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We are looking to add a member to our fast-growing team! The Guest Experience Executive role is a fast-paced one. You'll be working along with the rest of the team to ensure that the properties we manage are well looked after and that our guests have a great experience during their stay. What's the Guest Experience Manager role about? - Checking in guests: Meet our guests on their arrival and have a chat with them. Where are they from, what brings them to London, what are your favourite restaurants in the area... Show them how everything works and be there for them if they have any requests. - Communicate with guests: Both through e-mail and phone calls, you will be in constant touch with our guests from Airbnb, Booking, Expedia, VRBO... We're present in all of the major OTAs and some niche ones! - Upping your tech skills: At Nestor, we are tech-oriented - you will be using different tools and will have to learn processes that will test you! - Staying active: Different properties at different locations - get your steps in effortlessly! 24.000 / year - 33 days off per year + your birthday (34) Department: Reservations Customer Service Reception Telephone Operator About you - Applicants that would like to have a career in hospitality and grow within the company - Second language is a plus, but not a requirement - Computer skills is a must - Very well-written and spoken English - Able to work weekends Language required: English. The company Nestor is a rapidly growing hospitality management company renowned for providing exceptional short-term rental experiences across a diverse portfolio of properties. With a focus on delivering unparalleled comfort, convenience, and personalised service, Nestor caters to travelers seeking the comforts of home during their journeys. From luxurious apartments to cozy cottages, we offer a wide range of accommodation options to suit every preference and budget. Backed by a team of dedicated professionals committed to excellence, we ensure seamless stays for guests, while also maximising returns for property owners through effective management strategies. Embracing innovation and a customer-centric approach, Nestor sets the standard for quality and reliability in the hospitality industry. Join us in redefining hospitality and making every stay unforgettable.
Prime Real Estate is looking for a reliable and detail-oriented Cleaner to maintain five serviced accommodation studios across London. The role requires regular cleaning, with over three cleanings per week per studio, ensuring each property is in pristine condition for incoming guests. ACCEPTING CLEANING COMPANIES Key Responsibilities: • Clean and prepare five serviced accommodation studios to the highest standard. • Be available every day as checkouts can happen on any day. • Perform regular and deep cleaning, including dusting, vacuuming, mopping, and sanitizing surfaces. • Manage and take care of linens and towels—collect, wash (or arrange for laundry service), and restock. • Check for any maintenance issues and report them promptly. • Replenish essential supplies (toiletries, cleaning materials, etc.). • Ensure the property is left in a pristine and welcoming condition for guests. Requirements: • Previous experience in cleaning serviced accommodation, hotels, or Airbnb properties. • Flexibility and availability to work any day of the week, including weekends and holidays. • Reliability and attention to detail to ensure properties meet high cleanliness standards. • Ability to manage time efficiently and work independently. • Good communication skills to coordinate with the management team. What We Offer: • Competitive pay per clean. • A stable and consistent workload with multiple cleanings per week. • Opportunity to work in various prime locations across London. • Support from a professional property management team. If you are a dedicated and professional cleaner looking for a long-term role, we would love to hear from you!