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Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets. Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance. The CXE-T designs and delivers scalable technical sessions, builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact customers or strategic technical initiatives. 1:Many Technical Enablement Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences. Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance). Develop repeatable technical learning paths that drive adoption beyond initial onboarding. Structured PoCs & Applied Architecture Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution. Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines). Translate Docker capabilities into practical architectural patterns customers can implement. On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives. Technical Content & Thought Leadership Produce deep technical assets: Recorded walkthroughs Architecture reference guides Advanced implementation blogs Reusable demo environments Build assets that directly support customer journey stages and remove common technical blockers. Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction. Technical Advisory & SE/SA Overflow Support Serve as a subject matter expert for non-support technical questions that exceed standard documentation. Provide architectural guidance across: Secure build pipelines Software supply chain integrity Container security and governance AI/ML workload governance (where applicable) AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles. You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required. Required 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles. Strong hands-on expertise in: Docker and container ecosystems Secure software supply chain practices CI/CD pipelines and modern cloud-native architecture Experience designing and executing structured PoCs with defined success criteria. Ability to present complex technical topics clearly to senior engineering audiences. Strong written communication skills; experience producing technical blogs or deep technical content. Preferred Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments. Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance) Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement. Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production. Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration. Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks). Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences. Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture. Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities. Deeply immerse in Docker platform capabilities across security, supply chain, governance, and developer workflows, with particular focus on AI Gov and MCP Gateway as emerging customer conversation areas ahead of GA. Review existing CXE, SE, and Post-Sales materials to identify: Common architectural blockers Repeated SE/SA escalation themes Gaps in advanced technical documentation Shadow live enablement sessions and recent PoCs to understand maturity gaps. Audit current technical assets (recordings, demos, blogs) for depth and reusability. Define 2–3 high-impact technical themes where scalable enablement can reduce friction. Outcome by Day 30: Clear map of recurring advanced technical questions. Identified priority PoC/use-case patterns to formalize. Proposed first scalable technical asset or session outline. Primary Goal: Launch repeatable technical enablement and codify structured PoC frameworks. Design and deliver at least one advanced 1:many technical session (live or recorded). Build a structured PoC framework for a priority adoption scenario: Defined success criteria Clear architectural reference pattern Reusable demo environment or walkthrough Publish at least one deep technical asset (e.g., advanced blog, architecture guide, recorded lab). Establish lightweight intake process for non-support technical advisory questions. Partner with SE/Post-Sales to ensure technical consistency across pre- and post-sales. Outcome by Day 60: At least one repeatable enablement session running. One codified PoC pattern reusable across customer cohorts. Measurable reduction in repeated advanced technical questions in a target area. Primary Goal: Operate as the recognized post-sales technical authority and multiplier. Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation). Expand PoC frameworks into reusable “customer-ready” kits. Develop a technical content backlog aligned to customer journey stages. Contribute field-informed feedback to Product and Engineering based on: Architectural friction Governance gaps Adoption blockers On exception, lead 1:1 advanced workshop or guided PoC for a high-impact customer use case. Outcome by Day 90: Demonstrable lift in technical adoption across a defined customer cohort. Library of scalable technical assets supporting key journey stages. Recognized internally as the go-to SME for advanced post-sales architecture questions. Docker does not offer visa sponsorship for this role. Compensation & Equity EU: €70,700K – €101K + equity Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of paid Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

Who We Are At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily. Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world? Job Summary The Sr. Software Engineer will join the team responsible for Firstup's public APIs, Agentic tools, third-party integrations with enterprise systems such as HRIS platforms, and shared platform services. You will deliver innovative, scalable solutions while constantly improving our approach to architecture, scale, availability, and fault-tolerance. You are an active user of Generative AI tools and coding agents, applying them daily to accelerate delivery and improve code quality. Design, build, and maintain public-facing APIs and Agentic tools that enable enterprise customers to integrate with and extend the Firstup platform. Develop and own integrations with external enterprise systems, including HRIS platforms such as Workday, SAP SuccessFactors, and Dayforce. Build and maintain shared platform services used across the wider engineering organisation. Write high-quality code (reliable, readable, efficient, testable, scalable, maintainable), provide thorough code reviews, and create comprehensive tests and documentation. Apply broad, in-depth knowledge to develop and maintain large-scale multi-tenant services in the cloud. Actively use Generative AI tools and coding agents in day-to-day workflows to improve code quality and accelerate delivery. Collaborate across teams on industry standards and best practices to help others solve complex problems. Design future-ready solutions and address architectural gaps using modern microservices and cloud-native patterns. Own production health for your services, contributing to on-call rotations, incident response, and post-incident reviews in a "you build it, you run it" environment. Identify, analyse, and resolve system availability, reliability, and performance issues, contributing to observability and resiliency improvements. Partner with Product Management and Design to translate business requirements into scalable technical solutions. Bachelor's degree in Computer Science or related field, or equivalent experience. 5+ years building reliable, performant applications and microservices. Strong proficiency in TypeScript and Node.js. Ruby experience is a plus. Proven full-stack experience across frontend (React.js), backend, and database layers. Technical depth in at least one specialisation: networking, security, serverless, event streams, or similar. Strong AWS experience, including compute, storage, networking, and monitoring. Excitement to build beautiful, intuitive products with a strong customer focus. Innate curiosity and a desire to learn and teach. Experience building and maintaining integrations with HRIS platforms such as Workday, SAP SuccessFactors, Dayforce, or similar enterprise HR systems. Experience with Kubernetes, Docker, and Helm. Experience with Datadog or similar observability and monitoring platforms. Demonstrated use of Generative AI tools or coding agents in development workflows. Experience in enterprise SaaS organisations, particularly HR Tech or regulated domains. Familiarity with ML/AI integration in production systems. Open-source contributions or a history of side projects. Why Firstup? Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome. If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally. Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws. #LI-TM1#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Markets is the real-money prediction and trading app where you can invest in moments you care about. Built on a secure platform, we let users predict real-world outcomes and trade on events they actually follow - from sports and entertainment to political elections and beyond. Our mission is to redefine how fans engage with the moments and markets that matter most. We're looking for the right people to help us build the future of prediction markets. Role Overview As a Senior Platform Engineer, you will be a key driver of our core infrastructure and developer experience. You will design and implement durable platform abstractions and partner with engineering leads to ensure our systems enable rapid innovation without compromising stability or security. This role requires a balance of deep hands-on engineering and systems thinking. You will own complex features from ideation to production, championing best-in-class platform standards and mentoring mid-level engineers while remaining deeply embedded in the codebase. On the engineering side, we are pioneering the use of AI as a code collaborator. We need engineers who have moved beyond experimentation—who actively use tools like Claude Code, Cursor, or GitHub Copilot to ship production code faster while maintaining exceptional quality. Responsibilities • Implement team-level standards for AI-augmented development, utilizing prompt engineering and validation frameworks to increase velocity without sacrificing code quality., • Identify and mitigate AI-generated code pitfalls, such as security vulnerabilities or over-abstraction, and assist in tracking team productivity metrics., • Design, build, and maintain highly available cloud-native infrastructure, ensuring the platform scales reliably with our growing user base., • Build and optimize CI/CD pipelines and developer tooling to eliminate friction in the software delivery lifecycle., • Implement and maintain platform security safeguards and compliance standards to protect the integrity of the firm’s systems., • Contribute to the system observability roadmap by implementing monitoring, tracing, and alerting to ensure high operational reliability., • Partner with product and engineering teams to translate technical requirements into scalable platform solutions., • Mentor junior and mid-level engineers, lead incident response for team-owned services, and advocate for modern engineering best practices. Experience and Skills • 5 plus years of experience in platform engineering, DevOps, or backend engineering, with a track record of building scalable, cloud-native environments (AWS/Kubernetes)., • Strong proficiency in using AI collaborators (Claude Code, Cursor, Copilot) to ship production code and an ability to optimize personal development workflows., • Ability to evaluate AI-generated code for security gaps or architectural "hallucinations" and implement rigorous testing strategies., • Strong hands-on experience with IaC frameworks such as Terraform, Pulumi, or CloudFormation., • High proficiency in Java and Python (Golang is a plus). You should be comfortable bridging the gap between infrastructure and application logic., • Experience building mature CI/CD pipelines and working with observability tools (e.g., Prometheus, Grafana, Datadog)., • Proven ability to take ownership of complex projects in a fast-paced environment, balancing speed with architectural health., • Strong communication skills and the ability to collaborate effectively with distributed engineering and product teams. Preferred Qualifications • Experience in high-growth startup environments., • Experience with financial systems, real-money transactions, or regulatory compliance., • Background in building internal developer tools or CLI applications., • Experience leading small project groups or "squads" within a larger team. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. Ready to build the future of sports betting? If you possess some of these skills but not all of them, we still encourage you to apply! Please note that visa sponsorship is not available for this position. We are open to fully remote candidates based in the United Kingdom. Remote employee may also be eligible for a home office setup stipend. #LI-Remote #LI-AL1 By submitting your application, you agree to our terms of service and acknowledge you have read our _

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Staff Software Engineer – Identity and Access, Identity Squads This role is available for candidates located in the UK, Germany, Spain, Ireland and Sweden. The Opportunity: Every day, millions of users rely on Grafana to monitor the health and performance of their critical systems, from software applications to factories and even space shuttles. Our mission is two-fold: to provide a seamless and effortless sign-in experience for all users, and to ensure administrators have complete peace of mind, knowing that every user has secure access to precisely the data and functionality they need. The Identity and Access team at Grafana manages all aspects of authentication and authorization, working across both our open-source and proprietary codebases. The Identity squad, within the team, owns the authentication layer — the protocols and flows that determine how every Grafana user proves who they are. We actively implement cutting-edge authentication protocols such as MCP OAuth (OAuth 2.1), OIDC, SAML, LDAP, and SCIM, rather than relying on off-the-shelf components. We are completely redesigning Grafana’s authentication at the edge — a rare opportunity to shape the technical direction of authentication infrastructure at scale, with a direct impact on millions of users every day. Our code paths sit in the critical hot paths across Grafana’s services, making every millisecond of performance essential. As a Staff Engineer, you will be central to defining how we evolve these systems. What You’ll Be Doing: As a Staff Engineer on the Identity squad, you will set the technical direction for our authentication systems and lead the most complex initiatives from conception through delivery. You will collaborate closely with engineering leadership, product management, and cross-functional partners to define how Grafana authenticates millions of users every day. • Approximately 55% of your time will be dedicated to backend development (Golang), 25% to technical leadership and cross-team collaboration, and 20% to operations and reliability., • Define and own the technical architecture for the Identity squad’s authentication systems, including our edge authentication redesign., • Lead the design and implementation of large-scale, multi-quarter initiatives in the critical path of user interaction, spanning multiple services and teams., • Mentor and develop senior engineers, providing technical guidance, design feedback, and support for their professional growth., • Serve as a technical authority for identity protocols at Grafana, driving alignment on how we implement and evolve OAuth, OIDC, SAML, LDAP, and SCIM across the organization., • Drive cross-team technical alignment on authentication standards, patterns, and best practices across Grafana’s engineering organization., • Represent Grafana Labs at meetups and conferences, and contribute to the broader identity and authentication community. As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and strong communication skills are essential. What Makes You a Great Fit: • Deep, proven expertise in distributed systems engineering with Go, with a track record of owning and delivering large-scale production systems end-to-end., • Demonstrated ability to define technical direction and drive architectural decisions independently, with impact that extends beyond your immediate team., • Extensive experience building and operating low-latency, high-throughput services in distributed, multi-tenant environments., • Proven track record of leading and delivering complex, multi-quarter initiatives that span multiple teams or systems., • Ability to mentor and develop senior engineers, elevating the technical quality and capabilities of those around you., • Strong understanding of SLOs, SLIs, error budgets, and how to design systems that balance reliability, security, and product velocity., • Excellent written and verbal communication skills in English; able to clearly convey complex technical decisions to diverse audiences, including engineering leadership and non-technical stakeholders., • Expert-level understanding of modern identity standards and threat models (OAuth 2.x / 2.1, OIDC, SAML), and how to implement them securely at scale. Bonus Points For: • Familiarity with Kubernetes., • TypeScript/React experience., • Experience working with OpenFGA and KiFederate IDP., • Experience working in security critical environments., • Experience contributing to or maintaining Open Source projects., • Familiarity with observability tooling (e.g., Grafana, Prometheus, OpenTelemetry). Compensation & Rewards: In the UK, the Base compensation range for this role is £100,000 - £124,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Location The senior Full-Stack Engineer will be an integral part of our Engineering teams in EMEA.This role is based remotely as a full-time employee in the UK, Ireland, Estonia, the Netherlands, Sweden and Israel. We are also open to contractors in Eastern Europe and Portugal. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity AI is the fastest-growing line on our customers' cloud bills - and the hardest one to see. Model APIs, managed inference, GPUs, and a growing fleet of agentic coding tools each report spend differently, and most teams still can't answer the basic questions: what are we spending, on which workloads, for which teams, and is it worth it. Our AI cost visibility product, part of DoiT Cloud Intelligence, exists to answer them. We're hiring a Senior Full-Stack Engineer into our R&D team to own this product end-to-end - from the Go services that ingest and model AI spend, through the APIs that expose it, to the React interfaces where FinOps practitioners and platform engineers make decisions. This is a young product in a category being defined right now. You'll shape how it works, not just implement someone else's spec, and there is a short line from your work to what customers see. You'll work AI-augmented from day one. We expect you to use AI across your whole workflow - not as an occasional autocomplete - and to have real opinions about where it earns its place and where it doesn't. Responsibilities • Owning features end-to-end. This is the core of the role. Take a problem from understanding the customer's pain, through design and implementation, to release, monitoring and iteration. You define what done looks like and you own the outcome - reliability, user experience and measurable impact included. Propose the work you think should happen; you're not here to wait for a spec., • Knowing the product and the domain. Understand how AI spend actually works - token and model pricing, inference and GPU economics, how usage rolls up to teams and initiatives - and how FinOps practitioners reason about it. You should be able to explain why a feature matters to a customer as clearly as how it's built, and bring that judgement into every design decision., • Working AI-augmented. Use AI daily across the full span of your work - exploring the codebase and unfamiliar vendor APIs, prototyping approaches, generating and reviewing code, debugging, writing tests and producing documentation. Push on what agentic tooling can do for this codebase, and bring judgement about where AI raises velocity and where a human still has to hold the quality bar., • Full-stack delivery. Design, build and scale backend services in Go and product experiences in TypeScript and React. Turn large volumes of cost and usage data into interfaces that make the answer obvious - clear, fast and trustworthy enough to base financial decisions on., • API-first. Build capabilities so they're fully available through APIs, not just the UI. Both humans and agents should be able to drive the platform. Raising the bar. As a senior engineer, set the standard for the team: thoughtful design reviews, guard-rails that let customers succeed, and engineering practices that let us move fast without breaking trust. Mentor peers and share what you learn. Qualifications • 7+ years of professional software engineering experience, including multi-tenant SaaS products, with a track record of owning features or products end-to-end in production, • Strong Go for backend services - APIs, data processing, and the operational realities of running them, • Strong TypeScript and modern React, with a good eye for how data should be presented, • Comfortable across the stack. You may lean backend or lean frontend, but you can own a feature from the data model through to the interface, • Experience building on public cloud (GCP preferred; AWS or Azure), and working proficiency in SQL against an analytical store such as BigQuery, • Product-oriented thinking - you care as much about why you're building something and whether it works for users as you do about how it's built, • AI-augmented working style - you already use AI tools across your engineering workflow and can talk concretely about what you've got out of them, and where they fell short, • Strong knowledge of software engineering practices, design patterns and architectural principles, and the ability to set direction for others, • Comfortable with ambiguity in a fast-moving market - you can figure out the right problem to solve, not just the right solution, • Excellent communication skills in English, both written and verbal Self-organized, goal-oriented and self-motivated; confident, thorough and tenacious Bonus Points • Knowledge of FinOps and FinOps products would be a strong plus., • BA/BS degree or equivalent practical experience., • Demonstrating a portfolio of what you've built in your career so far Are you a Do'er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our _. Sounds too good to be true? Check out our _. We thought so too, but we're here and happy we hit that 'apply' button. Full-time employee benefits include: • Unlimited Vacation, • Flexible Working Options, • Health Insurance, • Parental Leave, • Employee Stock Option Plan, • Home Office Allowance, • Professional Development Stipend, • Peer Recognition Program Many Do'ers, One Team DoiT unites as Many Do'ers, One Team, where diversity is more than a goal-it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI. Your new role In this role, you’ll join as a Senior Software Engineer on the ‘In-Store’ team, which is part of the wider ‘Order’ engineering group. The ‘In-Store’ squad is focused on building and improving the integrations with new and existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem with a spotlight on revenue by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain or who has been building systems that integrate with external partner platforms. You’ll have the support of a highly experienced engineering team consisting of 8 engineers in one squad. On a management level, the team is led by a dedicated Engineering Manager. • Exhibit mastery of the ‘In-Store’ team’s domain, taking a leading role in the design and architecture of complex systems and influencing technical direction and strategy., • Own the delivery of large-scale features and projects, coordinating efforts across multiple teams and ensuring alignment with overall business objectives., • Provide mentorship and technical leadership to both junior and senior engineers, helping to grow the technical expertise within the team and fostering a culture of continuous improvement., • Collaborate closely with Product, Design, and other stakeholders to shape requirements, making architectural and technical decisions that balance quality, performance, and delivery timelines., • Ensure the implementation of high-quality, resilient, and scalable distributed systems, incorporating resilience mechanisms and best practices., • Lead troubleshooting and incident management efforts, taking a proactive role in resolving critical production issues and improving system reliability., • Advocate for and implements improvements in development practices, such as enhancing CI/CD processes, optimising infrastructure as code, and increasing test automation coverage., • Coordinate and lead cross-team technical initiatives, ensuring consistency and integration between various services and platforms., • Stay ahead of emerging technologies and trends, assessing new tools and techniques to enhance the team's capabilities., • Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised., • Bachelor’s Degree in Computer Science, Software Engineering or equivalent practical experience., • 5+ years of experience in software engineering., • Expert Programming Skills: Advanced proficiency in the .Net and C# ecosystem, with experience in designing and implementing large-scale, complex systems., • Architecture & Design Expertise: In-depth understanding of architectural principles and patterns, particularly for distributed systems (e.g., microservices, event-driven architecture using Kafka)., • Resilience & Performance Optimisation: Skilled in applying resilience mechanisms and performance tuning practices to ensure system stability and efficiency at scale., • Cloud Infrastructure & DevOps: Proficient in managing cloud infrastructure and services (e.g., AWS, Kubernetes/EKS) and implementing DevOps best practices using CI/CD tools like GitHub Actions, Octopus Deploy, and Terraform., • Leadership & Cross-Team Collaboration: Demonstrate strong leadership and collaboration skills, with the ability to influence and guide technical efforts across multiple teams and ensure alignment with business objectives.About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at _. _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery. We are looking for a Lead Engineer to take ownership of one of HIVED’s highest-impact technical domains: the planning pipeline that powers supply-demand matching, parcel distribution, and routing optimisation. As part of HIVED’s Routing Squad, you’ll lead the team tackling some of the most complex and intellectually demanding problems in computer science — building systems that decide how parcels move through the city efficiently, reliably, and at scale. This is a rare opportunity to combine deep engineering expertise, optimisation thinking, and real-world domain understanding to shape a core strategic advantage for HIVED. You’ll own the technical direction of the squad, set a high bar for engineering quality, and lead a team of engineers working closely with data scientists, analysts, product, and operations. Your work will have a direct and visible impact: better routing, stronger planning capabilities, more efficient operations, and a delivery network you can see improving in the city around you. • Lead the Routing Squad across technical strategy, delivery, team leadership, and execution of squad goals., • Own the technical direction for systems supporting routing optimisation, supply-demand matching, parcel distribution, forecasting, and planning., • Translate business priorities and operational needs into clear technical strategy, measurable outcomes, and pragmatic execution plans., • Guide architecture and system design for scalable, reliable, production-grade optimisation and planning systems., • Work closely with optimisation engineers, backend engineers, data scientists, analysts, product, and operational stakeholders to turn complex problems into shipped solutions., • Lead the exploration and evaluation of new approaches across routing, scheduling, optimisation, forecasting, and distributed systems., • Set and uphold a high engineering bar through technical reviews, architectural guidance, mentoring, and accountability for maintainable software., • Manage, coach, and develop engineers in the squad, including hiring, performance management, development planning, and resourcing., • Foster a culture of curiosity, ownership, high performance, and continuous learning within the team., • 5+ years of software engineering experience, including backend or distributed systems development., • Experience leading engineers, either as a people manager or as a senior technical leader with meaningful ownership over team delivery., • Proven ability to translate complex, ambiguous business or operational problems into robust technical solutions., • Strong system design and architectural skills in distributed, production-grade environments., • An appetite for hard optimisation problems — especially routing, scheduling, forecasting, supply-demand matching, or other constraint-heavy domains., • Strong analytical thinking and the ability to combine technical depth with practical judgement., • A track record of setting high engineering standards and helping teams consistently meet them., • Experience working cross-functionally with product, operations, data scientists, analysts, and senior leadership., • Strong ownership mindset: you care about the strategy, the system, the team, and the real-world outcome., • Experience with routing, scheduling, optimisation, forecasting, logistics, mobility, or marketplace systems., • Experience productionising algorithms, solvers, models, or data-heavy decision systems., • Familiarity with optimisation techniques such as linear/integer programming, constraint programming, heuristics, or solver-based approaches., • Experience working in a fast-scaling operational environment where software has a direct physical-world impact., • Backend languages: Python, Go, • Tech infrastructure: AWS, CDK TypeScript, Lambda, SQS, EventBridge, RDS, DynamoDB, • Data tooling: GCP, BigQuery, Looker, Looker Studio, • Observability: Loki, Tempo, Grafana, Prometheus, • Event-driven architecture and domain-driven design, • Intro call with the hiring manager, • Live coding challenge solving a problem, • A take home case study, followed by a discussion, • On-site interview at our Shoreditch HQ (role and culture), • We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate., • We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence., • We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not., • We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have., • Dynamic hybrid working environment with a diverse and driven team, • Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role, • 25 days of holiday allowance plus public holidays, • 1 Birthday Day Off + 2 Tenure-Based Additional Days Off, • Subsidised Private Medical Insurance including dental, vision & mental health therapy, • Bi-annual performance reviews and tailored development plans, • Competitive salary + EMI options scheme, • Annual compensation review, • Team lunch provided once a week, • Quarterly team socials and annual sports day (HIVED Olympics), • Enhanced maternity/paternity/adoption policy as day 1 right, • Community volunteer days, • Cycle to work scheme, • Dog friendly office and depots, • MacBook Air or Windows Laptop (depending on your preference), • Meet the team in 60 seconds: Behind the scenes with HIVED, • HIVED is B Corporation certified, • HIVED is #7 on The Sunday Times Tech 100, • Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network, • Check the Impact Reports for 2024 and 2025, • Keep up with HIVED here #J-18808-Ljbffr

HIVED is seeking a Lead Engineer in London to own the routing and planning domain. You will guide the squad that builds systems for efficient parcel movement, demand matching, and forecasting, impacting city-scale delivery networks. Join a fast-growing climate-tech startup with a 100% electric fleet. You will mentor engineers, shape architectural decisions, and collaborate with data scientists, product, and operations to ship high-impact solutions in a dynamic, hybrid-leaning environment. #J-18808-Ljbffr

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact. We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy. While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes. We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for... A bit about the role Working within Allwyn's Data & AI function, the Data & AI Security Engineer is responsible for embedding security architecture and risk management directly into the design and delivery of Allwyn's data platforms, analytics capabilities, and AI initiatives. The role has a dotted‑line relationship into Enterprise Security, ensuring alignment with Allwyn's security strategy, standards, and risk appetite, while operating day‑to‑day as a trusted security architecture partner to Data & AI delivery, engineering, and product teams. The role exists to enable Data & AI teams to move quickly and safely, ensuring that platforms such as AWS Redshift, Reporting(Power BI), AWS Data platform systems and AI workloads are secure by design, compliant by default, and resilient at scale. • Embedded Security Architecture & Engineering (Data & AI) Act as the embedded security architect within Data & AI, shaping solutions from discovery through design and delivery., • Lead the definition and application of security architecture patterns for AWS‑hosted data and analytics platforms, with a focus on Amazon Redshift, data pipelines, and supporting services., • Define secure architectural approaches for AI and advanced analytics workloads, including data ingestion, model training, experimentation, inference, and integration into downstream services., • Ensure designs address key security concerns such as data protection, identity and access management, encryption, environment segregation, monitoring, and resilience., • Security Assurance & Risk Management Provide proactive security architecture assurance to Data & AI initiatives, ensuring early engagement and secure‑by‑design outcomes., • Produce and maintain security artefacts including threat models, architectural risk assessments, solution security designs, and control definitions., • Identify, articulate, and manage security risks arising from data usage, analytics, and AI adoption, supporting informed decision‑making where trade‑offs are required., • Maintain strong alignment with Enterprise Security through a dotted‑line relationship, ensuring consistency with: Security strategy and standards Risk appetite and governance expectations Regulatory and compliance obligations, • Contribute to the evolution of enterprise security patterns, standards, and guidance based on practical experience from Data & AI delivery., • Act as a trusted bridge between Data & AI teams and Enterprise Security, translating requirements in both directions in a pragmatic and delivery‑focused way., • Partner closely with Data Engineering, AI, Cloud Engineering, Architecture, and Product teams to influence design decisions and promote security‑first thinking., • Engage confidently with senior technical and business stakeholders, explaining security risks and recommendations in clear, outcome‑focused terms., • Support capability uplift by coaching engineers and architects on cloud, data, and AI security principles., • Proven experience operating as a Security Architect or senior security advisory practitioner within complex, cloud‑based environments., • Strong practical experience securing AWS‑hosted data platforms, including Amazon Redshift and related analytics services., • Demonstrable understanding of security architecture principles across: Cloud and platform security Data platforms and data pipelines Identity and access management Encryption and key management, • Experience assessing and mitigating security risks associated with AI, machine learning, and advanced analytics., • Solid knowledge of recognised security frameworks and standards (e.g. NCSC CAF, ISO/IEC 27001, CIS Benchmarks)., • Ability to balance technical depth with delivery pragmatism, providing advice that enables progress while remaining defensible., • Experience working in agile, product‑centred, or project‑based delivery environments. At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. Innovation - We pride ou #J-18808-Ljbffr

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. At Brown & Brown (Europe), qualityisn’tjust acheckpoint,it’sa mindset. As a Quality Engineer, you’llplay a key role within our cross-functional delivery squads, championing quality across the full software lifecycle. You’llhelp shape testing strategies, drive innovation, and support others in embedding quality into everything we build. Ifyou’repassionate about agile delivery, data-driven decision making, and continuous improvement, this is an opportunity to make a real and lasting impact. You’lltake ownership of quality engineering within your squad(s), working closely with Product Owners, Tech Leads, and Engineers to ensure our platforms are scalable, reliable, and built with quality at their core. You’ll define and execute testing strategies, introduce modern tools and practices, and promote a culture of ownership, innovation, and continuous learning. • Develop and lead execution of comprehensive test strategies across your squad(s)., • Introduce and champion modern testing tools, frameworks, and practices., • Define andmonitorkey quality metrics such as defect density, test coverage, and mean time torecovery., • Collaborate with Product Owners and Tech Leads to align quality goals with businessobjectives., • Mentor and support engineers, fostering a culture of ownership and continuous improvement., • Lead exploratory, automation, performance, and security testing initiatives., • Promote agile and lean principles to enhance delivery and adaptability., • Provide clear and transparent communication on quality status and improvement plans., • Drive continuous improvement through data insights and actionable changes., • Support cross-functional testing including accessibility, usability, and availability., • Ensure strong CI/CD practices and evolve testing approaches across architectural environments., • -Establishdashboards and reporting tovisualisequality trends and performance. You are a proactive and quality-focused individual who thrives in a collaborative, agile environment. You take ownership of your work, enjoy solving problems, and are always looking for ways to improve how things are done. You bring a strong customer focus and are passionate about delivering high-quality software that meets user needs. • Extensive experience in quality assurance, including software development., • Experience of QA leadership experience within agile environments., • Experience working within cross-functional delivery teams, ideally using Extreme Programming practices., • Strong understanding of evolutionary architecture and fitness functions., • Experience with AI tooling and its application to improve speed and quality in delivery isadvantageous., • Cloud certification is beneficial., • A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.), • A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff, • An environment built around supporting and developing our staff with funding available for relevant professional qualifications. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. #J-18808-Ljbffr

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole. On the accounts you cover, you take over the post-sales technical relationship for that workload from the Solutions Architect, through a structured handover. The SA stays on the account and continues across everything outside your scope: new teams, new workloads, and expansion. This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time. Our Professional Services team is structured around a simple frame: PS delivers outcomes, FDE delivers velocity, TAM delivers continuity. You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first. You will report to the Head of Professional Services and will be located within the Americas or EMEA region. • Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: a weekly Cadence Call, a monthly business review, a quarterly business review with the customer's technical leadership, and an annual roadmap workshop., • Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours in your local time zone to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration., • Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business. Solutions Architecture does this work across many customers. On your workload you do it deeper, more often, and with the sustained context that comes from holding the relationship over years. The best TAMs save customers more than the cost of the engagement through this work alone., • Scope and orchestrate Vercel's broader engagement on your accounts. When your customers need hands-on engineering work, a deep audit, or a launch readiness review, you scope and hand off to a Forward Deployed Engineer. Enablement and training go to Developer Success Engineering, and fixed-scope delivery work goes to Professional Services. You do not deliver these engagements yourself. You coordinate, track, and capture what those engagements produce, then integrate it back into the customer's technical roadmap. What you add is making sure they happen at the right time, with the right scope. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer's production environment is not., • Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish., • Make the engagement self-funding. The Account Executive owns the renewal. You own the technical case for it. What you are accountable for is the work that makes the engagement worth buying again: the cost and usage optimization that pays for it, and the platform adoption you drive on the account. On a healthy account, the value you create exceeds what the customer pays for this role. The engagement is renewed annually, and your customers' decision to renew is the most honest measure of the value you've delivered. You will be measured against a 90%+ engagement renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5+ / 5), escalation responsiveness against the 4-hour SLA (target 95%+), influence on Professional Services and FDE attach, and the platform adoption you drive on your accounts, measured as accelerated consumption., • 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or hands-on technical consultant), with personal ownership of strategic relationships: QBRs, roadmap, workshops, renewals. Internal SA/DSE/CSE candidates encouraged to apply., • Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast. Breadth across a platform matters more here than depth in one corner., • Platform experience. You have run a technical platform at scale in a customer-facing role and are fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one., • Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure., • Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product., • Prior production experience with Next.js and Vercel is a strong advantage. It is not a requirement and the assessment measures your ability to learn., • You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey., • You operate with high agency across complex relationships. You steer cross-functional outcomes without formal authority, challenge flawed technical decisions without burning the relationship, and build trust fast when picking up an engagement someone else started., • Strong written communication, particularly for executive and incident contexts. You can compress a complex technical situation into a one-page executive summary shaping action and accountability., • Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives, generally in-region., • Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.)., • Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks., • Have run an annual technical roadmap workshop or "Well-Architected Review"-style engagement with an enterprise customer., • Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated., • Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership. #J-18808-Ljbffr

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