Out of hours Call Handler
25 days ago
Manchester
Choose a career with the UKs biggest independent drainage specialist We are looking for an experienced call handler to join our reactive out of hours team. Hours: Friday 5pm-12am Saturday 4pm-12am and Sunday 5pm-12am (20.5 hours) Location: Eccles Manchester Hourly Rate: 12.21 per hour. Key Responsibilities; • Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers, • Liaising with on call service engineers and the management teams to ensure works are carried out promptly, • Ensuring that all calls are answered and information logged, • Achieve KPIs and provide the vital admin support to enable engineers to keep working 365 days per year 24/7, • Working quickly and calmly whilst providing a high level of customer service focus to our client base Shift pattern : Friday 5pm-12am Saturday 4pm-12am and Sunday 5pm-12am (20.5 hours) About you: • Previous data entry experience, • Previous experience in customer service, • Excellent IT skills (Excel Word) and the ability to learn new in house IT systems., • Excellent communication skills Benefits: • Life Assurance;, • Auto enrolment pension scheme;, • Free onsite parking; About Lanes: At the Lanes Group we believe firmly in looking after our people and our customers. Its a big part of who we are. Its also one of the reasons that we have a 200 million turnover over 2000 staff and a network of depots across the country. This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises of a range of established service providers subsidiaries which complement the specialist service of Lanes by both work type and geography. Increasing our overall capability assets and offering to our customers. Lanes - I - - - - are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please LAN Key Skills Load & Unload,Ruby,Shipping & Receiving,Forklift,Lift Truck Experience,Basic Math,Packaging,Warehouse Experience,Delivery Driver Experience,Heavy Lifting,Human Resources,RF Scanner Employment Type : Full-Time Experience: years Vacancy: 1