and follow all policies & procedures, • Work collaboratively with families and professionals, • Use mobility equipment where required About the Service – Acorn View Acorn View consists of 16 modern, self-contained flats for adults with mental health needs (some with mild learning disabilities). Support is available on-site daily from 8am to 8pm. Individuals are largely semi-independent and benefit from a stable, supportive recovery environment and personal growth. What We’re Looking For We’re looking for someone compassionate, patient, and genuinely motivated to improve the lives of others. You’ll be a positive team player who can build trusting relationships, communicate well, and deliver person-centred support with empathy and respect. You will be flexible, resilient, and confident in supporting individuals with daily living tasks, personal care, and meaningful activities, while following support plans and maintaining accurate records. Shifts & Pay • Shifts are between the hours of 8.00am and 8.30pm., • The service is open 7 days a week and you will work on a rota basis., • The role may require assisting another service in close proximity which is open 24 hours a day and requires a sleep-in shift., • Extra pay for sleep-ins, • Rotas include weekends & bank holiday work Why Join NCHA? • One of the UK’s Best Workplaces for Wellbeing & Women, • 36.5 days annual leave, • Inclusive, diverse & supportive culture, • Full training & career development Apply Now – Interviews Ongoing! We may close this vacancy early if we receive enough interest – don’t miss out! Please note: We are unable to offer visa sponsorships at this time. As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. Male Support Workers are currently under-represented in this area and we particularly welcome suitable applications. Priority will be given to colleagues in a redeployment situation.

My global client based in Nottingham has an urgent requirement for an IT Support Engineer to join on a 12 month rolling contract basis. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - • Active Directory - Password resets, adding new users, • Windows imaging, troubleshooting, hardware break/fix, • Basic network and server support, • Excellent communication skills Please send across your most recent CV in application to this role.

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers. MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters. With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact. Your Career: As an 1st Line Application Support Analyst at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions to enhance the overall support experience. Your role will involve working with second-level support and other teams for more complex cases, fostering a collaborative environment where teamwork and communication are key to success. Your Impact: Your work will directly impact customer satisfaction by ensuring that queries are resolved promptly and efficiently. By providing first-level support, triaging cases, and collaborating with teams to investigate issues, you will contribute to seamless customer experiences. Your efforts in replicating software defects, coordinating fixes, and keeping customers informed will minimise disruptions and enhance customer retention. Additionally, by contributing to knowledge management, you will help improve the efficiency of the support process, enabling customers to resolve issues independently and enhancing MHR’s overall service reputation. Key Skills: • Ability to convey information clearly and effectively to diverse audiences, both verbally and in writing., • Strong listening skills to understand customer needs and concerns., • Professional when interacting with clients and colleagues over the phone., • Comfort in navigating challenging conversations with a calm and composed approach., • Proven track record of handling high call volumes while maintaining quality service., • Familiarity with fast paced environment and ensuring efficient workflow., • Understanding of payroll processes, HR policies, and employment regulations. Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs, • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave, • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays, • Monthly employee recognition program and departmental awards, • Referral bonus scheme of up to £2,000, • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs, • On-site subsidised restaurants offering a variety of fresh meals daily, • Opt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

You will deliver 1st and 2nd line support, manage identities and access, and troubleshoot various IT and network issues. This opportunity offers a chance to contribute to process improvement initiatives in a fast-paced environment. A global leader in window coverings is seeking an EMEA IT Service De

Working with Jira Service Management (JSM) and aligned to ITIL best practices, you will provide 1st and 2nd line support to colleagues, helping maintain smooth IT operations across multiple sites. You'll play a key role in delivering high-quality IT assistance, ensuring service excellence, and suppo

A leading technology firm is looking for a Network Technician to provide first-line IT support at their Head Office in Nottingham.

A leading tech company in Ruddington is hiring a 1st Line Application Support Analyst to assist in resolving customer queries and enhancing their experiences. The position includes numerous professional development benefits and a supportive working environment, promoting personal and career growth.

A leading technology firm in Nottingham is seeking a Network Technician to provide IT support for their store network and head office.

A leading retailer of power tools in Nottingham seeks a Network Technician.

A leading retail company is seeking a Network Technician to act as the first point of contact for IT assistance. This onsite position involves diagnosing 1st line support issues, managing user environments, and maintaining IT equipment. Candidates should have a Bachelor’s degree in Computing or eq

IFS Support Consultant (Contract). Environment: IFS Applications 10. Provide help desk and 1st/2nd line support for users across the IFS Apps 10 environment, logging, triaging, and resolving incidents and service requests.

First Line Support Location: Nottingham (Accessible via public transport) Salary: £29,000 - £32,000 (Depending on Experience) Hours: 37.5 (Shifts on a rota basis) Shift Pattern: 8:30am - 5pm 4:30pm - 1am 12:30am - 9am SF Recruitment are recruiting for a First Line Support for our Nottingham based client. As the First Line Support you will be responsible to support a wide range of Incidents and Requests via telephone, E-mail, and Live Chat. In this role, you will be expected to provide a high standard of customer service, utilising excellent communication skills with a view to diagnosing faults and resolving incidents first time wherever possible, within the customers contracted Service Level Agreement. This is a great role for someone Junior within IT looking for further training and support or even someone who has a qualification within IT and is now looking to gain experience. Our client would also look at candidates with previous or current 1st line experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: • Manage Incidents and Requests in line with Process and ITIL best practices. • Ensure Incidents and Requests are responded to within the customers Service Level Agreement • Provide an effective, professional response to Incidents and Requests. • Ensuring a seamless level of customer service and support is offered throughout the customers' support hours. • Be familiar with the following processes - reviewing knowledge articles, online support material and utilizing others expertise to provide a 1st Time Fix wherever possible. • Escalating Incidents and Requests when required to internal resolver groups (2nd and 3rd Line) or external parties • Contribute to the Service Desk Knowledge Base, submitting articles and highlighting missing/incomplete areas Ideal candidate will have previous experience operating at 1st Line Support level or previous IT knowledge and understanding throughout qualifications undertaken. This is a great client of ours, who pride themselves on offering support and development through extensive training and therefore if you are enthusiastic about a career in IT, this could be the role for you

IT Systems Analyst – Epicor BisTrack (Essential) Nottingham, Nottinghamshire, Midlands Salary – 45k plus excellent benefits, We’re looking for an experienced IT Systems Analyst with Epicor BisTrack expertise to support day-to-day operations and system projects for a growing multi-branch UK distribution group. Key Responsibilities for this ERP Analyst role: 1st & 2nd line BisTrack support Troubleshooting and system issue resolution SQL reporting and data analysis Supporting upgrades, rollouts, and integrations Managing user access and system security Assisting with project delivery and testing Core skills & experience Proven Epicor BisTrack experience ERP support background in distribution or merchanting SQL knowledge and analytical skills Experience with integrations and Windows Server environments Benefits: Competitive pay, bonus, hybrid working, and career progression opportunities. Apply now for a confidential discussion with our team. Keywords: Nottingham, Nottinghamshire, Epicor BisTrack, ERP Analyst, ERP Support, Business Support Analyst, SQL, Builders Merchant ERP, Application Support, Worcester, Cambridge, Nottingham, North Wales, Distribution ERP, Wolverhampton To apply, please send your CV to Beth at (url removed) or call (phone number removed) for more details. Follow us on Twitter: @erinassociates Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy

IT Service Desk Engineer - Multilingual When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English, Portuguese, Spanish) Work location: Nottingham (Hybrid) Salary: Up to £28,500 Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English, Portuguese, Spanish to provide top-tier technical support to our contract customers. What youll be doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're looking for: We need a candidate with: Fluency in English,Portuguese,Spanish is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a focus on problem-solving and communication. What we can offer you: Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals. Healthcare Cash Plan Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services. Casual Dress Policy Come as you are. Company Pension Scheme Plan for the future while living in the present. Social Events From team outings to company-wide celebrations, we know how to have fun! 25 Days Annual Leave + Public Holidays More time to relax and recharge. Purchase & Sale of Annual Leave Need extra days off? Weve got you covered. Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a prefer not to say). TPBN1_UKTJ

We're looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well-run business with around 350 users on a 3 month contract. This role is focused on providing great service to colleagues rather than firefighting constant technical issues. The helpdesk supports industry-specific software and day-to-day IT needs across the business. Typical tasks include: Responding to 1st line IT support queries from staff Helping users with application access, passwords and basic troubleshooting Building and configuring new starter equipment using documented processes Managing user accounts and devices through Active Directory, Microsoft Intune and Microsoft Azure Supporting device deployment using Windows Deployment Services (WDS) Maintaining IT equipment through effective asset management The IT team has built an excellent reputation internally based on their high level of service, so your communication skills will be top notch! Nottingham city centre / 3 days a week in the office. Please apply for this IT Helpdesk Analyst - 1st Line Support role ASAP. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

Service Desk Engineer (1st Line Support) Nottingham (Hybrid) - with travel to Birmingham (1 day per week) Up to £28,000 SF are exclusively working with a Nottingham-based client who is looking to add a Service Desk Engineer to their growing IT team. This is a fantastic opportunity for someone with strong 1st line support experience. This role is primarily office based but will require travel to a Birmingham city centre office once a week to provide onsite, desk-side support to end users. The Role -You'll be responsible for providing first-line technical support, managing incidents and service requests, and ensuring a smooth end-user experience across devices, systems, and meeting room technology. -You'll also support onsite users in Birmingham, ensuring meeting rooms, hot desks and shared spaces are fully operational, and that spare equipment stock is properly maintained. Key Responsibilities -Managing incidents and service requests in line with ITIL best practice -Ensuring all tickets are handled within agreed SLAs -Providing clear, professional communication to end users throughout the resolution process -Delivering desk-side support and aiming for first-time fixes where possible -Escalating more complex issues to internal teams or third parties when required -Maintaining and contributing to the service desk knowledge base -Supporting meeting room tech and end-user hardware onsite What We're Looking For -Previous experience in a 1st Line / Service Desk role -Strong troubleshooting skills across macOS, iOS, Windows 10 & 11 -Experience with Microsoft 365 (Exchange Online, Teams, SharePoint) -Active Directory knowledge -Experience with Jamf (Pro or School) is highly desirable You'll Also Be -Customer-focused with a professional and friendly approach -Organised and able to manage multiple tickets under pressure -Detail-oriented with a strong diagnostic mindset -Proactive and able to work independently as well as part of a team This is a great opportunity for someone looking to build on their 1st line experience within a supportive, professional environment that offers exposure to both remote and onsite support. If you're interested, please apply with your latest CV or get in touch for more information

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A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS.

This role, which offers hybrid working after training, involves providing 1st and 2nd line technical support across various systems including Office 365, Windows 10/11, Intune, and Azure. A recruitment agency is looking for an IT Support Engineer to join a busy support team in Derby. Candidates shou

This entry-level position is designed for individuals early in their IT careers, providing first-line telephone support, performing initial triage of support requests, and resolving basic IT issues. A leading support services company is seeking a Junior 1st Line Support Engineer for a short-term con

Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. As a 1st Line Support Technician, you will be the first point of contact for technical issues resolving incidents

My client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Excellent training and financial support for industry certifications. Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.

The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. Provide 1st Line network support for customer and internal services. UK‑based technology services organisation providing network mo

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. Ideal candidates will have experience in IT support and a desire to develop further. The role includes responding to service desk tickets, assisting with IT projects, and monitoring har

Responsibilities include support for customers using their various enterprise software products, with an office-based schedule, Monday to Friday. A leading software house is seeking a Software Support Engineer to join their busy team in the Leicestershire area.

A leading IT solutions provider is seeking a 1st Line Support Engineer to join their team in Greater London. This role involves providing remote support to customers and requires strong empathy and communication skills. The position offers a comprehensive benefits package including salary, bonus, tr

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The analyst will respond to incidents and requests, maintain ticket records, and escalate issues as necessary, ensuring all staff receive reliable IT assi

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London. Ideal applicants should have experience in technical support a

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. This is a fantastic opportunity to join a dynamic and ag

The successful candidate will provide both first and second line technical support, manage incident tickets, and ensure compliance with service level agreements. A leading employment agency in the United Kingdom is seeking an IT Support Officer for full-time hours in South East London.

A forward-thinking managed services organisation is seeking a motivated 1st Line IT Support Engineer to deliver IT support and troubleshooting. In this hybrid role based in London, you will manage user accounts and provide technical support for Windows and macOS systems.

Operation of company Helpdesk System and provision of support to clients both internal and external (1 and 2nd line support as skills and experience permit). To support the business objectives of all divisions of the GI group through specification, installation, maintenance and support of IT softwar

This hands-on role involves providing 1st and 2nd line support to a variety of business clients. A leading IT support services provider in Greater London is looking for a proactive IT Support Technician. Candidates should have IT support experience, particularly in an MSP setting, and possess strong

An education support organization is seeking an IT Support Technician to provide comprehensive IT support across multiple school sites in the UK. The successful candidate will manage IT-related issues, offering 1st and 2nd line support, and ensuring compliance with security and data protection proce

The postholder will represent the business via various communication methods and will develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service. Based on one of our customer sites in North London, the 1st

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The position reports to the Wollaston si

A leading UK IT services provider is seeking a 1st line technical support specialist to join their team. Ideal candidates will have a customer service background, strong IT knowledge, and excellent communication skills. Responsibilities include delivering exceptional technical support, troubleshooti

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields.

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools. T

A leading estate agency in London is seeking a Service Desk Technician to provide first line technical support. Responsibilities include assisting users with hardware and software issues, managing user accounts, and maintaining high customer service. The ideal candidate has excellent communication s

A UK-based luxury automotive brand is seeking an IT Support Analyst to provide high-quality support across the organization. Key responsibilities include delivering technical support, diagnosing issues in various operating systems, and collaborating with Infrastructure and Security teams. You will a