Executive Assistant
3 days ago
Manchester
Welcome to Metroline Manchester – the Newest Bee on the Block! 🐝 We’re Metroline Manchester, the newest addition to the Bee Network, buzzing in Greater Manchester since January 2025! 🚍 Back in March 2024, we were thrilled to have won four franchise contracts by the Greater Manchester Combined Authority (GMCA) – and just like that, we got to work bringing our services to life. We now operate over 200 routes on behalf of Transport for Greater Manchester (TfGM) from Hyde Road (Head Office), Tameside, Sharston and Wythenshawe depots. But who are we, really? Well, our roots go back to 1994 when Metroline first hit the roads of London. Fast forward to today, and we’re proud to be the second largest bus operator in the capital, running around 17% of the city's scheduled services. Not too shabby, right? Since 2000, we’ve been part of the global transport powerhouse ComfortDelGro, which operates in 13 countries with a fleet of over 54,000 vehicles and a team of 24,000+ colleagues worldwide. Here in the UK, our 6,000-strong team helps over one million customers get where they need to go every single day – and now, we’re doing it in Manchester too! Hop on board – we’re just getting started. 🚌✨🐝 What to expect • As an Executive Assistant you will support the CEO and Senior Leadership Team by managing workload and diary enquiries, supporting in meetings and organising events, sending reports, • Creating and maintaining visitor information, including an information pack , depot safety and signing in protocols and key members of staff, • Ensuring the efficient day-to-day management of the Head Office, including ordering stationary supplies, dealing with ad-hoc IT requests and tracking Head Office Credit Card purchases CEO Support • Use judgement to control the CEO diary and co-ordinate meetings, internally and externally, to ensure most effective use of CEO time. Meeting Organisation and Management • Schedule regular and ad-hoc meetings on behalf of the CEO and wider SMT, including periodic reviews and Trade Union meetings., • Collating reports from others including proof-reading/reformatting if needed., • Producing meeting packs/papers and distributing within required timescales., • Attend corporate meetings to take minutes and compile action logs for board and committee meetings. Employee Communications • Manage the governance of scheduled company communications and meetings including compilation of content for company newsletter. Wider SMT Support • Running regular long service reports and producing associated letters and issuing of vouchers., • Overseeing and managing MML Staff pass benefit including issuing out of staff passes for new starters and replacement passes., • Maintain annual leave trackers across Head Office teams., • Management of vehicle V5, road tax and COF paperwork., • PCN notices: receiving them, identifying depot/driver and paying them where appropriate. Event Coordination and Support • Booking travel and accommodation for MML team, including engineering apprentices., • Co-ordinate MML events including employee engagement events, long service awards plus any other ad-hoc events. Desirable Skills • Organisational skills – Highly organised, motivated and able to manage and own prioritise workload effectively and work unsupervised at times., • Confidentiality – Discrete when managing confidential matters., • Communication skills – Excellent written and spoken English with the ability to communicate clearly and at all levels., • Decision Making – Ability to quickly assess and triage incoming business and act on the CEO’s behalf to clear routine actions, delegate activity or escalate as appropriate., • Attention to Detail – A high level of accuracy and attention to detail. Proven experience of producing correspondence and documents including drafting content., • Personal resilience – able to work in a pressured environment whilst maintaining attention to detail and meet tight deadlines., • Analytical skills – proficiency in using data and metrics to identify solutions when a problem or difficult situation arises, using own initiative., • Stakeholder Management – Must be able to demonstrate credibility to build professional relationships with both employees and managers, and external stakeholders., • Customer centricity – Exceptional customer service skills with a natural flair of providing support and guidance and going ‘the extra mile’. Benefits • Free Bus Travel for yourself + 3 (companion + 2 children OR 3 children), • Free on-site parking, • Pension Scheme Contributions, • Benefits Hub, • Employee Assistance Programme Essential Criteria • Previous experience in an Executive Assistant / Personal Assistant PA role is essential within a fast-paced environment, • Computer literate with a good knowledge of MS Office and SharePoint Hours of Work Basic : 38 hours per week, Monday to Friday (4-5 days in the office) M12 6JS Flexibility may be required for hours/days worked in line with operational requirements. Salary : £35-40k dependant on experience.
