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Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

: Gurgaon | Lisbon | London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global HR Shared Services Senior Director is a significant strategic and operational leadership role within the Global HR function that will enable us to deliver a better service at scale to our rapidly growing business. This person will oversee the implementation of the HR Shared Services roadmap within BCG; working with multiple business units and countries to facilitate the centralization and transition of key HR processes to shared services and running the related operations. This role has direct responsibility for HR Operations performed in Nexus Costa Rica (NXC), Global Services New Delhi (GSD), Lisbon (LCC) and other yet to be determined locations, on behalf of business units and HR functions around the world. As part of running these activities the job holder will be responsible for: • HR Delivery: Design and deliver a best-in-class HR service to BCG’s global population, ensuring that transactional employee services are managed effectively and in the most efficient way possible;, • Continuous Improvement and Quality Assurance: Review, design, define and recommend measures for continuous improvement in internal controls and optimal business processes, including automation and GenAI;, • Measuring and Reporting: Develop and manage KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) globally. Provide visibility to cross-functional leaders on the service levels and efficiencies attained;, • People Management: Build, manage and develop a strong and engaged team, multiskilled in all aspects of HR;, • Collaboration: Develop and maintain effective business partnerships and a strong network of key global stakeholders, as well as a partnership with Legal, Risk, Operations and IT to continuously optimize the shared services delivery and leadership model. Multiple functions within BCG have teams based in our Delhi, Costa Rica and Lisbon hubs. This role will be expected to collaborate and strengthen relationships with leaders of cross-functional teams and businesses as needed. We are laying the foundation to continue to improve and achieve the highest level of effectiveness and efficiency. This is critical to support our business, which is growing fast and diversifying significantly. As part of the roadmap, we expect to move more activities into Global Services Delhi, Nexus Costa Rica, Lisbon and other Hubs, yet to be determined, for this role to build and run. Consequently, other key aspects of the role will be to: • Work alongside other HR Leaders across the world to identify activities which can be delivered from the Hubs, • Drive harmonization of processes & controls and implementation of best practices across the BCG business, • Support related cost/benefit analysis and implementation planning and execution - including defining KPIs, Service Delivery levels, Staffing Requirements, and Onboarding and Training Plans You’re good at Operational Excellence to ensure the quality and consistency of the process outcomes. People Leadership to provide direction and mentoring to a newly established and rapidly expanding global team, fostering a culture of service excellence and collaboration. Service Orientation understanding what it takes to provide good client service, how to motivate a team to do the same, and how to address service failures. Intellectual curiosity and agility to understand your role’s impact within the broader picture, wide variety of approaches and interdependencies. Stakeholder management skills sufficient to understand the needs of the various business units; executive presence to persuade business units to converge to standardised processes; collaboration & teamwork to work jointly to close differences in expectations and delivery; and when things go wrong, for there to be successful resolution. The ability to build collaborative relationships with peers around the world such that new opportunities for activities to be moved to the hub are identified and realised In addition, the table stakes capabilities for a role of this nature: • Client focussed individual with experience implementing process changes, • Ability to develop innovative solutions and process design, including standardization, in a fast paced and demanding environment, • Business acumen and ability to think conceptually to identify and address future challenges and opportunities, often in an ambiguous environment, • Ability to lead the transition of processes, balancing pace of transition with management of risk and change, • Maintain, coach and lead a top calibre team to provide these services, • Affinity for technology’s ability to drive efficiencies and enhance service delivery, • Manage and maintain relationships with third party providers, • Performance reporting of service and cost delivery, • Ability to develop concrete rationale and business case for all new opportunities, while seeking and identifying additional opportunities to expand the scope of business. What You'll Bring • Bachelor's Degree in Business, Human Resources, Organization Development or other related field is required; advanced degree preferred, • A minimum of 15+ years of work experience with progressively increasing levels of responsibility, preferably within a global professional services firm, • Experience leading and delivering HR capabilities in a shared services environment within a global organization, • Experience working with Workday and ServiceNow, • Ability to perform successfully in a fast-paced, intellectually intense, service-oriented and matrix-structured environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture, • Excellent relationship-building skills and a passion for helping others to develop, • Maturity and seasoning that engenders respect and trust from others; good judgment, professionalism, strong interpersonal skills, and a collaborative style, • High integrity, tact, a positive attitude, and an ability to maintain absolute confidentiality, • Proven analytical capabilities; a quick study; a bright executive with a can-do attitude, a creative solution seeker and a readiness to try new approaches; decisive, pragmatic, and reason-minded, • Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies, • Strong change management skills and results-oriented approach, • Excellent communication skills and poise; cross cultural understanding, fluent in English Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

A large and highly successful business is looking for an accomplished Systems Engineer to join its team based in Uxbridge. Please note this is a fully office based role, you will work on-site 5 days per week. In order to be suitable for this role of significant responsibility, you MUST be a consummate communicator with demonstrable expertise providing a proactive user and systems support service in a Windows environment. You will have deep experience with Office 365, Windows Server, Azure and Active Directory and will be a natural problem solver with a passion for technology. Key requirements include: * Strong background in 3rd line IT support and infrastructure management * Strong knowledge of Windows Server and Windows client environments * Hands-on experience with Microsoft Azure, Microsoft Intune, and cloud migrations * Solid understanding of networking, firewalls, and security best practices * Proven track record of technical project delivery As part of a dynamic team, you will be responsible for the support, maintenance and development of the technical environment. Working with a bro...