Assistant site manager jobs in TamworthCreate job alerts

About us AFECO is an engineering services provider, delivering high quality process and MEICA design and installation projects predominantly across the South of England and Midlands for the water industry. We have excellent inhouse engineering teams capable of delivering all stages of the project cycle, from concept through to commissioning, with a strong focus on process led innovative and robust yet appropriate solutions. We have a portfolio of varied projects covering both wastewater and clean water projects for planned and reactive projects. Due to the expansion of our team, we are currently recruiting for an Administrative Assistant to work within our multi-disciplinary teams. This is a great opportunity for enthusiastic individuals who fit in with our company values and are keen to develop in a forward-thinking organisation Job Description Role Purpose To manage all on-site construction, installation, and commissioning activities for water and wastewater infrastructure projects. The Site Manager ensures safe, compliant, and efficient site operations while delivering projects to the required quality, programme, and budget. The role involves coordination of subcontractors, suppliers, and internal engineering teams to ensure successful project outcomes. Key Responsibilities Site Management & Leadership * Lead daily site operations for construction, mechanical, electrical, and ICA installation works. * Manage site teams, subcontractors, and suppliers to ensure safe and efficient delivery. * Conduct daily briefings, toolbox talks, and site coordination meetings. * Maintain a strong safety culture and ensure adherence to company and client standards. Health, Safety, Environment & Quality (HSEQ) * Ensure full compliance with CDM Regulations, site safety plans, RAMS, and permit-to-work systems. * Carry out site inspections, safety audits, and incident/near-miss reporting. * Implement environmental controls relating to water industry works (pollution prevention, drainage, waste handling). * Ensure quality of work meets specifications, drawings, and regulatory standards. Construction & Installation Oversight * Supervise civil, mechanical, electrical, and ICA works associated with water/wastewater treatment plants, pipelines, pumping stations, and process upgrades. * Ensure construction is carried out in accordance with approved designs, drawings, and schedules. * Coordinate site surveys, temporary works, lifting operations, and commissioning activities. * Manage material deliveries, plant usage, logistics, and site readiness. Programme, Cost & Progress Management * Track and report progress against programme milestones and adjust plans as required. * Monitor productivity and resource utilisation. * Assist with cost control, variations, procurement needs, and forecasting. * Ensure timely completion of project documentation, daily reports, and site records. Stakeholder Coordination * Act as the main site contact for clients, project managers, consultants, and regulatory bodies. * Communicate site issues, risks, and progress updates clearly and promptly. * Coordinate with multidisciplinary teams (civil, mechanical, electrical, ICA, commissioning). * Support community and environmental liaison where work affects public areas Qualifications Essential Qualifications & Experience * Significant experience as a Site Manager or Senior Site Supervisor in the water, wastewater, utilities, or civil engineering sector. * Strong understanding of water industry construction activities, including treatment process equipment, pipework installation, pumping systems, and MEICA integration. * Proven experience managing subcontractors and multi-disciplinary teams. * Good knowledge of H&S regulations, CDM 2015, and quality control. * Proficiency in reading drawings, schedules, RAMS, and technical documentation. * Full UK driving licence. Desirable Qualifications * SMSTS (Site Management Safety Training Scheme). * CSCS Gold/Black Card. * IOSH Managing Safely or NEBOSH Certificate. * EUSR/SHEA Water card. * Confined Space training. * Experience with NEC contract environments. * Background in MEICA or civil engineering beneficial. Key Skills & Competencies * Strong leadership and communication skills. * Excellent organisational and planning ability. * Ability to identify risks and proactively implement mitigation measures. * Confident decision-making and problem-solving abilities. * Good IT skills (MS Project, site management software, reporting tools). * Resilient, calm under pressure, and adaptable to changing site conditions. Working Conditions * Primarily site-based at water/wastewater treatment works, pipeline routes, or pumping stations. * Work may involve outdoor environments, confined spaces, operational plant areas, and varied weather conditions. * Occasional extended hours or weekend work may be required based on project needs. * PPE and strict adherence to safety procedures are mandatory. Salary and benefits • Company Van or car allowance Medicash plan * Life insurance * Benefits portal * Company pension * 25 days holiday (plus bank holidays) Additional Information At AFECO, we value our employee’s and encourage and support them to development themselves and their career through training and progression. We offer the opportunity to work on a range of project types and size in the water sector including our own internally developed products and solutions. We are a privately owned business with a friendly and open culture and are dedicated to creating and maintaining and workforce that is highly skilled and motivated. As a Company we are committed to equal opportunities for all and do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, sex, disability or age.

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus.Details: Salary: £30,000 - £35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: PermanentRole of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function.Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking