Network Engineer MSP/ISP - WAN/LAN
2 days ago
Manchester
Network Support Engineers (multiple roles, L1 and L2) – Managed Services WAN/LAN, Next Gen Firewalls & Wi-Fi Hybrid – Manchester | Remote supported (minimum 3 days/week in HQ as required) Salary £30-35k (overtime available) We’re partnered with a fast-growing, technology-led managed service provider operating at the cutting edge of full-fibre network infrastructure. With a rapidly expanding national footprint across owned dark fibre, fixed wireless, and next-generation network architecture, this organisation is building an all-star network team to support its continued growth. Known for its customer-first approach, strong engineering culture, and commitment to innovation, the business is investing heavily in automation, software-defined networking, and NFV to deliver exceptional end-to-end network solutions. This is an excellent opportunity for an experienced L1 and L2 Network Support Engineer to play a key role in a high-performance, customer-centric environment. The Role As a Level 2 Network Support Engineer, you’ll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You’ll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers. This is a hands-on role suited to someone who thrives in fast-paced MSP environments and enjoys owning problems end-to-end. Key Responsibilities • Handle inbound customer and partner incidents, faults, and service requests within defined SLAs, • Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments, • Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity, • Diagnose LAN switching and routing problems, including performance and stability issues, • Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS, • Maintain customer firewall policies and security configurations (Fortinet preferred), • Perform regular customer estate health checks and security audits, • Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers, • Organise access to managed infrastructure in data centres and local exchanges, • Notify customers of planned maintenance and service-impacting changes, • Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs, • Participate in a 24/7 on-call rota, • Provide technical guidance and mentorship to junior engineers What We’re Looking For Essential: • 2–3+ years’ experience in a network support role, ideally within an MSP environment, • Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching, • Hands-on experience supporting WLAN solutions, • Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable), • Experience using network monitoring and diagnostic tools, • Strong customer service mindset with excellent communication skills, • Ability to interpret network diagrams and technical documentation, • Comptia, Network +, CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications, • Degree in networking, computer science, engineering, or related field, • Experience with Juniper, Fortinet, Ruckus, and Cisco technologies, • Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband Why You’ll Love It • Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure, • Strong investment in tooling, automation, and modern network architecture, • Collaborative, engineering-led culture with real career progression, • Hybrid working with flexibility and remote support, • Exposure to large-scale, high-availability customer environments, • Be part of a rapidly growing network team with ambitious plans