JOB TODAY logo

Trabajos agent assistant en LondonCrear alertas

¿Eres empresa? Contrata agent assistant candidatos en London

  • Reservation Agent
    Reservation Agent
    hace 6 horas
    Jornada completa
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Events Sales Manager
    Events Sales Manager
    hace 17 horas
    Jornada completa
    London

    Assist the Events Sales team to deliver outstanding events for all of our guests. • Work alongside the Event Sales Team, Guest Services, Kitchen and Banqueting teams, • To understand and be fully conversant with Opera, the website, intranet, e-mail, and other office applications., • Have previous experience with working with an event sales operating system (such as Delphi, HART, Salesforce etc)., • To meet prospective clients and conduct show-rounds for both arranged appointments and ad hoc visitors, for Events and Groups business, • To assist the Group and Events Sales Team in negotiating for business, including hotel site inspections and the entertainment of clients, travel agents etc, • To collate and organise all pre event details to include event schedules, external suppliers, rooming lists, deposit schedules and food and beverage detail., • To meet with prospective couples for weddings, managing their full details, attending menu tastings as well as overseeing the wedding on the day., • To finalise event invoices and manage final payments., • To be responsible for the communication of all Event and Group activity to the front line team, through the distribution of timely and detailed Banqueting Event Orders, memo’s, summaries and in the providing of support for the hotel departments for all requirements of the guest arrival, stay and departure, • To actively promote and up-sell the services and facilities available to guests within the hotel, promoting profitable revenue from other outlets (e.g. restaurants, spa, polo, valet etc), • Health & Safety, • Comply with all statutory and company health and safety, fire, bomb and security regulations, • Ensure job required certificates are kept up to date, • Flexibility, • Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required, • You may on occasion be required to adjust your hours of work to cover the business needs., • You will be required to work at least one Saturday a month

    ¡Incorporación inmediata!
    Inscripción fácil
  • Legal Administrator
    Legal Administrator
    hace 20 días
    £24000–£30000 anual
    Jornada completa
    London

    About Us Ackroyd Legal is a dynamic, growing law firm with a strong reputation for client care and efficiency. We pride ourselves on delivering a proactive, professional service while maintaining a supportive and ambitious team culture. The Role We are seeking an organised and proactive Legal Administrator to support our busy legal teams. This is an excellent opportunity for someone looking to develop a long-term career within a progressive law firm. Key Responsibilities • Opening and setting up new client files (including AML checks and onboarding), • Managing and updating case management systems (e.g. LEAP), • Preparing and formatting legal documents and correspondence, • Liaising with clients, estate agents, lenders and third parties, • Handling incoming calls and emails in a professional manner, • Assisting New Business Team with general administrative tasks, • Ensuring compliance procedures are followed at all times About You • Previous administrative experience (legal experience preferred but not essential), • Excellent organisational skills and attention to detail, • Strong communication skills, both written and verbal, • Ability to prioritise workload and meet deadlines, • Professional, proactive and client-focused approach, • Confident using Microsoft Office and case management systems What We Offer • Competitive salary (dependent on experience), • Clear progression opportunities, • Supportive team environment, • Ongoing training and development If you are ambitious, detail-oriented, and looking to join a forward-thinking law firm, we would love to hear from you.

    Inscripción fácil
  • Part-Time Remote Booking Agent – Holiday Rentals
    Part-Time Remote Booking Agent – Holiday Rentals
    hace 21 días
    Jornada parcial
    London

    Company IAG Real Estate Location Remote Work from Home Job Type Part-time 2–3 days per week approximately 3 hours per day Salary £35,700 per year pro rata About Us IAG Real Estate is an international property and holiday rental company specializing in short-term and mid-term accommodation. We focus on providing reliable service, clear communication, and a smooth rental experience for both guests and property owners. We are currently looking for a Remote Holiday Rental Booking Agent to support our daily operations and assist guests throughout the booking process. This role is ideal for someone seeking flexible working hours or a secondary income. Job Description As a Remote Holiday Rental Booking Agent, you will be responsible for responding to guest inquiries, managing reservations, and ensuring a smooth and professional booking experience from first contact to confirmation. You will act as a link between guests and property owners. Responsibilities Respond to guest inquiries via email phone and booking platforms Provide accurate information about properties availability and pricing Manage reservations and confirm bookings Assist guests before and after booking with any questions or issues Communicate with property owners regarding availability and readiness Maintain accurate records of bookings and guest communication Requirements Previous experience in customer service hospitality travel or real estate is an advantage Strong written and verbal communication skills Good organizational skills and attention to detail Ability to work independently and manage time effectively Basic familiarity with online booking platforms and tools Availability to work part-time with a flexible schedule What We Offer Competitive part-time salary pro rata from £35,700 per year Fully remote work from home Flexible working hours Training and ongoing support Opportunity to grow within a real estate and holiday rental company.

    Inscripción fácil