Control Room Operative
2 months ago
£12.55–£12.99 hourly
Full-time
Ipswich
The Alarm Receiving Centre (ARC) is our fully accredited monitoring and alarm receiving centre located within the East of England Co-operative Head Office, and we are seeking a Control Room Operative to join our team.
Operating 24/7, our friendly and organised team at the ARC delivers first-class service to clients and customers nationwide, alongside our in-house departments.
As a Control Room Operative (CRO), you will be the first responder to potential emergencies through phone calls, alarms, or Fire & Panic alarms activated by colleagues in-store or on-site. Additionally, you will monitor and download CCTV footage to support internal and external investigations for the Police.
You will also provide first-class telephone customer service to various customers, stores and the public across multiple services both in-hours and out-of-hours.
Please note: Due to the ARC operating 24/7, the standard shift pattern rotates 4 days on, 4 off, 4 nights on, 4 off etc.
Role Responsibilities:
CCTV Monitoring: Observe thousands of different systems and escalate incidents as they occur.
Call Handling: Manage a variety of calls for in-house and third-party clients both during and after business hours.
Staff Welfare: Conduct checks on Lone Workers for both in-house and third-party clients.
Alarm Monitoring: Monitor and respond to Panic, Fire, and Intruder alarms.
Ideal Candidate:
Possess a SIA Frontline CCTV Licence or be willing to attend a paid course.
Be computer literate with basic experience using a variety of programmes and software, including Microsoft Office, Google Docs, and specialist software.
Be reliable, punctual, and organised.
Have strong communication and customer service skills with the ability to hold a conversation over the phone.
Demonstrate a positive, problem-solving attitude.
Be capable of working unsociable hours, including weekends, nights, and public holidays.
Be confident in following processes set out by management and clients.
