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Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success.Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities • Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based., • Ensuring team are being coached to deliver key targets linked to the department e.g. retail upselling, • Responsibility for CAFF audits in accommodation, • Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc., • Driving add on sales and promotions where appropriate, • Ensuring all stock/ proposition is available for guests., • Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines., • Ensuring any guest feedback is captured., • Monitors NPS and takes action where possible on guest feedback., • Coach and develop the team to ensure departmental plans are met., • Be a champion of the Butlins Values and Leadership Behaviours., • Ensure we always have a focus on RPRPRT in the way we rota team., • Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively., • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams., • Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDPs, performance management, required training, and any formal HR process., • Be the front facing, operational delivery responsible person turning audits and observations into action. Role Details: Supervisor Plus Buffets Key Focus Areas Outside of AccommodationAs part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion, • Lead by example in maintaining the highest standards of food safety and hygiene., • Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines., • Support regular compliance audits and immediately address any issues or risks., • Promote a culture where food safety is everyones responsibility. 2. Creating a Warm, Welcoming Dining Experience, • Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand., • Maintain an environment where families feel comfortable, relaxed, and well looked after., • Step in to support guest queries and resolve issues promptly with empathy and professionalism., • Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality, • Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items., • Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations., • Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages., • Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team, • Provide on-shift coaching to help team members build confidence and capability., • Offer feedback that is constructive, timely, and focused on both performance and behaviour., • Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices., • Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus Bars & Shops Key Focus Areas Outside of AccommodationIn addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team, • Support team members in delivering exceptional guest experience across all Bars & Shops locations., • Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards., • Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge., • Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head, • Actively drive revenue by supporting the team to maximise Spend Per Head through:, • B-Serve: Encouraging efficient ordering and guest confidence using the platform., • Team behaviours: Coaching strong suggestive selling and product recommendations., • Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment, • Monitor guest flow and proactively move team members to where they are needed most., • Reduce queues by adjusting roles on the spot, or repositioning team during peak times., • Ensure guests experience minimal waiting and consistent, high-quality service., • Support an agile, guest-led way of working where the team responds quickly to changing demands. 4. Good Stock Practices, • Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking., • Support accurate stock rotation, waste reduction, and compliance with stock handling procedures., • Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards, • Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures., • Maintain a safe, clean, well-presented environment at all times., • Support the team in delivering consistent product quality, accurate transactions, and great guest interactions., • Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus Restaurants & QSRs Key Focus Areas Outside of AccommodationIn addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety, • Lead by example in consistently applying food safety and hygiene standards., • Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles., • Support compliance checks throughout service, swiftly acting on any issues., • Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience, • Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal., • Create a relaxed, family-friendly environment where guests feel supported and well looked after., • Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset., • Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team, • Provide on-shift coaching to support effective floor management, guest interaction, and service flow., • Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service., • Support new team members with structured introductions to service standards and guest service expectations., • Encourage a culture of continuous improvement, confidence, and positivity. 4. Driving Upselling of Starters & Desserts, • Coach the team to proactively recommend starters, desserts, and add-ons as part of natural guest conversations., • Reinforce product knowledge so the team can confidently guide guests through the menu., • Share daily focus items or specials to help the team drive increased sales., • Celebrate individual and team successes to build motivation and momentum. 5. Increasing Wet Sales, • Drive wet sales by ensuring drinks orders are taken quickly when seating guests., • Coach the team on opening conversations with drinks suggestions to boost early revenue., • Monitor service flow and step in to support during peaks to maintain swift beverage service. 6. Effective Checkbacks, • Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction., • Empower team members to solve issues early, ensuring guests feel well taken care of., • Use checkbacks as opportunities to reinforce upselling and add-on sales where appropriate (e.g., additional drinks, sides, desserts) 7. Celebrating Success, • Recognise great performance on shift to build a positive, motivated team culture., • Share wins across shifts to highlight what great looks like and encourage consistency. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations • Supervise the day-to-day operation of the swimming pool and associated leisure facilities., • Ensure the pool area operates in line with health, safety and safeguarding procedures., • Conduct regular poolside supervision and ensure lifeguarding coverage at all times., • Supervise and support lifeguards and pool team members during shifts., • Provide guidance, coaching and on-the-job training., • Allocate daily duties and ensure adequate staffing levels., • Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures)., • Carry out routine safety checks of the pool, plant room and surrounding areas., • Respond to emergencies and incidents in line with emergency action plans., • Deliver a friendly and welcoming environment for guests., • Support guests with queries and ensure safe use of facilities., • Deal professionally with guest feedback or concerns., • Maintain high standards of cleanliness and presentation throughout the pool area., • Ensure equipment is safe, maintained and stored correctly. Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role: Activity Programme Delivery • Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages., • Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities., • Ensure all sessions are delivered safely, professionally, and in line with resort standards., • Supervise sports and activities team members during shifts., • Allocate daily tasks and activity sessions., • Provide coaching, guidance, and on-the-job training to team members., • Deliver exceptional guest service and engage with guests to enhance their holiday experience., • Actively promote sports and activities sessions across the resort., • Respond to guest queries, feedback, and complaints in a professional manner., • Ensure all activities are delivered in accordance with health and safety procedures and risk assessments., • Carry out equipment safety checks and ensure facilities are maintained to a high standard., • Manage incidents and accidents in line with resort procedures., • Maintain sports equipment and activity areas to a high standard., • Ensure equipment is stored safely and available for sessions., • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Excellent leadership skills with the ability to coach and support team in delivering key objectives., • Strong attention to detail to be able to support with all audit/ observation-based activity., • Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly, • Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives., • Experience in working with multi skilled team to support other areas of the business based on guest demand., • Demonstratable experience of leading teams to success, this includes proficiency in:, • Managing performance., • Coaching team., • Delivering team training., • Setting standards and role modelling this behaviour., • Excellent ability to communicate effectively at all levels., • NPQL or Equivalent Qualification, • Previous experience in a swimming pool environment JBRP1_UKTJ

Were working with a Bristol based tech co. a leading worldwide supplier of software to health insurers, with an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving the insurance value chain. Their mission is to enable health insurers to rapidly add value through their technology solutions and their award-winning product which has led them to become a leading worldwide supplier of software to health insurers. Its an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain. Were currently looking to recruit an experience Product Manager to work closely with the CTO and specialist development team to establish the Product Management function while leading a critical modernisation initiative. Your ideal role? The role combines three interconnected challenges: driving a comprehensive user interface modernisation, integrating AI-powered and digital capabilities into core workflows, and establishing product management disciplines that will become foundational to the organisation's future. You will work in a hands-on capacity with clients, implementation and support teams, product owners and development teams, translating business complexity into clear product strategy and actionable roadmaps. This is both a strategic and tactical roleyou will work with the exec team to set direction for the product's evolution while remaining deeply engaged in day-to-day execution, requirements gathering, and cross-functional coordination. Success requires domain expertise in healthcare software, disciplined product thinking, stakeholder acumen, and the ability to thrive in an environment where you are building the PM function alongside shipping critical product updates. Our ideal person? An experienced senior Product Manager with: Strategic & Analytical Thinking • Ability to synthesise complex market, customer, technical, and regulatory information into a coherent product strategy, • Working knowledge of modern software architecture concepts (cloud, microservices, APIs, databases) sufficient to understand technical constraints and participate in architectural discussions, • Familiarity with agile and DevOps practices: sprints, user stories, backlogs, continuous integration/delivery, monitoring, • Minimum 5+ years of experience in healthcare software, health insurance administration, or related fintech/regulated industry domains, • Deep understanding of claims processing workflows, policy administration, and the regulatory landscape governing health insurance in target markets (UK, EU, US experience highly valued) JBRP1_UKTJ

Were working with a Bristol based tech co. a leading worldwide supplier of software to health insurers, with an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving the insurance value chain. Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Were currently recruiting for aRelease and Delivery Co-ordinator to join their Product Delivery team, someone who understands the software release process and can quickly take ownership of planning, coordinating and delivering new software releases. Its a transversal role based in the R&D department that requires strong collaboration with all departments including technical and non-technical stakeholders. Your ideal role? • Plan and coordinate upgrade and maintenance releases for all applications delivering to multiple clients and projects, • Own the software release process from development, to testing and then delivery to the customer, • Work with the Test Lead, Product Owners and the Development Programme Manager to ensure release readiness, • Identify, manage and mitigate risks and resolve issues regarding release quality and schedule and escalate as required, • Release incident management; coordinating defect impact analysis, identifying the affected client(s) and arranging maintenance releases as required, • Produce and update the sprint and release planners, • Own and develop release documentation for both internal and external consumption, • Across all processes continually evaluate effectiveness and productivity, looking for both major and minor improvement ideas, • Understand client release and deployment processes and identify improvement opportunities, • Evolve the release management processes to support our transition to a modular agile release process Its more about the person although wed ideally like someone with experience in release management, testing, release co-ordination, delivery management, project management or project co-ordination. xrnqpay Someone who understands the lifecycle of Agile Scrum software delivery and knowledge of DevOps methodologies • An understanding of branch handling,continuous integration and continuous delivery, • Have strong interpersonal skills and problem-solving abilities, able to flexibly work under pressure, • Be able to define, implement and champion best practices and methodologies All team members work in a hybrid manner with time split between home working and the central Bristol office.

Senior / Lead Agile Delivery Manager 6 month Contract£575 per day (Inside IR35) BPSS clearance required Hybrid - 3 days onsite per weekNewcastleOur client is seeking an experienced Senior/Lead Agile Delivery Manager to drive the delivery of key strategic engineering initiatives.

Product Manager (Agile Delivery) – Insurance - South East England / Hybrid – £80-£85K + Bonus. Product Manager (Agile Delivery). Are you an experienced Product Manager (Agile Delivery) with a passion for leading digital transformation? Do you thrive on turning product vision into reality and o

Excellent previous commercial experience as a Project, Programme or Delivery Manager. You are able to work with other agile delivery operations throughout the product life cycle. You’ll work closely with our product managers and deliver outcomes and value against the product vision.

The ideal candidate has over 6 years of experience in program delivery, with a strong focus on Agile methodologies utilizing tools like Jira and Confluence. A global biopharma leader is seeking a Senior Program Manager in Greater London to oversee complex technical initiatives.

Extensive experience delivering projects using Agile frameworks such as Scrum or Kanban, with a strong grasp of Agile principles and team dynamics. An interview with one of our Senior Delivery managers, including a career review and cultural fit assessment. We’re looking for an exceptional Senior

We are seeking a passionate Agile Delivery Manager to lead a growing software team within a global software house experiencing change and expansion. This role involves managing and coaching an established team, driving agile process maturity, and shaping the software delivery landscape. Implement an

A leading transport network organization is hiring an Associate Delivery Manager to enhance internal digital capabilities. This pivotal role involves supporting product and service delivery by facilitating agile ceremonies, maintaining team momentum, and removing blockers. Applicants should have str

A leading digital consultancy in the UK is looking for a Senior Agile Delivery Manager to oversee government projects and lead teams effectively. The ideal candidate should possess extensive experience with Agile methodologies and have a proven track record of delivering customer-focused solutions.

A leading creative university in London is seeking a Delivery Manager to oversee product developments in Registry & Academic Services. The successful candidate will have a robust background in agile delivery and change management, ensuring that initiatives are delivered on time and align with custom

A leading software development company is seeking a Senior Project Manager based in London. This role involves managing end-to-end project delivery and collaborating closely with cross-functional teams. The ideal candidate will have over 4 years of experience in IT project management, strong skills

A leading health trust in Greater London is seeking an Agile Research Delivery Team Data Manager to support the collection and quality of research data in health and care.

A local government organization in Greater London is seeking an experienced Delivery Manager to lead the delivery of high-impact digital services. The role involves working with multidisciplinary product teams, embracing agile practices, and ensuring that digital services are user-centered.

A prominent retail company located in London is looking for a Delivery Manager for its Customer Domain. This hands-on role involves overseeing project delivery, managing risks, and ensuring effective communication across teams. Candidates should have strong experience in eCommerce and Agile project

A government digital service in the UK is seeking a Lead Delivery Manager to drive digital project delivery across multiple teams. Candidates should have a strong track record in managing digital projects using agile methodologies and excel in a dynamic environment. The role entails leading work wit

A leading recruitment agency is seeking Delivery Managers for a contract role with a UK Gov Client. Candidates should have experience in Agile Delivery Management and proven skills in managing complex programmes.

Proven experience as an Agile Delivery Lead or Manager, Scrum Master or similar role in a tech‑first or SaaS organisation. This has resulted in the need to hire a highly proactive Agile Delivery Manager who thrives in complex, fast‑moving environments and enjoys bringing clarity and structure wh

A leading healthcare provider in London is seeking a Data Manager for the Agile Research Delivery Team.

A governmental digital services organization in Manchester is looking for a Senior Delivery Manager to lead multiple teams in delivering user-centered products. You will leverage agile practices to co-create plans, provide meaningful metrics, and facilitate an inclusive environment.

Our client, that operates within the public sector domain is hiring a hands on Senior Agile Delivery Manager who has experience working with large cloud software engineering teams (Azure or AWS) within a DevOps (Terraform) environment. You will operate as a Scrum Master / Delivery Lead, working dire

This role demands strong agile delivery experience, excellent stakeholder management skills, and relevant certifications. A leading creative university in Greater London seeks an experienced Delivery Manager to drive product developments in Registry & Academic Services. The successful candidate will

A major global restaurant brand is seeking a Technical Project Manager in London, UK. The ideal candidate will bridge technology and business, ensuring successful project delivery on budget and on time.

A leading IT consultancy firm in the UK is seeking a Delivery Manager to drive user-centred digital services in the public sector. This role involves leading agile teams, ensuring quality delivery, and supporting career development. The ideal candidate will possess strong communication and agile del

A global insurance firm seeks a skilled Delivery Manager to enhance their team in the UK. The successful candidate will be responsible for facilitating agile development teams in the London Market insurance sector. This role requires strong experience in delivery management and Scrum, along with exc

A leading consumer advocacy organization in the UK is seeking an experienced Delivery Manager to support their product, data, and technology division. The role involves facilitating delivery activities for squads, coaching teams towards high performance, and using data to inform strategies. The idea

A leading NHS healthcare organization is seeking a detail-oriented individual to join their Agile Research Delivery Team for supporting health and care research.

We're looking for an Agile Delivery Manager to lead the end-to-end delivery of the product roadmap. Agile Delivery Manager: Fintech. Act as Scrum Master, coaching teams in Agile principles and supporting continuous improvement in delivery processes.

A leading technology firm in the UK is seeking a Lead Delivery Manager responsible for the successful delivery of complex digital projects. The ideal candidate will lead project teams, manage stakeholder relationships, and coach clients through the delivery process. This role requires a strong under

A government department is seeking a Senior Delivery Manager to lead teams in delivering complex and high-risk products. This role involves coaching teams in Agile methodologies, managing stakeholder expectations, and ensuring effective communication.

We're looking for skilled agile delivery managers, who have experience of delivering software in an agile environment. Our Agile Delivery Managers create psychologically safe spaces, so our high-performing digital teams to create, build, innovate and deliver stuff that works for over 20 million user

A global design and innovation agency is seeking a Technical Project Manager to oversee client-driven software projects. The ideal candidate will have over 7 years of software project management experience, proficiency in Agile methodologies, and strong organizational skills. This position is vital

Agile Research Delivery Team Data Manager. The post holder will be accountable to the Agile Research Delivery Team (ARDT) Clinical Manager. The post holder will be accountable to the Agile Research Delivery Team (ARDT) Clinical Manager.

As an Agile Delivery Manager, you’ll tackle challenges and guide teams, adding structure, assurance and energy to complex projects that make a difference to millions of people in the UK. You’ll collaborate with the product manager and team to lead the delivery of services and products that deliv

A key transport authority in England seeks an Associate Delivery Manager to support product and service delivery. The role requires facilitating agile practices, managing stakeholders, and maintaining momentum across teams. Successful candidates will proactively identify risks and issues, assist in

Proven experience as an Agile Delivery Lead or Manager, Scrum Master or similar role in a tech‑first or SaaS organisation. This has resulted in the need to hire a highly proactive Agile Delivery Manager who thrives in complex, fast‑moving environments and enjoys bringing clarity and structure wh

A digital innovation firm in the UK is seeking an experienced Senior Delivery Manager to lead distributed teams. You will ensure the successful delivery of complex software products, requiring strong agile practices and cross-cultural collaboration.

A technology-driven insurance company is seeking a Delivery Manager to join their Customer Success Team in the UK. This role involves managing multiple projects while championing Agile practices across teams. Responsibilities include optimizing delivery momentum, fostering team dynamics, and effecti

Una consultoría tecnológica en Londres busca un/a Delivery Manager para liderar equipos ágiles y gestionar proyectos de manera efectiva.

Excellent previous commercial experience as a Project, Programme or Delivery Manager. You are able to work with other agile delivery operations throughout the product life cycle. Fully funded professional certifications (AWS, GCP, Agile, etc.

Agile Delivery Manager / Agile Delivery Lead @ Global Payments Giant. They’re hiring Agile Delivery Managers at both Manager and Lead level to support high-performing product squads delivering critical, customer-facing platforms. You’ll work in a true trio alongside a Product Manager and Enginee

An experienced, proactive and delivery focused expert, and strong advocate of Agile product delivery practices, you will be confident working with a range of agile methods, frameworks, methodologies and tools and able to understand the best solution in multiple situations. As Agile Delivery Manager

The post holder will be accountable to the Agile Research Delivery Team (ARDT) Clinical Manager. Agile Research Delivery Team Data Manager. The post holder will be accountable to the Agile Research Delivery Team (ARDT) Clinical Manager.

A leading consulting firm in the UK is seeking a skilled Delivery Manager to help clients navigate complex challenges in agile delivery.